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<h3>Job Description</h3>
If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading! Why is it great to work here? Golds Gym Socal and its affiliated clubs are growing fast and looking for an hourly Front Desk Manager to help our teams to provide world-class service for our members by utilizing in-depth knowledge of company products and programs. Well challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Golds Gym SoCal employee:
<ul>
<li>Work in a fun environment with great people</li>
<li>Great benefits package</li>
<li>John Hancock 401k</li>
<li>Aflac supplemental insurance options</li>
<li>free gym memberships, and discounts</li>
<li>Opportunities to grow within the company</li>
</ul>
What sets us apart from the rest:
<ul>
<li>Dedication to our members successes and goals</li>
<li>Integrity which creates life-long relationships</li>
<li>Passion for people in the communities we serve</li>
<li>Pride in what we do and who we are</li>
<li>Leadership development (ongoing)</li>
<li>Excellence in execution</li>
<li>But most of all. we are more than a gym; we are a family!!</li>
</ul>
We want talented individuals who:
<ul>
<li>Have a positive, upbeat, and outgoing attitude</li>
<li>Are passionate about hospitality and excellence for our members</li>
<li>Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service</li>
<li>Have fitness industry experience (preferred)</li>
<li>Love to constantly learn and grow</li>
</ul>
When you come to work youll: Management/Leadership Duties:
<ul>
<li>Manage Operations team to ensure policies and procedures are followed at all times</li>
<li>Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates.</li>
<li>Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues</li>
<li>Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time</li>
<li>Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists</li>
<li>Works in cooperation with GM to manage/process cancellations following procedures in place to retain member</li>
<li>Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner</li>
<li>Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline</li>
<li>Enforces all club rules, policies and promotes proper execution of all procedures.</li>
<li>Keep the club fully staffed thorough review of applications, interviewing</li>
<li>making hiring recommendations to the general manager.</li>
<li>Manage membership questions, concerns, and inquiries for their facilityTrain staff to be the face of the club by providing hospitality to all members and guests</li>
<li>Lead by example</li>
<li>Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals</li>
</ul>
There are some MUST HAVES:
<ul>
<li>Ability to use sound business judgment and have strong analytical skills</li>
<li>Ability to effectively communicate with constituents</li>
<li>Effective listening skills</li>
<li>Effective delegation and follow-up skills</li>
<li>Effective planning and organization skills</li>
<li>Demonstrates ability to create a positive environment</li>
<li>Demonstrates willingness and openness for self-development</li>
<li>Ability to identify and use resources to improve overall operations</li>
<li>Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position.</li>
<li>College degree preferred</li>
<li>Current CPR Certification is required.</li>
</ul>
This role requires the ability to move and lift up to 25 lbs. Standing or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required ASK YOURSELF IF YOU HAVE WHAT IT TAKES.. COME BE APART OF THE FAMILY LEGACY TODAY!
We Celebrate Everyone!! Golds Gym SoCal and all its affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Front Desk Manager

<h3>Job Description</h3>
Benefits:
<ul>
<li>Employee discounts</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
</ul>
Work Hours Varies. All positions must be filled in accordance with each locations days of operation and business hours. 40 Hours a week Purpose The Hospitality Training / Brand Standards Coordinator functions at the front desk including guest appointments, translational accuracy in Zenoti and adherence to company policies and procedures and retention of Concierge. The Hospitality Training / Brand Standards Coordinator is responsible for conforming to The Woodhouse standards set forth in the Team member Handbook, Operations Manual and Owners and will strive each day to exceed our guest expectations. Responsibilities
<ul>
<li>All Hospitality operation and management including check in/outs of guests and working desk shifts.</li>
<li>Assist and Oversee the opening and closing the spa</li>
<li>Performs walk through of the entire spa daily to ensure cleanliness, organization, and consistency.</li>
<li>Communicates effectively with the Hospitality team in person and through our Communication application</li>
<li>Assist staff with daily tasks and duties, as well as Oversee them</li>
<li>Update front desk schedule daily to ensure proper staffing based on business demands.</li>
<li>Assist staff in dealing with any difficult and demanding guests to ensure guest satisfaction.</li>
<li>Work in coordination with the Spa Director to ensure Front Desk is doing guest sweeps and are being done to exceed guest expectations</li>
<li>Educates Hospitality and Guests on spa services and retail products.</li>
<li>Coaches and evaluates Hospitality spa staff to ensure that staff levels meet spa needs, there is a high degree of motivation and retention of current staff, and high standards of quality are maintained in the spa.</li>
<li>Participates in hiring of Hospitality team members and responsible for training of Hospitality team members.</li>
<li>Sets goals and holds accountable all Hospitality associates</li>
<li>Contributes to the performance reviews of all Hospitality team members with input to the Spa Director and Owners.</li>
<li>Checks in daily with all Hospitality associates and sets consistent department meetings.</li>
<li>Acts as overall Spa Manager with The Guest Experience Manager when Spa Director or Owners are not present.</li>
<li>Assists the Spa Director and Owners on special projects.</li>
<li>Flexible work schedule to support business needs.</li>
<li>Acting Spa Manager in conjunction with the Spa Director when Owners are not present</li>
</ul>
and report all anomalies to the SD and Owner
<ul>
<li>Works directly with Spa Director and Owners to uphold all spa standards, Hospitality protocols, protect the Woodhouse brand and meet business objectives.</li>
</ul>
Organizational Structure
Hospitality Training / Brand Standards Coordinatorreports directly to the Spa Director and will work closely with the Spa Director and Owners and Hospitality Inventory Coordinator.
Education, Experience and Training
Hospitality Training / Brand Standards Coordinator must attend the Training Program set forth by the Spa Director, including completion of the Woodhouse system training. Experience in guest relations and guest service is a must.
Skills needed include leadership, computer, organizational, communication, and retailing. This job description is subject to change upon demands of Exceeding Guest Expectations For Internal Use ONLY and is Not to be copied without written permission
Minimum 2 yrs management experience

<h3>Job Description</h3>
Overview 
The Front Desk Manager is responsible for leading front-end team member, member and guest experience. The position will help manage the gyms day-to-day processes including proper inventory control, maintaining member accounts, and delivering all revenue goals associated with the front desk. The Front Desk Manager will make sure the Front Desk and Kids Club operate at maximum efficiency, while role-modeling the companys values and culture.
 
<ul>
<li>The Front Desk Manager will work the front desk 35 hours a week, with 15 hours of administrative work per week.</li>
<li>Ensure consistent service excellence by all team members, resulting in a clean, crisp and friendly front-end experience.</li>
<li>Assists in training and supervising team members for the Front Desk and Kids Club Departments to deliver our Golds Gyms service promise consistently</li>
<li>Effective, professional labor management - Creates and manages Front Desk &amp; Kids Club schedules, before Assistant General Manager signs off on them. Ensures the timely correction of all missed punches for Kids Club and Front Desk teams.</li>
<li>Responsible for the monthly inventory process to be completed accurately and on time, including managing and receiving orders for Retail &amp; Concessions.</li>
<li>Responsible for control of cash deposit with General Manager sign-off ensuring daily deposits are made on time and follow all Cash Management procedures. Ensures that all Front Desk policies and procedures are followed, such as proper member check-in, telephone inquiry, guest registration, replacement of member ID cards, delinquent account procedures, account change requests &amp; updates, travel/guest passes.</li>
<li>Ensures that all Kids Club policies and procedures are followed, such as check in/pick Up, Kids Club rules, all Safety Policies, CPR Requirements, KC Sales and Agreement Completion, etc.</li>
<li>Maintains personal sales production expectations on monthly basis.</li>
</ul>
Benefits
<ul>
<li>Free Gold's Gym Membership to over 13 locations in the Carolinas!</li>
<li>15% Employee Discount on Clothing and Products</li>
<li>401K benefits</li>
<li>Ability to earn extra income in commissions and bonuses</li>
</ul>
Qualifications 
<ul>
<li>High school diploma or equivalent required</li>
<li>Excellent customer service skills are required</li>
<li>Ability to communicate effectively with both staff and members</li>
<li>Ability to communicate effectively verbally, non-verbally and in writing is required</li>
<li>Understanding of basic accounting principles is required</li>
<li>Understanding of basic cash processing procedures is required</li>
<li>Functional computer skills are required</li>
<li>Ability to multi-task</li>
<li>Must be able to work a flexible work schedule to include holidays and weekends</li>
<li>Must be able to lift 25 lbs repeatedly and stand for extended periods of time</li>
<li>Uphold Golds Gym mission and values</li>
<li>Comply with all Golds Gym policies and procedures</li>
</ul>
Golds Gym is growing and looking for new team members to help us redefine strength. Well challenge your skills, talents and abilities and reward your every success.

6,646 Front Desk Manager Jobs