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Chief Development Officer | St. Anthony Shrine | Boston, MA
About St. Anthony Shrine
St. Anthony Shrine (the Shrine) is a center for Roman Catholic ministry in Boston, MA, directed by the Franciscan Friars of the Province of Our Lady of Guadalupe.
The doors of the Shrine boldly proclaim, ‘All Are Welcome', reminding all of the central focus of the Shrine's ministry that has remained constant for over 70 years: providing a convenient and prayerful setting for people desiring to praise and worship. The Shrine currently offers 24 weekly Masses and 19 hours of confession. Inspired by the enduring legacy of St. Francis of Assisi, the friars and the lay people of the Shrine strive to live out the Gospel of Jesus Christ with all people, by caring for our brothers and sisters, especially those most in need. In preaching, prayers, adult formation, and spiritual counseling, the Shrine fosters Christian discipleship "in the marketplace" by reaching out and welcoming people to deepen their relationship with God and with one another.
In addition to the Masses, the Shrine has over 20 outreach and evangelical ministries, managed and supported by 26 Friars and 35 lay staff members. These include:
• Father Mychal Judge Recovery and Counseling Center: A substance abuse counseling and retreat ministry for individuals and families as they journey toward recovery from addiction. The Center offers individual or group substance abuse counseling, and also pastoral support and assistance for individuals seeking to complete Fifth Step work. There are also recovery retreats for 12 Step groups covering various topics including recovery spirituality, mindful meditation, and relapse. The Center also has additional services for people not in recovery: psychotherapy for people experiencing anxiety, depression, loss, family crisis, and other mental health and emotional issues. Therapy is offered through couples counseling, family counseling, and individual counseling. • The Lazarus Ministry: Providing proper and dignified burials and funerals for those who die homeless, abandoned, or with no known next-of-kin. The Lazarus Ministry does not discriminate and has served many people of different religions, recent immigrants to the United States, and homeless veterans. The Franciscan Food Center: The Center feeds people who are hungry by providing high-quality and nutritious food in a client-choice setting and creating a community in an environment of dignity, compassion, and respect. • LGBTQ+ Spiritual Ministry: A community of faith where LGBTQ+ Catholics, as well as their family and friends, can explore and express their Catholic spirituality and grow in hope with one another. The Ministry includes monthly meetings along with scheduled days/evenings of prayer and reflection, social events, and guest presenters. • Women's Clinic: In partnership with the Boston Health Care for the Homeless Program and supported by the Cummings Foundation, the Clinic serves the complex health care needs of homeless women in Downtown Boston. The Clinic is staffed by a nurse practitioner, a registered nurse, and a licensed drug and alcohol counselor. 
Employees of St. Anthony Shrine share and embody the Franciscan values of service, humility, peacemaking, contemplation, and collegiality in the workplace.
About the Opportunity
The Shrine is the beneficiary of a very generous and loyal donor base. Total philanthropic revenue is in the annual range of $4.5-$5 million through the support of more than 8,000 donors. Key revenue streams include direct mail, an annual gala, raffles, and individual giving. There is significant opportunity to grow and diversify revenue from an already committed donor base.
Reporting to the Executive Director, the Chief Development Officer (CDO) is a strategic fundraising advisor to the Executive Director and is responsible for identifying and developing strategic partnerships and opportunities that will advance the mission of St. Anthony Shrine. This includes coordinating relationship building to raise the profile and involvement of St. Anthony Shrine within the Greater Boston business community, city, and state government, as well as with key Catholic and non-Catholic philanthropists; ever mindful to advance the mission and to build a culture of philanthropy.
The CDO inspires, motivates, and engages individual and institutional prospects and donors to make impactful gifts, developing and managing a portfolio of 100+ prospects with the capacity to make five-plus-figure gifts, and creating and executing innovative cultivation and stewardship activities.
The CDO participates in strategic planning and budgeting initiatives in addition to problem solving, and works within the guidelines, policies, and mission of the Shrine. The CDO will manage a staff of three.
Key Responsibilities Leadership
• Lead the organization, its members, donors, and community stakeholders to foster a culture of philanthropy for the Shrine. • Identify strategic organizational initiatives to meet program funding, in collaboration with the Executive Director and Department/Ministry Directors, i.e., Franciscan Food Center, The Rita A. DiMento Medical Clinic, Father Mychal Judge Recovery Center, etc. as well as capital funding such as the generator, lobby doors and security, lobby renovation, etc. • Create and sustain a volunteer Advisory Council, to work in collaboration with the Executive Director through service on such subcommittees including: Mission, Philanthropy, Marketing and Communications, etc. similar to the existing Finance Committee. Manage the volunteer leadership of this advisory group and strive to engage volunteer leaders and prospects in programmatic areas. • Represent the Shrine at community events with donors, corporations, foundations, and government entities to create greater community awareness of the Shrine. • Provide guidance and coaching to the Executive Director and Guardian in the art/skill of cultivation, soliciting and stewarding Major, Leadership, and Planned Gifts. • Provide professional expertise and direction in all aspects of fundraising to key leadership volunteers and employees. • Collaborate with the Manager of Marketing and PR to strategize and develop key messages. Fundraising • Identify, pursue, and cultivate strategic relationships and partnerships with individuals and entities designed to advance the mission and vision of the Shrine, particularly in the area of soliciting major gifts. • Manage and support the Director of Stewardship in the planning of the annual Franciscan Dinner and Pope Francis Award event with a $2 million fundraising goal. • With the support of the Director of Development Marketing &amp; Operations, manage the donor pipeline including identifying, qualifying, cultivating, and soliciting Major Gift and Planned Giving prospects for the Shrine's fundraising priorities and stewardship activities, while providing timely reports on activities. • Work with the development staff and select St. Anthony's staff and volunteers to identify public, private, and corporate foundations to support the mission. Research, plan, and submit each proposal, and follow-up with all grant reporting to the business office and to the funder. • Work with development staff and Director of Marketing &amp; Operations to create appropriate materials for fundraising activities and ensure fundraising dollar goals and deadlines are met. • Serve as Prospect Manager for the Executive Director's portfolio of prospects. • Create a Planned Giving Program with an initial objective of establishing a legacy society for donor participation, recognition and stewardship. Management
• Manage a staff of four including a Director of Stewardship, a Director of Development Marketing &amp; Operations, and a Gifts and Records Processor. • Work cooperatively with all other departments of the Shrine in order to enhance the Shrine's public image, raise the Shrine's public profile and encourage donor and volunteer engagement. • Contribute to fostering a culture of philanthropy at the Shrine. • Work in a collegial manner with employees and friars, in a manner that is consistent with our Franciscan Values in the Workplace.
Key Qualifications
• 7-10-plus years of development experience in a nonprofit organization with a demonstrated track record of major gift fundraising - exposure to planned giving an asset. • Ability to identify and leverage connections within the constituent base, the Shrine community, and Greater Boston to support the Shrine's mission. • Demonstrated ability to build a culture of philanthropy within an organization. • Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and manage multiple priorities to ensure goals are met in a timely manner. • Ability to inspire and motivate a team to new levels of performance and success. Create positive forward-thinking environment. • Strong analytical, organizational and communication skills • Experience working with a culturally diverse workforce and constituencies; excellent human relations skills. • Interest in the mission of St. Anthony Shrine
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.
To express interest, please submit your cover letter and resume in confidence <a href="https://apptrkr.com/5223637" target="_blank">here</a>.
For more information, please visit <a href="http://www.developmentguild.com" target="_blank">www.developmentguild.com</a>.
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Chief Development Officer

This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #554-2024-26, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice.
The Psychiatric Crisis Center has been working to expand by offering bilingual/bicultural services at our Woodburn office. The Mental Health Specialist in this position will provide crisis assessments to individuals in need as well as case management, resource identification, and referral options. This position will require a motivated individual to learn about the available community services to provide mental health well-being. The individual in this position will possess a desire to be creative in matching individuals to available services while educating the community about the various services we provide at the Crisis Center. This position provides services to monolingual Spanish-speaking individuals; therefore, fluent bilingual Spanish/English skills are required.
We offer the following recruitment bonus, prorated based on FTE:
<ul>
<li>$2,000 bonus for employees new to Marion County starting on January 1, 2024, through June 30, 2025. Bonus will be included in employee's first paycheck.</li>
</ul>
For those relocating from outside of Oregon, we provide the following relocation package:
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency.</li>
</ul>
Wages: Crisis Clinician 1: $27.56 - $36.94 hr Crisis Clinician 2: $33.44 - $44.80 hr
GENERAL STATEMENT OF DUTIES Crisis Clinician 2: Provide assessments and treatment of individuals and families, including groups; provides crisis assessment and intervention services and related duties as required. Primary responsibility of this class is to provide assessment and treatment services; crisis intervention, and treatment services, including intensive services, to individuals and their families with complex needs and diagnoses and/or to develop and implement specific services in the community.
Crisis Clinician 1: Plans and carries out recreational, social and skills training activities; performs case management and counseling functions with Adults in Custody (AIC); facilitates counseling and/or skills training groups; performs related duties as required. Primary responsibility of this class is case management and counseling, without responsibility for developing and implementing specific programs in the community.
SUPERVISION RECEIVED Crisis Clinician 2 and 1: Works under the supervision of a supervisor who assigns work, establishes goals, and reviews the results obtained for overall effectiveness.
SUPERVISION EXERCISED Crisis Clinician 2 and 1: Supervision of others is not a responsibility of positions in this classification. Crisis Clinician 2 may act as Clinical Supervisor designee when needed. May assist in the supervision of practicum students and/or volunteers.
Typical Duties - Duties include, but are not limited to the following
Counseling to Crisis Clients: Provide counseling by telephone or in-person to individuals and/or their families or concerned others. Intervene with both children and adults. Presenting problems covering the full range of personal needs and include thoughts/plans or violence toward others, and major psychiatric illness. Because of the wide spectrum of presenting problems, it is necessary to have a comprehensive knowledge of psychopathology and to be able to draw upon a wide range of therapeutic strategies in counseling. This work is done at two different locations each day (at the Salem Hospital Emergency Dept. and at PCC), so driving is required.
Assessment of Mental Status: Perform independent assessment of mental status, diagnosis, level of functioning, dangerousness, and specific needs for service. Screen individual for psychiatric hospitalization.
Planning Development: Develop plan with client/family to address immediate needs and plans to obtain services. If client is unwilling to seek services, make decisions regarding involuntary commitment based on dangerousness and ability to care for self.
Community Coordination: Maintain current knowledge of, and contact with, community agencies in order to make referrals appropriately. See that clients gain access to the services they need, and do follow-up work as needed, to make certain that client's needs are being met.
Other:
<ul>
<li>Advocacy for Client's Rights: Provide advocacy for client rights, ethical consideration, needs for service and least restrictive care-intervention.</li>
<li>Requests for information: Respond to requests for information regarding clients not currently in the CSS, requiring a thorough knowledge of laws governing the release of confidential information.</li>
<li>Attend monthly PCC team meeting.</li>
<li>Perform other job duties as assigned by your supervisor. </li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training.
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Possession of a Master's degree in Psychology, Social Work, Recreational Therapy, Music Therapy, Art Therapy or a behavioral science field, or possession of a bachelor's degree in Nursing and licensed by the State of Oregon, or possession of a bachelor's degree in Occupational Therapy and licensed by the State of Oregon; OR second year graduate students waivered as QMHP's by the Oregon Health Authority.</li>
<li>Crisis Clinician 2 Only: In addition to the educational requirements above, the Crisis Clinician 2 must have at least one year of full-time, post-Master's degree experience in the behavioral health field.</li>
PREFERENCES Preference will be awarded to candidates who are LCSW, CSWA or eligible for LCSW. Qualified candidates will be eligible for licensure supervision if hired.
AUTO-PROMOTE AND SPECIAL CONDITIONS OF CLASSIFICATION Individuals hired as a Crisis Clinician 1 will auto-promote, as noted in Article 4 in the Marion County personnel rules, to the classification of Crisis Clinician 2 upon satisfactorily completing one-year, post master's degree, of service as a Crisis Clinician 1. (One-year of work experience is equal to 2080 hours)
SPECIAL REQUIREMENTS
<ul>
<li>Salem Hospital Credentialing: Must possess, or obtain within 6 months of hire, Salem Hospital Privileges.</li>
<li>This position provides services to monolingual Spanish-speaking individuals; therefore, fluent bilingual Spanish/English skills are required. An additional 5% will be added to the hourly wage as compensation for this skill. Finalist will be required to pass a verbal and written Standardized Spanish/English Fluency Assessment as part of the hiring process.</li>
<li>The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position.</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position. </li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is represented by a union.</li>
<li>This is a part-time position (24 hours per week), which is eligible for overtime.</li>
<li>Typical Work Schedule: Thursday - Saturday, 8:30 a.m. - 5:00 p.m.</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES Working knowledge of community mental health concepts and/or chemical dependency case management and treatment services; individual assessment, treatment planning and treatment protocols; mental health disorders and diagnostic classifications.
Ability to establish positive working relationships with other employees, individuals and their families, other agencies, and the public; prepare concise and complete clinical documentation related to individual treatment and progress in services in a timely and professional manner; work within a team and collaborate with team members; knowledge of and ability to act professionally with regard to a code of ethics and confidentiality.
PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; stands; sits; moves about the work area; climbs 1 floor of stairs; lifts, pushes, and pulls up to 20 lbs.; carries up to 10 lbs.; moves carts weighing up to 20 lbs.; operates a keyboard; speaks clearly and audibly; reads a 12-pt. font; hears a normal level of speech; works in areas that may be exposed to heat, cold, humidity, dust, and household cleaning chemicals.
Additional Information and/or Attachments
We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
<li>$3,000 bonus after twelve months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $20,000 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303</li>
</ul>
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. 
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.

Bilingual Crisis Clinician 2 (Underfill) - Part-time - Relocation Offered

Job Title: Director of Donor Impact Department: Philanthropy Reports to: Vice President of Philanthropy Effective Date: April 2024 Salary Range: $90,000 - $115,000
Working at the Vermont Community Foundation
For more than 35 years, the Vermont CommunityFoundation has served Vermonters and their families throughphilanthropy and building stronger communities. Our mission—BetterTogether: inspiring giving and bringing together people andresources to make a difference in Vermont—provides the bedrock forour workplace culture. Our employees are passionate about making adifference every day. We approach our work with curiosity, respect,and integrity and believe in collaboration, equity, and diversity.When you join our team, your work will matter.
Position Overview
The director of donor impact at the VermontCommunity Foundation (VCF) is responsible for leading stewardshipactivities for fundholders and donors, to expand the VCF’scharitable impact in Vermont by doubling the dollars sustainablyactive in the community by 2027. The director's primaryresponsibilities include: 
<ul>
<li>Providing high-quality stewardship and customer service toexisting donors and fundholders</li>
<li>Enhancing the connection between fundholders' philanthropy andtheir impact</li>
<li>Analyzing fundholder interests and donor behavior to developgrowth strategies</li>
<li>Contributing to the VCF's impact through revenue and productanalysis</li>
<li>Working closely with marketing and communications to identifyand define campaign targets</li>
</ul>
The director oversees the donor impact strategy, which supports andinspires fundholders to utilize their full charitable capacity withVCF. This includes developing effective fundholder stewardshipstrategies, measuring success in delivering donor services, andusing data to continually enhance the stewardship program andinform product innovation. The director collaborates closely withthe Philanthropic team, Grants and Community Impact (GCI) team,Finance team, and Communications team, to develop processes,proposals, and content that align with fundholder and donorinterests. They utilize technology and data systems to track donorpreferences and inform stewardship plans and productdevelopment.
The VCF is on a growth trajectory and is looking for leaders with agrowth mindset. As a member of the leadership team for VCF, thisposition models VCF’s core values and serves as a positive rolemodel for change. This position also sits on the Philanthropydepartment’s leadership team. In this capacity, the director helpsto set department goals and targets for success and commits topersonal and professional development.
This position is full-time and  manages a full-time donorimpact specialist. The director reports to the VP forPhilanthropy.
Essential Responsibilities
Donor Impact Strategy
<ul>
<li>Oversee the donor impact plan to support and inspirefundholders and donors to utilize their full charitable capacitywith VCF and to make a difference with their giving in Vermont andbeyond</li>
<li>In close partnership with colleagues on the Philanthropy team,develop targeted stewardship plans for fundholders and professionaladvisors</li>
<li>Work closely with the Marketing and Communications team todefine and generate leads, refine campaigns, and analyzeoutcomes</li>
<li>Develop benchmarks of success for donor stewardship andcustomer service</li>
<li>Leverage software to continually enhance the stewardshipprogram, inform marketing, and generate opportunities for businessdevelopment and product innovation</li>
<li>Oversee the administrative workflow of all funds and the newfundholder orientation process</li>
<li>Lead organization-wide customer service training forcommunicating and working with donors, fundholders, andprospects</li>
</ul>
  Knowledge and Data Management
<ul>
<li>Collaborate with the GCI team to generate landscape scans,grant slates, and other stewardship needs for fundholders</li>
<li>Serve as primary liaison with the Marketing and Communicationsteam to leverage Insight Hub content that inspires and supportsfundholder and donor interests</li>
<li>Track donor interest areas, grantmaking styles, and charitableneeds to inform stewardship plans and product development</li>
<li>Work closely with the GCI team and the Marketing andCommunications team to:
<ul>
<li>Identify topics and content that grow the relationship betweenthe VCF and its key stakeholders (fundholders, professionaladvisors, and nonprofits)</li>
<li>Create presentations, reports, and material that support thephilanthropic advising team in their engagement of professionaladvisors (tax, legal, and financial)</li>
<li>Leverage software (primarily Salesforce and Pardot/MCAE) forclient management, marketing, and business development</li>
<li>Analyze customer data including product use and fee revenue andidentify emerging trends and opportunities</li>
</ul>
</li>
</ul>
Leadership, Learning, and Innovation
<ul>
<li>Establish key performance metrics for impact andinnovation</li>
<li>Set department goals and targets for success</li>
<li>Stay abreast of emerging trends and best practices inphilanthropy including the values of equity and racial justice</li>
<li>Work with the marketing and communications team to develop newapproaches to inspire giving and stay abreast of emerging practicesin prospect and donor engagement, philanthropic advising, andfamily philanthropy and multi-generational giving</li>
<li>Maintain and expand technical awareness and knowledge ofcurrent federal and state regulations related to VCF's charitableproducts and services</li>
</ul>

Key Competencies 
The VCF’s culture inspires and empowers employees to do their bestwork every day, and we are committed to creating a safe, inclusive,and positive workplace. In keeping with our core values, we areseeking team players who value collaboration, diverse perspectives,and community.
Suitable candidates will have:
<ul>
<li>Demonstrated curiosity, integrity, and initiative</li>
<li>Research skills and ability to organize large volumes ofinformation to communicate clearly with fundholders, anddonors</li>
<li>Ability to exercise discretion and demonstrate good judgmentwith sensitive and confidential information</li>
<li>Ability to coach and develop others, carry out performancereviews, and work with staff on career development</li>
<li>Demonstrated ability to delegate effectively</li>
<li>Proven ability to interact respectfully and effectively with adiverse range of existing and prospective donors, fundholders,community leaders, professional advisors, and representatives fromnonprofit organizations</li>
<li>Excellent writing skills with the ability to gather, distill,organize, and communicate clearly</li>
<li>Ability to prioritize, organize, and manage multiple competingassignments, projects, responsibilities, and clients</li>
<li>Enthusiasm for the best interests of Vermont and Vermonters,including a commitment to working towards equity, justice,inclusion, and belonging for all Vermonters</li>
<li>Proficient in Microsoft platform and database management tools- ideally Salesforce and Marketing Cloud Account Engagement(formerly Pardot) - and other CRM and automation platforms</li>
</ul>
  Education
Bachelor’s degree and at least seven years ofprofessional experience in the foundation or trust services fieldwith familiarity with cultivation, development, and donor/clientservices and/or stewardship. (Five or more years of activeexperience in a growth and impact role can substitute for abachelor’s degree.)
Location
This position may be based in Burlington orMiddlebury, VT. Hybrid schedule is an option.

Director of Donor Impact

This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #168-2024-2, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice.
Marion County Health &amp; Human Services is looking for an adaptable, collaborative, and experienced Program Manager who will assist the department in achieving its mission: To create a safe and welcoming environment where all people can access high quality health and human services and are supported to achieve their highest level of health. This position is responsible for oversight and support of our Youth and Family Service (YFS) array which includes outpatient mental health, peer delivered services, wraparound, EASA and intensive services.
The ideal candidate will have experience supporting high performing, diverse teams and making data-driven decisions that support our department mission. A commitment to excellent clinical quality to the population we serve and ability to maintain high fidelity programing.
For those relocating from outside of Oregon, we provide the following relocation package*:
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency</li>
</ul>
* Requires a 2-year employment commitment.
GENERAL STATEMENT OF DUTIES Provides leadership and manages the planning, development, support and delivery of efficient and high-quality mental health, behavioral health or health administration services with a broad scope of authority and responsibilities within multiple small to mid-size related service areas or one or more large programs. Responsibilities include supervision of other supervisory staff, program staff as well as financial and operational performance of the service(s) and program(s).
SUPERVISION RECEIVED Works under the general supervision of a Health Department Division Director who assigns and oversees work, establishes goals and reviews results obtained for overall effectiveness and for meeting department and county objectives.
SUPERVISION EXERCISED Exercises full supervision for supervisory, professional, technical and support staff. May also supervise interns and volunteers.
Typical Duties - Duties include, but are not limited to the following
Program Development &amp; Management Provide program development and management/oversight of a diverse group of programs and teams. Program oversight includes the details of the programs, including contracts and deliverables, and the goals, values, and objectives of the programs, to ensure high-quality service delivery.
<ul>
<li>Develop performance management systems and set metric benchmarks to ensure accountability and monitor program effectiveness and efficiency.</li>
<li>Develop, implement, and ensure agency policies and procedures. </li>
<li>Execute action plans to address departmental priorities, goals, and objectives. </li>
<li>Analyze complex, sensitive issues and situations; identify and implement solutions that support the division's priorities, goals, and policies. </li>
<li>Manage complex, highly visible, and time-sensitive projects. Strategically problem solve; identify quality gaps, set quality outcome measures and benchmarks, design/implement/monitor/modify operational plans to achieve desired outcomes. </li>
<li>Serve as a policy advisor to executive leadership to formulate recommendations, policy decisions and strategic action plans, and participate in long-range agency planning and development.</li>
<li>Collaborate and provide back-up and support to other programs of the Behavioral Health Division with an eye toward reducing barriers and treating the whole person.</li>
</ul>
Leadership Provide leadership to the Clinical Supervisors, and Program Supervisor and teams in YFS. Leadership includes adherence to department mission, values, and policies, with a focus on staff and supervisor development and high-quality service provision. Leadership occurs both by action and example.
<ul>
<li>Use best practices to develop, empower, and support employees and supervisors. Create and reinforce a positive workplace culture, engage supervisors and staff to evaluate the needs of the workforce and provide professional development opportunities. </li>
<li>Model to supervisors and support supervisors to prioritize, assign, review, and give feedback to employees about their work; provide guidance to employees on their assigned job duties; delegate work to enhance employee growth, success, and sense of achievement; coach new and seasoned employees to increase their knowledge and skills; facilitate conflict resolution. </li>
<li>Coach and support new supervisors to build leadership skills and confidence that enhances the program and organizational culture. Review supervisors work for completeness, accuracy, quality, and quantity. </li>
<li>Provide regular feedback on performance to supervisors and their employees. Use reports and data to provide transparent, data-driven feedback on outcomes and performance measures. Assist the supervisors to use data in a similar way with their teams. </li>
<li>Conduct regular meetings with supervisors to assign priorities, discuss work progress and operational policy direction. </li>
<li>Partner with the Human Resources Department to assure that appropriate and timely actions are taken to maintain and support employees through equal opportunity recruitment, hiring, merit reviews, resolving grievances, progressive discipline, training, and providing a safe and supportive work environment. Investigate and respond to employee relations issues; maintain</li>
<li>knowledge of collective bargaining agreements and laws/rules/policies that govern personnel matters. </li>
<li>Advance workforce clinical quality, address systemic disparities; consider and appreciate multiple perspectives, backgrounds, and values, integrating them throughout the organization, and create opportunities to effectively achieve organizational goals corresponding to workforce quality and representation to the population served.</li>
<li>Promote respect, cultural humility, positive work environment, healthy conflict resolution and support cooperative relationships within the program, department, county and community.</li>
</ul>
Community Partnerships The YFS Program Manager is responsible to build and maintain collaborative community partner relationships with key stakeholders including Oregon Health Authority, CCO, schools, Early Learning Hub and Salem Health.
<ul>
<li>Collaborations should be focused on breaking down barriers and silos with an eye toward whole person-centered care, trauma-informed practices, and behavioral health access for all.</li>
<li>Build positive relationships and collaborate with internal leaders and external stakeholders. </li>
<li>Represent the Marion County Behavioral Health Division by participating in meetings, committees, and Board sessions as assigned by the Division Director. </li>
<li>Program development opportunities should include input and opportunities for collaboration with community partners.</li>
<li>Create regular opportunities to identify existing strengths and gaps in existing service delivery system.</li>
</ul>
Budget, Contract and Grant Management Provide expertise, oversight and support of grant application and implementation, contracts, and budget, including required outcomes.
<ul>
<li>Review expenditures for all YFS programs and support YFS supervisors to regularly review and analyze program budgets. </li>
<li>Work with Administrative Services budget analyst to prepare budget requests by projecting resource needs and preparing required documentation. </li>
<li>Provide advice and input on the division's budget to the Division Director. </li>
<li>Maintain knowledge of financial contract requirements/deliverables and ensure that these are timely fulfilled.</li>
<li>Work with the Behavioral Health Operations Team to research and applies for grants and other funding/revenue sources to finance services provided in programs.</li>
</ul>
Quality Assurance and Program Development Supports supervisors and ensures that data drives decision making, alongside adherence to department mission and values, trauma-informed and person-centered care, and evidence-based practices.
<ul>
<li>Use data, client, and community input to inform decision-making and design actionable solutions to challenges, optimizing the services and supports provided by the division.</li>
<li>Work with Behavioral Health Operations Team and Quality Assurance Coordinator to assess program-level performance and quality gaps; initiate continuous quality improvement projects; make data-driven program development recommendations to the executive leadership team.</li>
</ul>
Response Level 1: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Due to regular assignment, employee may be assigned a leadership role in the provision of essential services or response functions. Staff at this response level must complete Incident Command System 100, 700, 200, and 800 on-line or in-person training.
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Possession of a master's degreein a social science field, and five (5) years of responsible, professional experience in the mental health system, including three (3) years in a supervisory capacity; OR</li>
<li>Any satisfactory equivalent combination of education, training and/or experience relevant to the position. </li>
NECESSARY SPECIAL REQUIREMENTS
<ul>
<li>Must be either 1) licensed by the Oregon Board of Licensed Professional Counselors, 2) licensed by the Oregon Board of Licensed Social Workers or 3) credentialed or registered through the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as a Qualified Mental Health Professional (QMHP) within the first 30 days of employment.</li>
<li>Selected applicants will be required to provide college transcripts at interview.</li>
<li>Must pass a criminal history background investigation; however, conviction of a crime may not necessarily disqualify an individual for this classification.</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>Must possess and maintain proof of personal automobile liability insurance, at a minimum, in the amount required by Oregon Law (ORS Chapter 806) as may be required to utilize personal vehicle.</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>This assignment is not represented by a union.</li>
<li>This is a full-time position, which is not eligible for overtime. </li>
<li>Typical Work Schedule: Monday through Friday, 8:00 a.m. - 5:00 p.m., with flexibility depending upon the needs of the department and program.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES Comprehensive knowledge of principles, methods and techniques of designated health service fields, related to mental health, behavioral health, addictions, developmental or intellectual disabilities. Including principles and practices in treatment, service delivery, research methodologies, data collection and statistical analysis.
Thorough knowledge of principles in related health services; State of Oregon Administrative Rules related to specialized health service areas; public health administration; health integration practices; supervision and performance management; leadership, wellness, team dynamics and staff development; program planning and budgeting, fiscal management; organizational processes and design; budget and grant preparation and administration; care coordination and recovery-based treatments.
Skills to negotiate, compromise, facilitate, problem solve and provide conflict resolution; coach, mentor and train individuals and teams; develop and implement policies and procedures; effectively communicate both orally and in writing.
Abilities to perform independently in a fast paced, team based environment; effectively provide leadership, guidance and delegate to individuals and teams; lead and supervise other supervisory staff; interpret and apply pertinent provisions of federal, state and county statues, rules and regulations related to the program services overseen; oversee service planning, coordination, utilization of resources, promote intended goals and outcomes; direct continuous quality improvement efforts; establish and maintain effective working relationships with employees countywide, clients, government agencies, community groups/partners, and the public. 
PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; sits; stands; moves about the work area; climbs 1 floor of stairs; lifts, pushes, and pulls up to 5 lbs.; operates a keyboard; speaks clearly and audibly; reads a 12-pt. font; and hears a normal level of speech.
Additional Information and/or Attachments
We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
<li>$3,000 bonus after twelve months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $7,500 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303</li>
</ul>
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits.
For a summary of benefits, click here. For a complete and detailed overview of the benefits package for management and supervisory employees, click here, and select Management Benefits from the left menu or Management Employees from the page links. 
Benefits are defined based on position and are approved by the Marion County Board of Commissioners.

Program Manager - Youth and Family Services - Relocation Offered

This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #171-2024-3, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice.
Marion County Health and Human Services is looking for a positive, adaptable, and collaborative Clinical Supervisor to work in the Adult Behavioral Health team! This position will be responsible for oversight and support of clinical teams that provide outpatient treatment and support services to individuals who are diagnosed with serious mental illnesses. An ideal candidate would have experience providing clinical and administrative supervision of behavioral health staff, be committed to fostering morale, and have excellent communication skills. Marion County Health and Human Services offers great benefits, training, and advancement opportunities. If you want to be part of a dynamic supervisory team, while supporting our staff in delivering high quality behavioral health services, submit your application today!
For those relocating from outside of Oregon, we provide the following relocation package (requires a 2-year employment commitment):
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency</li>
</ul>
GENERAL STATEMENT OF DUTIES Provides leadership and manages limited scope of services within one small to mid-sized service area or one large program area within the health department behavioral health divisions. Responsibilities include supervision of other clinical supervisory staff, program staff as well as financial and operational performance of the service or program.
SUPERVISION RECEIVED Works under the general supervision of a health program manager or program supervisor who assigns and oversees work, establishes goals and reviews results obtained for overall effectiveness and for meeting department and county objectives.
SUPERVISION EXERCISED Exercises full supervision for clinical supervisory, professional, technical and support staff. May also supervise interns and volunteers.
Typical Duties - Duties include, but are not limited to the following
<ul>
<li>Provides clinical consultation to staff through case staffing and observation of clinical work. Provides feedback to staff for professional development. Provides personnel and performance management, including staff recruitment and hiring; new employee orientation; and ongoing training. Provides performance evaluations and initiates progressive discipline.</li>
<li>Responsible for direct services including: monitoring customer service delivery and work processes; ensures compliance with payer requirements; monitors staff workload and productivity; develops/implements policies and procedures; addresses quality improvement needs; conducts staff time studies and sets work parameters. Provides input on program development. May provide direct services, on call by telephone, and backup support.</li>
<li>Provides administrative support to service area; monitors and approves leave time; initiates personnel actions, purchasing; addresses risk management/employee safety; implements county and department policy. Ensures that any communication from their service area, representing the Health Department, is of a professional nature.</li>
<li>Participates fully as a member of the Marion County Health and Human Services leadership team and the Adult Behavioral Health Supervisor team as a supportive, reliable, positive, collaborative, and professional team member. Provides for team development: how team members work together, conflict resolution; and delegation of hand-offs. Resolves personnel conflicts in an effective and helpful manner. Effectively manages change by acting s as a "lead change agent" with teams. Maintains a positive attitude with leadership that conveys a clear direction of services, involving staff input and inspiring confidence and trust.</li>
<li>Assists in communication and coordinating services with other agencies; acts as Health Department representative on interagency committees; provides liaison with state agencies; develops partnerships; coordinates services across agencies and markets services.</li>
<li>Tracks client service data, including fidelity measures, utilization, client satisfaction, and outcomes. Identifies service gaps. Documents servcies to meet OARs, CCO, and Health Department requirements. Assists in monitoring contract/grants performance to assure compliance with requirements including developing service report and proposals.</li>
<li>Performs other job duties as assigned by your supervisor. </li>
</ul>
Response Level 1: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Due to regular assignment, employee may be assigned a leadership role in the provision of essential services or response functions. Staff at this response level must complete Incident Command System 100, 700, 200, and 800 on-line or in-person training. 
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Bachelor's degree in a specific, professional health field related to the position and five years of responsible, professional experience in the field related to the position; OR</li>
<li>Master's degree in a specific, professional health field related to the position and three years of responsible, professional experience in the field related to the position; AND</li>
<li>Two years of supervisory experience; OR</li>
<li>Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.</li>
SPECIAL REQUIREMENTS
<ul>
<li>Must be either 1) licensed by the Oregon Board of Licensed Professional Counselors, 2) licensed by the Oregon Board of Licensed Social Workers or 3) credentialed or registered through the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as a Qualified Mental Health Professional (QMHP) within the first 30 days of employment. Applicants may be required to pass a practical knowledge and skills assessment as part of the interview process.</li>
<li>The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position.</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>Must possess and maintain proof of personal automobile liability insurance, at a minimum, in the amount required by Oregon Law (ORS Chapter 806) as may be required to utilize personal vehicle.</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is not represented by a union.</li>
<li>This is a full-time position, which is not eligible for overtime.</li>
<li>Typical Work Schedule: Monday through Friday, 8:00 am - 5:00 pm, with flexibility depending upon the needs of the department and program.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES Working knowledge of principles and practices of individual and group counseling; case management methodology; behavioral modification; analysis and assessment; evidence-based practices and implementation of interventions of treatment and protocols; principles of clinical ethics, confidentiality and privacy; community resources and referral services; techniques in clinical supervision; and service monitoring practices. Principles in related health services; State of Oregon Administrative Rules related to specialized health service area(s); public health administration; health integration practices; supervision and performance management.
Skills to apply service and treatment theories related to specific behavioral/mental health field(s) within various levels of skill, difficulty and complexity; diagnose, evaluate and implement treatment plans and monitor client progress toward established goals; analyze, evaluate and treat social, psychological, and physical factors affecting clients and their families; negotiate, compromise, facilitate, problem solve and provide conflict resolution; coach, mentor and train individuals and teams; develop and implement policies and procedures; effectively communicate both orally and in writing.
Ability to perform independently in a fast paced, team based environment; lead and supervise other clinical supervisors and lead staff; interpret and apply pertinent provisions of Federal, State and County statues, rules and regulations related to the program services overseen; oversee service planning, coordination, utilization of resources, promote intended goals and outcomes; support continuous quality improvement efforts; establish and maintain effective working relationships with employees countywide, clients, government agencies, community groups/partners, and the public. 
PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; stands; sits; moves about the work area; climbs 1 floor of stairs; lifts, pushes, pulls and carries items weighing up to 10 lbs.; operates a keyboard; speaks clearly and audibly; reads a 12-pt. font; hears a normal level of speech; on rare occasion will work in uneven areas.
Additional Information and/or Attachments
We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
<li>$3,000 bonus after twelve months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $7,500 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303</li>
</ul>
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits.
For a summary of benefits, click here. For a complete and detailed overview of the benefits package for management and supervisory employees, click here, and select Management Benefits from the left menu or Management Employees from the page links. 
Benefits are defined based on position and are approved by the Marion County Board of Commissioners.

Clinical Supervisor 2 - Adult Behavioral Health - Relocation Offered

This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #554-2024-22, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice.
The Crisis Clinician 2 for the Community Response Team is a non-law enforcement position that will respond to 9-8-8 calls and provide mental health consultation to individuals and families in the community who need some extra support. The position provides triage, brief assessment, consultation, and referrals to community supports.
Typical Work Schedule: Sunday - Wednesday, 1:30 p.m. - 12:00 a.m., with flexibility depending upon the needs of the department and program.
We offer the following recruitment bonus, prorated based on FTE:
<ul>
<li>$2,000 bonus for employees new to Marion County starting on January 1, 2024, through June 30, 2025. Bonus will be included in employee's first paycheck.</li>
</ul>
For those relocating from outside of Oregon, we provide the following relocation package:
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency.</li>
</ul>
A wage enhancement of $3.00 will be added to the hourly wage as compensation for hours worked between 6:00 p.m. and 6:00 a.m. 
GENERAL STATEMENT OF DUTIES Provide assessments and treatment of individuals and families, including groups; provide crisis assessment and intervention services and related duties as required. The primary responsibility of this class is to provide assessment and treatment services, crisis intervention, and treatment services, including intensive services, to individuals and their families with complex needs and diagnoses or to develop and implement specific services in the community.
SUPERVISION RECEIVED Work under a supervisor who assigns work establishes goals and reviews the results for overall effectiveness.
SUPERVISION EXERCISED Primary supervision of employees is not a responsibility of this classification; however, positions may act as lead workers as defined in the Marion County Personnel Rules.
Typical Duties - Duties include, but are not limited to the following
The incumbent in this position upholds confidentiality rules/regulations including HIPAA and 42 CFR Part 2. Services may be delivered in person or via telehealth; services may be delivered in the following locations, but not limited to office or in the community including settings necessary to deliver addiction counseling services (e.g., PCC, schools, hospitals, jail, courtroom, residences including transitional treatment bed). The incumbent performs all of the following using a person-centered, strengths-based, recovery-oriented, trauma-informed, culturally sensitive, and ethically guided approach. This position is stationed and dispatched from the Psychiatric Crisis Center.
<ul>
<li>Respond to 9-8-8 calls and provide mental health consultation to individuals in the community. Provide triage, brief assessment, consultation, and referrals to the residents engaged by the program as needed.</li>
<li>Document services in a timely fashion meeting all standards and expectations per MCHHS policies.</li>
<li>Answer phones by being logged into Touchpoint at all times</li>
<li>Provide follow up case management to residents that were engaged in the community with their partner or refer to the Navigators.</li>
<li>Provide back up to PCC as needed to include answering phones by logging into Touchpoint and conducting mental health assessments. Provide counseling by telephone or in-person to individuals and/or their families or concerned others. Intervene with both children and adults. Presenting problems covering the full range of personal needs and include thoughts/plans or violence toward others, and major psychiatric illness. Because of the wide spectrum of presenting problems, it is necessary to have a comprehensive knowledge of psychopathology and to be able to draw upon a wide range of therapeutic strategies in counseling. Perform independent assessment of mental status, diagnosis, level of functioning, dangerousness, and specific needs for service. Screen individual for psychiatric hospitalization. Develop plan with client/family to address immediate needs and plans to obtain services. If client is unwilling to seek services, make decisions regarding involuntary hospitalization based on dangerousness and ability to care for self. Maintain current knowledge of, and contact with, community agencies to make referrals appropriately.</li>
<li>Perform other duties as assigned.</li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training.
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Master's degree in psychology, social work, recreational therapy, music therapy, art therapy or a behavioral science field; OR</li>
<li>Bachelor's degree in nursing, or occupational therapy and licensed by the State of Oregon; AND</li>
<li>One year of postgraduate degree experience in the behavioral health field.</li>
PREFERENCES Preference will be awarded to candidates who are LCSW, CSWA or eligible for LCSW. Qualified candidates will be eligible for licensure supervision if hired. SPECIAL REQUIREMENTS
<ul>
<li>Must be either 1) licensed by the Oregon Board of Licensed Professional Counselors, 2) licensed by the Oregon Board of Licensed Social Workers or 3) credentialed or registered through the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as a Qualified Mental Health Professional (QMHP) within the first 30 days of employment. </li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position. </li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is represented by a union.</li>
<li>This is a full-time position, which is eligible for overtime.</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES Working knowledge of community mental health concepts or chemical dependency case management and treatment services; individual assessment, treatment planning and treatment protocols; mental health disorders and diagnostic classifications.
Ability to establish positive working relationships with other employees, individuals and their families, other agencies, and the public; prepare concise and complete clinical documentation related to individual treatment and progress in services in a timely and professional manner; work within a team and collaborate with team members; knowledge of and ability to act professionally with regard to a code of ethics and confidentiality. 
PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; sits; stands; moves about the work area; climbs 1 floor of stairs; operates a keyboard; lifts, carries, pushes, pulls and moves carts weighing up to 10 lbs.; speaks with a clear and audible voice; reads a 12 pt. font; hears a normal speech level; works in areas that may be exposed to heat, cold, and noise; works in areas that may be wet or uneven.
Additional Information and/or Attachments
We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
<li>$3,000 bonus after twelve months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $20,000 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303 (Download PDF reader)</li>
</ul>
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. 
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.

Crisis Clinician 2 - Community Response Team

<h3>Job Description</h3>
Description:
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Position Overview:

If you’re looking for a dynamic, energetic, and enthusiastic customer service team you came to the right place! As a
Client Services Representative (Account Manager I) with Paylocity you will be resolving Payroll and Human Resources (HR) system issues. We are looking for ambitious learners, ready for a new challenge that includes troubleshooting, problem solving and building rapport with our business clients (B2B).
In this role you will manage a shared book of business with your team. Your goal is to retain clients by providing outstanding support via phone and email, using technical knowledge, leveraging resources, and prioritizing requests.

Location: Meridian, ID
Compensation: Starting at $19.00/hour
Reports To: Client Services Team Lead
Schedule: Monday - Friday, 9:00am - 6:00pm (MST)

Client Service Expectations:
<ul>
<li>Reliability: Dependable team player who is responsive and proactive, consistently available for internal and external partners.</li>
<li>Problem Solving: Ability to listen and ask probing questions, identify the cause of moderate to complex issues, troubleshoot, leverage knowledge base and resources, to successful final resolution. Full-cycle case management.</li>
<li>Communication: Advanced verbal and written communication via phone, video conference, chat, and email – building rapport and trust, while maintaining professionalism with attention to detail.</li>
<li>Subject Matter Expert (SME): Provides client guidance on Human Resources and Payroll best practices to enhance the Paylocity Human Capital Management (HCM) product experience. Eager to learn and pursue additional training and professional development opportunities.</li>
</ul>
Responsibilities:
<ul>
<li>Issue Resolution: Available consistently for inbound calls via queue phone system (Five9) as well as via email. Manage workload in a fast-paced multitasking environment.</li>
<li>Client Focus: Understanding how to build rapport with clients by managing expectations, providing timely updates and project deliverables.</li>
<li>Quality Assurance (QA): Meet expectations of Service-level Agreement (SLAs), and metrics which include availability, outbound adherence, first call resolution, escalations, client retention, etc. Listens to feedback, seeks to understand, and adjusts behaviors as needed.</li>
<li>Technical Aptitude: Confidence and ability to navigate between multiple systems and screens to include software, databases, and reports. Such as, the Paylocity platform, Salesforce, MS Excel, among others, with the goal to continually build the knowledge base to best serve your internal team and clients.</li>
<li>Leverage Resources: Appropriately and effectively use resources to find and validate answers, resolve, and document issues in a way that adheres to payroll policies and ensures seamless client support.</li>
</ul>
Requirements:
<ul>
<li>High School Diploma or GED</li>
<li>Experience in a high-volume customer service environment (Banking, Call Center, Finance, Hotel, Information Technology (IT), Insurance, Retail, or Restaurant)</li>
<li>Proficiency with MS Office suite (MS Word, MS Excel, and MS Outlook)</li>
<li>Exceptional verbal and written communication skills via phone and email</li>
</ul>
Preferred Skills:
<ul>
<li>Bachelor’s Degree</li>
<li>CPP, FPC, APA, and/or SHRM-CP certified</li>
<li>Experience in Technical troubleshooting, Software as a Service (SaaS) or IT helpdesk</li>
<li>Proficiency with Salesforce or CRM tool</li>
<li>Career progression or leadership experience</li>
</ul>

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact <a href="mailto:accessibility@paylocity.com" target="_blank">accessibility@paylocity.com</a>.
Requirements:

Client Services Representative

<h3>Job Description</h3>
ABOUT THE ORGANIZATION:
Operation PAR, Inc. is a non-profit organization offering the full continuum of services for individuals with substance use and/or mental health disorders.  PAR has been providing comprehensive behavioral health treatment in west Florida since 1970 through advocacy, education, clinical services, and research.
BENEFITS:
<ul>
<li>9 paid holidays per year</li>
<li>3 weeks of PTO per year (on top of holidays).  PTO increases to 4 weeks/year after 2 years of employment, and then to 5 weeks/year after 5 years of employment.</li>
<li>Medical/Dental/Vision/Life Insurance</li>
<li>401k matching (50% up to maximum of 6% employee contribution) available after 1 year of full-time employment.</li>
<li>Tuition reimbursement</li>
<li>Continuing education, reimbursement for professional certifications, licensure and qualified supervision.</li>
</ul>
JOB DESCRIPTION:
Responsible for day to day administrative, clerical, data entry, billing and financial functions of the program. Responsible for maintaining high levels of quality financial information and client confidentiality. Performs all of these functions in a manner that complies with Operation PAR’s standards. Performs all duties in a manner that promotes team concept and reflects the Operation PAR Inc mission and philosophy.
EDUCATION AND EXPERIENCE:
High school graduate or GED. A minimum of one to three years in a medical office or equivalent experience.
<ul>
<li>Knowledge of billing practices</li>
<li>Knowledge of governmental regulations and guidelines</li>
<li>Knowledge of business office procedures</li>
<li>Ability to use computer software proficiently</li>
<li>Knowledge of Avatar system (preferred)</li>
<li>Ability to prioritize work load</li>
<li>Ability to communicate effectively and professionally with other staff and outside agency personnel and clients</li>
</ul>

Reasonable accommodations will be made for otherwise qualified individuals with a disability.  Veterans encouraged to apply. Operation PAR Inc is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use.
EOE/ADA/VETERANS/DFWP

Client  Services Representative

<h3>Job Description</h3>
Benefits:
<ul>
<li>401(k)</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Flexible schedule</li>
<li>Free uniforms</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul>
Client Services Representative
Are you a PEOPLE PERSON looking for a great part time position? Come be a part of our POD!
Position Summary:
Client Services Representative at DolFUN Dynamics is dedicated to delivering exceptional customer experiences. Our Client Services team serves as the first point of contact for clients and the public, playing a pivotal role in establishing and nurturing relationships with DolFUN Dynamics families. You are the face of DolFUN for all of our guests and will be responsible for the first impression we make. From warmly welcoming families upon their arrival at our facility, to assisting with the check in process, finding the right gear and uniforms for their classes, facilitating payments, class transfers, drops, options, explaining DolFUN Dynamics policies, fielding any questions or concerns that may arise, and maintaining the facilitys professional and safe appearance. Every interaction is essential to ensuring that everyone feels like a valued part of our DolFUN Dynamics community.
About DolFUN Dynamics:
DolFUN Dynamics is a premier childrens activity center specializing in developmentally appropriate aquatic and land-based activities. Our mission is to provide a safe and nurturing environment where children can discover their passion for swimming, gymnastics, ninja, and learning, promoting learning through play in our clients lives.
Duties and Responsibilities:
<ul>
<li>Responsible for working shifts while the facility is open for classes. Hours to be determined by DolFUN Dynamics</li>
<li>Greet families with a cheerful smile and attitude as they enter facility</li>
<li>New and current families to be informed of what to expect at DolFUN Dynamics: remove shoes, check in at kiosk, universal locker rooms, where to gather and then line up for classes, assist with merchandise and proper supplies/uniform for scheduled class</li>
<li>Answer phones in a friendly professional manner</li>
<li>Assist with schedule changes requested by clients, DolFUN Dynamics Directors and/or Client Coordinator</li>
<li>Assist walk in clients and phone calls by creating accounts, registering students, handling financial transactions, verifying student status, assist in any any scheduling needs, interacting with families, providing accurate information and any other client services</li>
<li>Host tours through DolFUN Dynamics for potential clients</li>
<li>Ensure all merchandise is processed accurately in client account</li>
<li>Assist as On-deck Host to organize children and direct them into their proper placement of classes on time</li>
<li>Responsible for handling clients financial transactions and must be able to execute these transactions competently with complete and total honesty and integrity</li>
<li>Responsible for merchandise inventory. Stocking, sales, and monthly inventory checks. Alert Director when additional supply ordering is required. Fill out forms when needed accordingly</li>
<li>Help to ensure janitorial tasks are completed on a daily, weekly, and tri-yearly basis. All areas are to be clean and safe at all times. Areas include: the front desk, entry, lobby, bathrooms, locker rooms, downstairs offices, upstairs office, learning center, breakroom, viewing areas, merchandise area, hallways, pool, gym, studio and parking lot. Any and all facility areas given at the direction of Client Coordinator and/or DolFUN Dynamics directors</li>
<li>Help to incorporate quality theme based decorations in conjunction with our program wide themes. Update or assist in updating bulletin boards, photos, birthday lists, etc.</li>
<li>Assist in maintaining office supplies: paper, pens, toner, labels, folders, etc. Bathroom/cleaning supplies: toilet paper, paper towels, hand soap, garbage bags, toilet seat covers, bleach, etc.</li>
<li>Attend department and company-wide meetings/trainings that occur during regular facility closure days</li>
<li>Read department and inter-department written communication</li>
<li>Be attentive to company wide announcements, calendar, items, and upcoming events via phone calls, texts, emails or apps such as slack.</li>
<li>Monitor needs, trends, reactions, and desires of our clients, communicating information with directors</li>
<li>Maintain professional relationships and boundaries with coworkers, knowing when it is appropriate to delve into deeper conversations with peer(s)</li>
<li>Dedicated to building cohesive department interactions and a positive working atmosphere</li>
<li>Ability to constantly WOW our families and clients</li>
</ul>
Knowledge and Skills:
<ul>
<li>Familiarity with DD Programs and Operations: A deep understanding of DolFUN Dynamics' programs and operations is essential for effective performance in this role. This includes knowledge of our class offerings, schedules, teaching staff, tuition structures, programs, associated costs, billing procedures, philosophies, and overarching vision.</li>
<li>Excellent Information Navigation: The ability to efficiently navigate and access information about our classes, schedules, teachers, tuitions, programs, costs, billing procedures, philosophies, and vision is crucial. This skill ensures that you can provide accurate and timely information to clients and colleagues.</li>
<li>Upbeat and Positive Attitude: Maintain an upbeat, positive, and personable demeanor when interacting with co-workers, students, parents, guests, and potential clients. A positive attitude contributes to a welcoming and supportive atmosphere within the organization.</li>
<li>Knowledge of DD Policies and Procedures: Demonstrate a comprehensive understanding of DolFUN Dynamics' policies and procedures and the capability to effectively implement them in daily tasks and interactions.</li>
<li>Proficiency in Office Equipment: Operate basic office equipment with ease, including computers, tablets, printers, copiers, scanners, phones, and other relevant devices. Proficiency with these tools enhances productivity and communication.</li>
<li>Client Management Software Proficiency: Possess proficiency in using our client management software, allowing for efficient client account management, scheduling, and communication.</li>
<li>Microsoft Office Skills: Exhibit competence in using Microsoft Office programs, which are commonly used for various administrative tasks. Proficiency in Microsoft programming enhances your ability to perform essential office functions.
</li>
</ul>
Developing and maintaining these knowledge and skills will enable you to excel in your role and contribute to the success of DolFUN Dynamics.
Experience and Qualifications- preferred:
<ul>
<li>Work with client relations management software</li>
<li>High school diploma, GED or equivalent</li>
<li>1-2 years customer service experience</li>
</ul>
Standards of Excellence at DolFUN Dynamics:
At DolFUN Dynamics, we hold ourselves to high standards of excellence, ensuring that our actions and behaviors align with our core values and mission. Our standards include:
<ul>
<li>Quality: We strive for correctness, completeness, and the usefulness of our work and results. We present our work in a manner that reflects our commitment to excellence.</li>
<li>Quantity: We measure our performance by the amount of acceptable work we produce, always seeking to deliver quality over quantity.</li>
<li>Timeliness: We complete assignments on or ahead of schedule, recognizing the importance of meeting deadlines and commitments.</li>
<li>Knowledge: We apply our knowledge and techniques effectively to meet the requirements of our job, continuously seeking opportunities to expand our expertise.</li>
<li>Initiative: We take appropriate action proactively when situations arise, showing initiative and resourcefulness without always waiting for direction.</li>
<li>Attitude: We maintain a positive attitude and remain supportive of company policies and objectives, working collaboratively with both peers and management.</li>
<li>Adaptability: We adjust to changes in job requirements and remain resilient under unusually heavy pressures.</li>
<li>Accountability: We accept responsibility for our actions and take the initiative to make corrections when needed.</li>
<li>Cooperation: We establish and maintain productive working relationships with our peers and management, recognizing the value of teamwork.</li>
<li>Skill Development: We actively desire to take on challenges and learn new techniques, promoting personal and professional growth.</li>
<li>Communication: We respond appropriately and promptly, whether in written or oral communication, providing the necessary information as needed.</li>
<li>Problem Solving: We identify and evaluate alternative solutions and select the most appropriate course of action to address challenges effectively.</li>
<li>Attendance: We arrive at work on time, ensure lessons start promptly, work our scheduled shifts, and request time off with adequate notice.</li>
<li>Customer Service: We approach customer service with a sense of urgency, demonstrating creativity and resourcefulness in resolving customer issues. We maintain professional standards to ensure information accuracy and treat customers with respect.</li>
<li>Scheduling: We maximize enrollment by effectively scheduling students in available slots and adjust schedules when possible, to accommodate expected absences.</li>
<li>Computer Skills: We effectively navigate the necessary computer programs to complete tasks effectively.</li>
<li>Telephone Communication: We answer and make phone calls as needed, maintaining voicemail professionally.</li>
<li>Communication with Educators: We communicate class changes, schedule adjustments, and address skills-related questions effectively.</li>
<li>Cost: We actively work to limit costs and minimize mistakes wherever possible by completing registrations, billing, and other communications with correct information and in a timely manner.</li>
<li>Training: Participates in ongoing training to develop new skills and seeks answers to areas that need development.</li>
<li>Participation: We contribute to daily, weekly, and tri-annual maintenance tasks, ensuring our facility remains in optimal condition.</li>
<li>Chemicals: Keeps chemicals organized, uses proper treatment for needed chemicals, does not cross contaminate chemicals.</li>
<li>Supplies: We obtain supplies/merchandise or promptly notify management of needed items, restocking supplies/merchandise as required.</li>
<li>Equipment: Maintains equipment and ensures it is ready for next use</li>
<li>Cleaning Communication: We meticulously log cleaning checklists and maintain accurate records.</li>
<li>Leadership: We demonstrate leadership by instructing, guiding, or supporting coworkers with assigned tasks, motivating them to perform at their best, and following up to ensure results.</li>
<li>Evaluation: We are capable of evaluating and providing constructive feedback for lessons, teaching, or other work performed by our colleagues.</li>
<li>Client Satisfaction: We create and maintain a supportive environment for clients, finding creative ways to promote a positive atmosphere and actively participating in celebrations that enhance the client experience.</li>
</ul>
These standards reflect our commitment to excellence, integrity, and the well-being of our clients and team members at DolFUN Dynamics.
Job Requirements:
<ul>
<li>Ability to work Weekdays, Saturday &amp; Sunday day and evening shifts as scheduled between the hours of 7:30 AM and 8:00 PM is essential.</li>
<li>Strong customer service skills with a friendly and approachable demeanor.</li>
<li>Punctual, reliable attendance with a strong work ethic.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Basic computer proficiency for reservation and payment processing.</li>
<li>Experience working with children and families is a plus but not required.</li>
</ul>
As a successful candidate, you may have (not required):
<ul>
<li>Customer Service experience.</li>
<li>Experience working in a sports, academic, and / or youth development setting.</li>
<li>CPR / Lifeguard Certifications are a plus but not required.</li>
</ul>
The Details
<ul>
<li>Primary hours for this role could be on Saturday through Thursdays 7:30am-8pm.</li>
<li>Hours/Days may fluctuate seasonally with camps and new programs opening as our new facility expands and will be coordinated in partnership with your manager.</li>
<li>Additional opportunities may become available based on staffing needs.</li>
<li>After 60 days of successful employment, DolFUN Dynamics offers group health insurance for hourly staff who work a minimum of 20 hours/week.</li>
<li>Job Type: Part-time</li>
</ul>
As if working with kids wasn't rewarding enough, DolFUN Dynamics also offers...
<ul>
<li>Full and part time benefits include health, vision, dental, tuition discounts, pro shop discounts.</li>
</ul>
Ready to Apply? Great! Click the APPLY button below and complete the application. Your complete application will be forwarded to the hiring manager! Questions? Job Types: Part-time Pay: $16.50 - $19.50 per hour Training pay: $15.95 Age 18+ preferred

<h3>Job Description</h3>
 Full time and part time positions available. RELIABILITY IS A MUST! Company Overview IF YOURE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOURE AT THE RIGHT PLACE. At SwimLabs, we believe swimming is a life skill. Therefore, we approach each one of our swim lessons with great skill, passion and individual attention. Our curriculum has been developed by a team of world-class swimmers with over 30 years of teaching experience. We have the most up-to-date swimming technique to teach students how to swim the correct way right from the beginning! In addition to teaching water safety to every swimmer, our goal is to teach confidence in the water that will translate to all parts of your swimmer's life.
We are actively recruiting professional individuals who will help us uphold the best customer experience as possible at our schools across the nation. Join our swim family that gets to enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming! We are invested in helping you be the best you can be in and out of the water!
Front Desk Job Description Reports to: Assistant General Manager/Manager on Duty Description: Serves clients and visitors by greeting, welcoming, and directing them appropriately; helps keep appointments running on-time; maintains office operations by receiving and distributing communications; maintaining supplies and equipment; maintains facility appearance and cleanliness. Essential Duties and Responsibilities (including but not limited to):
<ul>
<li>Welcomes visitors and clients by greeting them, in person or on the telephone; answering or referring inquiries.</li>
<li>Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.</li>
<li>Maintains safe and clean reception area and lobby, including restrooms, by complying with procedures, rules, and regulations.</li>
<li>Maintains client accounts by recording accurate and up-to-date information, take client payment when necessary; scheduling classes and appointments.</li>
<li>Assists clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales.</li>
<li>Maintains supplies by checking stock to determine inventory levels; anticipating requirements; verifying receipt; stocking items; delivering supplies to work stations.</li>
<li>Prepares and tracks donations to non-profit organizations.</li>
<li>Schedules, promotes and participates in special events, and keeps all client communications updated, and visibly posted in public areas of lobby.</li>
<li>Complies with employment expectations; makes appropriate adjustments when requested by management, including evaluation feedback; upholds standards of all signed contracts.</li>
<li>Contributes to team effort by accomplishing related results as needed.</li>
<li>Updates job knowledge by participating in educational opportunities.</li>
</ul>
Other Duties: Perform other duties as assigned. Position Qualifications and Requirements:
<ul>
<li>Happy and professional disposition; hospitable and caring</li>
<li>Exceptional customer service focus: deliver quality experience, can handle pressure of customer escalations</li>
<li>Strong communication skills including telephone, verbal and written communication, and listening</li>
<li>Outstanding multi-tasking abilities: able to handle and coordinate multiple schedules; keep swim instructors and customers on time; answer phone lines; etc.</li>
<li>Dependable and flexible schedule: will be required to work some evenings and weekends</li>
<li>Preferred qualifications:
<ul>
<li>CPR &amp; First Aid Certified</li>
<li>Bilingual English/Spanish</li>
<li>Experience with scheduling</li>
</ul>
</li>
</ul>
Uniforms: Front Desk staff are required to wear SwimLabsuniforms. Hours: 4-30 hours per week Compensation: Commensurate with experience and skills Benefits/Perks (may vary by location):
<ul>
<li>Great Pay</li>
<li>Flexible Schedules</li>
<li>Work/Life Balance</li>
</ul>

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