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<h3>Job Description</h3>
Job Description
Job Title: Customer Service Representative 
Location: Brea
Pay rate: $25/hr
Contract to hire
Position Overview:
Pacific Plastics is seeking a motivated and detail-oriented Customer Service Representative to join our team. This role functions as a customer service position, providing excellent customer support while assisting with order processing and general inquiries. The ideal candidate is professional, reliable, and eager to contribute to a collaborative work environment.
Key Responsibilities:
<ul>
<li>Answer incoming phone calls and take customer orders accurately.</li>
<li>Send order confirmations and manage backorder communication and follow-ups.</li>
<li>Learn to conduct inventory checks, including pricing and availability.</li>
<li>Assist customers with general inquiries and provide updates on order status.</li>
<li>Maintain accurate documentation and follow company processes for customer interactions.</li>
<li>Gradually support inside sales and administrative functions as skills develop.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 1 year of professional experience (customer service or related field preferred).</li>
<li>Manufacturing experience is a plus, but not required.</li>
<li>Strong communication skills and a professional phone presence.</li>
<li>Ability to learn quickly and adapt to company procedures.</li>
<li>Bilingual in Spanish is preferred, but not required.</li>
<li>Available to start immediately.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 1 year of professional experience (customer service or related field preferred).</li>
<li>Manufacturing experience is a plus, but not required.</li>
<li>Strong communication skills and a professional phone presence.</li>
<li>Ability to learn quickly and adapt to company procedures.</li>
<li>Bilingual in Spanish is preferred, but not required.</li>
<li>Available to start immediately.</li>
</ul>

Customer Service Manager

<h3>Job Description</h3>
Job Description
At VMC Group, we’re driven to deliver superior support and innovative solutions within the manufacturing industry. We’re seeking a motivated and customer-focused Customer Service Manager to oversee our day-to-day support operations and lead our team toward excellence.
What You’ll Do
<ul>
<li>
Lead the Team: Mentor, develop, and inspire a team of customer service reps.
</li>
<li>
Own Support &amp; Escalations: Handle escalated issues with professionalism; ensure timely, accurate responses across channels.
</li>
<li>
Elevate the Experience: Analyze metrics like response time and customer satisfaction, and continually improve processes.
</li>
<li>
Collaborate Across Functions: Work closely with Sales, Operations, and Engineering to resolve customer issues and enhance service.
</li>
<li>
Report &amp; Innovate: Track performance, present insights to leadership, and recommend data-driven improvements. Ensure compliance with policies and regulations.
</li>
</ul>
You Bring
<ul>
<li>
A bachelor’s degree (preferred) in Business, Management, or related field.
</li>
<li>
3+ years in customer service, with 1–2 years in a leadership role.
</li>
<li>
Experience in manufacturing, logistics, or another fast-paced environment is a plus.
</li>
<li>
Strong leadership, communication (verbal &amp; written), and problem-solving skills.
</li>
<li>
Familiarity with Microsoft Office and CRM/ERP systems.
</li>
<li>
Grace under pressure and the ability to resolve challenges with professionalism.
</li>
</ul>
Why Join Us?
<ul>
<li>
Lead and grow within a dynamic industry-driven team.
</li>
<li>
Competitive compensation and comprehensive benefits.
</li>
<li>
A collaborative and mission-focused culture.
</li>
<li>
Make a real difference in customer satisfaction and retention.
</li>
</ul>
Company DescriptionFor over 10 decades, VMC Group has been recognized as a world leader in the design and manufacture of vibration isolation, seismic control and shock protection products. Our comprehensive product and engineering solutions cover a variety of industries – commercial construction, industrial/vehicular, OEM and military/aerospace. Our full range of spring, elastomeric architectural mounts, wire rope isolators, curbs and bases are proven to meet and exceed specifications for any seismic, non-seismic, shock, or even bomb blast application. VMC Group’s project managers and engineers are best known for working closely with our customers to exceed their expectations in the design, development and manufacturing of solutions for a specific application need. Whether the challenge is to solve a vibration isolation issue for a new piece of equipment or manage a seismic energy spec for a building structure, your VMC team works closely with your project group to engineer solutions to ensure years of superior resilience and isolation integrity. We call this philosophical approach The Power of TogetherTM, and it defines the partnering relationship you can expect when you work with our firm. We are In It With You. That’s why our company and each of our brands have emerged as and continue to be world leaders. The VMC Group is proud to be an Affirmative Action/Equal Opportunity Employer/Disability/Veteran. The VMC Group maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. 
<h3>Company Description</h3>
For over 10 decades, VMC Group has been recognized as a world leader in the design and manufacture of vibration isolation, seismic control and shock protection products.\r\n\r\nOur comprehensive product and engineering solutions cover a variety of industries – commercial construction, industrial/vehicular, OEM and military/aerospace. Our full range of spring, elastomeric architectural mounts, wire rope isolators, curbs and bases are proven to meet and exceed specifications for any seismic, non-seismic, shock, or even bomb blast application.\r\n\r\nVMC Group’s project managers and engineers are best known for working closely with our customers to exceed their expectations in the design, development and manufacturing of solutions for a specific application need. Whether the challenge is to solve a vibration isolation issue for a new piece of equipment or manage a seismic energy spec for a building structure, your VMC team works closely with your project group to engineer solutions to ensure years of superior resilience and isolation integrity.\r\n\r\nWe call this philosophical approach The Power of TogetherTM, and it defines the partnering relationship you can expect when you work with our firm. We are In It With You. That’s why our company and each of our brands have emerged as and continue to be world leaders.\r\n\r\nThe VMC Group is proud to be an Affirmative Action/Equal Opportunity Employer/Disability/Veteran. The VMC Group maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.

<h3>Job Description</h3>
Job Description
Universal Beauty Products, Inc. has been dedicated to making the world's finest, high quality products in the beauty and personal care industry. Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment to producing innovative and performance driven products. We are under new management and growing, so now is a great time to join our team. Please note this is a on-site position.
In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.
This position will oversee and ensure timely, accurate completion of customer service and order processing duties
Job Responsibilities:
<ul>
<li>Oversee key daily Customer Service tasks including order entry, order delivery and invoicing.</li>
<li>Hire team members, train/develop them, and evaluate performance</li>
<li>Builds strong and cohesive relationships, promotes teamwork, and resolves conflict among customer service staff</li>
<li>Develops systems and procedures which maximize employee productivity and efficiency while delivering excellent customer service to internal and external customers</li>
<li>Escalation resource for customer complaint and order issue investigations and resolutions</li>
<li>Ensure consistent and timely availability of requested daily activity/sales reports</li>
<li>Monitor and review team performance metrics to ensure consistent task execution</li>
<li>Continually upgrades leadership and management skills through self-education, company sponsored training and other available resources</li>
<li>Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools. and acts as a main resource for customer service staff</li>
<li>Remains knowledgeable and up-to-date on product changes and developments</li>
<li>Continually builds good customer relations</li>
</ul>
Requirements:
<ul>
<li>Strong written and verbal communication skills (English)</li>
<li>Solid work ethic, ability to multi-task,</li>
<li>Ability to provide constructive and disciplinary feedback to team members</li>
<li>Approachable, pleasant, and focused attitude. Results-oriented professional who respects and values team members</li>
<li>Proficiency with Microsoft Office, SAP, and EDI processes and portal tools</li>
</ul>
Qualifications
<ul>
<li>Bachelor's degree or equivalent experience a plus</li>
<li>3-5 years' of customer service management experience</li>
<li>Excellent written and verbal communication skills</li>
<li>Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)</li>
</ul>

<h3>Job Description</h3>
Job Description
Who are we:
We’re a leading Northeast family-owned food, agricultural products, and agricultural services organization headquartered in Pennsylvania. We provide animal nutrition and feeds; specialty protein production, processing, and marketing; on-farm protein production services; and grain, fertilizer, and ingredient procurement. 
We’re a stable company with strong core values, great benefits, competitive wage structure, and a safe and healthy work environment. With over 850 team members, we're a growing company in an essential sector – agriculture! 
Learn more here: <a href="https://www.thewengergroup.com" target="_blank">https://www.thewengergroup.com</a>
What your day looks like:
POSITION SUMMARY: 
The Senior Customer Service Manager will lead our customer service operations with vision, integrity, and a proactive mindset. This role is responsible for driving team performance, shaping customer-centric solutions, and aligning service delivery with broader company objectives. The ideal candidate will champion operational excellence, foster a culture of accountability, and take a proactive approach to identifying sales opportunities through service interactions—ensuring every customer touchpoint contributes to growth and satisfaction.
ESSENTIAL JOB FUNCTIONS: 
Leadership &amp; Strategy
<ul>
<li>Serve as a dynamic leader who can envision and influence change to meet evolving company goals.</li>
<li>Identify opportunities for improvement and innovation, and inspire the team to pursue them collaboratively.</li>
<li>Take a proactive approach to shaping customer solutions and optimizing order fulfillment processes to improve lead times.</li>
<li>Foster a culture of ownership by clearly defining expectations, tracking progress against goals, and holding team members accountable for deliverables and deadlines.</li>
<li>Address performance gaps constructively, provide timely feedback, and implement corrective actions when necessary to maintain high standards of execution and collaboration.</li>
</ul>
Team Development
<ul>
<li>Build and nurture a high-performing customer service team through coaching, mentoring, and development.</li>
<li>Facilitate hard conversations with team members to drive positive outcomes and continuous improvement.</li>
<li>Ensure proper coverage and alignment of team members to meet service demands.</li>
</ul>
Operational Excellence
<ul>
<li>Oversee account structures and assignments within the Customer Service team to ensure clarity and efficiency.</li>
<li>Lead order forecasting initiatives to enhance operational efficiency and responsiveness.</li>
<li>Manage escalated customer service issues with professionalism and urgency.</li>
</ul>
Process Improvement
<ul>
<li>Take a proactive approach to identifying and logging orders with more than 48 hours lead time to optimize planning and responsiveness.</li>
<li>Leverage tools such as Bin Sentry and other automation technologies under development to enhance order management and operational efficiency.</li>
<li>Organize and prioritize orders to minimize disruption to mill production schedules, ensuring timely feed delivery to all customers.</li>
<li>Own and enhance the nonconformance process, including order entry error resolution, root cause analysis, and preventive measures.</li>
<li>Collaborate cross-functionally to streamline workflows and eliminate service bottlenecks.</li>
</ul>
EDUCATION &amp; EXPERIENCE: 
<ul>
<li>7+ years customer service experience, required. </li>
<li>4+ years of people management experience, required.</li>
<li>Proven experience in customer service leadership, preferably in a senior or managerial capacity.</li>
<li>Strong coaching and team-building skills.</li>
<li>Excellent problem-solving and communication abilities.</li>
<li>Experience with forecasting, account management, and operational efficiency.</li>
<li>Ability to lead change and drive strategic initiatives.</li>
<li>Strong communication and relationship-building skills.</li>
<li>Experience with forecasting tools, ERP systems and Bin Sentry preferred.</li>
<li>Documented work experience on Microsoft Office applications, especially Outlook, PowerPoint and Excel.</li>
<li>Experience or familiarity with manufacturing and distribution is desirable.</li>
<li>Ability to work independently and proactively.</li>
<li>Agricultural industry experience a plus. </li>
</ul>
In addition to our more traditional benefits, we also offer great perks and numerous resources for professional development and team building: 
<ul>
<li>Promotional opportunities </li>
<li>Rewards and recognition programs </li>
<li>Robust onboarding and training program </li>
<li>Employee Discount Programs (Perks at Work) </li>
<li>Employee referral program </li>
<li>Encouraging and collaborative culture </li>
</ul>
 What our benefits are:
<ul>
<li>Paid Time Off, Floating Holiday, Volunteer Day, Parental Leave, etc. </li>
<li>Carebridge Employee Assistance Program </li>
</ul>
For all full-time members: 
<ul>
<li>Medical </li>
<li>Dental </li>
<li>Vision </li>
<li>Health Savings Account (HSA) </li>
<li>Medical Flexible Spending Account </li>
<li>Dependent Care Flexible Spending Account </li>
<li>Life Insurance/Accidental Death and Dismemberment Insurance </li>
<li>Short-Term &amp; Long-Term Disability </li>
<li>Pet Insurance </li>
</ul>
Each team member has the potential to earn a yearly bonus based on the achievement of company goals. 
The Wenger Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type as protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 
#TWG
 Powered by ExactHire:186908

Sr. Customer Service Manager

<h3>Job Description</h3>
Job DescriptionDescription:
 Bear Paddle is a facility dedicated to teaching children's swim lessons. The Customer Service &amp; Enrollment Manager is responsible for executing exceptional customer service and lead management to ensure their location meets, or exceeds, monthly enrollment goals. This individual focuses on new family acquisition &amp; existing family retention. Our Ideal Candidate:
<ul>
<li>Outgoing, fun personality with past experience in closing sales</li>
<li>"Customer First" attitude</li>
<li>Loves working with children and families</li>
</ul>
Core Duties:
<ul>
<li>Provides tours, coordinates trial lessons and follows up with all digital enrollment leads</li>
<li>Welcomes new students &amp; families</li>
<li>Delivers the highest quality customer service to families through professional greetings, account maintenance, and extensive knowledge of the Bear Paddle program</li>
<li>Engages with Swim School Manager to drive optimal team member and family retention</li>
<li>Recruits, interviews, trains &amp; develops the Customer Care Team &amp; their performance</li>
</ul>
Secondary Duties:
<ul>
<li>Drive deeper engagement with enrolled families ensuring participation at Family Swim, Camps, Make-Up and Catch-Up lessons, as well as reviews and referrals</li>
<li>Manage any day/time changes for existing families in a manner that keeps them swimming</li>
<li>Hosts fun, seasonal themed events</li>
</ul>
Requirements:
<ul>
<li>High School Diploma or equivalent, Bachelor’s Degree preferred</li>
<li>2+ years of customer service or sales experience</li>
<li>Prior management experience preferred</li>
</ul>
This is a full-time position with medical &amp; dental benefitsEvening and weekend availability is required Compensation $22-24/hour, with bonus potential and benefit options.

Customer Service & Enrollment Manager

<h3>Job Description</h3>
Job DescriptionDescription:
 
Job Title: Customer Service Account Manager 
Location: New Jersey, On Site
Department: Customer Service
Reports to: Director, Customer Service
Job Description:
At MaxLite, our vision is to transform the way people experience light. We are seeking an experienced Customer Service Account Manager to join our rapidly growing company, supporting our customer base on the specific assigned location
As a Customer Service Account Manager at MaxLite, you will manage and support customer needs to achieve and maintain a 100% satisfaction rate. You will collaborate closely with the sales team to meet monthly, quarterly, and annual sales targets, supporting sales activity within your assigned territory. This role requires effective use of web-based customer service tools and frequent communication with customers and internal teams via phone and email.
 
Key Duties &amp; Responsibilities:
<ul>
<li>Manage order fulfillment for your assigned sales territory, including order entry, administration, and shipping coordination.</li>
<li>Handle inbound calls and emails with professionalism, resolving customer inquiries promptly and accurately in a fast-paced, multitasking environment.</li>
<li>Monitor and run order reports to ensure timely shipment of open orders, release of holds, and fulfillment of backorders.</li>
<li>Maintain accurate and up-to-date opportunities, quotes, and customer records in FreeAgent.</li>
<li>Build and maintain strong partnerships with assigned Sales Representatives to drive collaboration and achieve territory goals.</li>
<li>Work closely with the Senior Account Manager to identify, track, and pursue new sales opportunities.</li>
<li>Take full ownership of customer issues from initiation to resolution, ensuring an exceptional customer experience and 100% satisfaction.</li>
<li>Develop deep product knowledge of all MaxLite offerings to provide informed and effective customer support.</li>
<li>Track and analyze sales performance, KPIs, and backorder trends, proactively addressing any gaps or issues.</li>
<li>Collaborate cross-functionally with Operations, Product Management, and Logistics teams to meet customer needs efficiently.</li>
<li>Identify opportunities to improve customer service processes, tools, and communication workflows.</li>
<li>Process RGAs and manage RTI or buy-back program requests accurately and promptly.</li>
<li>Prepare and maintain detailed documentation and reports on customer interactions, promotions, and order activity.</li>
<li>Perform additional duties as assigned with minimal supervision while maintaining high attention to detail and responsiveness.</li>
</ul>
 
Requirements:
 
What We Look For:
<ul>
<li>Bachelor Degree </li>
<li>3-5 years of experience in a customer service/account management role</li>
<li>Experience and understanding of the lighting industry highly desired</li>
<li>Exceptional listening, comprehension, and oral/written communication skills – including grammar, spelling, punctuation and writing composition skills.</li>
<li>Proficient in Microsoft Office Suite, AI, and technologies</li>
<li>Strong ability to work independently, prioritize tasks, attention to detail and solve problems in a fast-paced environment.</li>
<li>Collaborative team player with a positive attitude.</li>
</ul>
We Offer:
<ul>
<li>Competitive salary + bonus</li>
<li>Growth opportunities</li>
<li>Health benefits (medical, dental, vision)</li>
<li>Paid time off (sick, vacation, holidays)</li>
<li>Life and disability insurance</li>
<li>401(k) w/ company match</li>
</ul>
Working Conditions &amp; Physical Requirements:
<ul>
<li>This is an on-site position required to work out of our Pine Brook, NJ Headquarters, Monday through Friday, 5 days per week during the assigned shift schedule</li>
<li>Must be able to commute to the work location</li>
<li>Must be able to walk, talk, sit, stand, bend, listen, type, read</li>
<li>Must be able to push, pull, lift up to 15 pounds on occasion</li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul>
About MaxLite:
MaxLite has been committed to providing energy-efficient lighting products for more than 32 years. One of the first movers into LED technology in the industry, MaxLite offers an extensive line of state-of-the-art indoor and outdoor LED lamps and luminaires under the MaxLED® brand. A three-time recipient of the ENERGY STAR® Partner of the Year Award for its industry leadership, MaxLite continues to be at the forefront of energy-efficient technologies through the innovative research and development capabilities of its three locations.
 
 
EEO Statement:
MaxLite provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.
 
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MaxLite to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable 
accommodation is needed, please inform Human Resources during the interview Process.
 
Employment with MaxLite is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with MaxLite is not guaranteed for any length of time.

Customer Service Account Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Our story started at the beginning of the 20th century, when Carl Grundén, the son of a fisherman, grew tired of the unforgiving weather on the west coast of Sweden. He decided to make something for people with passion for fishing, and started manufacturing water repellent garments to withstand the forces of nature – keeping all men and women warm, dry and safe when doing what they love. Today we carry on the tradition of developing products you can trust. We help fishermen, both professional and recreational face any condition on waters across the globe. 
 
Grundéns is seeking an experienced Customer Service Manager to join our Operations team. This role is responsible for overseeing daily customer support operations, managing a team of representatives, and implementing strategies to elevate customer experience. This role requires a blend of leadership, empathy, problem-solving, and process improvement skills.
 
The Customer Service Manager reports directly to the Senior Director of Operations.
Requirements:
Responsibilities
<ul>
<li>Lead, mentor, and develop the customer service team to deliver outstanding service across all customer channels - wholesale, DTC, international.</li>
<li>Build and maintain customer service policies, procedures, and standards that align with brand values.</li>
<li>Ensure order book is strategically managed to meet monthly, quarterly, and annual targets.</li>
<li>Track performance metrics and identify opportunities for continuous improvement. </li>
<li>Oversee and improve the returns, chargebacks, and warranty processes.</li>
<li>Manage escalated customer concerns with professionalism and care, ensuring positive outcomes.</li>
<li>Oversee training programs, knowledge base updates, and tools that empower the team.</li>
<li>Monitor and enhance existing B2B Sales Tool (Elastic) and CS Ticketing System (Zendesk) to improve consumer, retailer and internal user experiences.</li>
<li>Partner with cross-functional teams (sales, marketing, e-commerce, operations, product) to proactively address customer needs and feedback.</li>
</ul>
Keys to Success
<ul>
<li>Ability to approach challenges with empathy, striving to meet and exceed customer expectations. </li>
<li>Motivate and inspire the team by being an example of patience, accountability, transparency and collaboration.</li>
<li>Ability to balance big-picture strategy with hands-on execution.</li>
<li>Excellent cross-functional project management and communication skills (verbal, written, in-person, &amp; virtual).</li>
<li>Ability to quickly learn &amp; share cross-functional processes</li>
<li>Demonstrate strong problem-solving and critical-thinking skills</li>
<li>High attention to detail and ability to manage multiple competing priorities simultaneously.</li>
<li>Ability to thrive in a fast-paced, high-volume environment with a mind towards process improvement.</li>
<li>A positive outlook with a passion for leading a team and representing the brand voice.</li>
</ul>
Requirements
<ul>
<li>5+ years of experience in customer service, with at least 2 years in a supervisory or management role.</li>
<li>Experience in apparel, retail, or e-commerce is preferred. Experience in the outdoor or fishing industry is a bonus.</li>
<li>Proven leadership skills building and leading a team with successful outcomes.</li>
<li>Track record of successful problem-solving skills in fast-paced environment</li>
<li>Strong technology skills, including but not limited to, Microsoft suite, Microsoft Navision, Business Central, Power BI, Zendesk, Shopify, etc. </li>
</ul>
Work location: Poulsbo Headquarters with ability to work remotely 2 days per week. 
 
Compensation: This role can expect to earn between $85,000 – 100,000 annually. 
 
Benefits: Grundens offers a generous benefits package that includes the following: 
<ul>
<li>Insurance: All employees have the ability to enroll in medical, dental, vision, life insurance, short term disability, and Life Flight coverage. Benefits begin the first day of the month following your hire date.</li>
<li>Retirement: Grundens offers a 401(k)-retirement plan with a 5% match at 6% contribution. </li>
<li>Bonus Program: Grundens offers a profit-based bonus program when revenue targets are met or exceeded and personal goals are achieved.</li>
<li>Paid Time Off (PTO) – All Grundens employees earn PTO every pay period, starting at 80 hours per year depending on experience level.</li>
<li>Paid Holidays – Grundens provides 9 set paid holidays plus 1 floating holiday for a total of 10 paid holidays.</li>
</ul>
 
Any offer of employment is contingent upon the successful completion of a background check.

<h3>Job Description</h3>
Job Description
<ul>
<li>Composes and produces business correspondences, reports and related materials or guides the work of other staff who produce these materials.</li>
<li>Reviews and signs materials, as authorized.</li>
<li>Edits documents produced by others.</li>
<li>Ensures confidentiality and controls access to sensitive information, such as staff personnel files.</li>
<li>Responds to inquiries and requests for information requiring knowledge of departmental and company policies and procedures.</li>
<li>Serves as an internal resource to administrators or staff on departmental and company procedures.</li>
<li>Performs administrative duties associated with scheduling Sales Department&nbsp;</li>
<li>Arranges with vendors for services, prepares agendas, gathers and organizes supporting information, and oversees production and distribution of related materials.</li>
<li>Oversees office operations.</li>
<li>Confers with customers, marketing and sales teams regarding product distribution and consumption trends.</li>
<li>Schedules, assigns and prioritizes workload by setting appropriate deadlines.</li>
<li>*The company reserves the right to add or change duties at any time.</li>
</ul>
Company DescriptionGulf Gate Aluminum maintains a positive, family-oriented atmosphere, diverse with cultures and skills while serving the community we live and work in. 
<h3>Company Description</h3>
Gulf Gate Aluminum maintains a positive, family-oriented atmosphere, diverse with cultures and skills while serving the community we live and work in.

Assistant Manager Customer Service

<h3>Job Description</h3>
Job Description
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
 
Responsibilities
<ul>
<li>Be a role model for customer service excellence for staff, clients and customers.</li>
<li>Manage customer correspondence for location specific website and email platforms.</li>
<li>Manage platforms for tracking customer concerns for all operations.</li>
<li>Conduct onsite training e.g. new hire orientation, customer service, remedial, &amp; task safety </li>
<li>Organize and conduct monthly safety meetings and initiatives.</li>
<li>Compose, edit and/or type business correspondence and basic business documents.</li>
<li>Develop PowerPoint presentations and training resource materials.</li>
<li>Coordinate meeting room reservations for group / training meetings.</li>
<li>Maintain correspondence files and other electronic filing and/or hard copy filing.</li>
<li>Collect support documents for employee files and provide to HR for processing.</li>
<li>Provide monthly / annual reports for training and customer service levels.</li>
<li>Organize, support planning for special events, such as employee appreciation. </li>
<li>Work directly with leadership on special projects, tracking and/or other required programs</li>
</ul>
 
Qualifications
<ul>
<li>Minimum high-school diploma or equivalent; bachelor’s degree preferred.</li>
<li>Minimum of three years of experience, preferably in a customer service or operations role. </li>
<li>Must be professional and have excellent verbal and written communication skills; Excellent grammar and spelling skills required.</li>
<li>Must have excellent time management and organizational skills (multi-tasking, prioritization, deadline orientation).</li>
<li>Strong analytical and interpersonal communication skills are a must.</li>
<li>Candidate must be a self-starter who can prioritize, problem solve, multi-task, delegate, lead, and motivate with minimal supervision.</li>
<li>Candidate must be reliable and punctual, flexible, well organized, diplomatic, and able to manage a heavy workload.</li>
<li>Must have excellent typing skills (speed and accuracy); Preferably at least 40 WPM.</li>
<li>Proficiency using Microsoft Office Suite (Word, Excel, PowerPoint); Google Mail, Calendars and Docs.</li>
<li>Prior experience working with any type of database (e.g. AS400) is beneficial.</li>
<li>Ability to interact professionally and courteously with clients, customers, employees, office personnel and contractors.</li>
<li>Knowledge of modern office practices and procedures.</li>
<li>A professional appearance/presentation.</li>
</ul>
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 
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<h3>Job Description</h3>
Bonnie Plants stands as a nationally recognized leader in greenhouse production, with a proud legacy of nurturing gardens and communities for over a century. Our commitment to sustainability, innovation, and quality is reflected in every seedling we cultivate and every professional we welcome to our team. At Bonnie Plants, we believe that growth goes beyond the 
greenhouse—it’s about cultivating potential in our people. 
 
Joining Bonnie Plants means becoming part of a community driven by purpose and possibility. We celebrate diversity, champion new ideas, and take pride in our shared mission to help families across the nation grow healthy, vibrant gardens. Together, we sow the seeds of tomorrow—one plant, and one career, at a time.
 
The Customer Service Manager will lead and oversee the customer service team to ensure exceptional service delivery to Bonnie Plants’ end consumers and retail partners. This role is responsible for developing service strategies, managing escalations, and ensuring a seamless customer experience across all channels. 
Key Responsibilities and Actions
<ul>
<li>Lead a team of distributed, seasonal customer service representatives.</li>
<li>Enhance customer service through optimized workflows and the strategic implementation of automation to improve the overall client experience.</li>
<li>Act as the main source for Voice of the Consumer insights and information. </li>
<li>Monitor and analyze customer service metrics to drive continuous improvement.</li>
<li>Handle complex customer issues and escalations with professionalism and efficiency.</li>
<li>Serve as a hands-on point of contact for consumers and retail partners—responding to inquiries, providing detailed product guidance, and assisting with e-Commerce transactions to deliver outstanding customer satisfaction.</li>
<li>Collaborate with Sales, e-Commerce Operations, and Greenhouse Operations to resolve service-related challenges.</li>
<li>Oversee CRM system administration and usage and ensure accurate documentation of customer interactions.</li>
<li>Train new team members and provide ongoing coaching and development.</li>
<li>Identify trends in customer feedback and recommend improvements to products, services, or processes.</li>
<li>Ensure compliance with company policies and industry regulations.</li>
</ul>
Education and Experience:
<ul>
<li>Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent exp.).</li>
<li>5+ years of customer service experience, with at least 2 years is a supervisory or managerial role. </li>
<li>Experience in agriculture, horticulture, or consumer goods is a plus</li>
</ul>
 Competencies:
<ul>
<li>Ability to communicate clearly and concisely with demonstrated active listening skills.</li>
<li>Strong leadership and interpersonal skills.</li>
<li>Proficiency in CRM systems such as Zendesk, and Microsoft Office Suite.</li>
<li>Develop an in-depth understanding of the company's products to guide your team and provide accurate information to customers.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Demonstrated adaptability and resilience in managing change within a dynamic environment. </li>
</ul>
Preferred Qualification: Bilingual (English/Spanish).

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