field_job_occupational_field_parents_all

job_organization_name

field_job_employment_type

<h3>Job Description</h3>
Satellite Shelters, Inc., a leader in the mobile office and storage solution industry, is looking for an enthusiastic, dedicated, customer-focused and FUN individual to join our team in our team! Satellite Shelters is a company that believes in treating our customers and employees with honesty and integrity. If you are someone who does the right thing, even when no one is looking, then we want to talk to you!
Position Summary: In your role as a Help Desk Technician, your primary focus is on Customer Service. This position will be the first point of contact for most end user interactions, usually via phone or email.  You will assist the MIS team with basic troubleshooting and support of the IT infrastructure and end user equipment.  You demonstrate effective Communication Skills when assisting users with technical issues, ensuring prompt and clear resolution.  Problem Solving Abilities are crucial in diagnosing and resolving user problems, and Team Collaboration is evident when working with colleagues to address complex issues efficiently. This is the equivalent of a “level one” support technician.
Essential Functions: Technical Support and Assistance:
<ul>
<li>Provides technical support identifying, investigating, and resolving users’ problems.</li>
<li>Creates training material for basic system use and provides on-demand training for staff as needed.</li>
<li>Collaborates with the MIS team to identify system requirements as they pertain to our standard operating procedures and suggests potential systems or process modifications to meet the specifications.</li>
<li>Maintains knowledge of trends, technological innovations, developments, and best practices. </li>
<li>Create support tickets and maintain communications with end users.</li>
</ul>
System Performance, Upkeep, and Development:
<ul>
<li>Monitors systems, conducts testing, and gathers data to escalate issues to MIS staff.</li>
<li>Coordinates with 3rd party support partner to resolve system errors when unable to resolve them internally.</li>
<li>Maintains system documentation (records of system outages, upgrades, internal customizations, and revisions).</li>
<li>Uses general troubleshooting procedures to resolve problems.</li>
<li>Collaborates with other staff to research.</li>
<li>Performs other related duties as assigned.</li>
<li>We are looking for someone that would be open to working a night shift remotely to help us provide coverage for Satellite Industries in Europe.  Exact times to be established</li>
</ul>
 Required Skills:
<ul>
<li>Proficient with or able to quickly learn systems and software used by the organization. </li>
<li>Proficient with Microsoft Office 365 based applications</li>
<li>Ability to explain technical issues to technical and nontechnical staff and customers.</li>
<li>Excellent written, interpersonal, and verbal communication skills with the proven ability to collaborate with a team.</li>
<li>Excellent problem-solving, analytical, time management skills, attention to detail, and organizational skills.</li>
<li>Demonstrated Conduct that is in Alignment with Satellite’s Circle of Culture</li>
</ul>
Supervisory Responsibilities: No formal supervisory role.
Education and Experience Requirements:
<ul>
<li>Associate of Applied Science degree in computer science or relevant/related field experience required.</li>
<li>At least two years of experience in customer service-related position (retail/phone support/other)</li>
</ul>
Physical/Mental Demands: Position requires a high degree of concentration to manage frequent interruptions while meeting strict deadlines. This position requires the ability to perform duties using both typical office equipment such as computers, cell phones, and printers as well as the ability to communicate and perform tasks in an office environment. Prolonged periods sitting at a desk and working on a computer.
Lifting up to 40 pounds, ladder use, basic tools (screwdrivers/drill) and any other associated skills to assist in the set up and deployment of computer workstations, phones, printers, and other related hardware components. 
We are looking for someone that would be open to working a night shift remotely to help us provide coverage for Satellite Industries in Europe.  Exact times to be established. 
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  
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Help Desk Technician

<h3>Job Description</h3>
Trillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. 
<ul>
<li>- 2-6 years of experience providing help desk support </li>
<li>- Associate or bachelor's degree preferred </li>
<li>- Experience with ServiceNow preferred </li>
</ul>
<ul>
<li>Provide Tier 1 and Tier 2 support </li>
<li>- All incidents escalated to Tier II must contain details of troubleshooting efforts performed by Tier 1</li>
<li>- Create, institute, and follow a comprehensive onboarding and offboarding SOP and checklist to ensure new hires receive sufficient training and guidance on accessing systems and removing access and decommissioning accounts as staff offboard.</li>
<li>- Ensure staff have appropriate group access and department name and supervisor are listed in Active Directory</li>
<li>- All incidents should be resolved within the time specified in the SLA</li>
<li>- Perform AD user and group reviews</li>
<li>- Perform role review in Azure</li>
<li>- Maintain and update all Standard Operation Procedures and How-To-Guides for routine operational Service Desk tasks</li>
<li>- Serve as the front- line first-level support team, solving the most common incidents and requests. They are the first- level customer-facing support for Windows,MACs and mobile devices Including Refresh and Deployment strategy</li>
<li>- Full operational support of client's ITSM ticketing system</li>
<li>- Triage all incidents and requests and assign or escalate all service tickets accordingly to other teams/Tier.</li>
<li>- Resolve all common incidents and requests using a combination of prior technical knowledge among team members via mentoring and cross-training.</li>
<li>- Maintain, update and manage a Self-Service Portal capability, providing how-to-guides, shared knowledge base to help troubleshoot issues and share information to be used by others, including by end users</li>
<li>- Provide desk-side visits by Tier I staff to end users if remote assistance is not effectively possible</li>
<li>- Perform Total Contact Ownership (TCO) of all incidents and requests within or outside the Service Desk queues.</li>
<li>- Maintain excellent collaboration and working relationships with all tier teams and end users/customers.</li>
<li>- Provide support during new staff onboarding sessions to ensure IT components issued are fully operational, user accounts/passwords are established for laptops and mobile devices, and present IT overview information important for new staff</li>
<li>- Provide support during staff offboarding to ensure all IT components, accounts, and other close-out activities are completed successfully, and on time, no later than the day/time of offboarding</li>
<li>- Create, manage, disable, and remove user accounts according to client's user Account Lifecycle Policy</li>
<li>- Create, manage, disable, and remove distribution and security group membership</li>
<li>- Provide Tier 1 Service Desk support on the following systems/technologies (but not limited to): · Windows 10/11, Office 365 Apps, Zscaler, MS Teams, office 365, Desktop peripherals (monitors, docking stations, mice, printers, and other devices), custom applications, mobile equipment, printers, video conferencing equipment </li>
<li>- Coordinate with department IT Liaisons to communicate IT concern</li>
<li>- Coordinate with Audio-video (AV) support vendor to troubleshoot and resolve all AV equipment failures.</li>
<li>- Provide complete support, monitoring, and execution of IT asset management, including both hardware and software.</li>
<li>Conference Rooms and AV - Provide complete support, monitoring, and maintenance of conference rooms and AV infrastructure.</li>
<li>- Provide conference room audio/visual (A/V) web conference, Webex, Teams, and Zoom support, host presentations i.e., weekly Town Hall sessions and quarterly audit and board committee meetings, ensuring all conference room equipment is functioning and operational daily.</li>
<li>- Coordinate with AV support vendor to troubleshoot and resolve all AV equipment failure</li>
</ul>
Trillion is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local law.

Help Desk Analyst

<h3>Job Description</h3>
POSTING DATE: May 7, 2024
 
JOB VACANCY
Help Desk Specialist
 
SUMMARY: 
The Help Desk Specialist works closely with other members of the Technology Department to support and implement technology for students and staff throughout Marquette-Alger RESA. In addition, a primary focus for the Help Desk Specialist is on asset management relating to staff devices, computer troubleshooting and repair, conference room audio-visual support, and other technology-related hardware.
 
MINIMUM QUALIFICATIONS: 
<ul>
<li>Associate’s degree in Computer Science, Information Technology or a related field, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired</li>
<li>Advanced computer skills </li>
<li>Thorough knowledge of computer hardware and software installation in a network environment</li>
<li>Experience with technical repair including troubleshooting problems, upgrading or replacing hardware and software, diagnosing and resolving technical problems, and developing systems for technical repair/maintenance</li>
<li>Proven ability to work independently and maintain positive relationships with staff, administrators, vendors, and the community</li>
<li>Proven ability to function in a team environment and work with diverse groups to further the RESA’s vision of technology</li>
<li>Demonstrated ability to learn and support new and quickly-changing technologies. </li>
<li>Self-motivated and self-directed with strong organizational skills</li>
<li>Excellent interpersonal and communication skills with a good command of the English language in order to provide effective phone, desk-side, and email support and communication  </li>
</ul>
 
PREFERRED QUALIFICATIONS:
<ul>
<li>Familiarity with a wide range of standard office automation products</li>
<li>Experience with utilizing MDM (Mobile Device Management) solutions with various devices</li>
<li>Experience creating user guides and training materials.</li>
<li>Experience/knowledge of working in an educational environment</li>
</ul>
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:  
<ul>
<li>Provide help desk support for Agency staff/students in person, remotely, and/or over the phone</li>
<li>Provide computer related hardware and software troubleshooting and repair throughout the Marquette-Alger RESA</li>
<li>Perform routine maintenance on computers or related hardware as needed to resolve support issues or as scheduled maintenance</li>
<li>Provide support and troubleshooting for video and audio conference rooms, as well as at offsite events as requested by administration</li>
<li>Ensure documentation is up-to-date for work completed on technology tickets and in classrooms</li>
<li>Deploy, install, maintain, repair and troubleshoot technology devices, operating systems, and applications in support of Agency staff and classrooms</li>
<li>Coordinate and organize student classroom devices including distributing new student devices, collecting devices for exiting students, tracking device repairs and notifying parents of damages, and reassigning, repairing, cleaning and moving student devices during summer break</li>
<li>Install, configure and maintain a variety of computer and instructional technology including, but not limited to: Computers, Mobile Devices, Printers, Projectors, interactive panels, and audio-visual equipment</li>
<li>Responsible for Mobile Device Management (MDM) including, but not limited to, Mosyle, Filewave, and Apple School Manager</li>
<li>Coordinate and organize staff devices including distribution to new staff, setting up staff computer workstations, and collecting devices from departing staff</li>
<li>Manage and maintain device and software asset inventory</li>
<li>Coordinate recycling of old technology</li>
<li>Provide support for digital curriculum and assessment programs</li>
<li>Provide support for user account management</li>
<li>Assist in training staff on software use, troubleshooting, and maintaining/operating computers, peripherals, phones and voicemail</li>
<li>Assist with the maintenance and update of the content management system</li>
<li>Test and recommend new hardware and software applications</li>
<li>Perform system and device integration and troubleshooting for door access, surveillance, telephony, network pulls, and patch mapping </li>
<li>Demonstrate excellent customer service skills</li>
<li>Create and maintain all end user documentation for desktop support</li>
<li>Perform other duties as assigned.</li>
</ul>
 
OTHER KNOWLEDGE, SKILLS, AND ABILITIES:
<ul>
<li>Proficiency in computer/software use including Google Workspace Suite, M365 Suite, Zoom</li>
<li>Demonstrated experience exercising confidentiality and sound judgment in dealing with local districts, staff, students, vendors, and operations</li>
<li>Ability to deal with issues in a fair manner, treat diverse populations and personalities with dignity and respect, and act in a highly ethical manner</li>
<li>Knowledge of networking systems including WIFI, access control, security cameras, AV/EDR/MDR and VOIP.</li>
<li>Ability to work in a fast-paced environment yet maintain flexibility in thinking and actions</li>
</ul>
 
SPECIAL CONDITIONS: 
<ul>
<li>Must keep the affairs of Marquette-Alger RESA and LEAs confidential at all times</li>
<li>Must uphold confidentiality of privileged and sensitive student/staff information</li>
<li>Must demonstrate excellent verbal/written communication skills</li>
<li>Must effectively orchestrate multiple activities/projects simultaneously to accomplish goals and use resources effectively  </li>
<li>Must demonstrate a high degree of organization and efficient time management</li>
<li>Ability to learn new technical skills quickly and independently</li>
<li>Professional appearance; professional and positive attitude, and maintain organized workspace area</li>
<li>May require occasional regional job travel using personal vehicle</li>
<li>Ability to lift 30 pounds</li>
</ul>
TERMS OF EMPLOYMENT: Full time; 12-month position; non-union; Must have regular and reliable job attendance, performance, and the physical ability to do the job
 
REPORTS TO: Technology Director
 
COMPENSATION: Based on qualifications/experience; compensation includes a full benefits package
 
APPLICATION DEADLINE: 12 p.m. on Friday, May 17, 2024
 
Apply online at <a href="https://www.maresa.org/employment/" target="_blank">https://www.maresa.org/employment/</a>
Please direct any questions to <a href="mailto:tforgette@maresa.org" target="_blank">tforgette@maresa.org</a>
 
Marquette-Alger Regional Educational Service Agency does not discriminate on the basis of race, color, national origin, sex, (including sexual orientation and gender identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category, (collectively, "Protected Classes") in its programs and activities, including employment opportunities. The Agency's Compliance Officer shall handle inquiries regarding the Board's nondiscrimination policies and address any complaint of discrimination.
 
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Help Desk Specialist

<h3>Job Description</h3>
Job Summary:
DT Professional Services is seeking a Help Desk Technician in a hybrid capacity in Dugway, UT. The ideal candidate will be supporting the U.S. Army—Dugway Proving Ground Data Management Division (DMD) IT Support Contract.
Responsibilities:
<ul>
<li>Log all requests for assistance, upon notification, and track solutions in the Help Desk Ticketing system</li>
<li>Perform Tier II/III (direct user support) for WDTC DREN/SDREN core services for Test Mission Support System (TMSS) network supporting DoD customers</li>
<li>Troubleshoot various IT-related issues (i.e., computer, network, printer, etc.)</li>
<li>Perform service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes</li>
<li>Support technologies, to include operating systems, servers and software applications issues, resolve and implement solutions</li>
<li>Patch and comply with Defense Information Systems Agency (DISA) standards</li>
<li>Perform imaging on new and transferred computers, in accordance with DISA Secure Host Baseline (SHB) policies</li>
<li>Perform system builds on computers using the system image library, as required IAW DMD prioritization based on the test center’s requirements for testing</li>
<li>Provide user account support to include: creating, updating, disabling/deleting, and resetting accounts in Active Directory (AD)</li>
<li>Perform data recovery from backups and from damaged data storage devices</li>
<li>Install and configure printer drivers on workstations and laptops</li>
</ul>
Basic Qualifications:
<ul>
<li>Ability to obtain and maintain a DoD Secret Clearance</li>
<li>1 year of experience in a Help Desk/IT environment or 4-year college degree, in lieu of professional experience</li>
<li>High School Diploma</li>
<li>Knowledge in the following areas: MS Windows 10, Computer troubleshooting &amp; repair</li>
<li>Current certification in one of the following: Security+ CE (preferable), SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, CAP</li>
<li>Current certificate of training in one of the following: A+ (preferable), MCSA, MCSE, RHCSA, Linux+</li>
</ul>
Preferred Qualifications:
<ul>
<li>Associates Degree in any IT field</li>
<li>Experience working on a military installation/contract</li>
</ul>
The compensation range for this position: $35,000 - $50,000 annually.
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<h3>Job Description</h3>
Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.
Who We’re Looking For: Codeworks is seeking a dedicated and experienced Help Desk II - End User Support Technician to join our team in Appleton, WI, onsite . We are looking for individuals who are passionate about providing technical support and who thrive in a fast-paced environment.
Responsibilities: - Provide technical support for software/hardware/network requests and issues related to County-provided systems. - Resolve issues/requests efficiently and in a timely manner; escalate issues when appropriate. - Monitor, prioritize, and respond to requests from multiple sources including phone, voicemail, email, and walk-ups. - Prepare/update training materials and documentation of systems for Departments and users; train users on proper usage. - Consult hardware/software manufacturers as needed to resolve issues. - Process Security Access and Project Requests. - Assist with backup, user security, setup, configuration, testing, and deployment of hardware/software. - Maintain records/licenses/registration/warranty of hardware and software. - Recommend new products and procedures; research education materials, new software releases, and technology. - Ensure County users follow established IT standards. - Administer, maintain, and monitor the internal IT work order system. - Coordinate equipment moves between Maintenance, End Users, and IT staff. - Participate in On Call Rotation. - Perform other duties as assigned.
Qualifications: - Associate degree in an IT-related field with three years Help Desk or networking experience. - Or any combination of education and experience that provides equivalent knowledge, skills, and abilities. - Strong ability to take ownership of assigned tasks and responsibilities. - Excellent organizational and time management skills. - High level of knowledge of all County systems and their related interfaces. - Ability to work with, troubleshoot, and set up a variety of hardware devices. - Knowledge of modern operating systems (Windows 7, 8, 10, etc) and Microsoft Office platform. - Knowledge of Active Directory, Domains, Group Policies, Antivirus/Malware remediation hardware/software, Citrix products, and basic networking concepts. - Ability to troubleshoot in unfamiliar environments; adapt and learn new technical concepts. - Excellent communication and customer-facing skills with a high degree of professionalism. - Initiative, ability to work independently and within a team, and use independent judgment. - Ability to react quickly to a fast-paced, rapidly changing environment. - Experience and discretion in handling confidential information. - Ability to coordinate multiple tasks at once.
About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive. #LI-KW1

Help Desk II

<h3>Job Description</h3>
Job Summary
Serve as IT Department frontline support for all systems by responding to Help Desk requests and
providing timely solutions to our employees. Possess familiarity with the bank’s environment and
demonstrate the ability to troubleshoot and resolve requests concerning hardware and software
utilizing remote management tools with minimal supervision. In this position, you may help employees
in person or over the phone. If you cannot fix the problem remotely, you may have to travel to the
employee’s branch location. Our ideal applicant has an associate degree in computer science and
advanced computer proficiency.
Duties and Responsibilities
Answer phone calls and emails from employees.
Help employees fix their problems remotely.
Fix more complicated issues in person.
Record each IT support ticket in the ticketing system.
Maintain documentation as required.
Maintain high customer satisfaction ratings.
Serve as technical representative on IT projects or specific IT areas. For example: PC requisitions,
equipment inventory, new product rollout, equipment repair process.
Perform additional duties as assigned by Manager.
Requirements and Qualifications Required:
Associate’s degree or equivalent work experience installing, supporting, and troubleshooting hardware peripherals and providing desktop software support.
Excellent communication and interpersonal skills.
Entry level position requires interest and ability to work in IT industry.
Strong analytical skills, self-motivation, and customer focus necessary.
Preferred:
TCP/IP &amp; DNS experience.
Experience troubleshooting resolving help desk requests.
Experience troubleshooting network connectivity and cabling issues.
Experience installing, configuring, and maintaining client hardware and software.

EOE, including disability/vets

Help Desk Representative

<h3>Job Description</h3>
Job Title: IT Help Desk
Location: Tampa, FL 33634
Duration: Contract
Must Have List:
 Bilingual (Fluent in English and Spanish)
 Minimum of 2 years IT Help Desk experience.
 ServiceNow.

IT Help Desk Associate in Tampa, FL

<h3>Job Description</h3>
Hartwig Staffing is partnered with a well-known company in Oklahoma City that is looking to add a Help Desk III Specialist to their team. Compensation on this role is up to $60k. 
Skills you need/What you'll do:
<ul>
<li>Associate degree, bachelor's degree preferred</li>
<li>Two years of Help Desk experience preferred</li>
<li>Minimum of CompTia A+ Certification OR ability to obtain A+ or Net+ certification within six months of hire</li>
<li>Proficient in: Active Directory, Office 365, Windows Desktop OS, Windows Server OS Network and Wireless connectivity, and Network Security</li>
<li>Experience with and usage of various applications, including PowerShell, SSL Certificate, Security (both virtual and physical server environments), Backup solutions, data restoration, Phone system implementation, and management</li>
<li>Experience with anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions</li>
<li>Provide end-user technical support on all hardware and software applications; troubleshoot networks, systems, and applications to identify and resolve issues</li>
<li>Manage, administer, and maintain corporate IT systems</li>
</ul>
Why you want this job:
<ul>
<li>Well-known company with a stellar reputation.</li>
<li>Great pay and benefits.</li>
<li>Company really values their employees opinions.</li>
</ul>

Help Desk III

<h3>Job Description</h3>
Help Desk Technician
Real-world impact. Life-changing outcomes.
CommQuest Services, Inc. is currently seeking a full-time, On-Site, Help Desk Technician I for our facilities in the Stark and Carroll County areas. The Help Desk Technician I will be responsible for overall support and assistance to the IT Team, assisting with end user support, helpdesk tickets, and troubleshooting hardware and software issues for users. 
In this role, you will:
<ul>
<li>Grow professionally</li>
<li>Build valuable relationships</li>
<li>Work on a team providing exceptional care</li>
<li>Make a real difference</li>
</ul>
What is CommQuest?
CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance.
Are you interested in CommQuest, but don't see a job you are interested in right now? Send us your story, resume and qualifications to <a href="mailto:HR@commquest.org" target="_blank">HR@commquest.org</a>.
What you gain:
<ul>
<li>Great experience in the behavioral health and substance abuse field providing technology education, protection, and security companywide</li>
<li>Visibility into how our community supports those in need</li>
<li>Opportunities to share your expertise</li>
<li>Peace of mind knowing you are benefiting the clients we serve and the community at large by safeguarding networks and data</li>
</ul>
What you'll do:
<ul>
<li>Support a Windows Server environment including, Active Directory user/computer management, and Group Policy administration.</li>
<li>Setup/replace user workstations and NEC phones.</li>
<li>Monitor Bitdefender Antivirus for risks and maintain updated agents/policies.</li>
<li>Provide end user support and work on help desk tickets. Prioritize tickets and identify emergency issues quickly.</li>
<li>Troubleshoot hardware and software issues for users.</li>
<li>Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups.</li>
<li>Escalate problems, when required, to the appropriately experience technician or vendor.</li>
<li>Documentation of issue resolutions.</li>
<li>All other duties as assigned.</li>
</ul>
Schedule:
Dayshift: Monday - Friday 8:00 AM - 5:00 PM, some flexibility and occasional remote work. Helpdesk Technicians are provided with an on-call IT phone to provide needed assistance for our 24 hours facilities.
Minimum Qualifications:
<ul>
<li>Associate's degree in Information Technology or related field is highly preferred with minimum of 1 year working experience. </li>
<li>Minimum of 3 or more years' experience in an IT position may be substituted for a degree.</li>
<li>Previous knowledge of Windows servers, Active Directory and Group Policies, PCI Compliance, Cyber Security best practices, PowerShell and other scripting for IT automation.</li>
<li>Must have experience with Windows 10 / latest Windows software and programs, Office 365, and Bitlocker.</li>
<li>Must have the ability to work independently and as part of a team.</li>
<li>Must be willing to travel to other sites as needed and directed by a Supervisor.</li>
</ul>
Full-Time Benefits:
<ul>
<li>Generous time off, including Mental Health days</li>
<li>10 paid holidays annually</li>
<li>Retirement plan with company match</li>
<li>Medical, Dental, and Vision plans</li>
<li>CEU/Licensure reimbursement</li>
</ul>
and more!

We are an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Job Posted by ApplicantPro

Help Desk Technician I

<h3>Job Description</h3>
Salary: 40,000 - 45,000 Per Year
JOB TITLE: Help Desk Associate
LOCATION: In-Office Attendance  - Lake Mary, FL
POSITION OVERVIEW: At Kappa, our employees are our most treasured asset which is why we are looking for a dynamic and passionate follower of technology! We are looking for a customer service focused, professional Help Desk Associate. The right candidate must love a challenge and constantly be looking for ways to improve themselves and the companies they work for.
The main responsibility of the Help Desk Associate is to answer inbound support calls, create service tickets, and provide the first level of support to all end-users in a timely manner while delivering great customer service. You will interact with our amazing clients routinely and possess the ability to work happily and promptly under minimal supervision. Our ideal candidate shall support clients’ networked IT environments including hardware, servers, PCs, printers, firewalls, and software for a variety of diverse small, medium-sized and enterprise organizations. You should have the ability to adapt to different IT environments quickly, maintain good communication, smile, offer praiseworthy IT support, and attain comprehensive detailed documentation skills.
Customer service is number one at Kappa Computer Systems, supporting our clients with a confident and happy can-do attitude is priceless. Building invaluable relationships with our clients and the Kappa team is key to everyone's success.

TECHNICAL FUNCTIONS:
<ul>
<li>IT support relating to technical issues involving Microsoft's core business applications</li>
<li>Intermediate understanding of Windows Server Environment, Domain Controllers, DHCP, and DNS Systems. Knowledge of Azure AD a plus</li>
<li>Update/restore/install and resolve any Windows OS problems and run diagnostics as necessary</li>
<li>Troubleshoot e-mail issues with 365, Exchange and Outlook</li>
<li>Troubleshoot PC software and hardware issues</li>
<li>Understand and advocate for client IT Security, and system stability</li>
<li>Anti-Virus and spam filtering management and support</li>
<li>Responsible for managing new computer setups for clients</li>
<li>Troubleshoot printing issues</li>
<li>Resolve Internet issues</li>
<li>Complete initial user termination processes</li>
<li>Evaluate computer slowness</li>
<li>Minor end-user support issues</li>
<li>Reimage PC’s</li>
<li>Password resets</li>
</ul>

RESPONSIBILITIES:
<ul>
<li>Answer inbound support calls, create service tickets, and provide the first level of support to all end-users</li>
<li>Monitor incoming support e-mail requests and managed the ticket process</li>
<li>Use ticketing program to track all time and support resolutions</li>
<li>Track, route, and redirect problems to correct resources</li>
<li>Properly escalate unresolved queries to the next level of support</li>
<li>Perform troubleshooting within a timely manner, by not spending more than 15-20 minutes on a ticket without further direction</li>
<li>Document internal processes and procedures related to duties and responsibilities</li>
<li>Follow up with customers, provide feedback and see problems through to resolution</li>
<li>Quick to respond to clients with an understanding approach, and a follow up to customers promptly</li>
<li>Can successfully work on more than one issue at a time. Multitasking abilities is a must</li>
<li>Continue education and personal growth on subjects related to responsibilities</li>
<li>Learn and use the available Kappa tools to better support our customers</li>
<li>Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and outages</li>
<li>Must Document, document, document your service request details, resolution's, technical notes, passwords, end-user information and equipment</li>
<li>Very detail-oriented, self-reliant; with the ability to meet established deadlines</li>
</ul>
SOFT SKILLS:
<ul>
<li>Strong client-facing, enthusiastic with good communication skills</li>
<li>Must be client service oriented and believe in teamwork, collaboration, adaptability &amp; initiative.</li>
<li>Possesses a drive to ensure clients success and satisfaction</li>
<li>Can prioritize clients in order of most urgent</li>
<li>Must possess a strong technical curiosity and continued desire to grow</li>
<li>Work independently with little instruction, and work tasks without much supervision</li>
<li>Have a great work ethic (Made a mistake? Own up to it and learn)</li>
<li>Willingness to get the job done right the first time</li>
</ul>

REQUIREMENTS:
<ul>
<li>Five years minimum experience in IT Field</li>
<li>Proven working experience in providing help desk support</li>
<li>Ability to multi-task and adapt to changes quickly</li>
<li>Background check</li>
<li>Good driving record</li>
<li>Drug testing</li>
<li>Flexible occasional nights, holidays and after- hours</li>
<li>Degree in IT is preferred</li>
<li>In- office position, company shirts required</li>
</ul>

WHAT IS IN IT FOR YOU?!
<ul>
<li>Competitive Pay</li>
<li>Retirement plan with up to 3% Company Match</li>
<li>Health Benefits, includes dental and vision</li>
<li>Time Off Benefits</li>
<li>8 Paid Holidays Off</li>
<li>Company Team Building Outings</li>
<li>Office Snacks</li>
<li>Office Lunches</li>
<li>Work/life balance with a focus on a 40-hour workweek</li>
<li>Technology training and certifications</li>
<li>In-house training, why not learn something new!</li>
</ul>

1,745 Help Desk Associate Jobs