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This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #513-2024-4, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice.
Are you a mental health therapist, counselor, or social worker who wants to make a positive impact in your community? Marion County Health and Human Services has a position with increased pay specifically for licensed therapists in recognition of the hard work, training, and knowledge that is required for licensure. This is an opportunity for you to join our expanding Adult Behavioral Health Program to support a high-risk and underserved population.
In this position, you would provide mental health therapy to individuals diagnosed with serious and persistent mental illnesses (SPMI). You would get to work closely with other providers on the adult outpatient team, including other therapists, skills trainers, case managers, peer support specialists, prescribers, and supported employment and education specialists. An ideal candidate would have great communication skills, be flexible, enjoy a challenge, and have creative problem-solving skills.
This position may act as a lead clinician providing clinical consultation and assistance to interns and other staff members.
If you enjoy a diverse workday, want to increase your clinical skills, and would like to be part of an amazing team, this is the perfect job for you! We offer the following recruitment bonus, prorated based on FTE:
<ul>
<li>$2,000 bonus for employees new to Marion County starting on January 1, 2024, through June 30, 2025. Bonus will be included in employee's first paycheck.</li>
</ul>
For those relocating from outside of Oregon, we provide the following relocation package:
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency.</li>
</ul>
GENERAL STATEMENT OF DUTIES Provide assessment and treatment services; crisis intervention, including intensive services, to individuals and their families with complex needs and diagnoses; or develop and implement specific services in the community. Act as a task supervisor for interns and staff, provide clinical supervision to mental health professionals, to perform various advanced, specialized clinical and treatment services for individuals receiving services and their families. 
SUPERVISION RECEIVED Work under the general supervision of a manager or supervisor, who assigns work, establishes goals, and reviews the results for overall effectiveness. Per Oregon Health Authority, Behavioral Health Services Rule 309-019-0130: Program staff providing direct services shall receive clinical supervision by a qualified clinical supervisor related to the development, implementation, and outcome of services, documentation of two hours per month of supervision for each individual supervised.
SUPERVISION EXERCISED Primary supervision of employees is not a responsibility of this classification; however, positions may act as lead workers, as defined in the Marion County Personnel Rules. May assist in the supervision of interns and volunteers.
Typical Duties - Duties include, but are not limited to the following
Provide mental health therapy to individuals diagnosed with serious and persistent mental illnesses (SPMI). Work closely with other providers on the adult outpatient team, including other therapists, skills trainers, case managers, peer support specialists, prescribers, and supported employment and education specialists. May act as a lead clinician providing clinical consultation and assistance to interns and other staff members.
Therapy 
<ul>
<li>Provide individual and group therapy to individuals using a variety of evidence-based practices as clinically indicated, which may include Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Solution-Focused Brief Therapy (SFBT), Collaborative Assessment and Management of Suicidality (CAMS), Collaborative Problem-Solving (CPI), and Motivational Interviewing. </li>
<li>Provide advanced and specialized therapeutic interventions to individuals, such as EMDR, advanced DBT, ACT, etc.</li>
<li>Work independently to provide crisis assessment and specific intervention services, including development of safety/crisis plans and suicide and self-harm risk assessments. </li>
</ul>
Case Management &amp; Consultation 
<ul>
<li>Determine individual service needs, eligibility, and appropriateness of services. </li>
<li>Provide case management to include making referrals and coordinating with other agencies to obtain services and resources for individuals; and advocacy and brokerage on behalf of client to access community resources, benefits, and entitlements. </li>
<li>Provides individual case specific consultation to other providers and community partners, which may include recommendations for risk reduction.</li>
<li>Work on development of individuals' natural supports.</li>
<li>May make recommendations for the courts regarding individual status, including risk factors and level of functioning.</li>
</ul>
Assessments &amp; Treatment Planning 
<ul>
<li>Provide intake and annual comprehensive mental health assessments, including assessing mental health and/or behavioral symptoms using a variety of standard assessment tools, individual functional skills, determining treatment needs, developing individualized treatment plans, developing crisis prevention plans, and directing provision of treatment services. </li>
<li>Assess, develop, and direct individual mental health, functional skills, and behavioral symptoms using various standard assessment tools and customized individual treatment plans.</li>
</ul>
Licensed Duties 
<ul>
<li>Act as a lead clinician, providing clinical consultation and assistance to interns and other staff members, including acting as a lead clinician in specific treatment areas requiring advanced training or expertise. </li>
<li>Review and evaluate treatment plans and therapeutic techniques of other staff. </li>
<li>Analyze individuals' symptoms and advice less experienced staff on appropriate treatment, changes in the treatment plan, and/or diagnosis. </li>
<li>May assist in the supervision of student interns and volunteers. </li>
<li>May assist with clinical supervision for mental health professionals. </li>
<li>Coordinate treatment or other educational and consultative services with community agencies and programs. </li>
<li>Provide mental health and/or substance use disorders education and training to other staff, outside professionals, and the community.</li>
</ul>
Documentation 
<ul>
<li>Maintain accurate and timely clinical documentation in accordance with Federal, State, County, and treatment program requirements under the direction of the clinical supervisor. </li>
<li>Meet performance expectations for time and billing standards.</li>
</ul>
Miscellaneous
<ul>
<li>Work with a team of clinicians and supervisor for treatment planning, staff and departmental meetings, and trainings.</li>
<li>Engage in clinical supervision with a qualified clinical supervisor related to the development, implementation, and outcome of services. </li>
<li>May represent the agency on internal or external committees as requested by the supervisor.</li>
<li>Perform other job duties as assigned by the supervisor.</li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training.
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Master's degree in psychology, social work, recreational therapy, music therapy, art therapy, or a behavioral science field; OR</li>
<li>Bachelor's degree in nursing or occupational therapy and licensed by the State of Oregon; AND</li>
<li>One year of postgraduate degree experience in the behavioral health field.</li>
SPECIAL REQUIREMENTS
<ul>
<li>State of Oregon licensure, Licensed Clinical Social Worker (LCSW), Professional Counselor (LPC) or Marriage and Family Therapists (LMFT).</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position. </li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is represented by a union.</li>
<li>This is a full-time position, which is eligible for overtime.</li>
<li>Typical Work Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m., with flexibility depending upon the needs of the department and program.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES 
Working knowledge of community mental health concepts, chemical dependency case management, and treatment services; individual assessment, treatment planning, and treatment protocols; mental health disorders and diagnostic classifications.
Ability to establish positive working relationships with other employees, individuals and their families, other agencies, and the public; prepare concise and complete clinical documentation related to individual treatment and progress in services in a timely and professional manner; work within a team and collaborate with team members; knowledge of and ability to act professionally regarding a code of ethics and confidentiality.
PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; stands; sits; moves about the work area; climbs one floor of stairs; lifts, pushes, pulls. and carries up to 15 lbs.; operates a keyboard; speaks with a clear and audible voice; reads at 12-pt. font; hears a normal speech level; works in areas that may be exposed to heat, cold, humidity, dust, smoke, noise, and household cleaning chemicals; works in areas that may be wet or uneven.
Additional Information and/or Attachments
We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
<li>$3,000 bonus after twelve months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $20,000 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303</li>
</ul>
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. 
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.

Mental Health Therapist, Licensed - Adult Outpatient - Relocation Offered

<h3>Job Description</h3>
Swell is an experience management SaaS platform that transforms how multi-location healthcare organizations collect and manage feedback. We help our clients build strong relationships with their patients and employees by providing tools and strategies to enhance patient experience and drive employee retention. Our platform combines patient feedback, reviews, private feedback, and personalized communication to drive patient and employee retention and satisfaction.
We are seeking a dedicated and results-oriented Customer Retention Specialist to join our team. In this role, you will be responsible for developing and implementing strategies to retain and upsell our existing customer base. Your main objective will be to ensure our customers are satisfied and continue to derive value from our platform.
Responsibilities:
<ul>
<li>Respond to inbound requests from customers looking to cancel their Swell services.</li>
<li>Proactively engage with customers to understand their needs and provide personalized solutions and recommendations</li>
<li>Review customer usage and identify opportunities to increase product adoption and usage</li>
<li>Work closely with the finance and product teams to address customer concerns and resolve any issues or challenges</li>
<li>Track and analyze customer retention metrics and effectively communicate insights to management</li>
<li>Collaborate with cross-functional teams to continuously improve and enhance the customer experience</li>
</ul>
Requirements
<ul>
<li>Prior experience in a customer retention or account management role preferred</li>
<li>Strong communication and interpersonal skills</li>
<li>Proven ability to build and maintain relationships with customers</li>
<li>Excellent problem-solving and analytical skills</li>
<li>Ability to effectively prioritize tasks</li>
<li>Knowledge of customer success principles and best practices</li>
<li>Self-motivated and detail-oriented</li>
<li>Ability to work independently and as part of a team</li>
</ul>
Benefits
<ul>
<li>Competitive Base Salary with performance-based incentives</li>
<li>100% Employer-paid Medical, Dental, and Vision insurance</li>
<li>Supplemental Disability and Life insurance available</li>
<li>Gym Access</li>
<li>Company meals</li>
<li>Cell Phone stipend</li>
<li>Flexible hybrid work-from-home policy</li>
<li>Quarterly wellness days</li>
<li>401k available</li>
</ul>
Swell is an Equal Opportunity Employer. We are fully committed to diversity and maintaining a healthy work environment that is free from harassment and discrimination. All employment decisions at Swell are based on business needs, job requirements, and individual qualifications without regard to race, sex, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.

Customer Retention Specialist

<h3>Job Description</h3>
The role is to go above and beyond to make sure the customer is maximizing their discounts. Through this process the Retention Specialist will uncover additional opportunities in the household. Must be a free thinker and have great problem solving skills. Retaining the customer is the most important part of the business. A customer kept is just as important as a customer found. Retention is key to the success of the agency. Responsibilities:* Answering incoming call. Uncovering possible opportunities in the household. Being a support mechanism for the full-time sales force. Calling payment failures. Work with Underwriting and Billing to work through customer policy questions and concerns. Qualifications:* Must be a problem solver. Have an overwhelming, sincere ability to help customers. Would like to be Licensed for Property and Casualty, however not a requirement. Would recommend bilingual, (Spanish), but not necessary. * Benefits Include: Competitive Pay Hourly Plus Commission, Full Health Benefits, Dental Coverage, Vision, Work Place Benefits, Holiday Pay, Sick Pay, Vacation Pay, 401K

Customer Service-Retention Specialist

<h3>Job Description</h3>
JOB TITLE: Customer Care Retention SpecialistDEPARTMENT: i3 OperationsREPORTS TO: Customer Care SupervisorJOB LOCATION: Murfreesboro, TNPosition Summary
Our Customer Care Specialist is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services and to improve upon areas of dissatisfaction. We are looking for an individual that possesses a strong drive for learning and results. Must be personable and comfortable working with customers and sales representatives via phone and email.
Essential Duties and Responsibilities 
<ul>
<li>Inbound and outbound calls</li>
<li>Provide a high level of customer service through proactive support and active listening.</li>
<li>Mediate escalations</li>
<li>Utilize strategies to retain existing accounts and bring on additional business locations.</li>
<li>Conduct a high level rate analysis.</li>
<li>Upsell products/services.</li>
<li>Utilize CRM to maintain effective documentation.</li>
<li>Maintain Weekly and Monthly Reports</li>
<li>Submit account changes/service requests to the account’s changes department.</li>
<li>Work with sales reps and various internal departments to help resolve any customer issues and/or account cancelation requests.</li>
<li>Manage task or project-based assignments including but not limited to portfolio conversions and outbound campaigns.</li>
</ul>
Requirements and Qualifications 
<ul>
<li>Bilingual preferred (English and Spanish)</li>
<li>1+ year in customer service or call center or related experience</li>
<li>High school diploma or GED equivalent</li>
<li>High attention to detail</li>
<li>Strong organizational skills</li>
<li>Effective Time Management</li>
<li>Ability to communicate clearly and professionally via phone and email.</li>
<li>Ability to learn quickly and multi-task in a fast-paced, ever-changing environment.</li>
<li>Works effectively unsupervised and in a team environment.</li>
<li>Intermediate math skills.</li>
<li>Experience with Microsoft Office programs (Outlook, Excel, Word, etc.</li>
<li>Desired prior call center experience.</li>
<li>Desired prior experience in the Payment Industry or related field.</li>
</ul>

Customer Care Retention Specialist

<h3>Job Description</h3>
Kicksite’s mission is to Make Businesses Better through revolutionizing the way martial art studios, gyms, and other fitness-focused businesses operate. Kicksite is a leading provider of website solutions dedicated to empowering our clients to establish and enhance their online presence. Our team is committed to delivering exceptional customer service and innovative solutions to help our clients succeed in the digital landscape. 
We are seeking a dedicated and proactive Customer Success and Retention Specialist to join our team. The primary responsibility of this role is to engage with existing website clients, address their inquiries, assist with basic website updates, and implement strategies to enhance customer retention and satisfaction. If you are passionate about customer success and have a knack for building strong relationships, we want to hear from you!
Learn more about what makes Kicksite special here! 
What You’ll Do:
<ul>
<li>Serve as the primary point of contact for existing website clients, addressing their inquiries and concerns promptly and professionally via email, phone, or video call.</li>
<li>Assist clients with basic website updates, such as content edits, image uploads, and minor design modifications, using Wordpress.</li>
<li>Proactively reach out to clients to gather feedback on their experience with our services, identify areas for improvement, and ensure their ongoing satisfaction.</li>
<li>Develop and implement proactive retention strategies to minimize customer churn and increase client loyalty.</li>
<li>Examine customer usage data and behavior to identify patterns and opportunities for upselling or cross-selling additional services.</li>
<li>Keep accurate records of client interactions, inquiries, and resolutions. </li>
<li>Collaborate with the sales and marketing teams to support customer engagement initiatives, such as client newsletters, webinars, or customer appreciation events.</li>
</ul>
What You Bring to the Team:
<ul>
<li>Proven experience in a customer-facing role, preferably in customer success, account management, or client services.</li>
<li>Strong communication skills, both written and verbal, with the ability to articulate technical concepts in a clear and concise manner.</li>
<li>Excellent interpersonal skills and the ability to build rapport and establish trust with clients.</li>
<li>Detail-oriented with strong organizational and time management skills.</li>
<li>Familiarity with website development, content management systems (CMS), and Wordpress is a plus, but not mandatory.</li>
<li>Ability to work independently and collaboratively in a fast-paced, team-oriented environment.</li>
<li>Experience with CRM software (e.g., HubSpot).</li>
</ul>
About Us: 
Kicksite is a cutting-edge technology company located in Overland Park, KS that is doing exciting things for business owners all over the globe. Founded on nearly a decade of setting a new standard, Kicksite was developed by fitness enthusiasts, for fitness enthusiasts. Every enhancement developed is based on the value it provides Kicksite users. We admire the positive impact you have on your students and on our society. Respect, loyalty, integrity, perseverance, sportsmanship, honesty…. the list goes on and on. At Kicksite, we are THE GOLD STANDARD! 
Benefits &amp; Perks
<ul>
<li>Medical, dental, and vision insurance</li>
<li>Medical HSA</li>
<li>3 weeks of PTO starting at 90 Days</li>
<li>Hybrid Schedule with one day WFH</li>
<li>Special shutdown days</li>
<li>401(K) Retirement Plan with company match</li>
<li>Fantastic company culture</li>
<li>All out company events</li>
<li>Opportunity for advancement </li>
<li>Paid Holidays</li>
<li>Consistent 1:1s, weekly feedback, and daily standups with your team</li>
<li>Strong manager, warm energy, and enthusiastic coaching </li>
</ul>
Kicksite is an equal opportunity employer

Customer Success & Retention Specialist

<h3>Job Description</h3>
If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our Cerritos insurance agency today! Our reputable, award winning insurance agency of 36+ years is looking for an exceptional insurance personal lines customer service representative to join our team. We are a high pace office so your day will go by quickly. At Allstate Insurance we pride ourselves on our outstanding insurance products and customer service.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Evenings Off
Mon-Fri Schedule
Hands on Training
Retirement Plan
Health Insurance Allowance
Paid Time Off (PTO)
Responsibilities
<ul>
<li>Process customer policy change requests.</li>
<li>Understand billing and retention processes</li>
<li>Call current customers regarding payment issues</li>
<li>Call customers to discuss policy chnges</li>
<li>Secure all Trailing Documents from customers.</li>
<li>Handle all incoming claim calls from customers.</li>
<li>Complete Evidence of Insurance requests.</li>
<li>Document each customer contact in eAgent.</li>
<li>Take premium payments from customers.</li>
<li>Ask each customer for referrals and explain our referral program.</li>
<li>Treat each customer contact as a cross and up-sell opportunity including financial products.</li>
<li>Verify phone numbers, addresses and email addresses with each customer contact and update customer information.</li>
<li>Answer incoming phone calls on the first ring.</li>
<li>Return all phone messages promptly.</li>
<li>Thoroughly understand and follow all underwriting, rating and compliance requirements.</li>
<li>Maintain knowledge of new products.</li>
<li>Provide exceptional customer service.</li>
<li>Maintain client relationships with follow up phone calls.</li>
<li>Informs customers of promotions and new or upgraded products using prepared scripts.</li>
<li>Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.</li>
<li>Provide customers with additional information about new products and services.</li>
<li>Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.</li>
<li>Assess and identify the wants and needs of your customer(s) over the phone</li>
<li>Uphold the wants and needs of your customers</li>
<li>Educate clients on the insurance policies that best suit their needs</li>
<li>Provide policies to new clients and explain benefits/risks of the policy</li>
</ul>
Requirements
<ul>
<li>Bilingual (Spanish) preferred but not required.</li>
<li> Personal Lines or Property and Casualty license (required within 45 days of hiring)</li>
<li>The ability to multitask and understand complex billing issues. </li>
<li>Phone skills and the ability take care of our valuable customers.</li>
</ul>
Agency operates as CFJ Insurance Agency, Inc. and represents Allstate Insurance.

Customer Service/Retention Specialist

<h3>Job Description</h3>
Sick of hopping from job to job? Want to turn your job into a career? At The Health Insurance Guy, LLC (HIG), we create an environment where individuals can achieve financial success, personal and professional growth, and live a life filled with unforgettable experiences. We are not just an insurance marketing organization, we are a catalyst for change, growth, and extraordinary living.
We will turn your retention job into a career growing into an Assistant Manager and eventually Director of Customer Service
Compensation:
$45,000 - $60,000
Responsibilities:
<ul>
<li>Consistently improve cancellation/retention rates and achieve cancellation/retention goals</li>
<li>Superb listening skills with the ability to overcome customers' initial concerns and objections</li>
<li>Handle each call with empathy, compassion, and professionalism to ensure the best customer experience possible</li>
<li>Showcase the ability to keep customers on board through the reiteration of the reasons they purchased insurance policies and the continued benefit that the services provide</li>
<li>Understanding and interpreting customer data</li>
<li>CRM and technology aptitude to handle multiple platforms at a high volume and fast pace and ensure detailed and thorough notes are provided for each call</li>
<li>Influence customers to recognize the value of our policy. Educate the customer to understand the risks associated with canceling their policy</li>
<li>Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues and work with customers to negotiate mutually beneficial terms</li>
<li>A deep understanding of the product or service being offered and the industry in which the company operates</li>
<li>Resell the value of being an insurance policyholder</li>
<li>Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary</li>
<li>Communicate frequent customer suggestions to the team to troubleshoot</li>
<li>Maintain customer accounts and update them with new account information as needed</li>
<li>Answer incoming calls on product and service questions, customer complaints, and general customer inquiries</li>
<li>Create records of customer interactions and follow up to ensure all questions have been answered</li>
</ul>
Qualifications:
<ul>
<li>Previous experience working retention for companies like Comcast, AT&amp;T, etc. we want to speak to you!</li>
<li>Retention/Sales experience of at least 2 years (preferred)</li>
<li>Customer Service experience of at least 2 years (preferred)</li>
<li>Strong sales savvy and persuasion skills</li>
<li>Strong written and oral communication skills</li>
<li>Talent for multitasking; typing while talking to customers</li>
<li>Proficient with computers, strong keyboarding skills</li>
<li>An aptitude for problem-solving and handling objections</li>
<li>Strong background in call-center environment and sales-focused</li>
<li>Attention to detail</li>
</ul>
About Company
Benefits:

We believe in investing in our employees' professional development and providing growth opportunities. As a team member, you will have the chance to:

<ul>
<li>Develop a deep understanding of our industry and business operations.</li>
<li>Expand your network by interacting with high-level executives and industry professionals.</li>
<li>Take on additional responsibilities and projects to enhance your skill set.</li>
<li>Participate in training programs and workshops to enhance your personal and professional skills.</li>
<li>Collaborate with cross-functional teams and contribute to strategic initiatives.</li>
<li>Opportunities for personal and professional growth and development</li>
<li>Competitive salary and performance-based bonuses</li>
<li>Collaborative and inclusive work environment</li>
<li>Chance to make a positive impact in the insurance industry.</li>
</ul>

Customer Service Retention Specialist

<h3>Job Description</h3>
Salary: 17 + Retention Bonus
Bilingual customer service representative (english &amp; spanish)
Are you a bilingual customer service professional with a passion for helping others? Do you excel in providing exceptional service and finding solutions that ensure customer satisfaction? If so, we have the perfect opportunity for you. We are seeking a motivated and experienced customer retention leader specialist to join our team.
Importance of customer retention leadership: As the customer retention specialist and leader, you will play a critical role in ensuring the long-term success and growth of our business. Retaining customers is not only about preserving revenue but also about building trust, loyalty, and a positive brand reputation. Your leadership will empower the team to provide consistent, outstanding service, resulting in higher customer retention rates, increased customer lifetime value, and positive word-of-mouth referrals. By fostering a culture of customer-centricity and continuous improvement, you will contribute significantly to the company's bottom line and reputation.
Responsibilities
<ul>
<li>Manage and lead a team of bilingual (English and Spanish) customer service representatives</li>
<li>Handle a high volume of incoming calls</li>
<li>Assess customers' needs and provide tailored solutions</li>
<li>Build strong and lasting relationships with customer accounts through effective communication</li>
<li>Provide accurate, complete, and valid information using the appropriate tools and methods</li>
<li>Address customer complaints promptly, offering suitable solutions and alternatives while ensuring timely resolution</li>
<li>Maintain comprehensive records of customer interactions, process customer accounts, and file necessary documents</li>
<li>Adhere to communication procedures, guidelines, and company policies</li>
<li>Go the extra mile to engage and retain customers</li>
</ul>
Skills
<ul>
<li>Proven experience in customer support or as a client service representative, with a strong focus on customer retention.</li>
<li>Demonstrated ability to meet and exceed retention goals and quotas.</li>
<li>Strong proficiency in phone contact handling and active listening.</li>
<li>Familiarity with CRM systems and best practices.</li>
<li>Customer-centric orientation with the ability to adapt and respond effectively to various customer personalities.</li>
<li>Excellent communication and presentation skills.</li>
<li>Exceptional multitasking abilities, prioritization skills, and effective time management.</li>
</ul>
Minimum qualifications:
<ul>
<li>High School Diploma or Ged</li>
<li>Bilingual: English and Spanish</li>
</ul>

Customer Retention Specialist Leader - Provo

<h3>Job Description</h3>
Salary: $13-$15/hour
Become a part of the PALISADE Family!
Brand New Bentonville, AR Location

Company Overview:
Palisade Pest Control is a customer service company that provides termite and pest control services to residential and commercial customers. At Palisade, we are committed to a set of core values that includes professionalism, service, integrity, and excellence. Our team members conduct themselves with performance beyond expectations and a commitment to the highest level of service for our customers, vendors, and all those we come in contact with. We are committed to fostering a company culture with a growth mindset focused on daily wins, solid workflow, and giving 110% every day.
 
Palisade Pest Control employees represent the promise and commitment to our customers of exceptional service, professionalism, and integrity. 
The successful candidate will be responsible for:
<ul>
<li>Providing an exceptional customer service experience to retain customers</li>
<li>Effective clear &amp; concise communication with customers via phone &amp; email</li>
<li>Develop proactive routines to minimize customer issues relating to service and billing</li>
<li>Investigate customer issues by listening and creating mutually beneficial outcomes</li>
<li>Scheduling of termite and pest control services</li>
<li>Processing payments, accurate management of customer accounts</li>
<li>Communicating with technicians in the field regarding all aspects of service </li>
</ul>
 
Required Qualifications:
 
<ul>
<li>High School Diploma or GED</li>
<li>Proven track record in delivering exceptional customer service and resolving customer issues</li>
<li>Self-Starter who is detail-oriented with excellent problem-solving skills and ability to multi-task</li>
<li>Proficiency with Mac, Google, Outlook, Email, Office, excellent communication skills</li>
<li>Experience with accounts receivable, billing systems and CRM</li>
<li>United States Citizen or authorized to work in the United States</li>
<li>Pass background check and drug screen</li>
</ul>

Work Hours: Full-Time, M-F, Saturdays Compensation: Hourly + OT, Bonuses Benefits Package: Medical, Dental, Vision, Paid Holidays, Paid Time Off
 
About Palisade Pest Control:
Founded in 2021, Palisade Pest Control has grown from a single office in Rogers, Arkansas to multiple locations in Arkansas, Missouri and Oklahoma with continued plans for expansion. Today, Palisade employs an impressive group of experienced and knowledgeable professionals committed to problem solving and serving our customer’s needs. Palisade provides services to both residential and commercial customers; including Termite, General Pest Control, Specialty Pest Control, Fleas, Ticks and Mosquitos.
 
At Palisade, we are committed to a set of core values that includes professionalism, service, integrity, and excellence. Our team members conduct themselves with performance beyond expectations and a commitment to the highest level of service for our customers, vendors, and all those we come in contact with.

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