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job_organization_name

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<h3>Job Description</h3>
The Computer Network Support Specialist, Journeyman supports the Information Technology/Information Management (IT/IM) Department, Code 720000D/E contract. The IT/IM Department's mission is to provide IT and Cybersecurity support services to the Naval Air Warfare Center Weapons Division (NAWCWD). The IT/IM Department is a Naval Air Systems Command (NAVAIR)-wide Competency responsible for providing the people, processes, technologies, facilities, skills, knowledge, and abilities necessary to support development, planning, execution, monitoring and life cycle support of IT/IM programs and activities within the Weapons Division command. The IT/IM Department provides non-Navy Marine Corps Intranet (NMCI) products and services including corporate IT solutions, tools, and site/customer specific support. The mission of the IT/IM Department is to ensure that the NAWCWD IT infrastructure, tools, applications, etc. are compliant with current and future DoD regulations, are continually operational and functioning to meet the end user’s needs and requirements, and are being modified on a continual basis to account for new and changing technologies and to combat against new and existing IT threats. 

The Computer Network Support Specialist, Journeyman analyzes, tests, troubleshoots, and evaluates existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. He or she performs network maintenance to ensure networks operate correctly with minimal interruption. 

Clearance required: Secret Final/Top Secret eligible
Equal Opportunity Employer/Veterans/Disabled
Pay Transparency Nondiscriminatory Provision

Computer Network Support Specialist, JM

<h3>Job Description</h3>
The Computer User Support Specialist, Junior supports the Information Technology/Information Management (IT/IM) Department, Code 720000D/E contract. The IT/IM Department's mission is to provide IT and Cybersecurity support services to the Naval Air Warfare Center Weapons Division (NAWCWD). The IT/IM Department is a Naval Air Systems Command (NAVAIR)-wide Competency responsible for providing the people, processes, technologies, facilities, skills, knowledge, and abilities necessary to support development, planning, execution, monitoring and life cycle support of IT/IM programs and activities within the Weapons Division command. The IT/IM Department provides non-Navy Marine Corps Intranet (NMCI) products and services including corporate IT solutions, tools, and site/customer specific support. The mission of the IT/IM Department is to ensure that the NAWCWD IT infrastructure, tools, applications, etc. are compliant with current and future DoD regulations, are continually operational and functioning to meet the end user’s needs and requirements, and are being modified on a continual basis to account for new and changing technologies and to combat against new and existing IT threats. 

The Computer User Support Specialist, Junior provides technical assistance to computer users. He or she answers questions or resolves computer problems for clients in person, or via telephone or electronically. He or she may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. 

Clearance required: Secret Final/Top Secret eligible
Equal Opportunity Employer/Veterans/Disabled
Pay Transparency Nondiscriminatory Provision

Computer User Support Specialist, Journeyman

Computer User Support Specialist, Junior

<h3>Job Description</h3>
The Computer Network Support Specialist, Senior supports the Information Technology/Information Management (IT/IM) Department, Code 720000D/E contract. The IT/IM Department's mission is to provide IT and Cybersecurity support services to the Naval Air Warfare Center Weapons Division (NAWCWD). The IT/IM Department is a Naval Air Systems Command (NAVAIR)-wide Competency responsible for providing the people, processes, technologies, facilities, skills, knowledge, and abilities necessary to support development, planning, execution, monitoring and life cycle support of IT/IM programs and activities within the Weapons Division command. The IT/IM Department provides non-Navy Marine Corps Intranet (NMCI) products and services including corporate IT solutions, tools, and site/customer specific support. The mission of the IT/IM Department is to ensure that the NAWCWD IT infrastructure, tools, applications, etc. are compliant with current and future DoD regulations, are continually operational and functioning to meet the end user’s needs and requirements, and are being modified on a continual basis to account for new and changing technologies and to combat against new and existing IT threats. 

The Computer Network Support Specialist, Senior analyzes, tests, troubleshoots, and evaluates existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. He or she performs network maintenance to ensure networks operate correctly with minimal interruption. He or she may supervise other Computer Network Specialists. 

Clearance required: Secret Final/Top Secret eligible
Saalex Solutions, a division of Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. We employ a workforce of over 600 at military and NASA installations nationwide and have offices in Camarillo CA, Rockledge FL, Newport RI, Ridgecrest CA, Corona CA and Keyport WA.

Equal Opportunity Employer/Veterans/Disabled
Pay Transparency Nondiscriminatory Provision

Sr. Computer Network Support Specialist

<h3>Job Description</h3>
Position Summary
The Junior Computer Network Support Specialist will provide technical expertise on the day-to-day support of by completing all of the technical telecom tasks requested by IRS Program Managers. 
Individual must be able to attain and maintain a valid US Government security clearance to be retained in the position.
Duties &amp; Responsibilities
<ul>
<li>Helps support the following Unified Communications (UC) service applications and equipment using the Information Technology Infrastructure (ITIL) processes: utilize existing tools to generate the measures as defined by UC voice services for all Convergence-related components, Cisco Prime Collaborations &amp; Assurance</li>
<li>Proficiencies using Voice (CUCM, Phones (Desk/Softphone), SME, UCCX, SBC), VoiceMail (Unity, ViewMail), Infrastructure (Cisco UCS Chassis/Blades, Net App Controllers, Infortel, SME,</li>
</ul>
UCCX, SBC, Open AM software, FTP software (TECTIA), SIP service / PSTN, Prime Collaboration Assurance (PCA), IP to Analog VG), Collaboration (CWMS, Jabber), Emergency Services (CER, Redsky) 
<ul>
<li>Deploys network connectivity, measures, monitors and maintains connectivity for telecommunication services and devices, including but not limited to voice, video, cellular and various collaborative services for IRS users and business program managing partners</li>
<li>Responds to tickets as assigned via the Knowledge, Incident/Problem, Service and Asset Management (KISAM) system</li>
<li>Problem recognition, fault detection and resolution for major functions such as: WAN, LAN, ETEL, LSA/LP and TFCC Call Center/IP Transport </li>
<li>Performs trending, base lining, and reporting for UNS network data and voice services and support overall Network performance to include telecommunications services and coordination with other IRS troubleshooting entities Coordinate with support personnel throughout the IT organization guided by the network Service Level Agreements (SLAs) with internal and external organizations</li>
<li>Provides network monitoring, administration, operation, maintenance, documentation, troubleshooting and other operational services to support the network infrastructure</li>
<li>Maintains network hardware such as routers, switches, load balancers and firewalls needed to support initial project deployments and upgrades within the data centers.</li>
<li>Designs and manages the implementation of secure data communications connectivity between non-IRS entities (e.g., large commercial banks for money transfers, or federal, state and local governments to provide or gather information) and the IRS computing facilities/infrastructure</li>
<li>Develops Local and Metropolitan Area Network (LAN and MAN, respectively) diagrams and drawings according to IT and business customer requirements and specifications. </li>
<li>Ensures the continuity of IRS operations by providing voice and data communications, infrastructure and equipment in the event of critical outages or disasters</li>
<li>Plans and manages the Voice Over Internet Protocol (VoIP) service</li>
<li>Provides project management services for new system/functionality that require design, planning, management, coordination and regulatory support</li>
<li>Plans and implements upgrades, expansions and changes to the Automatic Call Distribution (ACD) system, peripheral equipment, network announcements, automatic dialing system, and software licenses used within the contact center environment </li>
<li>Provides day-to-day operational support, including maintenance, monitoring and training, for the telecommunications services used within the contact center environment</li>
<li>Provides domestic and international IP data communications connectivity to authorized IRS facilities across the US, the US territories, and at select US embassies via the State Department’s network </li>
</ul>
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education &amp; Experience Requirements
<ul>
<li>High school degree or equivalent </li>
<li>Minimum of 3-6 years' experience in Networking/Telecommunications experience</li>
<li>Possess or able to obtain a Cisco CCNA and/or CCVP (i.e. CCNP Voice) certification etc.</li>
<li>Ability to obtain IRS public trust, LAN accounts and badges</li>
<li>Deploying Unified Communications Enterprise</li>
</ul>
Skill &amp; Certification Requirements
<ul>
<li>Proficient with VM (ESXi v6 environment), Informast, ISI Infortel, CISCO Emergency Responder (CER), Cisco Unified Presence Server (CUP), Softphones (Jabber), RedSky, ViewMail, WebEx (CWMS), SME, Attendance Console, OpenAM, Enterprise License Manager (ELM), Net Apps, Lightweight Directory Service (LDS), TFTP, and Secure File Transfer Protocol (SFTP)</li>
<li>Cisco CCNA and/or CCVP (i.e. CCNP Voice) certification</li>
<li>UC enterprises, Treasury/IRS network infrastructure</li>
<li>Service Level Management </li>
<li>Knowledge Management </li>
<li>Incident and Problem Management </li>
<li>Deploying Unified Communications Enterprise</li>
<li>Off hour/off shift work expected (evenings, nights, weekends, holidays)</li>
<li>Extensive Travel (25% - 100%) may be required</li>
<li>Other administrative or technical assignments as directed by TEIS Transition Team</li>
<li>Microsoft Office products</li>
<li>Must have ability to effectively communicate with management and peer</li>
<li>Ability to troubleshoot network incidences and provide a resolution report </li>
<li>Ability to interact with all team members in a mentoring role, this includes assistance in troubleshooting, and </li>
<li>Must possess excellent written and verbal communication skills</li>
<li>Position requires sitting, for long periods of time. (Sedentary Work)</li>
<li>Most duties require extended use of a keyboard and computer monitor</li>
<li>Extended Telephone Use</li>
<li>May require lifting of 20-50 lbs</li>
<li>LCI is an Equal Opportunity Employer Veteran/Disabled


Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email <a href="mailto:hr@lcibest.com" target="_blank">hr@lcibest.com</a>
</li>
</ul>

Junior Computer Network Support Specialist

<h3>Job Description</h3>
About Osmose
With 90 years of experience, Osmose proudly serves the electric utility and telecommunications industries across the U.S., helping enable the delivery of safe, reliable and affordable electricity and communications services to millions of customers nationwide. We are the industry leader in wood and steel structure condition assessment, life-extension and rehabilitation services. Our mission is to accurately inspect and mitigate aging infrastructure in a planned, programmatic manner that minimizes owner costs while maximizing benefits.
Headquartered in Atlanta, Georgia, the Osmose footprint extends throughout the country. Our employees are inspired to perform each and every day by our core values of integrity, customer focus, safety, respect, excellence, flexibility, efficiency and ownership. Our staff and field personnel represent some of the most tenured, well trained, and innovative professionals in the industry.
We are currently seeking a Computer Support Specialist to provide Tier 1 help desk support for field and office based employees.
Responsibilities
<ul>
<li>Diagnose and resolve technical hardware and software issues, including but not limited to office and mobile computers, phones, and peripheral devices; maintain records of transactions, problems, and remedial action taken.</li>
<li>Monitor and respond with a sense of urgency to support requests received through the help desk.</li>
<li>Utilize and maintain support software.</li>
<li>Assist in training field organization as needed.</li>
<li>Assist in maintaining inventory of all equipment and software.</li>
<li>Manage computer setups and deployments, using standard hardware, images, and software.</li>
<li>Install, test, and configure new tablets, computers, peripheral equipment, and software.</li>
<li>Prepare all electronic equipment for delivery, including packaging and shipping.</li>
<li>Receive returned equipment, clean, test, and determine functionality and usability.</li>
<li>Test and aid in the implementation of new software upgrades. Provide feedback and guide improvements for future upgrades and development.</li>
</ul>
Qualifications
<ul>
<li>Previous related experience including working in corporate help desk support; experience with Windows devices, laptops, peripheral devices, Microsoft Office 365 and other Microsoft programs such as Outlook, Word and Excel.</li>
<li>Excellent teamwork, communication and documentation skills.</li>
<li>Self-motivated to work with little supervision and operate within general guidelines.</li>
<li>Willingness to work outside of normal business hours as needed to accommodate the needs of the company.</li>
</ul>
Benefits
Come grow with us! Full-time employees enjoy a comprehensive benefits package that includes:
<ul>
<li>Medical Insurance and Health Savings Account with company contribution</li>
<li>Dental, Vision, Life Insurance, STD, LTD, Critical Illness Plan and more!</li>
<li>401(k) with excellent company match</li>
<li>Paid time off (vacation, sick)</li>
</ul>
Osmose is an Equal Opportunity employer. EOE M/F/Disabled/Vet

Computer Support Specialist (Help desk)

<h3>Job Description</h3>
Job Title: Computer User Support Specialist, Journeyman 
Location: Kirtland AFB, NM
Clearance: TS with SSBI and eligible for SCI
Inalab Consulting has contingent opening for a Journeyman-Level Computer User Support Specialist to support the IT Customer Service Desk for the Air Force at Kirtland AFB, NM. The position will be located on-site at Kirtland AFB, NM, and will provide technical support on the local tenant infrastructure and systems.
Responsibilities: 
Information Systems Operations/Maintenance: 
Participate in the management of Automated Information Systems (AIS) and network enterprise systems, support, network operations comprised of a variety of operating systems and third-party applications, web-based platforms, and the information system tools derived from them. Maintain currency as these systems evolve. Activities include the following: 
<ul>
<li>Troubleshoot and implement approved corrective actions for secure and non-secure Automated Data Processing Equipment (ADPE) hardware, such as video teleconference systems and client/server computer systems</li>
<li>Provide basic troubleshooting for network switch, router and firewall</li>
<li>Provide installation services for network and telephone communications lines running over copper fiber and terminate copper with RJ-45/RJ-11 and fiber with UNICAM connectors as provide by the Government</li>
<li>Advise, troubleshoot, and implement approved corrective actions for secure and non-secure ADPE software, such as Microsoft Server/Client environments, Microsoft database systems, printing, backup, file services, SharePoint, etc.</li>
<li>Install, maintain, and operate classified and unclassified electronic messaging services</li>
<li>Participate in the inventory process for all ADPE-related items (includes hardware, software, media, licenses, etc.) using Government provided systems</li>
<li>The Contract shall assist the Government in the preparation of appropriate inventories and property documentation to update ADPE equipment inventories maintained by DAF RCO-FSU as regularly scheduled by the Government</li>
<li>Clients to be supported: Windows 10, 11, and any future clients as they evolve</li>
<li>Servers to be supported: Windows 2012, 2012 R2, 2016, 2019, VMware 6, and any future servers as they evolve</li>
</ul>

Video Teleconferencing Services: Operate the video-teleconferencing (VTC) and audio-visual equipment, perform operation, basic maintenance, and troubleshooting procedures for the Conference Center (VTC) system, ensure all operational aspects of the VTC are functional to include network connectivity requirements, VTC Connection and routing procedures, install equipment, and maintain the technical capabilities for the integrated presentation system. Knowledgeable of software packages for the integrated presentation systems, maintain a detailed inventory to ensure all equipment signed out, set up technically workable and effective audio-visual communications solutions, provide support during formal ceremonies, presentations and events, perform inventory and provide input to acquire supplies, maintain the base locators, local and Defense Switched Network (DSN) databases, review and set up integrated audio-visual presentations requiring AMX control systems, computer RGB/composite/S-Video inputs, hardwired and wireless sound systems as well as mobile operations, and coordinate with VTC facilitators at other sites to ensure compatibility with local VTC configurations.

IT Customer Service Desk Operations: Perform Customer Service Desk duties such as coordinating work order documents with customers, and elevating work order documents to IT Government lead, as necessary. Close-out of work order documents when completed. Monitor ADPE bench stock and submit paperwork using the electronic Vendor Quote (VQ) to replenish stock. Perform early maintenance one day per week starting at approximately 0600. 

Required Skills and Capabilities: Knowledge of ADPE asset management processes; knowledge of service desk operations, meeting resolution performance metrics and responding to customer issues with professional approach. Knowledge of Defense Switched Network (DSN) and AMX equipment and understanding of maintenance and operations for VTC.
Educational and / or Experience Requirements: Minimum HS diploma, SEC+CE, Microsoft Certification 

About Inalab Consulting, Inc.
Inalab Consulting is a leading Small Business IT solutions and strategy consulting firm focused on providing solutions that transform enterprise operations in the government and commercial sectors by dependably bridging the gap between business strategy and technology. The company was founded in 2005 and is a privately held company headquartered in Fairfax, Virginia. We see technology as an efficient, economical means to an end, and are dedicated to crafting technical solutions that result in increasing interoperable, responsive, and cost-effective enterprises. We are totally focused on providing “Cost-effective Solutions” to our customers.
Working at Inalab Consulting, Inc.
Inalab is a diverse, prosperous, and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
With our company you will earn a highly competitive salary commensurate with your skill level and experience. You will also enjoy:
<ul>
<li>Minimum of two (2) weeks annual paid time off.</li>
<li>A comprehensive, company-paid medical, dental, and vision plan and life insurance.</li>
<li>401K plan with a vesting schedule for company added contributions.</li>
</ul>
Inalab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Computer User Support Specialist Journeyman

<h3>Job Description</h3>
Computer User Support Specialist (Senior) – 2B
Who is Fusion Technology?
Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice Information Services Division's Headquarters. Founded in 2007 by an Engineer-by-trade, Fusion Technology dedicates our valuable resources to providing comprehensive IT services and solutions to mission-critical US Government programs and the Intel Community. 
Who are you?
<ul>
<li>Trusted Employee: You must possess an active Top Secret security clearance.</li>
</ul>
What you’ll do:
<ul>
<li>The Contractor shall manage, operate, and maintain information technology (IT) for facilities at Kirtland AFB, Albuquerque, NM. Occasionally travel to the Washington D.C. Office may be required. The contractor shall provide services that operate IAW standard Air Force and DoD IT environments. </li>
</ul>
Functional Description –
<ul>
<li>The contractor shall operate the video-teleconferencing (VTC) and audio-visual equipment</li>
<li>Basic maintenance</li>
<li>Troubleshooting procedures for the Conference Center (VTC) system</li>
<li>Ensure all operational aspects of the VTC are functional to include network connectivity requirements</li>
<li>VTC Connection and routing procedures</li>
<li>Install Government provided equipment </li>
<li>Maintain the technical capabilities for the integrated presentation system</li>
<li>The contractor shall be knowledgeable of software packages for the integrated presentation systems</li>
</ul>
What matters to you matters to us.
Fusion Technology values its employees and works hard to ensure proper care for them and their families. We desire to compensate employees in a competitive, motivational, fair, and equitable way with other employers in the marketplace. Salary is only one component of employee compensation but an integral part of recruiting and retaining qualified employees. However, at Fusion Technology, we take a comprehensive approach and consider each employee's needs to tailor a compensation plan that provides financial security and peace of mind. Our competitive package includes a best-in-class matching 401K program, comprehensive Cigna healthcare plan, a competitive employer contribution to a health savings account, vision and dental plans, life insurance, short- and long-term disability, and personal leave, in addition to paid certifications and training.
Fusion Technology LLC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
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Computer User Support Specialist (Senior)

<h3>Job Description</h3>
Description:
At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.

Our expertise spans consulting and analytics, digital workplace solutions, and cyber compliance. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.
The Enterprise Service Desk is the nucleus of DeCA’s IT infrastructure support operations. Information Technology (IT) support originates through the utilization of automated enterprise services call tree and the Ticket application service management suite. This shall be full-service support for all Government-owned desktop equipment and desktop software in DeCA’s environment to include mobile device, multi-media, and collaboration service support.

Provide Automated Data Processing Equipment (ADPE) support coverage.
During operating hours, provide on-site desktop support to more than 2,000 users, including senior leaders, civilians, military personnel, and contractors. May assist with store-level personnel equipment as needed. Install authorized Operating System (OS) to all IT computing devices at DeCA HQ. May be required to install OS for commissary stores as needed. Deploy computer equipment to DeCA employees once user has a valid DeCA account and CAC/PIV to logon to the DeCA domain. Recover unused IT equipment from vacant desks and transport it to the IT warehouse for re-issuance or disposition upon request. Work all tickets, incidents, work orders, calls, electronic correspondence, and requests IAW the Acceptable Quality Level (AQL) for each performance standard. This includes prioritizing these work items based on priority level and submission date. Coordinate warranty activities with vendors for IT computer equipment and peripherals needing maintenance and/or replacement. Prepare issue/turn-in/transfer/destruction documentation for users who are assigned IT equipment for accountability purposes. Transport unserviceable/end-of-life computing devices and other peripherals for turn-in between DeCA HQ and authorized disposition locations.
Requirements:
<ul>
<li>Associate Degree or HS/GED + 3 yrs. in Windows Computing Environment</li>
<li>Baseline Certification (required): IAT Level II or higher</li>
<li>Computing Environment Certification in at least 1 area (required). Must be obtained within six months of hire Training (required): Must complete an ITIL Course (ITIL v4 recommended)</li>
<li>Active Secret clearance required</li>
</ul>
Knowledge/Experience must include:
· Customer Service/Support
· Windows/MacOS/Linux/Unix/Chrome/Android
· Networked Printers/Multi-Function Devices
· Mobile Device Support
· Active Directory
· DHCP
· DNS
· Microsoft Office Suite incl. SharePoint
· Imaging
· Data Back Up
· Disposition of Equipment (Turn-In/Destruction/DLA Disposition Services)
· Asset Management (Hardware/Software Inventory)
· Warranty Support
· Touch Labor | Break/Fix
· Remote Troubleshooting
· Hardware/Software Troubleshooting
· Ticketing System Experience (e.g. BMC Remedy/ServiceNow/SolarWinds/Ivanti)
· Excellent Oral/Written Communication

Computer User Support Specialist – Journeyman (ADPE)

<h3>Job Description</h3>
Hyperion Biotechnology, Inc. has been providing services to federal government customers for over 20 years. Our customers receive comprehensive services to meet the specified requirements of their projects. With strong leadership and corporate infrastructure, Hyperion offers support and solutions to ensure the successful execution of our customers' programs.

Title: Computer User Support Specialist, Army Accession Information Environment
Location: Fort Knox, KY
Job Summary
Hyperion Biotechnology is seeking candidates for Computer User Support Specialists to support the US Army's Training and Doctrine Command (TRADOC) Accession Information Environment Support Services (AIESS) program. Work involves providing immediate help desk support to users. 
Responsibilities/Tasks
<ul>
<li>Responds to end-user phone, email, or chat requests for support to resolve basic computer, applications, system, device, access, or performance issues.</li>
<li>Utilizes product information or solution database to research, troubleshoot, and deliver solutions.</li>
<li>Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.</li>
<li>Documents incidents using help desk systems or tools.</li>
<li>Escalates problems to appropriate levels or teams to achieve issue resolution.</li>
</ul>
Minimum Requirements
<ul>
<li>Minimum of an Associate's degree or equivalent in engineering, computer science, information systems or related field</li>
<li>Experience in Army Accession Information Environment desired</li>
<li>Experience with Salesforce preferred</li>
<li>Available for off-hour and weekend shifts as needed</li>
<li>Must be a U.S. citizen</li>
<li>Must be able to pass a government background check.</li>
</ul>

Hyperion is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law. You may self-identify on a voluntary basis.
No question on this application is intended to secure information to be used for such discrimination. The company is required by federal regulations to report information as requested on the form. Your contribution of this information is completely voluntary and in no way affects the decision regarding your employment opportunity. The information you provide is strictly confidential.
Job Posted by ApplicantPro

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