<h3>Job Description</h3>
Company Description
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit <a href="http://www.merkleinc.com" target="_blank">www.merkleinc.com</a>.
Job Description
As the Global Head of CRM, you will lead a global CRM capability which is important to our Merkle strategy of being a leading provider of CX Transformation services. You will develop go-to-market strategies and the brand value proposition offering to expand revenues across all countries and regions where Merkle has a presence.
You will team with our Media, Creative, Transformation Consulting, Experience &amp; Commerce, Marketing Tech/Data Management &amp; Analytics teams to deliver a market-leading, creative, and integrated solutions.
You will develop the global CRM strategy and go-to-market plan through organic and inorganic growth to achieve greater market share, retain deep client relationships, while delivering accelerated outcomes for our clients. You will lead collaborative efforts with team members through a unified approach to client engagement, solutioning and delivery. You will also own and guide our CRM partnership strategy with main technology alliance partners.
This is a remote role reporting to Global Practice President.
Role specific accountabilities:
Create the Merkle CRM capability market positioning
<ul>
<li>Develop reputational health of our CRM capability.</li>
<li>Promote the image and reputation of Merkle and Dentsu International, to increase market demand, grow client engagement and revenue expansion.</li>
<li>Promote expertise internally and externally related to Merkle CRM brand value proposition and related offerings.</li>
<li>As an industry leader, maintain external networks, understands industry best practices, share and celebrate our best work.</li>
<li>Represent Merkle's CRM capabilities to the press and analyst community.</li>
</ul>
Define Services
<ul>
<li>Create aligned and integrated business strategies which feel unique and global, setting Merkle and Dentsu International apart and ahead in the global market and underpin the strategic goals. These should stay true to our vision and make our unique proposition real for clients.</li>
<li>Define, position, and refine competitive positioning inclusive of Merkle and Dentsu's main differentiators.</li>
<li>Build a world-class CRM proposition globally and at pace.</li>
<li>Create strategic direction and lead transformation to compete and grow the business in a sustainable way.</li>
</ul>
M&amp;A
<ul>
<li>Operating within the group M&amp;A roadmap, define a strategic approach to acquisitions and investments, bringing new talent and capability into the business, building a footprint in faster-growing markets. Developing shoring capabilities to benefit the entire enterprise.</li>
</ul>
Sell and deliver services to our clients
<ul>
<li>Develop a market-leading CRM packaged solution inclusive of services and products with a multi-year roadmap.</li>
<li>Develop a market-leading CRM value proposition including Media, CRM, Loyalty, and Generative AI.</li>
<li>Integrate the above capabilities across brands and geographies to provide client solutions that create competitive advantage.</li>
<li>Lead the story for integrating CRM with other capabilities, such as Media and Creative.</li>
<li>Provide direction and execution for winning important domestic and global client assignments.</li>
</ul>
Partner with our clients
<ul>
<li>Develop strategies to expand client relationships with CRM and align market, and resources behind the successful execution of these plans.</li>
<li>Develop client pipeline in collaboration with our Merkle leaders, through new client prospecting and development.</li>
</ul>
Build and run shared thought capital and capabilities
<ul>
<li>Include standardized platforms, methods, process accelerators and tools.</li>
<li>Develop strategies to differentiate, applying existing Merkle products such as Merkury and GenCX.</li>
</ul>
Qualifications
Leadership Attributes
<ul>
<li>Combine strategic vision with operational ability.</li>
<li>Balances short-term delivery with longer term aims. Focused on sustainability and avoids short-term thinking.</li>
<li>Commercial and financial knowledge.</li>
<li>Inspire and lead transformation.</li>
<li>Refine processes and work towards resolution of challenges, constraints, and roadblocks and leading innovation across operations.</li>
</ul>
Important Experiences
<ul>
<li>Executive leadership experience across multiple businesses, P&amp;L and geographies.</li>
<li>Experience winning, delivering and retaining global clients.</li>
<li>Experience delivering substantial new business growth.</li>
<li>Deliver with others in a way that motivates and inspires.</li>
<li>Transformation leadership, both internally and externally.</li>
<li>Identify a commercial opportunity and turn it into reality.</li>
</ul>
Additional Information
The anticipated salary range for this position is $357,500 - $476,500. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com
#LI-AJ1 #LI-remote
About dentsu Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society. <a href="https://www.dentsu.com/" target="_blank">https://www.dentsu.com/</a> <a href="https://www.group.dentsu.com/en/" target="_blank">https://www.group.dentsu.com/en/</a>
We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

Global Head of CRM - CXM - Remote

<h3>Job Description</h3>
Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  
Job Description
THE POSITION: The Sr. Manager / Principal of Business Analysis, reporting to the Sr. Director, Solution Architecture &amp; Platforms, will lead and mentor a team of Technical Business Analysts (TBAs) while providing senior-level business analysis expertise.  You will play a critical role in bridging the gap between business stakeholders and technical teams, ensuring successful project delivery, and driving strategic business initiatives. Our ultimate goal is to exceed the expectations of our clients, both internal and external.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:
<ul>
<li>Business Analyst Team Leadership:
<ul>
<li>Lead, mentor, and coach a team of Technical Business Analysts (TBAs) and/or Product Owners.</li>
<li>Establish team KPIs and foster a collaborative, high-performing environment.</li>
<li>Delegate tasks and projects effectively, ensuring clear ownership and accountability.</li>
<li>Provide performance feedback and develop the technical and analytical skills of your team.</li>
<li>Guide the team in effectively performing the following activities:
<ul>
<li>Collecting and documenting clear, concise business requirements and rules.</li>
<li>Facilitating cross-functional requirements gathering sessions.</li>
<li>Translating business needs into user stories (JIRA &amp; Confluence).</li>
<li>Collaborating with internal teams and clients.</li>
<li>Creating visualizations of current/future state business, operations, and technical processes.</li>
<li>Defining best practices and managing tools/templates for the TBA team.</li>
<li>Planning and allocating BA resources.</li>
</ul>
</li>
</ul>
</li>
<li>Advanced Business Analysis:
<ul>
<li>Partner with business stakeholders to identify needs, define solutions, and develop clear requirements.</li>
<li>Analyze complex business processes for improvement and optimization.</li>
<li>Document requirements using various techniques (use cases, user stories, data flow diagrams).</li>
<li>Develop and manage project plans and timelines to ensure on-time and on-budget delivery.</li>
<li>Conduct feasibility studies and cost-benefit analyses to evaluate proposed solutions.</li>
<li>Collaborate with technical teams to translate business requirements into technical specifications.</li>
<li>Facilitate workshops and meetings to gather requirements and manage stakeholder expectations.</li>
<li>Identify and manage project risks, developing mitigation strategies.</li>
<li>Monitor project progress and proactively communicate potential issues or roadblocks.</li>
<li>Develop and maintain business process documentation.</li>
<li>Stay up-to-date on industry trends and best practices in business analysis.</li>
</ul>
</li>
</ul>
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
<ul>
<li>Bachelor's degree in Business Administration, Information Technology, or a related field</li>
<li>Minimum 7-10 years of experience in business analysis, with at least 3-5 years in a senior or lead role</li>
<li>Proven experience managing and mentoring a team of business analysts</li>
<li>Strong understanding of business process modeling, requirements gathering, and solution design</li>
<li>Minimum 5 years working in the Pharmaceutical, Healthcare, or Health Insurance industries</li>
<li>Excellent analytical and problem-solving skills</li>
<li>Excellent communication, collaboration, and interpersonal skills</li>
<li>Experience working in a cross-functional environment</li>
<li>Proficiency in MS Office Suite (Word, Excel, PowerPoint, MS Project)</li>
<li>Experience with business analysis tools (e.g. Jira, Azure DevOps, Miro, Mural, Visio)</li>
<li>Experience in collecting, and defining business requirements, user stories, process flows, and wireframes</li>
<li>Familiarity with business analysis concepts, tools and techniques</li>
<li>Ability to interact with people from all disciplines with all levels of experience</li>
<li>Experience working both independently and collaboratively as part of cross-functional teams</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul>
<li>3 – 5 years of experience as a Manager of Business or Systems Analysis</li>
<li>Customer Relationship Management System experience</li>
<li>Salesforce Health Cloud, MuleSoft experience</li>
<li>Experience working with pharmacy software (e.g. CPR+, CareTend, PioneerRx)</li>
<li>Experience with Atlassian applications, including Jira and Confluence</li>
<li>Experience with wireframe tools such as Balsamiq</li>
<li>Scrum Product Owner or ScrumMaster Certified; experience migrating an organization to Agile</li>
</ul>
Additional Information
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others. 
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $97,000 to $136,000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.
From EVERSANA’s inception, Diversity, Equity &amp; Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Follow us on LinkedIn | Twitter

Sr Manager, Principal, Business Analysis

<h3>Job Description</h3>
At OneStudyTeam (a Reify Health company), we specialize in speeding up clinical trials and increasing the chance of new therapies being approved with the ultimate goal of improving patient outcomes. Our cloud-based platform, StudyTeam, brings research site workflows online and enables sites, sponsors, and other key stakeholders to work together more effectively. StudyTeam is trusted by the largest global biopharmaceutical companies, used in over 6,000 research sites, and is available in over 100 countries. Join us in our mission to advance clinical research and improve patient care.
One mission. One team. That's OneStudyTeam.
By joining our team as the Senior Security Compliance Analyst, you will provide support and solutions to a growing team spread around the globe. You will play a key role in supporting the security compliance and governance function to advance a pragmatic and effective Information Security Program. This includes creating and developing scalable and repeatable processes to meet ISO 27001 and SOC 2 in support of regulatory requirements e.g., HIPAA, GDPR.
What You'll Be Working On
<ul>
<li>You will lead the Security Team and larger organization on satisfaction of the quarterly ISO controls requirements, ISO surveillance audits, 2022 SOC 2 Examination and once achieved, SOC 2 maintenance. </li>
<li>Manage the company's existing security certification lifecycle and acquire new certifications as necessitated by the company's security and business needs.</li>
<li>Engage in cross-functional (cross-departmental) oversight to ensure compliance with certification standards and associated policies and procedures, leading to external audits without significant findings.</li>
<li>Partner with an outsourced "internal" audit function to monitor and improve security policies, procedures, and standards, consistent with security certifications and frameworks i.e., ISO 27001, SOC 2.</li>
<li>In conjunction with associate members of the Security Team, prepare for internal and external certification audits of the Information Security Program by organizing requests, gathering evidence, and authoring responses to external auditors. </li>
<li>Work with associate members of the Security Team to ensure they respond to customer security audits and questionnaires in a manner consistent with the Information Security Program and associated certifications i.e. ISO 27001, SOC 2. </li>
<li>Responsible for managing internal audit/reviews for ISMS controls and coordinating remediation.</li>
<li>Manage periodic reviews of security policies and procedures.</li>
<li>Recommend, drive, and implement improvements to the company's Information Security Risk Management program.</li>
<li>Develop and maintain risk register contents and underlying workflows to track identified risks, risk owners, and action plans for risk remediation.</li>
<li>In conjunction with Security Management, design, compile, and report metrics of Information Security Program, including KRIs/KPIs.</li>
</ul>
What You'll Bring to OneStudyTeam
<ul>
<li>Experience leading a successful ISO 27001 or SOC 2 certification effort is required. </li>
<li>5 or more years experience in a dedicated information security role in a HIPAA, or other regulated environment (e.g., GLBA, PCI) is required.</li>
<li>Security Certification (e.g., CISA, CISM, CISSP) is highly desirable. </li>
<li>Proficient in both gap analysis and risk assessment methodologies.</li>
<li>In-depth understanding of the following topics as they relate to security policy, procedure, and enforcement: access control, data classification, change management, asset management, business continuity, disaster recovery, incident response, vulnerability management, secure development lifecycle, source control, and endpoint protection. </li>
<li>Technical background sufficient to understand high level concepts related to public clouds (AWS or GCP), agile software development life cycles, source control, continuous integration/deployment, virtual private networks, and modern web applications.</li>
<li>Clear and concise writing style with excellent verbal communication and listening skills and the ability to interface with all levels of business. </li>
<li>Experience working with a broad array of business units/departments, helping to implement security strategies and solutions with the ability to translate complex concepts to stakeholders at all levels of technical ability. </li>
<li>Ability to think critically and pragmatically while seeing tasks through to completion.</li>
</ul>
Learn more about our global benefits offerings on our careers site: <a href="https://careers.onestudyteam.com/us-benefits" target="_blank">https://careers.onestudyteam.com/us-benefits</a>
We value diversity and believe the unique contributions each of us brings drives our success. We do not discriminate on the basis of race, sex, religion, color, national origin, gender identity, age, marital status, veteran status, or disability status.
Note: OneStudyTeam is unable to sponsor work visas at this time. If you are a non-U.S. resident applicant, please note that OST works with a Professional Employer Organization.
As a condition of employment, you will abide by all organizational security and privacy policies.
For a detailed overview of OneStudyTeam's candidate privacy policy, please visit <a href="https://careers.onestudyteam.com/candidate-privacy-policy" target="_blank">https://careers.onestudyteam.com/candidate-privacy-policy</a>. This organization participates in E-Verify (E-Verify's Right to Work guidance can be found here).

Senior Security Compliance Analyst

<h3>Job Description</h3>
Company Description
Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.
Dailymotion is also "Dailymotion for Enterprise", a video hosting and broadcasting solution for professionals in all sectors; and "Dailymotion Advertising", a powerful, proprietary video advertising platform, offering a high-quality, secure environment for brands.
Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition: to visibly shake up the global video platform ecosystem.
Job Description
As an Insight Analyst in the Insights &amp; Data Solutions team at Dailymotion Advertising you will be at crossroads of business and data. You will work alongside CSMs and Data Analysts in order to create reports &amp; studies frameworks for Dailymotion advertising clients across the globe (FR, EMEA, APAC, US, LATAM).  You will be responsible for:
<ul>
<li>Analyse performances of online ad campaigns to provide actionable insights and recommend campaign strategies (audience analysis, performance analysis, brand lift studies)</li>
<li>Design and use research tools such as questionnaires and Dailymotion data to suggest campaign strategies (targeting, creatives etc)</li>
<li>Work alongside customer success managers and data analysts to create benchmarks, story-telling methods and best practices across markets</li>
<li>Conduct industry or event focused studies to suggest data-driven business decisions and recommendations to create marketing offers   </li>
<li>Communicate and present findings and recommendations in clear, concise, and compelling ways to internal and external stakeholders</li>
</ul>
Qualifications
Qualifications
<ul>
<li>0-2 years of market research/ consumer insights/ data analysis, in a media agency or marketing firm</li>
<li>Solid understanding of digital marketing and advertising (clustering, targeting techniques, persona creation, market research, consumer behavior analysis)</li>
<li>Very strong attention to detail</li>
<li>Ability to work autonomously while navigating uncertainties in a deadline driven way</li>
<li>Strong written &amp; verbal communication skills in French &amp; English</li>
<li>Able to foster relationships with stakeholders across different teams &amp; geographies</li>
<li>BS or MS or equivalent experience in a quantitative and/or management field</li>
<li>Strong expertise (or willingness to learn) in Statistics, Tableau, SQL</li>
</ul>
Additional Information
At Dailymotion, we empower candidates to take action. If this job sounds like a great opportunity for you, be confident in your skills, we are always happy to meet you! If needed, we can accommodate our recruitment process for your special abilities.
Additional Information 
<ul>
<li>Location: Paris (France) - Hybrid Framework</li>
<li>Start Date: ASAP</li>
<li>Contract Type: CDD – 6 months</li>
</ul>
Want to learn more about us:
<ul>
<li>Dailymotion.com</li>
<li>Dailymotion Advertising</li>
<li>New-York office - BuiltIn</li>
<li>Offices in France - Welcome to the Jungle</li>
<li>Our articles  </li>
</ul>
For the France offices 
<ul>
<li>Hybrid Work Framework (4 types of remote work : Full office /Flex office (1/2 days remote) / Flex remote (1/2 days at the office) / Full remote + ability to work 3 month abroad)</li>
<li> Saving Plan Vivendi </li>
<li>  Paternity leave or Coparental leave extended  ️  Living Employee Culture (Events / Trainings / Partys / All hands / Dailymotion tradition…) </li>
<li>  Career development support (training / internal mobility / compensation cycle / 360 quarter feedback review …)</li>
<li>  High-end Health Insurance and Personal Services Vouchers (CESU)</li>
<li>⛱️  Paid Time off – RTT and Saving time plan (CET)</li>
<li>✅  Meal Vouchers – Public Transport and Bike refund </li>
<li> European Economic and Social Committee (sport membership/cinemas vouchers/gift vouchers/discount)  </li>
</ul>

Insight Analyst - VIE (All Genders)

<h3>Job Description</h3>
Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  
Job Description
THE POSITION: 
This Customer Experience Analyst is primarily responsible for conducting, documenting, analyzing, and providing feedback and coaching related to call monitoring and case audit evaluations for client programs in order to provide positive, patient-minded experiences, client delight and operational excellence of the department and organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
<ul>
<li>Performing call monitoring evaluations of assigned client specific programs to ensure compliance to client and EVERSANA specifications and designated scorecard type.</li>
<li>Performing case audit evaluations of assigned client specific programs to ensure accuracy and completeness of patient records.</li>
<li>Establishing and communicating customer experience expectations and best practices utilizing quality standards and compliance requirements.</li>
<li>Providing appropriate and effective feedback/coaching from call monitoring and case audit evaluations to contact center associates in order to improve overall scores for assigned client specific programs.</li>
<li>Tracking and trending program scores at the associate level and program level in order to analyze results and determine appropriate action plan(s), as needed, to improve or maintain scores.</li>
<li>Providing actionable insights and trends through the development of client specific quality measures, assessments, improvements, and other reports for internal and external review.</li>
<li>Assisting in developing and maintaining assigned client specific program documents (i.e., Business Rules Document, Program Overviews, etc.) and developing and updating, as needed, program scoring criteria to client program and EVERSANA specifications.</li>
<li>Identifying and resolving process problems within assigned client specific programs for Adverse Events and Product Quality Complaints.</li>
<li>Providing call quality and drug safety training on topics including but not limited to Call Quality.</li>
<li>All other duties as assigned.</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
EXPECTATIONS OF THE JOB:
<ul>
<li>Travel (Minimal)</li>
<li>Hours (40 hours per week, Monday through Friday with occasional overtime)</li>
</ul>
The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
<ul>
<li>Associate's Degree in a related field or equivalent experience.</li>
<li>Customer service contact center experience of approximately two (2) years.</li>
<li>Must be able to learn and support multiple client programs simultaneously.</li>
<li>Outstanding communication skills with the ability to deliver feedback effectively.</li>
<li>Must be able to remain objective in evaluations.</li>
<li>Strong computer skills, with working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).</li>
</ul>
Qualifications
PREFERRED QUALIFICATIONS:
<ul>
<li>Bachelor's or Associate's degree in a related field.</li>
<li>Three (3) years of contact center experience analyzing, solving issues and providing feedback.</li>
<li>Three (3) years working in a quality capacity.</li>
<li>Pharmaceutical or Healthcare experience.</li>
<li>Knowledge of CRM (customer relationship management) systems.</li>
<li>ASQ Certification(s) as applicable.</li>
<li>Advanced computer skills, with working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).</li>
</ul>
PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:
The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.
Additional Information
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others. 
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $47,000 to $75,000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.
From EVERSANA’s inception, Diversity, Equity &amp; Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Follow us on LinkedIn | Twitter

Customer Experience Analyst

<h3>Job Description</h3>
Software Engineer - Principal II - ESW06 Solutions3 LLC is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment, including introducing new cyber capabilities to address emerging threats. Solutions3 LLC is seeking a ServiceNow Developer to support customer environment operations.
Responsibilities: • Assists with the technical design for architecture, responsible for overall code quality ensuring a highly available and recoverable environment • Assist with the design, prototype, implement, test, and deploy business rules and technical solutions • Develop custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies • Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development. • Assist ServiceNow System Administrators with incident resolution, as needed • Designs and develops new ServiceNow applications and services • Assist ServiceNow Business Analyst in estimating release level of effort
Required Skills: • U.S. Citizenship • Active Secret clearance. Must be able to obtain a TS/SCI clearance • Must be able to obtain DHS Suitability • Knowledge of the principles, methods, and techniques used in ServiceNow development • Enterprise and/or IT Service Management • ServiceNow System Administration • Experience with gathering requirements, database design schemas, and data modeling • 10+ years of software development experience required • Minimum 5+ Years' experience with ServiceNow development • Minimum 5+ Years' experience of developing a custom service portal • Minimum 5+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog • Experience with process and solution integration, workflow design/configuration, and reporting • Experience with Integration components (SSO, LDAP, e.g.) and web technologies (XML, HTML, JavaScript, and Web Services) • Experience with LDAP Integration, ServiceNow Development APIs, and diagnosing performance related issues
Desired Skills: • Experience supporting Intelligence, DoD, or DHS Customers • Experience with process development and deployment • Web Service Integration (API Web Services) experience • Single Sign-on configuration and administration • SQL Experience • Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management (HAM/SAM), PPM a Plus, Platform/Integration, Portal/UI, GRC
Required Education: Bachelor’s degree in Software Engineering, Computer Science, or a related discipline is required. A Master’s degree in a related discipline may substitute for two (2) years of experience.  A PhD may substitute for four (4) years of experience.
Desired Certifications: • ServiceNow Certified System Administrator • ServiceNow Certified Application Developer • ServiceNow Implementation Specialist Certified • ITIL Foundation v4 Certified or willing to complete one year from hire • DODI 8570.1-M Compliance at IAT Level I • Agile software development methodology certification (e.g. SCRUM Master)
 
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Software Engineer - Principal II - ESW06

<h3>Job Description</h3>
Are you ready to join an exciting, growing, well-established organization that honors leadership, integrity, teamwork, excellence, and respect, rewards achievements, and fosters career growth? If so, RDU Airport Authority, a medium-sized airport, could be your next and best career move. Our organization offers a dynamic, fast-paced environment that promotes teamwork, creativity, and collaboration. Take the next step and see what RDU is all about!
The Accounts Payable Analyst supports the Accounting and Finance team by ensuring all invoices are received, processed, and paid accurately, timely, and consistently, following RDUAA’s finance policies and guidelines. 
ESSENTIAL DUTIES &amp; RESPONSIBILITIES The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
<ul>
<li>Ensures all invoices are received, processed, and paid accurately, timely, and consistently, in accordance with RDUAA’s finance policies and guidelines.</li>
<li>Ensures invoices are approved after posting in Oracle using a 3-way match.</li>
<li>Manages Sales &amp; Use Tax entries for capital project invoices.</li>
<li>Schedules and processes monthly check runs and bimonthly ACH runs; organizes invoices and runs reports to compile payment batches for review and approval.</li>
<li>Completes monthly E-500 use tax report and payment.</li>
<li>Processes 1099 income tax and W9 data maintenance.</li>
<li>Prepares annual sales and use tax refund claims E-585 &amp; E-536R</li>
<li>Assists with monthly Escheats process.</li>
<li>Interface with other internal departments as well as suppliers in a professional, respectful manner.</li>
<li>Research and provide commentary on month-to-month variances.</li>
<li>Completes monthly and annual accounts payable accruals. Assists with year-end close, external audit and preparation of Annual Comprehensive Financial Report (ACFR).</li>
<li>Completes research and special projects as needed.</li>
<li>Performs additional related work as required.</li>
</ul>
Hiring Range:
<ul>
<li>Maximum - Commensurate with experience</li>
<li>Minimum $49,427.94</li>
</ul>
MINIMUM QUALIFICATIONS
Required Education and Experience
<ul>
<li>Education: Associate degree in accounting, business administration, or another related field</li>
<li>Experience: 3 years of accounts payable experience or related role</li>
</ul>
Preferred Experience
<ul>
<li>Experience: 5 years of accounts payable experience or related role</li>
</ul>
Required Licenses or Certifications:
<ul>
<li>None</li>
</ul>
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
<ul>
<li>Invoice and payment processing practices</li>
<li>W9 and 1099 tax reporting requirements</li>
<li>EOM processes and accrual bases accounting</li>
<li>North Carolina sales and use tax rates and general statutes</li>
<li>General Ledger</li>
<li>Laws, rules, regulations, and practices for accounting functions</li>
<li>Accounting systems, policies, and procedures, including Generally Accepted Accounting Principles (GAAP)</li>
</ul>
Skill in:
<ul>
<li>Analysis and problem solving</li>
<li>Organization and time management</li>
<li>Customer service</li>
<li>Data entry</li>
<li>Interpersonal skills necessary to develop and maintain effective and appropriate working relationships.</li>
<li>Performing a variety of duties, often changing from one task to another of a different nature</li>
</ul>
Ability to:
<ul>
<li>Apply policies to financial records and reports.</li>
<li>Maintain accurate records and prepare reports and a comprehensive filing system.</li>
<li>Work effectively in a teamwork environment</li>
<li>Handle difficult situations with tact and diplomacy.</li>
<li>Formulate sound conclusions.</li>
</ul>
RDU Benefits:
At RDU, you’re not just a blip on the radar. We appreciate you and care about your health, happiness, and future. Here’s a snapshot of our awesome benefits!
<ul>
<li>Work-Life Harmony</li>
<ul>
<li>Paid Vacation Leave</li>
<li>Paid Sick Leave</li>
<li>11 Paid Holidays</li>
<li>Flexible Holiday Options</li>
</ul>
<li>Health and Wellness</li>
<ul>
<li>Comprehensive Wellness Program</li>
<li>On-site Fitness Classes &amp; Employee Fitness Center Access</li>
<li>Health Savings Account (HSA) – with matching employer contributions</li>
<li>Flexible Spending Accounts – medical and dependent care options</li>
<li>Opportunities for employer-paid or discounted insurance plans</li>
</ul>
<li>Financial Wellness</li>
<ul>
<li>Tuition assistance and career development</li>
<li>Shift Differential pay</li>
<li>401(k) plan, Traditional and Roth options – with matching employer contributions</li>
<li>457(b) plan, Traditional and Roth options</li>
<li>NC Pension Retirement Plan</li>
<li>Employee Discounts – cell phone service plans, RDU Airport Terminal stores, and restaurants</li>
</ul>
</ul>
WORK ENVIRONMENT/CONDITIONS
The work environment and exposures described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
<ul>
<li>Work is generally performed indoors in environmentally controlled conditions. May regularly be exposed to loud sounds and distracting noise levels, such as from office equipment or overhead aircraft.</li>
</ul>
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
<ul>
<li>The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. Positions in this class typically require typing, talking, hearing, seeing, grasping, standing, sitting, walking, and repetitive motions.</li>
</ul>

Accounts Payable Analyst

<h3>Job Description</h3>
Join our team dedicated to developing and executing innovative solutions in support of customer mission success. We are seeking a highly motivated and skilled Agile System Requirements Analyst to support our Department of Defense client in modernizing their SAP ERP system. This role requires a clear understanding of SAP functionality and its application within DoD environments, along with a strong foundation in Agile methodologies.
Responsibilities:
<ul>
<li>Collaborate with stakeholders across the Department of Defense to define and refine system requirements for the modernization of the SAP-ERP system.</li>
<li>Facilitate Agile ceremonies such as sprint planning, retrospectives, and daily stand-ups to ensure a smooth progression through the project lifecycle.</li>
<li>Translate complex system requirements into manageable user stories and actionable tasks, ensuring alignment with DoD standards and objectives.</li>
<li>Work closely with SAP specialists, developers, and other analysts to ensure requirements are accurately implemented and tested.</li>
<li>Maintain up-to-date knowledge of SAP updates and DoD compliance requirements to ensure the ERP system remains secure and effective.</li>
<li>Manage and prioritize the product backlog, and assist in the development of roadmaps for system enhancements and upgrades.</li>
<li>Provide training and support to users on new system features and functionalities.</li>
<li>Prepare and deliver reports and presentations to senior management detailing progress, potential risks, and proposed solutions.</li>
</ul>
Requirements:
<ul>
<li>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.</li>
<li>Minimum of 5 years of experience as a system analyst or business analyst, preferably with SAP ERP systems in a DoD setting.</li>
<li>Certified Scrum Master (CSM) or equivalent Agile certification strongly preferred.</li>
<li>Demonstrated experience with Agile practices, methodologies, and tools.</li>
<li>Strong analytical and problem-solving skills, with the ability to manage complex information and make informed decisions.</li>
<li>Excellent communication and interpersonal skills, capable of working effectively with technical teams and government officials.</li>
<li>U.S. citizenship required; active Secret security clearance.</li>
</ul>
cBEYONData is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity:
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Agile Business System Requirements Consultant

<h3>Job Description</h3>
Company Description
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
Job Description
As a senior Security Engineer- Threat Modeling (Senior associate/Manager/Senior Manager level), you will be a part of a smart cross-functional team delivering digital business transformation solutions to our clients. This position entails an individual contributor role focused on Security Architecture and Threat Modeling, encompassing governance, evaluation of public cloud services, and conducting security reviews for Public Cloud Providers. Collaboration and partnership with Engineering, Information Security, Program Management, and Development teams are essential. The candidate will conduct technical architecture reviews to pinpoint security opportunities, identify exploitable threats, and propose mitigation strategies.
Your Impact:
<ul>
<li>Conduct thorough threat modeling exercises utilizing established methodologies and frameworks.</li>
<li>Maintain a rigorous standard of excellence in identifying potential threats and specifying effective mitigation controls.</li>
<li>Manage the lifecycle of identified threats and associated controls, ensuring timely updates and adjustments as necessary.</li>
<li>Deliver comprehensive threat models and related tasks within specified timeframes.</li>
<li>Offer constructive feedback, support, and suggestions for enhancing the existing threat modeling process.</li>
<li>Present findings and progress updates to senior leadership, team members, and relevant technical stakeholders.</li>
</ul>
Qualifications
Your Skills and Qualifications:
We are seeking an ideal candidate with 8+ years of experience in a range of technologies and processes including:
<ul>
<li>Experience working with threat modeling methodologies such as MITRE ATT&amp;CK, STRIDE, PASTA etc.</li>
<li>Experience in Azure- 4+ years</li>
<li>Overall experience in Cybersecurity- 8+ years</li>
<li>Security practices encompassing authentication, authorization, logging/monitoring, encryption, infrastructure security, and network/segmentation</li>
<li>Knowledge of cloud security frameworks</li>
<li>knowledge of Rest API</li>
<li>Knowledge in scripting languages and Infrastructure as Code (Terraform, CloudFormation)</li>
<li>Familiarity with Jira or other ticketing systems – essential</li>
<li>Technical architecture design and review skills – essential</li>
<li>Ability to identify vulnerabilities using CWE or OWASP</li>
<li>Knowledge of operating systems and their hardening techniques</li>
<li>Understanding of development concepts such as CICD, Pipelines, and SDLC</li>
<li>Penetration testing knowledge is also super useful</li>
<li>Familiarity with Cloud Development Kit (CDK) and GitOps</li>
<li>Experience operating in a DevOps/agile team environment</li>
<li>Understanding of docker, Kubernetes, serverless architecture, and Helm</li>
<li>Exposure to platforms like Snowflake, MongoDB, Terraform Cloud, GitHub, and Databricks</li>
<li>Strong analytical skills, diligence, and attention to detail</li>
<li>Willingness to conduct research using vendor documentation</li>
<li>Capability to create and maintain high-quality documentation</li>
<li>Possession of an adversary mindset</li>
<li>Continuous learning attitude towards new technologies and methodologies</li>
<li>Strong problem-solving skills</li>
<li>Excellent communication and collaboration abilities</li>
<li>Ability to build and nurture relationships across cross-functional teams</li>
</ul>
Set Yourself Apart With:
<ul>
<li>Professional Security Certifications: CISSP, CCSP, CISA, CISM, ITIL</li>
<li>Cloud Computing certifications such as CCSK, Microsoft Certified: Security Operations Analyst Associate, AZ-500 is a plus</li>
<li>Strong knowledge of industry standards as they relate to Cloud and Application security management to include ISO, NIST, and Cloud Security Alliance (CSA)</li>
<li>Experience working in regulated environments</li>
<li>Exposure to agile development, DevOps, SecOps and scrum teams</li>
<li>Hands-on-experience with cloud security designs on Azure</li>
<li>Development experience (python, Node)</li>
<li>Strong desire to learn and contribute solutions and ideas to broader team</li>
</ul>
Additional Information
Flexible vacation policy; time is not limited, allocated, or accrued • 16 paid holidays throughout the year • Generous parental leave and new parent transition program • Tuition reimbursement • Corporate gift matching program
Base Pay Range: USD 140,000 - 185,000 (varies depending on experience) 
The range shown represents a grouping of relevant ranges currently in use at Publicis Sapient. Actual range for this position may differ, depending on location and specific skillset required for the work itself. 
Learn more about us at <a href="http://www.publicissapient.com" target="_blank">www.publicissapient.com</a> or explore other career opportunities careers.publicissapient.com.
As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at <a href="mailto:hiring@publicissapient.com" target="_blank">hiring@publicissapient.com</a> or you may call us at +1-617-621-0200.

Cybersecurity Threat Modeling Engineer

<h3>Job Description</h3>
Company Description
Xyant Technology, established in 1995, is a premier federal systems integrator that provides technical and business solutions in information technology, systems engineering, scientific support and management consulting. 
AWARDS 
Winner of Nationwide Best of the Best Small Business Award from Federal Aviation 
Job Description
Please send your updated resume to vinoth.xyant@gmail. com
Job Title: IFS ERP Business Analyst
Location: Albany, NY (Onsite)
Duration: Around 2 Months contract with possible extension
Candidate Must willing to start immediately.
Direct Client Need.
Kindly note: IFS ERP sales / finance experience is a must. Without that, kindly do not apply. 
Responsibilities: 
<ul>
<li>Understanding customer business needs and guiding them in the most effective usage of the core IFS solution and related products.</li>
<li>Identifying and bridging the gap between the customer’s business requirements and IFS Products.</li>
<li>Conducting customer training sessions and workshops.</li>
<li>Leading and owning the solution definition and scope for the IFS Solution.</li>
<li>Guiding and assisting the customer with testing and Go Live cut-over strategies.</li>
<li>Understanding the customer’s business, industry and local practices and policies.</li>
<li>Acting as a trusted advisor in articulating and critically evaluating customer-specific business solutions.</li>
<li>Understand the importance of and provide a high degree of customer service.</li>
<li>Develop business related knowledge to be able to understand customer requirements and provide solutions.</li>
<li>Keeping up to date with regulatory and compliance requirements in the key focus industries.</li>
<li>Managing, coaching, and mentoring IFS colleagues.</li>
<li>Contributing to the continuous improvement of existing IFS products, processes and methodology.</li>
<li>Confident in designing solutions, challenge and advise customers, and deliver on expectation thus ensuring success for both parties.</li>
<li>Enthused by the contrast of understanding the business objectives and end-to-end processes, as well as digging down in details to achieve the best possible solution for both the customer and IFS.</li>
</ul>
Qualifications
<ul>
<li>Expert IFS Business analyst with excellent command on Sales and Finance module. Experience required 7-10 years.</li>
<li>Good client facing experience and good communicator.</li>
<li>Ability to understand requirement from Business and convert into a functional specification ready for development.</li>
<li>Good Business knowledge of Sales and Finance functions of a Business.</li>
<li>Ability to optimize report requirement along with Business.</li>
</ul>
Additional Information
Please send your updated resume to vinoth.xyant@gmail. com

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