field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

<h3>Job Description</h3>
This position is a 3 month contract.
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
This position will sit on-site at the Cambridge and Boston locations.
Job Responsibilities: -Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service -Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols -Communicate service offerings including training, support, software, laboratory services products and field upgrades -Partner with our customers to understand their analytical workflows and applications -Support the local instrument sales representative(s) to help secure new instrument orders -Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts -Develop an understanding of other functional groups activities and responsibilities -Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards -Contribute to account profitability through efficient execution and service delivery -Perform timely uploads and downloads of required service data to ensure the integrity of service system(s) -Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc. -Proactively develop technical and soft skills to maintain and enhance PerkinElmers value proposition to the customer -Enhance PerkinElmers product quality by proactively reporting improvement opportunities via the quality notification process -Seek higher level certification through participation in company sponsored training &amp; development offerings -Complete all administrative tasks on time -Work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions -Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job at any time
Critical Skills: -Strong interpersonal skills; strong team player with customer satisfaction focus -Ability to follow written and verbal directions -Read and understand technical bulletins and service manuals -Work under time constraints -Ability to operate personal computer to enter data and generate reports -Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals -Experience performing maintenance and repairs on Waters LC and Agilent LC systems.
Basic Qualifications: -Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience with 2+ years of experience in equipment maintenance/repair OR -High School Diploma or equivalent with 5+ years of experience in equipment maintenance/repair
Preferred Qualifications: -Experience performing maintenance and repairs on Waters LCMS and Agilent LCMS -Experience using Microsoft 365 -2+ years of laboratory and/or field service experience working with analytical equipment -Vendor-issued certification on relevant laboratory equipment -General knowledge of laboratory safety practices
Working Environment -Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.). -Job pace may be fast and job completion demands may be high. -Must be able to remain in a stationary position more than 25% of the time -The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. -Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). -Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. -Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. -Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. -Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals. -May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.

Customer Support Engineer

<h3>Job Description</h3>
Overview Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one overarching purpose: to help make the world healthier, cleaner, and more sustainable. Job Title: Customer Support Engineer Location: Boston, MA 02115 Duration: 3 Months Job Type: Contract Work Type: Onsite Job Description:
<ul>
<li>Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. </li>
<li>Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals.</li>
<li>Diagnoses, troubleshoots and repairs technical problems. </li>
<li>Knowledge of company and third-party vendor products utilized in the customer's application/systems.</li>
<li>This position will sit on-site at the Cambridge and Boston locations. </li>
</ul>
Job Responsibilities:
<ul>
<li>Install, maintain, validate and repair Client and/or multivendor instrumentation at customer site with best-in-class service </li>
<li>Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols </li>
<li>Communicate service offerings including training, support, software, laboratory services products and field upgrades </li>
<li>Partner with our customers to understand their analytical workflows and applications </li>
<li>Support the local instrument sales representative(s) to help secure new instrument orders </li>
<li>Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts </li>
<li>Develop an understanding of other functional groups activities and responsibilities </li>
<li>Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards </li>
<li>Contribute to account profitability through efficient execution and service delivery </li>
<li>Perform timely uploads and downloads of required service data to ensure the integrity of service system(s) </li>
<li>Maintain assigned assets including Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc. </li>
<li>Proactively develop technical and soft skills to maintain and enhance Client's value proposition to the customer </li>
<li>Enhance Client's product quality by proactively reporting improvement opportunities via the quality notification process </li>
<li>Seek higher level certification through participation in company sponsored training &amp; development offerings </li>
<li>Complete all administrative tasks on time </li>
<li>Work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions </li>
<li>Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment. </li>
<li>Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time </li>
</ul>
Critical Skills:
<ul>
<li>Strong interpersonal skills; strong team player with customer satisfaction focus </li>
<li>Ability to follow written and verbal directions </li>
<li>Read and understand technical bulletins and service manuals </li>
<li>Work under time constraints </li>
<li>Ability to operate personal computer to enter data and generate reports </li>
<li>Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals </li>
<li>Experience performing maintenance and repairs on Waters LC and Agilent LC systems. </li>
</ul>
Basic Qualifications:
<ul>
<li>Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience with 2+ years of experience in equipment maintenance/repair OR </li>
<li>High School Diploma or equivalent with 5+ years of experience in equipment maintenance/repair </li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience performing maintenance and repairs on Waters LCMS and Agilent LCMS </li>
<li>Experience using Microsoft 365 </li>
<li>2+ years of laboratory and/or field service experience working with analytical equipment </li>
<li>Vendor-issued certification on relevant laboratory equipment </li>
<li>General knowledge of laboratory safety practices </li>
</ul>
Working Environment
<ul>
<li>Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.). </li>
<li>Job pace may be fast and job completion demands may be high. </li>
<li>Must be able to remain in a stationary position more than 25% of the tim </li>
<li>The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. </li>
<li>Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform a service function. </li>
<li>Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). </li>
<li>Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. </li>
<li>Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. </li>
<li>Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. </li>
<li>Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals. </li>
<li>May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment. </li>
</ul>
TekWissen Group is an equal opportunity employer supporting workforce diversity.

<h3>Job Description</h3>
Salary: $80,000-$98,000 (annually)
Customer Support Engineer

What does it take to be successful at Safran Federal Systems?

Accountability: We hold ourselves to high standards instilling trust in those we work with.
Innovation: We love to develop and implement creative solutions!
Fun: We are at our best having fun and we bring the best out of each other.
Agility: Our business, strategies and our people are ready to adapt to evolving needs of our markets.
Commitment: We persevere in all situations.
Continuous Improvement: We are curious and we always demonstrate the desire to improve results and challenge the status quo.
Global Collaboration: We pride ourselves on personal excellence through global collaboration, communication, and team achievement!

What you’ll be doing as a Customer Support Engineer:

We are looking for a Customer Support Engineer to serve as the focal point for customers in providing post-sales support. As a key member of our cross-functional team, you will have comprehensive technical knowledge in our products and services while also providing valuable input to our R&amp;D, Product Management, and Sales teams. We offer a fast-paced work environment with opportunity for growth. We place a high value on self-motivation and getting things done to deliver Customer Delight
What Success Looks Like:
<ul>
<li> Ownership of reported customer issues and accountability to see problems through to resolution, ensuring a high degree of customer satisfaction</li>
<li> Diagnose, troubleshoot and document technical issues a customer is experiencing to identify hardware and software solutions to resolve product/system issues</li>
<li> Guide customers through installation challenges as needed</li>
<li> Understand customer use case and implementation of our product/solution into their environment by asking targeted questions to quickly understand the root of the problem</li>
<li> Accountability to meet contractual obligations as dictated in customer purchase orders</li>
<li> Prompt and accurate feedback to customers through a series of actions (phone, email, in person) until technical issue is resolved.</li>
<li> Lead disposition and repair of returned equipment and document all pertinent information related to returned material (RMA).</li>
<li> Analyze data and report on trends (Product, Use Case, )</li>
<li> Key contributor to FAQ and knowledge-based articles while identifying opportunities for improvement (application notes, design changes, training, etc.)</li>
<li> Provide technical education and documentation to customers, sales, partners, and peers</li>
<li> On-site troubleshooting with Customer and other vendors</li>
<li> Properly escalate unresolved issues to appropriate internal teams</li>
<li> Be the internal customer voice to investigate the issue with additional functions as necessary</li>
<li> Develop and enhance customer relationships such that Safran Federal Systems is viewed as a partner to our customers</li>
</ul>

Knowledge, Skills &amp; Abilities We’re Looking For:

<ul>
<li> Technical knowledge in one or more of the following areas:
<ul>
<li> GNSS Domain and related knowledge of common analog/RF systems</li>
<li> Time and Frequency Servers/Systems (Safran, Orolia, Spectracom, Brandywine, Microchip, )</li>
</ul>
</li>
<li> PTP/NTP</li>
<li> Rest API</li>
<li> Accurate timing solutions (setup, install, debug, design, SW/HW, )</li>
<li> Controlled Radiation Pattern Antennas (CRPA)</li>
<li> Phase Coherent Radio Frequency (RF) Systems</li>
<li> Signals of Opportunity (SoOP)</li>
<li> Navigation Kalman Filters</li>
<li> GPS, GNSS Simulators (Safran, Talen-X, Orolia, Spirent, Lab Sat, CAST, IFEN, )</li>
<li> Knowledge of common analog/RF impairments encountered in GNSS and wireless systems</li>
<li> Familiarity of common operating systems (Linux, Windows, ) with knowledge in server systems and networking- ethernet, routers and switches, servers, SNMP, fiber optics, a plus</li>
<li> Strong verbal and written communication skills to deliver detailed information to customers at all levels within the business</li>
<li> Excellent interpersonal skills with ability to serve as a liaison between customers and internal stakeholders</li>
<li> Ability to work independently and collaboratively with a cross functional team</li>
<li> Self-starter, confident, committed, and enthusiastic</li>
<li> Ability to take initiative, multi-task, and adjust to dynamic priorities</li>
<li> Strong analytical and problem-solving skills</li>
<li> Ability to proficiently use MS Office (Outlook, Word, Excel, and PowerPoint)</li>
<li> Experience with Python or other computer program languages</li>
</ul>

Requirements:

<ul>
<li> BS Degree in an Engineering, IT or other technical discipline</li>
<li> Previous work experience in Customer Support, R&amp;D, Applications, Sales of technical products</li>
<li> Plus: Experience with Position, Navigation, Timing</li>
<li> Prior experience working with Aerospace, Defense, and Government customers</li>
<li> Experience using Customer Relationship Management and ERP tools, including SalesForce</li>
<li> DOD Security clearance or eligibility for clearance</li>
<li> Position is based in Rochester, NY, occasional travel (up to 25%) to visit customers, channel partners, and various company locations</li>
</ul>

Some of “the Good Stuff”:

<ul>
<li> Annual Bonus Opportunity</li>
<li> Medical, Dental, Vision, Health Savings Account, Flexible Spending Account</li>
<li> Paid Time Off</li>
<li> 401k Retirement Program with Employer Match</li>
<li> Gym Membership Reimbursement</li>
<li> Tuition Reimbursement Program</li>
<li> Employee Career Development</li>
<li> Flexible working arrangements</li>
<li> Excellent culture</li>
</ul>

About Safran Federal Systems

Safran Federal Systems has been awarded a Top Workplaces 2023 honor by Rochester Top Workplaces, ranking #1 in the Small Business category in Rochester, NY.

In 2022, Safran acquired Orolia, now Safran Trusted 4D, the world leader in Resilient PNT. At the intersection of critical infrastructure and national defense, Safran Trusted 4D solutions govern and protect the integrity of systems that shape the world. In early 2019, Orolia Defense and Security spun off as a separate entity from its parent company Orolia, with the mission of providing resilient Positioning, Navigation and Timing (PNT) solutions and custom engineering services to U.S. Government agencies, U.S. Defense organizations, and their contractors.
Safran Federal Systems operates as a proxy-regulated company, Free of Foreign Ownership, Control, or Influence (FOCI). As such, Safran Federal Systems is approved to work on the full spectrum of U.S. Government classified and unclassified projects and is positioned to support strategic partnerships in the development of key PNT technologies for the defense market.
Safran Federal Systems is an equal opportunity employer who does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any protected category. We encourage veterans and people with disabilities to apply.

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

<h3>Job Description</h3>
Zenoss is seeking a motivated, self-directed Sr. Customer Support Engineer to join our team.
You are a logical, creative thinker who thrives on solving problems. You love to provide excellent customer service and you appreciate being part of a team that values collaboration and your unique contribution. Your strong and broad technical background makes you an excellent troubleshooter. You are known for your ability to prioritize, multi-task and quickly shift contexts. 
This position can be Remote (Work from Home) or work out of our Austin, TX office.
What you'll Do:
<ul>
<li>Handle complex customer issues for both our on-premise and SaaS offerings</li>
<li>Field customer support requests (phone, remote session), determine cause, and deliver solutions</li>
<li>Track open customer issues, and communicate status to customers</li>
<li>Follow up with customers to verify solutions are successful</li>
<li>Be part of on-call rotation for support for critical issues (scheduled in advance)</li>
<li>Work with our engineering team to develop and test solutions, as well as install and test new versions of products</li>
<li>Summarize, communicate, and escalate customer issues</li>
<li>Mentor other members of our customer support team</li>
</ul>
Required Experience / Skills: 
<ul>
<li>Five or more years of experience providing technical support for enterprise software solutions</li>
<li>Linux system administration</li>
<li>Network administration</li>
<li>Windows administration</li>
<li>Excellent phone and email communication, positive customer-centric attitude</li>
<li>Strong problem solving skills</li>
<li>Organized, self-starter with an ability to follow through on issues under minimal supervision</li>
</ul>
Desired Experience / Skills: 
<ul>
<li>BS in information technology related field</li>
<li>Networking and network software solutions</li>
<li>Platforms: Python, Java, Zope, MySQL, Docker, PowerShell</li>
<li>DevOps / SaaS</li>
<li>GCP highly preferred and/or AWS</li>
</ul>
A candidate's Work Status is limited to only those legally authorized to work in the United States on a full-time basis without visa sponsorship.
No third-party candidates, please. 
More about Zenoss: Individually Unique. Better Together. When we come together, we accomplish amazing things. Zenoss is an established company with a start-up, entrepreneurial environment. We have a collaborative culture that is focused around making our customers successful. One thing we're not is a new-kid-on-the-street startup. Founded in 2005, we're far removed from a few folks in a garage with one great idea. We are a midsize company filled with people who have proven work experience, are smart, nimble, and capable. We have credibility: Zenoss helps world-renowned enterprise customers run their IT infrastructure. Some of the most critical aspects of business rely on Zenoss. It's exciting to be part of growing and servicing these types of customers.
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Sr. Customer Support Engineer

<h3>Job Description</h3>
Salary: $56,400.00 to $103,000.00 Annual
Customer Support Engineer 

The XYPRO Customer Support Engineer is a sociable individual that enjoys problem solving and helping others. Join XYPRO Technology, a global provider of Mission Critical Security solutions where you will provide technical support to our global blue-chip customer base. As our customers’ touchstone to XYPRO, you resolve technical issues, answer general questions, research complex topics and provide how-to guidance on our suite of cybersecurity &amp; database management solutions. 
This role reports to the Senior Manager of Customer Support.

Essential Functions:
<ul>
<li>Troubleshoot and resolve customer reported issues for XYPRO’s cybersecurity products</li>
<li>Analyze customer provided data such as logs, traces and debugging details  </li>
<li>Document reported product defects and customer enhancement requests</li>
<li>Provide timely and professional responses to technical issues reported by customers and team members</li>
</ul>
<ul>
<li>Participate in User Acceptance Testing to ensure product quality</li>
<li>Contribute to creation and maintenance of Knowledge Base articles </li>
</ul>

Position Requirements:
<ul>
<li>Minimum 3 years customer support experience</li>
<li>Strong written and verbal communication skills</li>
<li>Experience troubleshooting MS Windows applications and basic networking issues</li>
<li>Experience with HPE NonStop systems </li>
<li>Provide after hours, on-call support (included in rotation after initial 90-day training).</li>
<li>General cybersecurity knowledge and experience a plus</li>
<li>Linux/Unix, Salesforce and JIRA experience a plus</li>
</ul>

XYPRO, a well-known cybersecurity software and solutions brand within the HPE NonStop community is headquartered in the beautiful foothills of Simi Valley. Our responsibility to a high-profile, international customer-base means you’ll participate in a fast-paced, results-driven environment meeting deadlines and celebrating exciting wins! Full-time, U.S. based employees enjoy excellent Healthcare, Dental, Vision, 401K, generous vacation time, paid parental leave, summer ½ day Fridays, regular company celebrations, and are encouraged to take their birthday off!

*No outside recruiters

<h3>Job Description</h3>
Client is looking for a Salesforce Customer Support Engineer.
Job Title: Salesforce Customer Support Engineer Location: Houston, TX - must be onsite Length: 6 months
JOB PURPOSE This position will provide “Level 2 Support” for all Salesforce application and production environment issues, user support queries and requests.
JOB RESPONSIBILITIES Below are key role and responsibilities for this position:
Technical Support: Configure and administer the Salesforce Customer 360 platform Collaborate with multiple departments to integrate functions and data into Salesforce Customer 360 Ensure high data quality and integrity within the Salesforce system Train and support users in using Salesforce Customer 360 platform effectively Liaise with Salesforce Consultants and other System Vendors for external support and system enhancements as needed
Platform Customization and Configuration: Work closely with CRM administrators and business stakeholders to understand requirements and customize C360 accordingly Implement enhancements and optimizations to improve the efficiency of customer data management and CRM processes, as requested. Maintain connector(s) between Salesforce ‘Core’ orgs and Salesforce Marketing Cloud
Incident Management: Respond to and resolve Salesforce support tickets within agreed-upon service level agreements (SLAs) Document and track incidents, providing timely updates to stakeholders on the resolution progress Conduct root cause analysis for recurring issues to prevent future occurrences Contribute to knowledge repositories, documenting issue resolution
Collaboration and Project Management Collaborate with CRM administrators, IT teams, and external vendors to ensure seamless integration and support of the C360 platform Participate in meetings and discussions to gather requirements, provide technical insights, and contribute to decision-making processes
Training and Documentation: Create and maintain documentation related to Salesforce ‘Core’ configurations, customizations, and support processes Provide training and support to end-users and internal teams on Salesforce ‘Core’ functionality
Stay Updated: Stay informed about the latest features, updates, and best practices related to Salesforce Actively participate in training programs and certifications to enhance technical expertise
Personal Attributes: Systematic problem-solving approach, coupled with effective communication skills and a sense of drive Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution Ability to prioritize multiple concurrent tasks in a fast-paced Support environment Ability to communicate effectively within the Team and to Business Users 
SKILL REQUIREMENTS
Must Skills Have some exposure to ITIL processes like Incident Management, Problem Management, and Knowledge Management etc. Have experience working collaboratively with Salesforce Administrators and Business Users to understand requirements and customize C360 accordingly Have experience in a Business Analyst role including requirements gathering, story grooming, and testing Have basic understanding of technical troubleshooting and root cause analysis
Preferred Skills Salesforce Administrator certification Working knowledge of the MuleSoft platform; hands-on experience a big plus Experience working in onshore/offshore team model Experience supporting large Customer base (&gt; 500 Users) Experience supporting complex Technology stacks

Salesforce Customer Support Engineer

<h3>Job Description</h3>
Scope of Role
The Customer Support Engineer - Console Products (CSE) primary objective is to rapidly resolve technology issues that are reported to the Tait Help Desk. The position requires a hands-on technical leader and subject matter expert who is responsible for delivering a world class support experience for Tait's customers, dealers and in-house stakeholders. The CSE is expected get into the weeds with complex technical issues while thinking about system operational continuity and resiliency. Then CSE for Tait's LifeX console products and applications will be well versed in the console operation, system functionality and application integration. Additionally, this employee has strong communication skills which lead to the team to exceeding performance expectations.
It is expected that the CSE will be proactive in developing the skills and knowledge necessary to provide top quality field support services. The CSE will be supported by Tait's remote partner Frequentis, in the form of escalation and training support on all LifeX console systems, applications, and integration. The CSE will be responsible for maintaining Tait lab support systems required for the evaluation, investigation and resolution of field escalated system issues raised via support tickets.
Functional Outcomes
Customer Support Operations
<ul>
<li>Deliver frontline technical support for Tait LifeX console customers, dealers and partners.</li>
<li>Foster positive end-user relationships and drive customer satisfaction.</li>
<li>Demonstrates up-to-date knowledge in the discipline by contributions in technical discussions, writing technical papers / studies and delivering presentations as requested.</li>
<li>Communication skills demonstrated by written contributions and verbal presentations.</li>
<li>Developed diagnostic skills that enable the resolution of a broad range of technical issues across a wide range of Tait LifeX Console, application and/or integrated third party products.</li>
<li>Demonstration of innovation and depth of knowledge.</li>
<li>Ensure reported customer issues are identified correctly, described accurately, investigated, tested, verified, and classified. All steps are documented. If required, visit customer sites to fully research the cause of reported problems.</li>
<li>Investigations as required of any end-to-end network performance issues including isolation of issues to third party products.</li>
<li>Follow the Incident Management process and maintain responsibility for incident resolution, whilst ensuring appropriate level of interaction with Technical Support from the Frequentis Level 3/4 Support team.</li>
<li>Follow the Problem Management process and ensure appropriate level of interaction with Technical Support from the Frequentis Level 3/4 Support team.</li>
<li>Identify the impact on the customer. Initiate actions within Tait, including briefing meetings with relevant Tait teams and stakeholders if required to get quick resolution to problems found. </li>
<li>Keep an active list of unresolved technical support issues and regularly follow up with involved parties. Notify customers of milestones and keep them informed at all times.</li>
<li>Help provide training on the network and products for customer technical and operations staff as required.</li>
<li>Provide technical information to customers through appropriate media, ensuring information is accurate, appropriate, and easy to understand.</li>
<li>Provide feedback and solutions on how to improve Tait standards.</li>
<li>Escalation and resolution of software issues to the Frequentis Level 3/4 Support team.</li>
<li>Escalation and resolution of third-party software/systems issues by the support team.</li>
<li>Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting. </li>
<li>Maintain Technical Support/knowledge base.</li>
<li>Participate in trade shows and other events as required.</li>
<li>Familiar with the concepts and exercise of ITIL Service Management principles, the Customer Support Engineer will employ and engage in the established processes and be a contributor to the Continuous Service Improvement activities.</li>
<li>Where junior or graduate members join the team, the Customer Support Engineer is expected to review their work, assist with their training and act as their support.</li>
<li>Ensure potential process improvements are highlighted to the team &amp; be an active member in process improvement projects. This could include evaluation and recommendation of work tools, software applications, processes &amp; procedures, relationship building with customers and other Tait work groups.</li>
</ul>
Teamwork
<ul>
<li>Help with troubleshooting items with staff and other departments as needed.</li>
<li>Effectively communicate with Frequentis Level 3/4 Support team when escalating incidents or problems.</li>
<li>Other duties as assigned. Management reserves the right to assign or reassign duties and responsibilities at any time.</li>
</ul>

Specific Expertise
<ul>
<li>Bachelorsinarelatedtechnicalfieldorequivalentwork experience</li>
<li>At least 5 years in voice communications or maintenance technical role</li>
<li>Prefer at least 5 year's experience with any of the following: voice communication dispatch systems, voice over IP telephony, Land Mobile Radio, NG-911 Call Taking</li>
<li>A highly developed practical knowledge of voice dispatch systems and related applications, including console system design and installation.</li>
<li>Software skills or aptitude in this field including an understanding of Linux based and virtualized operating systems</li>
<li>Strong organisational and leadership ability.</li>
<li>Project Planning and project management skills</li>
<li>Highly developed customer service and diplomacy skills</li>
<li>Aptitude to deal confidently/persuasively with customers. </li>
<li>Flexibility and willingness to tackle any task</li>
<li>Ability to travel when needed</li>
</ul>
Job Posted by ApplicantPro

Customer Support Engineer - Console Product

<h3>Job Description</h3>
About Farfield Systems, Inc
At Farfield we are committed to delivering trusted expertise to our government clients.  As we grow, our focus is on increasing opportunities for you to grow with us while still delivering the same excellence customers have grown to expect from us. We continually evaluate our environment to provide a place where your career is packed with opportunities to grow and you have the ability to demonstrate your passion to our customers.  We focus on building a Team where each employee is a valued member.
Farfield provides support to multiple agencies across the United States Government in many locations. That means many different opportunities to follow your career path without changing companies every few years.
 "Employee driven...customer focused."  We build, operate and secure networks and infrastructure.
*** Requires a Top Secret/SCI clearance with a polygraph and U.S. Citizenship***
Software Engineer 1 (Customer Support Services)
Customer Support - primarily focuses on requirements gathering, tier 1 support, technical writing, help documentation, and internal testing.         Primary Skills:              - technical writing              - Confluence        Secondary Skills:              - System Engineering/requirements gathering              - JIRA 
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efQHYEYK67

Software Engineer 1 (Customer Support Services)

<h3>Job Description</h3>
Desktop Metal (NYSE: DM) is pioneering a new generation of additive manufacturing technologies focused on the production of end-use parts. We offer a portfolio of integrated additive manufacturing solutions for engineers, designers and manufacturers comprised of hardware, software, materials and services. Our solutions span use cases across the product life cycle, from product development to mass production and aftermarket operations, and they address an array of industries, including automotive, aerospace, healthcare, consumer products, heavy industry, machine design and research and development. At Desktop Metal, we believe additive manufacturing, commonly referred to as 3D printing, is one of the most exciting and transformational technology innovations of our time.
We are expanding its activities in the United States and hiring highly talented employees in their fields of expertise. As a Customer Service Engineer in the Mid-West and a team member of the Desktop Metal Customer Support department, ExOne division, you will be a primary point of contact and interface for all technical aspects between Desktop Metal, HQ, and the North American market.
Responsibilities include, but are not limited to, the following:
<ul>
<li>Perform duties and tasks related to maintenance and repair of customer machines and related equipment. </li>
<li>Respond to customer inquiries, complaints, or requests regarding the operation of equipment. </li>
<li>Travel to customer locations to troubleshoot problems. </li>
<li>Diagnose problems and develop a plan for repair or correction. </li>
<li>Evaluate resources needed and assess materials and time for completion of the project.</li>
<li>Identify training requirements to increase field engineers' proficiency</li>
<li>Install products on-site at customers, including testing, tune-up, and final configuration</li>
<li>Notify the Service Manager for resolution of issues outside the scope of field personnel. </li>
<li>Perform initial start-up, configuration, and test of machines. </li>
<li>Order components, as may be required, and repair or replace defective/malfunctioning parts. </li>
<li>Coordinate with the Service Manager regarding warranties and liabilities per each machine and service call. </li>
<li>Submit receipts, documentation, and information pursuant to any service visit promptly. </li>
<li>Instruction and training of customers in machine operation. </li>
<li>Visit high-profile customers</li>
<li>Train customers on-site and ensure knowledge and product competence </li>
<li>Identify HW, SW problems and report back to Desktop Metal to increase systems reliability</li>
<li>Assist technical writers in localizing service and configuration documentation </li>
<li>Ensure implementation of Engineering Field Change Orders</li>
<li>Provide periodic reports of the region </li>
<li>Able to work independently in stressful situations</li>
<li>Able to be flexible in a dynamic and fast-growing environment</li>
<li>Other projects as assigned</li>
</ul>
Minimum Requirements: 
<ul>
<li>Technical degree preferred. </li>
<li>Three to five years experience in field service.</li>
<li>Experience in 3D printing or advanced manufacturing is preferred</li>
<li>Self-motivated and team player</li>
<li>Capable of reading various mechanical, engineering, wiring diagrams, prints and schematics. </li>
<li>Self-starter and able to perform work with little supervision. </li>
<li>Frequent travel is required, at least 75% of the time.</li>
<li>Demonstrated competence in the use of a computer. </li>
<li>Ability to resolve complex issues in creative, efficient, and effective ways</li>
<li>Excellent written and oral communication skills</li>
</ul>
Preferred Skills:
<ul>
<li>BS in Robotics, Computer Science, Electrical or Mechanical Engineering or equivalent</li>
<li>Experience with Powder Bed Fusion / Binder Jetting additive manufacturing</li>
<li>Spanish as a second language is a plus. </li>
</ul>
Physical Requirements: 
<ul>
<li>Walk, stand, stoop, and reach regularly and sitting for extended periods of time.</li>
<li>Ability to maneuver within heavy machinery and manufacturing environment.</li>
<li>Manual dexterity and mobility to perform maintenance and computer operation for extended periods of time. </li>
<li>Clear speech suitable for interpersonal as well as telephone communications. </li>
<li>Visual acuity to perform all duties as described plus, accurate color and depth perception essential. </li>
<li>Physical and mental capability to handle multiple task and deadline requirements.</li>
<li>Agility to climb/crawl over and around large machinery in various types of manufacturing environments. </li>
</ul>
At Desktop Metal, innovation is at the core of our DNA. And we believe ground-breaking discoveries are born from diverse teams with unique backgrounds and experiences. We are committed to employing a diverse workforce with equal employment opportunities regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, marital status, veteran status, or disability.

Customer Support Engineer – NAM – Chicago

<h3>Job Description</h3>
Desktop Metal (NYSE: DM) is pioneering a new generation of additive manufacturing technologies focused on the production of end-use parts. We offer a portfolio of integrated additive manufacturing solutions for engineers, designers and manufacturers comprised of hardware, software, materials and services. Our solutions span use cases across the product life cycle, from product development to mass production and aftermarket operations, and they address an array of industries, including automotive, aerospace, healthcare, consumer products, heavy industry, machine design and research and development. At Desktop Metal, we believe additive manufacturing, commonly referred to as 3D printing, is one of the most exciting and transformational technology innovations of our time.
We are expanding its activities in the United States and hiring highly talented employees in their field of expertise. As a Customer Service Engineer in the Mid-West and a team member of the Desktop Metal Customer Support department, ExOne division, you will be a primary point of contact and interface for all technical aspects between Desktop Metal, HQ, and the North American market.
Responsibilities include, but are not limited to, the following:
<ul>
<li>Perform duties and tasks related to maintenance and repair of customer machines and related equipment. </li>
<li>Respond to customer inquiries, complaints, or requests regarding the operation of equipment. </li>
<li>Travel to customer locations to troubleshoot problems. </li>
<li>Diagnose problems and develop a plan for repair or correction. </li>
<li>Evaluate resources needed and assess materials and time for completion of the project.</li>
<li>Identify training requirements to increase field engineers' proficiency</li>
<li>Install products on-site at customers, including testing, tune-up, and final configuration</li>
<li>Notify the Service Manager for resolution of issues outside the scope of field personnel. </li>
<li>Perform initial start-up, configuration, and test of machines. </li>
<li>Order components, as may be required, and repair or replace defective/malfunctioning parts. </li>
<li>Coordinate with the Service Manager regarding warranties and liabilities per each machine and service call. </li>
<li>Submit receipts, documentation, and information pursuant to any service visit promptly. </li>
<li>Instruction and training of customers in machine operation. </li>
<li>Visit high-profile customers</li>
<li>Train customers on-site and ensure knowledge and product competence </li>
<li>Identify HW, SW problems and report back to Desktop Metal to increase systems reliability</li>
<li>Assist technical writers in localizing service and configuration documentation </li>
<li>Ensure implementation of Engineering Field Change Orders</li>
<li>Provide periodic reports of the region </li>
<li>Able to work independently in stressful situations</li>
<li>Able to be flexible in a dynamic and fast-growing environment</li>
<li>Other projects as assigned</li>
</ul>
Minimum Requirements: 
<ul>
<li>Technical degree preferred. </li>
<li>Three to five years experience in field service.</li>
<li>Experience in 3D printing or advanced manufacturing is preferred</li>
<li>Self-motivated and team player</li>
<li>Capable of reading various mechanical, engineering, wiring diagrams, prints and schematics. </li>
<li>Self-starter and able to perform work with little supervision. </li>
<li>Frequent travel is required, at least 75% of the time.</li>
<li>Demonstrated competence in the use of a computer. </li>
<li>Ability to resolve complex issues in creative, efficient, and effective ways</li>
<li>Excellent written and oral communication skills</li>
</ul>
Preferred Skills:
<ul>
<li>BS in Robotics, Computer Science, Electrical or Mechanical Engineering or equivalent</li>
<li>Experience with Powder Bed Fusion / Binder Jetting additive manufacturing</li>
<li>Spanish as a second language is a plus. </li>
</ul>
Physical Requirements: 
<ul>
<li>Walk, stand, stoop, and reach regularly and sitting for extended periods of time.</li>
<li>Ability to maneuver within heavy machinery and manufacturing environment.</li>
<li>Manual dexterity and mobility to perform maintenance and computer operation for extended periods of time. </li>
<li>Clear speech suitable for interpersonal as well as telephone communications. </li>
<li>Visual acuity to perform all duties as described plus, accurate color and depth perception essential. </li>
<li>Physical and mental capability to handle multiple task and deadline requirements.</li>
<li>Agility to climb/crawl over and around large machinery in various types of manufacturing environments. </li>
</ul>
At Desktop Metal, innovation is at the core of our DNA. And we believe ground-breaking discoveries are born from diverse teams with unique backgrounds and experiences. We are committed to employing a diverse workforce with equal employment opportunities regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, marital status, veteran status, or disability.

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