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<h3>Job Description</h3>
Job DescriptionDescription:
Our story started at the beginning of the 20th century, when Carl Grundén, the son of a fisherman, grew tired of the unforgiving weather on the west coast of Sweden. He decided to make something for people with passion for fishing, and started manufacturing water repellent garments to withstand the forces of nature – keeping all men and women warm, dry and safe when doing what they love. Today we carry on the tradition of developing products you can trust. We help fishermen, both professional and recreational face any condition on waters across the globe. 
 
Grundéns is seeking an experienced Customer Service Manager to join our Operations team. This role is responsible for overseeing daily customer support operations, managing a team of representatives, and implementing strategies to elevate customer experience. This role requires a blend of leadership, empathy, problem-solving, and process improvement skills.
 
The Customer Service Manager reports directly to the Senior Director of Operations.
Requirements:
Responsibilities
<ul>
<li>Lead, mentor, and develop the customer service team to deliver outstanding service across all customer channels - wholesale, DTC, international.</li>
<li>Build and maintain customer service policies, procedures, and standards that align with brand values.</li>
<li>Ensure order book is strategically managed to meet monthly, quarterly, and annual targets.</li>
<li>Track performance metrics and identify opportunities for continuous improvement. </li>
<li>Oversee and improve the returns, chargebacks, and warranty processes.</li>
<li>Manage escalated customer concerns with professionalism and care, ensuring positive outcomes.</li>
<li>Oversee training programs, knowledge base updates, and tools that empower the team.</li>
<li>Monitor and enhance existing B2B Sales Tool (Elastic) and CS Ticketing System (Zendesk) to improve consumer, retailer and internal user experiences.</li>
<li>Partner with cross-functional teams (sales, marketing, e-commerce, operations, product) to proactively address customer needs and feedback.</li>
</ul>
Keys to Success
<ul>
<li>Ability to approach challenges with empathy, striving to meet and exceed customer expectations. </li>
<li>Motivate and inspire the team by being an example of patience, accountability, transparency and collaboration.</li>
<li>Ability to balance big-picture strategy with hands-on execution.</li>
<li>Excellent cross-functional project management and communication skills (verbal, written, in-person, &amp; virtual).</li>
<li>Ability to quickly learn &amp; share cross-functional processes</li>
<li>Demonstrate strong problem-solving and critical-thinking skills</li>
<li>High attention to detail and ability to manage multiple competing priorities simultaneously.</li>
<li>Ability to thrive in a fast-paced, high-volume environment with a mind towards process improvement.</li>
<li>A positive outlook with a passion for leading a team and representing the brand voice.</li>
</ul>
Requirements
<ul>
<li>5+ years of experience in customer service, with at least 2 years in a supervisory or management role.</li>
<li>Experience in apparel, retail, or e-commerce is preferred. Experience in the outdoor or fishing industry is a bonus.</li>
<li>Proven leadership skills building and leading a team with successful outcomes.</li>
<li>Track record of successful problem-solving skills in fast-paced environment</li>
<li>Strong technology skills, including but not limited to, Microsoft suite, Microsoft Navision, Business Central, Power BI, Zendesk, Shopify, etc. </li>
</ul>
Work location: Poulsbo Headquarters with ability to work remotely 2 days per week. 
 
Compensation: This role can expect to earn between $85,000 – 100,000 annually. 
 
Benefits: Grundens offers a generous benefits package that includes the following: 
<ul>
<li>Insurance: All employees have the ability to enroll in medical, dental, vision, life insurance, short term disability, and Life Flight coverage. Benefits begin the first day of the month following your hire date.</li>
<li>Retirement: Grundens offers a 401(k)-retirement plan with a 5% match at 6% contribution. </li>
<li>Bonus Program: Grundens offers a profit-based bonus program when revenue targets are met or exceeded and personal goals are achieved.</li>
<li>Paid Time Off (PTO) – All Grundens employees earn PTO every pay period, starting at 80 hours per year depending on experience level.</li>
<li>Paid Holidays – Grundens provides 9 set paid holidays plus 1 floating holiday for a total of 10 paid holidays.</li>
</ul>
 
Any offer of employment is contingent upon the successful completion of a background check.

Customer Service Manager

<h3>Job Description</h3>
Job Description
<ul>
<li>Composes and produces business correspondences, reports and related materials or guides the work of other staff who produce these materials.</li>
<li>Reviews and signs materials, as authorized.</li>
<li>Edits documents produced by others.</li>
<li>Ensures confidentiality and controls access to sensitive information, such as staff personnel files.</li>
<li>Responds to inquiries and requests for information requiring knowledge of departmental and company policies and procedures.</li>
<li>Serves as an internal resource to administrators or staff on departmental and company procedures.</li>
<li>Performs administrative duties associated with scheduling Sales Department&nbsp;</li>
<li>Arranges with vendors for services, prepares agendas, gathers and organizes supporting information, and oversees production and distribution of related materials.</li>
<li>Oversees office operations.</li>
<li>Confers with customers, marketing and sales teams regarding product distribution and consumption trends.</li>
<li>Schedules, assigns and prioritizes workload by setting appropriate deadlines.</li>
<li>*The company reserves the right to add or change duties at any time.</li>
</ul>
Company DescriptionGulf Gate Aluminum maintains a positive, family-oriented atmosphere, diverse with cultures and skills while serving the community we live and work in. 
<h3>Company Description</h3>
Gulf Gate Aluminum maintains a positive, family-oriented atmosphere, diverse with cultures and skills while serving the community we live and work in.

Assistant Manager Customer Service

<h3>Job Description</h3>
Job Description
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
 
Responsibilities
<ul>
<li>Be a role model for customer service excellence for staff, clients and customers.</li>
<li>Manage customer correspondence for location specific website and email platforms.</li>
<li>Manage platforms for tracking customer concerns for all operations.</li>
<li>Conduct onsite training e.g. new hire orientation, customer service, remedial, &amp; task safety </li>
<li>Organize and conduct monthly safety meetings and initiatives.</li>
<li>Compose, edit and/or type business correspondence and basic business documents.</li>
<li>Develop PowerPoint presentations and training resource materials.</li>
<li>Coordinate meeting room reservations for group / training meetings.</li>
<li>Maintain correspondence files and other electronic filing and/or hard copy filing.</li>
<li>Collect support documents for employee files and provide to HR for processing.</li>
<li>Provide monthly / annual reports for training and customer service levels.</li>
<li>Organize, support planning for special events, such as employee appreciation. </li>
<li>Work directly with leadership on special projects, tracking and/or other required programs</li>
</ul>
 
Qualifications
<ul>
<li>Minimum high-school diploma or equivalent; bachelor’s degree preferred.</li>
<li>Minimum of three years of experience, preferably in a customer service or operations role. </li>
<li>Must be professional and have excellent verbal and written communication skills; Excellent grammar and spelling skills required.</li>
<li>Must have excellent time management and organizational skills (multi-tasking, prioritization, deadline orientation).</li>
<li>Strong analytical and interpersonal communication skills are a must.</li>
<li>Candidate must be a self-starter who can prioritize, problem solve, multi-task, delegate, lead, and motivate with minimal supervision.</li>
<li>Candidate must be reliable and punctual, flexible, well organized, diplomatic, and able to manage a heavy workload.</li>
<li>Must have excellent typing skills (speed and accuracy); Preferably at least 40 WPM.</li>
<li>Proficiency using Microsoft Office Suite (Word, Excel, PowerPoint); Google Mail, Calendars and Docs.</li>
<li>Prior experience working with any type of database (e.g. AS400) is beneficial.</li>
<li>Ability to interact professionally and courteously with clients, customers, employees, office personnel and contractors.</li>
<li>Knowledge of modern office practices and procedures.</li>
<li>A professional appearance/presentation.</li>
</ul>
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact <a href="mailto:Recruit@spplus.com" target="_blank">Recruit@spplus.com</a>. We are here to assist you.

<h3>Job Description</h3>
Bonnie Plants stands as a nationally recognized leader in greenhouse production, with a proud legacy of nurturing gardens and communities for over a century. Our commitment to sustainability, innovation, and quality is reflected in every seedling we cultivate and every professional we welcome to our team. At Bonnie Plants, we believe that growth goes beyond the 
greenhouse—it’s about cultivating potential in our people. 
 
Joining Bonnie Plants means becoming part of a community driven by purpose and possibility. We celebrate diversity, champion new ideas, and take pride in our shared mission to help families across the nation grow healthy, vibrant gardens. Together, we sow the seeds of tomorrow—one plant, and one career, at a time.
 
The Customer Service Manager will lead and oversee the customer service team to ensure exceptional service delivery to Bonnie Plants’ end consumers and retail partners. This role is responsible for developing service strategies, managing escalations, and ensuring a seamless customer experience across all channels. 
Key Responsibilities and Actions
<ul>
<li>Lead a team of distributed, seasonal customer service representatives.</li>
<li>Enhance customer service through optimized workflows and the strategic implementation of automation to improve the overall client experience.</li>
<li>Act as the main source for Voice of the Consumer insights and information. </li>
<li>Monitor and analyze customer service metrics to drive continuous improvement.</li>
<li>Handle complex customer issues and escalations with professionalism and efficiency.</li>
<li>Serve as a hands-on point of contact for consumers and retail partners—responding to inquiries, providing detailed product guidance, and assisting with e-Commerce transactions to deliver outstanding customer satisfaction.</li>
<li>Collaborate with Sales, e-Commerce Operations, and Greenhouse Operations to resolve service-related challenges.</li>
<li>Oversee CRM system administration and usage and ensure accurate documentation of customer interactions.</li>
<li>Train new team members and provide ongoing coaching and development.</li>
<li>Identify trends in customer feedback and recommend improvements to products, services, or processes.</li>
<li>Ensure compliance with company policies and industry regulations.</li>
</ul>
Education and Experience:
<ul>
<li>Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent exp.).</li>
<li>5+ years of customer service experience, with at least 2 years is a supervisory or managerial role. </li>
<li>Experience in agriculture, horticulture, or consumer goods is a plus</li>
</ul>
 Competencies:
<ul>
<li>Ability to communicate clearly and concisely with demonstrated active listening skills.</li>
<li>Strong leadership and interpersonal skills.</li>
<li>Proficiency in CRM systems such as Zendesk, and Microsoft Office Suite.</li>
<li>Develop an in-depth understanding of the company's products to guide your team and provide accurate information to customers.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Demonstrated adaptability and resilience in managing change within a dynamic environment. </li>
</ul>
Preferred Qualification: Bilingual (English/Spanish).

<h3>Job Description</h3>
Job Description
About Learning Without Tears (LWT)
At Learning Without Tears, we're more than just a company; we're a passionate, family-owned community on a mission to revolutionize education. We believe that learning should be engaging and joyful, which is why we create innovative, fun products and digital resources that empower educators and inspire children.
Every day, our commitment to collaboration and creativity propels us forward. We're dedicated to embracing change, striving for excellence, and simplifying processes to create a lasting impact in the lives of educators and learners alike.
 Join our dynamic team and be a part of something truly transformative as we shape the future of education together!
 The Customer Service and Solutions Manager is responsible for leading and further developing LWT's customer service and solutions team. This role focuses on ensuring that every customer interaction – whether by phone, email, or chat, reflects LWT's commitment to responsiveness, accuracy, and genuine care.
 The Customer Service and Solutions Manager will continue to evolve the team's structure, resources, and processes to strengthen overall service quality. This includes developing clear service standards, SOPs, and KPIs that prioritize timely and comprehensive support while maintaining efficiency and consistency across all communication channels.
 A key focus of this role is building and mentoring a knowledgeable, confident, and collaborative team – one that is equipped to address customer needs thoroughly and efficiently while fostering long-term satisfaction and trust from our customer base.
 The Customer Service and Solutions group's objective is to provide a seamless, high-quality experience that supports customers throughout their relationship with LWT and reinforces the company's reputation for dependable and thoughtful service.
What You'll Be Doing:
<ul>
<li>Build and maintain a strong sustainable team by attracting, developing, rewarding, and retaining talent.</li>
<li>Cultivate a cohesive partnership between in-house and outsourced customer care teams to optimize performance, consistency, and customer satisfaction.</li>
<li>Foster a culture of continuous learning, collaboration, and accountability.</li>
<li>Refine and optimize workflows and processes to ensure a seamless, high-quality customer experience.</li>
<li>Oversee customer interactions across phone, email, and chat to ensure consistency in timely, accurate, and effective responses.</li>
<li>Set and uphold service standards (SOPs and KPIs) that emphasize quality, efficiency, and customer satisfaction.</li>
<li>Analyze customer feedback through various channels and trends to identify opportunities to improve the overall customer experience.</li>
<li>Partner with other departments – such as Sales, Account Management, Product, and other groups within Operations – to understand the full customer journey and align support efforts with company goals.</li>
<li>Leverage quality systems and technology to drive efficiency, accuracy, and continuous improvement.</li>
<li>Support change management initiatives as the department and organization evolves to meet growing business needs.</li>
<li>Demonstrate curiosity and initiative in identifying opportunities to enhance service delivery and drive positive change.</li>
<li>Perform additional responsibilities and duties as assigned to support the overall success and efficiency of the Customer Service &amp; Solutions function.</li>
</ul>
 Your Experience &amp; Qualifications:
<ul>
<li>B.A. or B.S.in Business, Communications, or related fields or equivalent work experience.</li>
<li>5+ years of relevant experience in Customer Care, Contact Center Management, or Customer Experience roles.</li>
<li>Proven experience managing or supervising customer service teams and supporting their growth and performance.</li>
<li>Experience scaling customer care operations and implementing process improvements to enhance service quality and efficiency.</li>
<li>Start-up or fast-paced environment experience preferred, with the ability to build and refine support processes from the ground up.</li>
<li>Experience supporting both physical and digital products preferred.</li>
<li>Strong ability to manage multiple priorities, adapt quickly to changing customer needs, and respond effectively under pressure.</li>
<li>Highly collaborative and organized, with strong communication and presentation skills.</li>
<li>Excellent project management abilities with attention to detail, timelines, and service quality.</li>
<li>Demonstrated problem-solving and analytical skills, with a focus on identifying customer pain points and implementing actionable solutions.</li>
<li>Proven ability to lead, coach, and develop employees to enhance skills, engagement, and overall performance.</li>
<li>Ability to track and interpret key customer service KPIs (such as response time, resolution rate, and customer satisfaction) to inform strategy and improve outcomes.</li>
<li>Demonstrated capability to translate customer feedback and requirements into service improvements and measurable outcomes.</li>
<li>Proficiency with CRM systems, customer support platforms, and standard productivity tools (e.g., Microsoft Office, Google Workspace). </li>
</ul>
 Why Work with Us?
•Mission-Driven Impact: Join a team passionate about making a difference and driving positive change. •Growth and Development: We invest in your success with ongoing learning and career opportunities. •Work-Life Balance: Enjoy flexible work options, generous PTO, and wellness support. •Inclusive Culture: We foster a diverse, collaborative, and supportive workplace. •Competitive Benefits: Receive competitive pay, comprehensive benefits, and employee recognition.
 Apply now at <a href="https://www.lwtears.com/join-our-team" target="_blank">https://www.lwtears.com/join-our-team</a>
Learning Without Tears is an Equal Opportunity and Affirmative Action Employer.
 Job Posted by ApplicantPro

Customer Service and Solutions Manager

<h3>Job Description</h3>
Job Description
Position Title:&nbsp;CUSTOMER SERVICE MANAGER-CORONA, CA&nbsp;
Salary:&nbsp; $79,000-$99,000/annually
Other Forms of Compensation:&nbsp;Bonus Eligible&nbsp;
Growth. Opportunity. Excellence.
Canteen&nbsp;brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our&nbsp;growth.&nbsp;Interested in joining our team? You&nbsp;bring the enthusiasm, customer service, and commitment; we’ll supply the&nbsp;opportunity&nbsp;and innovation.&nbsp;&nbsp;Together,&nbsp;we’ll continue to transform our industry. 
Come grow with us. We are Canteen.
Job Summary
We are seeking a Customer Service Manager to join our growing team.
Key Responsibilities: &nbsp;
<ul>
<li>Responsible for site visits and client retention</li>
<li>Assist branches with grand openings</li>
<li>Ensure we are compliant with local and national account standards; review corporate compliance reporting &nbsp;</li>
<li>Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)</li>
<li>Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)</li>
<li>Coordinate efforts to improve the customer retention and client experience at the point of sale</li>
<li>Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue</li>
<li>Drive compliance to merchandising standards</li>
<li>Assess performance by location through audit reports (Quarterly District Evaluations)</li>
<li>Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.</li>
</ul>
Preferred Qualifications: &nbsp;
<ul>
<li>A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable</li>
<li>3 years driving experience required.</li>
<li>Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.</li>
<li>Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.</li>
<li>Route management, retail and merchandising experience is preferred&nbsp;</li>
<li>Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).</li>
<li>Food &amp; beverage experience</li>
<li>Excellent communication skills required</li>
<li>Must be able to travel to client sites</li>
<li>Must be passionate about providing world class service to our clients and customers</li>
<li>Must be able to lift 50 lbs. on a consistent basis.</li>
</ul>
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.&nbsp;
 Applications are accepted on an ongoing basis.
 Canteen maintains a drug-free workplace.
 Associates at Canteenare offered many fantastic benefits.
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Paid Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:&nbsp;1448477&nbsp;
Canteen&nbsp;&nbsp;

<h3>Job Description</h3>
Job Description
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
 
Responsibilities
<ul>
<li>Be a role model for customer service excellence for staff, clients and customers.</li>
<li>Manage customer correspondence for location specific website and email platforms.</li>
<li>Manage platforms for tracking customer concerns for all operations.</li>
<li>Conduct onsite training e.g. new hire orientation, customer service, remedial, &amp; task safety </li>
<li>Organize and conduct monthly safety meetings and initiatives.</li>
<li>Compose, edit and/or type business correspondence and basic business documents.</li>
<li>Develop PowerPoint presentations and training resource materials.</li>
<li>Coordinate meeting room reservations for group / training meetings.</li>
<li>Maintain correspondence files and other electronic filing and/or hard copy filing.</li>
<li>Collect support documents for employee files and provide to HR for processing.</li>
<li>Provide monthly / annual reports for training and customer service levels.</li>
<li>Organize, support planning for special events, such as employee appreciation. </li>
<li>Work directly with leadership on special projects, tracking and/or other required programs</li>
</ul>
 
Qualifications
<ul>
<li>Minimum high-school diploma or equivalent; bachelor’s degree preferred.</li>
<li>Minimum of three years of experience, preferably in a customer service or operations role. </li>
<li>Must be professional and have excellent verbal and written communication skills; Excellent grammar and spelling skills required.</li>
<li>Must have excellent time management and organizational skills (multi-tasking, prioritization, deadline orientation).</li>
<li>Strong analytical and interpersonal communication skills are a must.</li>
<li>Candidate must be a self-starter who can prioritize, problem solve, multi-task, delegate, lead, and motivate with minimal supervision.</li>
<li>Candidate must be reliable and punctual, flexible, well organized, diplomatic, and able to manage a heavy workload.</li>
<li>Must have excellent typing skills (speed and accuracy); Preferably at least 40 WPM.</li>
<li>Proficiency using Microsoft Office Suite (Word, Excel, PowerPoint); Google Mail, Calendars and Docs.</li>
<li>Prior experience working with any type of database (e.g. AS400) is beneficial.</li>
<li>Ability to interact professionally and courteously with clients, customers, employees, office personnel and contractors.</li>
<li>Knowledge of modern office practices and procedures.</li>
<li>A professional appearance/presentation.</li>
</ul>
Salary Range: $24.00 - $30.00

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact <a href="mailto:Recruit@spplus.com" target="_blank">Recruit@spplus.com</a>. We are here to assist you.

<h3>Job Description</h3>
Job Description
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
Objective The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on increased company sales, contribute to customer list and build relationships with existing and new customers.
Responsibilities and Duties 1. Greet customers in a friendly, professional manner 2. Supervise the customer service team prioritizing, assigning and monitor work, provide training as required 3. Oversee invoicing for services for accuracy and completeness 4. Review customer service team payroll, manage overtime, and submit to payroll for processing 5. Responsible for hiring process to create a well-rounded team with customer and safety focus 6. Act on any reports of service failures or customer concerns until resolved to customers satisfaction 7. Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies 1. Customer focus - naturally outgoing/extroverted. Excellent interpersonal skills, self-motivated, and highly customer oriented. 2. Communicate with customers and employees in person, on phone, and through radio communications 3. Strong computer skills including Microsoft office products and point of sale programs 4. Basic mathematical knowledge 5. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record) 6. Bi-lingual preferred
Reporting Relationship This position reports to the General Manager
Work Environment This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to: 1. Must be able to lift 25 pounds 2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers 3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of Work This is an exempt position This position may require working evenings and weekends, and on scheduled company holidays.
Travel Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required.
 Education, Experience, and Eligibility Qualifications 1. Customer service experience preferably in the service industry 2. College degree preferred. High School Diploma accepted 3. Aviation/Hospitality customer service experience preferred 4. Ability to work evenings weekends, and holidays 5. Acceptable driving record 6. Ability to pass a background check 7. Zero tolerance drug free employer includes pre-employment and random screening
AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

<h3>Job Description</h3>
Job DescriptionDescription:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
 
Essential Duties and Responsibilities:
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs. </li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Maintains regular and consistent in-person attendance.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. </li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 
Key Competencies/Enabling Attributes:
<ol>
<li>Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.</li>
</ol>
<ul>
<li>Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.</li>
<li>Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.</li>
<li>Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.</li>
</ul>
2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
<ul>
<li>Manages Performance and Results – Develops and executes plans that drive accountability for operational success.</li>
<li>Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.</li>
<li>Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.</li>
</ul>
3. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, &amp; drive business growth.
<ul>
<li>Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.</li>
<li>Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.</li>
<li>Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.</li>
</ul>
 
Requirements:
Minimum Qualifications (Education, Experience, Skills):
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 
Physical Requirements:
<ul>
<li>Must be able to frequently lift/carry/push/pull at minimum 20 lbs.</li>
<li>Must be able to occasionally lift/carry/push/pull up to 50 lbs.</li>
<li>Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. </li>
</ul>
 
Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
 
 
 
What We Offer:
<ul>
<li>$19.25 hourly</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Retirement Fund</li>
<li>Professional Development Training</li>
<li>Commuter Benefits</li>
<li>Flexible Healthcare Spending Account</li>
<li>Mental Health + Wellbeing Employee Assistance Program</li>
</ul>
 
Job Details:
<ul>
<li>Exemption Status: Non-Exempt</li>
<li>Position Type: Full time</li>
<li>Travel Requirements: May travel to different sites as needed</li>
<li>Job Shift: Varies</li>
</ul>
 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

<h3>Job Description</h3>
Job DescriptionGolds Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. Well challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Golds Gym employee: 
<ul>
<li>Work in a fun environment with great people</li>
<li>Great benefits package</li>
<li>John Hancock 401k,</li>
<li>Aflac supplemental insurance options</li>
<li>free gym memberships, and discounts</li>
<li>Opportunities to grow within the company</li>
</ul>
Management/Leadership Duties: 
<ul>
<li>Manage Operations team to ensure policies and procedures are followed at all times</li>
<li>Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates.</li>
<li>Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues</li>
<li>Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time</li>
<li>Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists</li>
<li>Works in cooperation with GM to manage/process cancellations following procedures in place to retain member</li>
<li>Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner</li>
<li>Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline</li>
<li>Ensure that project/department milestones/goals are met and adhere to approved budgets</li>
<li>Enforces all club rules, policies and promotes proper execution of all procedures.</li>
<li>Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.</li>
<li>Manage membership questions, concerns, and inquiries for their facility</li>
<li>Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction</li>
<li>Train staff to be the face of the club by providing hospitality to all members and guests</li>
<li>Lead by example to provide a clean, friendly, top of the line club for our members</li>
<li>Manage employee performance by coaching, and creating a healthy, positive working environment.</li>
<li>Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals</li>
</ul>
Operations Support: 
<ul>
<li>Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes</li>
<li>Directs and controls all gym walk-thru</li>
<li>Communicates with GM regarding ways to improve front desk operations</li>
<li>Responsible for communicating and following cash management procedures</li>
<li>Manages the retail sales procedures for the gym.</li>
</ul>
There are some MUST HAVES: 
<ul>
<li>Ability to use sound business judgment and have strong analytical skills</li>
<li>Ability to effectively communicate with constituents</li>
<li>Effective listening skills</li>
<li>Effective delegation and follow-up skills</li>
<li>Effective planning and organization skills</li>
<li>Demonstrates ability to create a positive environment</li>
<li>Demonstrates willingness and openness for self-development</li>
<li>Ability to identify and use resources to improve overall operations</li>
<li>Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position.</li>
<li>College degree preferred</li>
<li>Current CPR Certification is required.</li>
<li>Bilingual Preferred</li>
</ul>
This role requires the ability to move and lift up to 35 lbs. Standing, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required ASK YOURSELF IF YOU HAVE WHAT IT TAKES.. COME BE APART OF THE FAMILY LEGACY TODAY! We Celebrate Everyone!! Golds Gym SoCal and all its affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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