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<h3>Job Description</h3>
Description:
This role will be located in Lake Mary, FL, Schaumburg, IL, Meridian, ID or Rochester, NY.

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. 

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. 

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. 
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! 

The Director, Client Services will provide high level leadership for the service delivery of our payroll, HR and time and attendance solutions for our service center. The Director will be tasked to drive the Service delivery strategy and its execution and be accountable for performance, retention and customer satisfaction while reviewing expansion opportunities to ensure scalability and business continuity. 

The Director, Client Services will share leadership responsibilities for our client center with other directors and be accountable for 5-8 client teams (with 4-6 managers and 2-4 team leads per team) and over 150 employees in total.

Paylocity has grown revenue by more than 25% each year over the past 3 years and plans to continue this growth rate. Therefore, we are looking for a leader who can create scalability for our service delivery model, is agile, able to strategically implement process improvements and change strategies, identify expansion opportunities, and maintain client satisfaction and loyalty through a growth mode. This position will be measured by retention, profitability, and customer satisfaction.

Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>The Director is charged with achieving high quality of service across the client base supported by their service center, meeting agreed upon departmental deliverables and ensuring key operational performance metrics are met.</li>
<li>Determines service organizational structure and development needs for their client segments. Creates workforce forecasting and plans to ensure staffing for the client service function, appropriate training plan and career – path development for our evolving business needs.</li>
<li>Provide necessary leadership to enhance and improve client relationships through a high performing team of service personnel who are charged with “owning the relationships” of our clients. Manage cross functional team support and develop strong business relationships throughout the organization.</li>
<li>Work within and recommend new performance metrics, definition, and process to measure key performance indicators. Ability to set the vision and culture for continuous process and quality improvement within the service center. Reports on metrics and action plans to entire team and senior management.</li>
<li>Work with other service directors in Schaumburg and other centers to maintain consistent service model designs and processes and to drive change and improvement agendas across the service function. </li>
<li>The Director may handle service delivery escalations that require senior management intervention to remedy any service failures. </li>
<li>Ensure all internal audit and compliance requirements are met. Oversee leaders that serve as point people for internal audit and compliance requests. </li>
<li>Make recommendations and contribute to the design and implementation of new product functionality and additional service offerings. </li>
<li>Lead, coach, motivate, and develop management staff. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent. </li>
<li>Communicates to their client services teams to ensure employee understanding and engagement. Presents, along with management team, new policies, and initiatives to team. </li>
<li>Improve client loyalty as measured through NPS surveys and client retention. </li>
<li>Prepares and reports on location’s annual budget (headcount plan, productivity goals and capital expenditures). Manage expenses to the established budget/plan. </li>
<li>Ability to travel to remote service centers. </li>
</ul>
Requirements
<ul>
<li>Minimum 5 years senior leadership experience with emphasis on customer service (ideally in a payroll service bureau environment). </li>
<li>Bachelor’s degree required. </li>
<li>Proven leadership competencies running service centers, call centers, or other similar client experience operation. </li>
<li>Proven experience leading through significant growth. </li>
<li>Experience driving cross-functional process improvement initiatives. </li>
<li>Experience with process design and roll-out in a B2B environment that keeps the client experience at the forefront of the decision making and implementation process.</li>
<li>Broad and deep knowledge of Payroll/HRIS/Time and Attendance. </li>
<li>Strong judgment with the proven ability to balance growth, retention and profitability business goals against operational constraints and risk. </li>
<li>Ability to build strong and effective relationships which introduce win-win solutions across departments and with clients. </li>
<li>Ability to demonstrate leadership style, supported by clear understandable strategies with a strong focus on results. </li>
<li>Demonstrated success as a strong and influential negotiator. </li>
<li>Demonstrated ability implementing scalable business processes during periods of high growth. </li>
<li>Proven ability to drive decisions and actions among diverse groups to achieve goals. </li>
<li>Excellent verbal/written communication skills. </li>
<li>Highly complex problem-solving ability. </li>
<li>Ability to work effectively within the organization where the position does not have responsibility over functional teams but does have overall responsibility for client satisfaction and retention. </li>
</ul>
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. 

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. 

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact <a href="mailto:accessibility@paylocity.com" target="_blank">accessibility@paylocity.com</a>.

The pay range for this position is $130k-185k /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via <a href="http://www.paylocity.com/careers" target="_blank">www.paylocity.com/careers</a>.
Requirements:

Director Client Services

<h3>Job Description</h3>
Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.
Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.
Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with over 800 (and counting!) ExoPeople around the world to help turn your ideas into a reality. The robotics revolution is just the beginning at Exotec. Will you be part of it?
Responsibilities
<ul>
<li>Own the client services and maintenance activity in North America</li>
<li>Ensure the profitability of our maintenance and services activity</li>
<li>Ensure a high level of service and customer satisfaction by being the key point of contact for our clients</li>
<li>Provide performance and financial reporting to the regional Managing Director</li>
<li>Oversee contract management with Customers and with sub-contractors</li>
<li>Manage North America Maintenance teams, including Atlanta-based Maintenance Engineers and remote Maintenance Technician team based at customer site </li>
<li>Hire maintenance teams at customer sites to accompany the growth of our business in the region</li>
<li>Ensure excellent performance on customer sites and ensure quality standards</li>
<li>Assume a key role in setting up the maintenance processes in North America</li>
<li>Execute quality maintenance practices and ensure adherence to these practices</li>
</ul>
Requirements
<ul>
<li>Excellent communication and interpersonal skills with the ability to build rapport among external and internal stakeholders</li>
</ul>
<ul>
<li>An analytical mind and strong problem-solving ability</li>
<li>Bachelor’s degree in engineering, or similar field, with broad knowledge in mechanical, electrical and computer engineering</li>
<li>At least 7 years of experience in a similar field, including experience in team management</li>
<li>Experience in planning maintenance operations</li>
<li>Ability to keep track of and report on activity</li>
</ul>
Benefits
<ul>
<li>Stock option plan and company performance based bonus</li>
<li>Comprehensive medical, dental and vision coverage</li>
<li>Generous holiday pay and time off</li>
<li>Retirement savings plan (401(k))</li>
<li>Numerous training and development opportunities
</li>
</ul>
Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.

Director, Maintenance & Client Services

<h3>Job Description</h3>
ROLE: Account Director, Client Services 
SALARY: Up to $120,000 base
LOCATION: New York 
Who are we?
We are the originators of influencer marketing.
Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power &amp; platform power’ approach.
From big brand launches to shifting perceptions and from riding fast trends to driving footfall,  Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.
Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.
We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations - underpinned by measurement partners such as ThisThat, Neilsen, and Relative Insight.
Founded by OG YouTube creator Caspar Lee &amp; entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.

Description
As an Account Director, you will work within the Client Services team supporting The Group Director of Client Service. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service. 
Key Responsibilities:
<ul>
<li>
Oversee campaign execution in its entirety for specific campaigns. 
</li>
<li>
Manage a team of client service individuals who support you on campaign execution.
</li>
<li>
Take ownership accounts in post sale  to help drive consistent upsales and repeat business for the sales team. 
</li>
<li>
Support on pitches for key clients you previously serviced on other projects to pull indicative creators and provide feedback and knowledge, where applicable 
</li>
<li>
Managing &amp; working collaboratively to support new business opportunities 
</li>
<li>
Achieving and exceeding monthly KPI targets
</li>
<li>
Be an expert at budget management, forecast and track project costs and update clients on spendings.
</li>
<li>
Ability to lead on creating Post Campaign Reports &amp; presenting to the client
</li>
<li>
An exceptional performer and highly organized &amp; effective leader focused on continuously improving client service and delivery for high impact results 
</li>
</ul>

Requirements:
<ul>
<li>
5+ years working in an agency or brand within client services, influencer marketing, advertising, social, media and/or creative.   
</li>
<li>
3+ years management experience 
</li>
<li>
Experience in account management, creator management, measurement, paid media  and working within a revenue organization 
</li>
<li>
Experience in delivering PCAs
</li>
<li>
Experience with designing decks is a + 
</li>
<li>
Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms 
</li>
<li>
Experience in revenue recognition systems and processes
</li>
<li>
Experience and knowledge of CRM tools such as Hubspot and Salesforce 
</li>
<li>
You are commercially aware, organized, confident and communicate exceptionally well
</li>
</ul>
(some of our) Benefits &amp; Perks:

<ul>
<li>
401k Plan (eligible after your first 90 days of employment)
</li>
<li>
Medical, Dental &amp; Vision plans provided
</li>
<li>
Career Framework approach to leveling to ensure our compensation and progression is competitive
</li>
<li>
22 days of Paid Time Off (+ Bank Holidays which can be flexed to your needs)
</li>
<li>
Office first hybrid approach with 3 days in our NY HQ (Flatiron) 
</li>
<li>
Yearly tenure celebrations
</li>
<li>
Company wide offsites, seasonal celebrations and events
</li>
</ul>

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Diversity, Equity &amp; Inclusion is embedded into everything we do at Influencer and is a part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.

Account Director, Client Services

<h3>Job Description</h3>
Description:
Be a brand ambassador—represent Valiant’s Residential multifamily management platform locally and nationally and personify Valiant Residential's values of being inclusive, driven, collaborative, and insightful.

As the Director of Client Services, you will report to the V.P. of Client Services and be responsible for leading, assisting, and executing strategies to expand our client base and enhance overall client satisfaction. 

This role involves a combination of business development, relationship management, strategic planning, and marketing. 

To be successful in this role it demands a deep understanding of the multifamily industry, a proven track record in client hunting, and strategic prospecting to expand our client base and drive revenue growth.

 This role is based at Valiant Residential HQ in Dallas, TX. 
Requirements:
Business Development
<ul>
<li>Develop and nurture relationships with local developers, ownership groups as well as national institutional investors to support their growth efforts and relationship with Valiant Residential. </li>
<li>Identify and pursue business opportunities to expand on client portfolio through email marketing, cold calling, and networking through industry contacts.</li>
<li>Maintain a strong sales pipeline.</li>
<li>Cultivate and maintain strong, long-lasting client relationships. </li>
<li>Build and manage a pipeline of new multifamily property management prospects for the region or state.</li>
<li>Act as the primary point of contact for key clients through the sales and transition process and then maintain a strong relationship as a compliment to the operations team.</li>
<li>Collaborate with cross-functional teams to ensure seamless delivery of services to clients.</li>
</ul>
Multifamily Market Expertise
<ul>
<li>Demonstrate in-depth knowledge of multifamily underwriting, property valuations, and the property management market, including trends, challenges, and opportunities.</li>
<li>Leverage prior experience in multifamily to tailor solutions that meet the specific needs of clients in this sector.</li>
<li>Stay informed about industry developments to provide strategic insights for business growth.</li>
<li>Develop strategic plans to position the company competitively in the market.</li>
<li>Work closely with the executive team to align business development goals with overall company objectives.</li>
</ul>
Team Leadership
<ul>
<li>Working under the V.P. will bring a lot of opportunities to lead, mentor, and inspire a high-performing client services and analyst team</li>
<li>Create and improve upon processes in place with CRM, systems, and client procurement </li>
<li>Foster a collaborative and results-driven culture within the team.</li>
<li>Coordinate with internal operations leaders to support client contract negotiations.</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree in business, Marketing, or a related field</li>
<li>Proven track record of successful client acquisition within the multifamily property management industry.</li>
<li>In-depth understanding of multifamily property management trends and market dynamics.</li>
<li>Excellent communication and negotiation skills.</li>
<li>Strategic thinker with the ability to make data-driven decisions.</li>
<li>Ability to travel as needed but not more than approximately 10% of the time</li>
</ul>
Experience 
<ul>
<li>Minimum 4 years of third-party multifamily management and sales experience</li>
<li>Minimum 4 years of underwriting and property valuations</li>
<li>Proven track record of relationship-building with institutional and private owners</li>
<li>Internally motivated self-starter</li>
<li>“Passion for the pursuit” – enjoys and thrives on winning new business.</li>
<li>Ability to solve problems quickly, handle multiple tasks, and organize resources in support of complex client and internal deliverables.</li>
</ul>
Benefits
As a Valiant Residential team member, you’ll enjoy exciting benefits including:
<ul>
<li>401(k) Retirement Plan Options with Employer Match</li>
<li>Comprehensive Medical Benefits including Vision &amp; Dental (HSA Plan free for employees) </li>
<li>Generous Vacation &amp; Sick Time Policy</li>
<li>Award-Winning Culture &amp; Employee Engagement Programs</li>
</ul>
If you are a strategic thinker passionate about driving business growth and fostering client relationships, we invite you to apply for this exciting opportunity.

Director of Client Services

<h3>Job Description</h3>
Salary: 
Gupta Media was founded 20 years ago on the idea that advertising could create huge leverage in our client's business. Our early work was focused on the entertainment industry, specifically live events (Boston Calling, among others) and recorded music (Sony Music, Universal Music &amp; Disney are all clients). We have dramatically grown our work with big brands (Amazon, Fender) and sports brands (LA Galaxy, Washington Commanders). We have a global client base with a growing local roster across B2B and B2C brands across campaign, content, and branding assignments.
We are seeking a Director of Client Services &amp; Growth with a robust background and at least 10 years of experience in media, creative planning/strategy, integrated marketing, and business development within an agency setting. In this role, you will be responsible for spearheading our business development initiatives, managing our RFP response processes, and overseeing client service management.  
Key Responsibilities:
<ul>
<li>Lead the business development process to identify new opportunities and drive growth.</li>
<li>Management and mentorship of the Client Service team of managers and specialists, ensuring they are well-prepared to take over client relationships post-pitch, leading to effective campaign execution and client satisfaction.</li>
<li>Partner with Account Directors to drive the RFP response process for both new and existing clients from end to end, including assembling the pitch team, developing strategy, and leading the pitch presentation.</li>
<li>Utilize extensive knowledge in performance marketing, digital media planning and buying, and creative campaign development to craft compelling proposals and presentations.</li>
<li>Build and maintain strong relationships with current and potential clients, understanding their needs and how Gupta Media can offer superior value.</li>
<li>Collaborate with Gupta’s senior management team to align business development strategies with overall company objectives, working closely with our Director of Communications on special initiatives to drive growth.</li>
<li>Maintain a deep understanding of industry trends and the competitive landscape to inform and adapt strategies.</li>
<li>Ensure seamless integration and handover of new clients to client service teams, facilitating a smooth transition and setting the foundation for long-term partnerships.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor’s degree in Marketing, Advertising, Business Administration, or related field.</li>
<li>10+ years of experience in performance marketing, media, creative, or similar fields with demonstrated prior business development experience in an agency environment.</li>
<li>Has a proven track record of seeking out and generating business growth opportunities with potential and existing clients.</li>
<li>Experience building and maintaining meaningful and productive working relationships, — externally across a wide network of clients and partners, and internally by guiding cross-functional teams and mentoring junior staff.</li>
<li>Deep understanding of industry trends and developments and their impact on the business.</li>
<li>A strategic thinker, leader,  and problem-solver; a self-starter who works well in a high-pressure, fast-paced, always-changing environment.  </li>
<li>Excellent communication and presentation skills, capable of commanding a room and connecting 1:1 across all levels within an organization.</li>
</ul>
At Gupta Media, we work hard every day to be better at all that we do — and that includes fostering a diverse and inclusive community that encourages and respects a broad range of backgrounds, experiences, and ideas. Join us and help us find the next great idea.

Gupta Media is an office-first (with flexibility) organization.

Director of Client Services & Growth

<h3>Job Description</h3>
Director- Client Services Management
Job Description
POSITION PURPOSE: 
Visiting Angels - a private, non-medical home care company, is seeking a dynamic and fast paced leader to join our team as Client  Services Director to function out of our Jenkintown office. A seasoned Senior Process and People Manager with people centric customer service experience will be successful in this role. This is an OFFICE BASED role (NO REMOTE).
This is a leadership role and the incumbent is expected to have solid background in Operations and/or Project Management  as well  appropriate people management experience/depth to manage accomplished Client Care Managers. The candidate must have prior experience of managing teams in a high paced environment - all the while having fun as being part of the team. As a Manager of Managers, the incumbent will be responsible for maintaining relationships with clients as well as ensuring right staffing, scheduling, and supervision of caregivers. The ROLE requires a certain sense of urgency and empathy to ensure the incumbent can relate to the client's immediate requirements and company's "CLIENT FIRST" ethos. Strong communication skills are required to be successful in ensuring reliability, consistency and continuity of care for the clients. Must be able to handle tough situations and clients in a high paced environment. Ideal candidate for this role could have experience as a Senior Manager/Manager (not just a floor supervisor) in a call center setting, or a scheduling floor manager in a hospital setting.
CLASSIFICATION: Exempt                        
SUPERVISION EXERCISED:
<ul>
<li>Client Operations Team comprised of 4 Client Care Managers/Coordinators for Jenkintown office and 1 Client Service Manager  for Horsham office.</li>
<li>Wellness Team comprising of Nurses and Social Workers</li>
</ul>
PRINCIPAL ACCOUNTABILITIES:
The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.
<ul>
<li>Direct and coordinate the overall operations to ensure highest Client Satisfaction. This will include but not limited to:
<ul>
<li>Soliciting client feedbacks proactively and ensuring highest customer service by Managing Client Care Management  and Wellness team; </li>
<li>Solicit Caregiver feedbacks and ensuring highest CG satisfaction possible and thus higher CG retention; </li>
<li>Be able to "roll up sleeves" to staff cases, if needed</li>
<li>Be able to create processes to avoid fire drills.</li>
</ul>
</li>
</ul>
<ul>
<li>Develop an “Well Oiled machine” for Client Care Scheduling to test Customer service standard</li>
<li>Be responsible for production and review of performance benchmarks and associated accountabilities</li>
<li>Collaborate with Marketing and Inside Sales at Senior Level </li>
<li>Cover once every two to 3 weeks as “Management On Call” to manage any escalated issues from On Call CCM’s</li>
<li>Ensure regulatory standards and compliance.</li>
<li>Work toward high-quality decisions and overall organizational goals. </li>
<li>Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.</li>
<li>Perform duties as deemed appropriate by the CEO.</li>
</ul>
SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:
<ul>
<li>Bachelor’s degree </li>
<li>Ten years of experience in positions of increasing responsibility, preferably in high paced customer service areas such as Client Servicing call centers, Hospitals or Private Duty Home Care; work in logistics and/or operations will be considered as well. Senior Project Managers with Customer service experience will be apt for this role as well.</li>
</ul>
<ul>
<li>Must Have "Can Do" attitude and willingness to go extra mile to help clients, caregivers and the Company</li>
<li>MUST have People, Process and Organization management experiences</li>
<li>Must be sociable and amicable in approach</li>
<li>Demonstrate proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook) applications, scheduling systems and other health care industry related software.  </li>
<li>Excellent conceptual thinking skills with the ability to analyze complex issues sensitive in nature.  Excel in conflict resolution and implement the solutions.</li>
<li>Ability to listen and communicate clearly, fluently, diplomatically orally and in writing.</li>
<li>Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.</li>
<li>Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.</li>
<li>Ability to generate goodwill for the Agency with clients, their family members and other referral sources. Demonstrate a strong commitment to client service excellence.</li>
<li>Possess and maintain good physical and mental health, including current TB testing.</li>
<li>Must be flexible to respond to “evolving client situations” in a 24X7 framework</li>
<li>Ability to lawfully work in the U.S.</li>
</ul>
ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.
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Dynamic Client Services Director

<h3>Job Description</h3>
Description:
As a Managing Director of Client Services, you will be the lead technical resource and main contact for clients and sales teams. Your team will include members (reviewers and project coordinators) whose experience ranges from entry-level to 10+ years of experience. You will oversee the management of both in-house, full and part-time personnel, as well as per-project contracted individuals. Your team prepares Property Condition Assessments (PCAs), Phase I Environmental Site Assessments (ESAs), and Seismic Risk Assessments (SRAs), for a variety of clients including, lenders, real estate investment trusts (REITs), equity investors, and direct buyers/sellers. 
The Managing Director of Client Services oversees the entire project cycle, from engagement to deliverable, and ensures that compliance with applicable standards, technical quality of reports, and client scope of work are met or exceeded. This position requires effective communication skills, both written and verbal. The success of this position is dependent on the ability of the Managing Director to articulate highly technical concepts and recommendations to a largely non-technical audience. 
 Roles and Responsibilities: 
<ul>
<li>Provide bids for services to clients and sales teams as needed. Ensure engagement letters are properly prepared and projects are properly entered into the BBG project tracking system; </li>
<li>Effectively communicate project expectations (i.e. Client-specific SOW, templates) to team members (Project Managers and contract assessors) in a timely and clear fashion throughout the course of the project. Delegate tasks and responsibilities to appropriate team members as needed. Oversee all site visit setups and client/site contact communications; </li>
<li>Provide reasonable recommendations and solutions to clients, while understanding the deliverable’s potential impact on the transaction process;</li>
<li>Identify and resolve issues with team members and clients; </li>
<li>Deliver appropriate progress reports (verbally or e-mail), recommendations to the client and sales teams;</li>
<li>Perform a final “last look”, to ensure quality and client readiness of all portions of reports, including text and appendices;</li>
<li>Manage client follow-up, questions, and concerns;</li>
<li>Provide feedback on reports to Sr. Project Managers, Project Managers, and contract assessors as needed. </li>
</ul>
Requirements:
<ul>
<li>Bachelor’s degree in Architecture, Engineering, Construction Management, Environmental Science, Biological Science, or related field. </li>
<li>10+ years of commercial real estate due diligence experience, preferably in varying roles including field assessor and reviewer; </li>
<li>General understanding of building systems including site work, structural systems, building envelope, and MEP; </li>
<li>General understanding of industry-standard environmental concerns, including dry cleaners, vapor concerns, and sites with known or potential releases; </li>
<li>Excellent time management and organizational skills to?simultaneously manage deliverables for several ongoing assignments; </li>
<li>Ability to multitask priorities in a fast-paced environment; </li>
<li>Ability to manage individual team members and contractors; </li>
<li>Ability to manage the completion of projects on time and within budget.</li>
</ul>
Preferred Skills
<ul>
<li>Passion for being detail-oriented and highly organized.</li>
<li>Proficiency in Word, Excel, and Outlook, and online platforms including Quire and Quickbase.</li>
<li>Excellent verbal and written communication.</li>
</ul>

BBG is the leading, independent valuation and environmental and property condition assessment services firm in the United States. BBG has more than 45+offices across the US and provides commercial valuation and assessment services with a deep understanding of real-estate finance, from acquisition to disposition. BBG provides equal employment opportunities. Discrimination of any type will not be tolerated. BBG is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.

Managing Director- Client Services

<h3>Job Description</h3>
Description:
This role will be located in Lake Mary, FL, Schaumburg, IL, or Rochester, NY. Lake Mary, FL preferred.

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. 

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. 

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. 

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! 

The Senior Director, Client Services provides leadership, vision, strategies, processes, and solutions to support the Service Delivery strategy. Responsible for leading the client services teams, along with the client loyalty, support, and escalation functions across Client Services. The Sr Director ensures that client perspectives are understood and addressed by business leaders, resulting in improved delivery of products and services. 

The Senior Director will be responsible for driving the Service delivery strategy and its execution and be accountable for performance, retention and customer satisfaction while reviewing expansion opportunities to ensure scalability and business continuity. 

What you’ll do 
<ul>
<li>Lead multiple Service teams to meet or exceed key metrics including client loyalty/satisfaction, client retention, employee retention/engagement.</li>
<li>Partner with and support members of the Sales organization in achieving their sales goals. </li>
<li>Implement and drive adherence to the process improvement initiatives across operations in support of the organization’s ability to deliver high-quality service. </li>
<li>Responsible for the ongoing communication and engagement of the client services teams to ensure employee understanding and engagement. </li>
<li>Works to discuss and resolve employee work issues and concerns and provides continual feedback regarding the staff’s individual performances. </li>
<li>Promotes process improvement principles, values, philosophies, and tools throughout the organization. </li>
<li>Establishes timely/consistent communication of status and critical issues of all projects/programs that are managed under the group’s direction. </li>
<li>Utilizes management tools to monitor and manage key performance indicators. </li>
<li>Collaborates to prepare/manage operational budgets and variances, conduct return on investment analysis on operational initiatives and track/report on variances. </li>
<li>Effectively communicates and encourages peer-to-peer networking across the organization. </li>
<li>Partners with executive management team regarding strategic issues such best-in-class service provider roadmap and process re-engineering. </li>
<li>Assist in the build and documentation of key operational policies and procedures. </li>
<li>Other duties as assigned. </li>
</ul>
What you bring 
<ul>
<li>Minimum 10 years of senior leadership experience with emphasis on customer service (ideally in an HCM environment) </li>
<li>Bachelor’s degree Required</li>
<li>Proven leadership competencies leading multi-site service locations. </li>
<li>Experience driving cross-functional process improvement initiatives. </li>
<li>Ability to take full ownership of assignments and be self-motivated. </li>
<li>Exceptional leadership and staff development/mentoring capabilities. </li>
<li>Demonstrated ability implementing scalable business processes during periods of high growth. </li>
<li>Ability to work effectively and influence within the organization and influence across the entire organization. </li>
<li>Ability to demonstrate leadership style, supported by clear understandable strategies with strong focus on results. </li>
<li>Excellent interpersonal skills. </li>
<li>Strong written and verbal communication skills. </li>
<li>Ability to work under pressure of time constraints. </li>
<li>Demonstrates strong change agility. </li>
<li>Attention to detail and thoroughness. </li>
<li>Process and process improvement oriented. </li>
</ul>
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. 

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. 

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact <a href="mailto:accessibility@paylocity.com" target="_blank">accessibility@paylocity.com</a>.

The pay range for this position is $185,000 - $220,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via <a href="http://www.paylocity.com/careers" target="_blank">www.paylocity.com/careers</a>.
Requirements:

Senior Director Client Services - Majors

<h3>Job Description</h3>
Point C is hiring a Director of Client Services/Market Leader to join their team on a full-time basis in Omaha, NE. This position is a Hybrid opportunity. ​​​​​​ TITLE: Director of Client Services, Market Leader – Great Plains
Working collaboratively with the Point C CEO and VP of Client Services, the Market Leader is directly responsible and accountable for regional customer retention and top line revenue growth. This includes leading all client management, sales in collaboration with Point C sales executives, leading strategic initiatives to enhance the delivery of the Point C model, serving as the key liaison between customer, TPA and Point C and driving performance for the overall block of business. The Market Leader will provide robust account consultation and supporting direction consistent with Point C and client strategic, operational, and financial goals. This role is also responsible for sales driven by the TPA in partnership with Point C. This role is expected to participate in broker events, capabilities, and finalist presentations to grow the block of business. Works closely with Operations and other internal stakeholders to drive consistent practices and procedures to deliver client solutions, problem solving and effective account management.
Department: Client Services Reports to: VP of Client Services with a dotted line to the Point C CEO FLSA Exemption: Exempt Position Location: Hybrid – Omaha, NE
Primary Responsibilities:
<ul>
<li>Responsible and accountable for the overall success of the TPA block of business.</li>
<li>Responsible for day-to-day support including establishing and maintaining positive, professional relationships and interactions at multiple levels of the key partner organization and collaborating with designated Operations resources.</li>
</ul>
<ul>
<li>Developing and maintaining deep proficiency and expertise of existing and new product/service offerings.</li>
<li>Problem solving and timely issue resolution.</li>
<li>Delivery of regularly scheduled (monthly/quarterly) results, initiative updates, and action plans.</li>
</ul>
<ul>
<li>Serving as the primary liaison between customers, TPA and Point C.</li>
<li>Providing leadership, support, and consultation in the development, implementation, and successful execution of Point C products and services, contract expectations, revenue growth, and project plans.</li>
<li>Developing strategies that improve sales, retention, client satisfaction, expense management and profitable growth of the TPA book of business.</li>
</ul>
<ul>
<li>Responsible for sales results in partnership with Point C sales employees. Participates in sales strategies, broker meetings, capabilities presentations and attends finalist presentations as needed.</li>
</ul>
<ul>
<li>Responsible for all strategic initiatives associated with the TPA block of business. Often serves as the business cheerleader and is responsible for driving the desired outcomes of the initiatives. </li>
<li>Works closely with Point C resources to ensure initiatives are delivered that align with customer and TPA objectives. </li>
</ul>
<ul>
<li>Other duties as needed/assigned.</li>
</ul>
This position has limited direct reports. Local Operational leadership reports to Point C functional operations leads. Local Operational leadership takes direction from the TPA President on all customer centric matters and will prioritize accordingly.
Qualifications:
<ul>
<li>7-10 years of self-funded or insurance industry experience</li>
<li>5+ years Client Management or related experience</li>
<li>Bachelor’s degree</li>
<li>Project Management: prioritizes process, establishes and meet deadlines, leads diverse group of individuals to meet time critical deadlines and complete tasks</li>
<li>Communication Skills: demonstrates effectiveness in both written and verbal communication skills, and effectively persuade, shares information in concise manner.</li>
<li>Interpersonal Skills: relates well to all kinds of people, inside and outside of the organization; builds appropriate rapport; uses diplomacy and tact; can diffuse high tension situation comfortably</li>
<li>High degree of accuracy, timeliness, and attention to detail</li>
<li>Decisive, resourceful, reliable, and creative working style</li>
<li>PC literacy/Microsoft office</li>
</ul>
Point C is a partnership of third-party administrators (TPAs) focused on providing services to businesses that self-fund their medical benefits. Point C actively acquires independent and 'like-minded' TPAs within the continental US encouraging each partner to retain their unique local identities while creating value at the platform level through centralizing back-office functions, improving technology, and optimizing vendor relationships. The Point C Corporate team supports each partner while leading strategic investments in resources and systems, facilitating sharing of best practices, and implementing value creation initiatives across the entities.

<h3>Job Description</h3>
Be PROUD of what you do: 
You'll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 114-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we're growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.
Core Responsibilities
<ul>
<li>Lead, Management and Accountability</li>
<li>Budget Oversight</li>
<li>Program Design &amp; Implementation</li>
<li>Quality Assurance</li>
<li>Funder &amp; Community Relations</li>
</ul>
What will you be doing in your role?
<ul>
<li>You lead, manage, and are accountable for the functions performed by your team to support the overall mission of the agency.</li>
<li>You lead with an understanding of the agency’s Big Picture and your department’s role in that vision.</li>
<li>You develop, monitor, and evaluate all department work plans, outputs, and outcomes to ensure goals are met.</li>
<li>You monitor and evaluate team performance to ensure compliance with all expectations and standards of practice.</li>
<li>You provide training, supervision, mentoring, and coaching to develop department staff and leadership.</li>
<li>You monitor department expenditures to ensure accountability and operation within established budget.</li>
<li>You lead team’s identification and development of resources (volunteer, donor, financial) necessary to ensure successful department performance, including the preparation of proposals.</li>
<li>You represent agency leadership with community partners and civic leaders.</li>
<li>You cultivate positive relationships with relevant funding and monitoring entities, faith-based organizations, social service providers, and other community partners.</li>
<li>You complete or audit all necessary documentation to ensure compliance with funder requirements, licensing requirements and agency quality assurance standards.</li>
<li>You develop and implement program policies and procedures to ensure effective and efficient delivery of services.</li>
<li>You ensure effective communication with department, peers and agency leadership.</li>
<li>You assure services are delivered in accordance with agency culture, mission, vision and values.</li>
</ul>
Are you the next Director of Client Services?
<ul>
<li>
Master’s Degree in social work or related field preferred or a combination of education and work-related experience.
</li>
<li>
3 to 5 years’ experience managing a diverse social service team.
</li>
</ul>
Here's the Good Stuff...
<ul>
<li>Full-Time, salaried position. Pay is determined by relevant experience, work history, education and internal equities. </li>
<li>Medical/Dental/Life insurance</li>
<li>16 paid Holidays (including being closed Christmas Eve through New Year’s Day)</li>
<li>In addition, we also offer Vacation and Sick time.</li>
<li>403(b) with employer match- up to 6%</li>
<li>Paid parental/critical illness leave</li>
<li>Employee Assistance Program </li>
<li>Mentorship Program</li>
<li>Wellness Program</li>
<li>Financial Coaching </li>
</ul>
I'm in...next steps. We want to know more about you! Send us your resume and cover letter through the "Join our Team" tab on our website: <a href="http://www.catholiccharitiesfortworth.org" target="_blank">www.catholiccharitiesfortworth.org</a>. Select the job posting and click the "Apply now" button at the top right of the posting. Be sure to complete all fields so we know who to contact!

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