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<h3>Job Description</h3>
Job DescriptionDescription:
Join one of the most innovative, forward-thinking law firms in the country. As a Concierge and Client Services Specialist on the Saxton &amp; Stump team, you’ll be joining a culture of excellence and teamwork, mixed with a strong focus on investing in our team and the community. We understand that the new legal environment requires a different type of approach to all aspects of the business, and we’ve built that into the way we recruit, the way we structure our team, and the way we value customer service.
 This individual will ensure that clients have an exceptionally positive experience when working with our organization. This role is highly visible, often serving as the first point of contact between Saxton &amp; Stump and clients visiting or calling our offices. The selected candidate will have a significant impact on the overall client experience and the perception of our brand. A portion of time will be dedicated to administrative support for the firm’s attorneys.
 
Responsibilities
Concierge and Administrative tasks:
<ul>
<li>Back up for Front desk coverage daily: greet clients and visitors with a smile and ensure five-star hospitality is provided during the visit </li>
<li>Provide legal administrative support to attorneys and paralegals to include but not limited to expense reports, uploading legal documents to iManage (electronic filing system), scanning projects, document preparation and assembly of workbooks, and other administrative tasks as assigned</li>
<li>Process incoming and outgoing mail and packages daily</li>
<li>Assist Concierge Services Manager with scheduling conference rooms and communicating effectively with all team members to ensure schedule coordination.</li>
<li>Place catering orders for food, beverages, and refreshments as necessary and set up/clean up meeting rooms accordingly.</li>
<li>Prepare all meeting rooms with proper equipment, technology, and accessories.</li>
<li>Provide overall office management, such as ordering office supplies and maintaining public spaces, including conference rooms, lobby, and breakrooms.</li>
<li>Support File Specialist with file maintenance, including file room organization, closing and thinning files as backup support when needed</li>
<li>Answer and direct incoming calls on a multi-line phone system and assist with responding to inquiries.</li>
<li>Daily errand runs to Courthouse, post office and other locations daily.</li>
<li>Some planning for events and firm functions</li>
</ul>
Requirements:
Skills/Experience
<ul>
<li>High energy and genuine enthusiasm for achieving five-star internal and external client service.</li>
<li>Demonstrate the ability to think strategically, anticipate work needs and find solutions to overcome obstacles independently.</li>
<li>Tech-savvy with the ability to learn new systems and processes quickly.</li>
<li>Demonstrated ability to communicate confidently and collaborate with individuals at all levels of the organization.</li>
<li>Must be well-organized and detail-oriented with excellent written and verbal communication skills and maintain a positive attitude.</li>
<li>Must have excellent time management skills.</li>
<li>Ability to work independently and in a team setting.</li>
<li>Friendly and welcoming attitude, with the spirit to serve.</li>
<li>Ability to multi-task and work within deadlines.</li>
<li>Ability to troubleshoot and proactively provide solutions to overcome obstacles</li>
<li>Successfully navigate a fast-paced professional services environment and prioritize and adapt to changing workload demands.</li>
<li>Self-motivated and proactive, recognizing tasks that need to be completed and willing to complete them with a positive attitude.</li>
</ul>
Qualifications/Requirements
<ul>
<li>1-3 years of experience in a professional environment is preferred</li>
<li>Ability to be flexible to the needs of the firm based on events. May require some evenings and weekend hours at times</li>
<li>Legal administration or related field preferred</li>
<li>Proficiency in Windows 10 and Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams</li>
<li>Familiar and comfortable with video conferencing software (Microsoft Teams, Zoom, or similar) – preferred but not required</li>
<li>Reliable transportation and ability to run errands as needed</li>
</ul>
Compensation
 
Salary is negotiable, Saxton &amp; Stump offers a competitive salary, as well as a comprehensive benefits package, including medical, dental, and vision insurance, a 401k plan, and the opportunity for professional growth.
 
Who We Are
 
Join one of the most innovative, forward-thinking law firms in the country. As a member of the Saxton &amp; Stump team, you’ll be joining a culture of excellence and teamwork, mixed with a strong focus on investing in our team and the community. We understand that the new legal environment requires a different type of approach to all aspects of the business, and we’ve built that into the way we recruit, the way we structure our team, and the way we value customer service. Apply today and be a part of the future of legal and consulting services.

Concierge/Client Services Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
JOB SUMMARY: The Intellectual/Developmental Disabilities (I/DD) Eligibility Specialist works under the direction of the Social Services Supervisor for I/DD providing coordination of services for persons experiencing intellectual and/or developmental disabilities. Like the I/DD Services Coordinators, the Eligibility Specialist assesses needs, facilitates services planning, makes referrals, and authorizes services for individuals with intellectual and developmental disabilities, working closely with program participants, guardians, and families. The Eligibility Specialist also coordinates services with local and statewide governmental entities, community partners, independent providers, and provider agencies, and interacts with applicants for I/DD services, individuals with I/DD, guardians, and families, CDDPs, eligibility specialists, schools, mental health providers, medical providers, local and statewide governmental entities, community partners, and others.
 
ESSENTIAL FUNCTIONS:
<ul>
<li>Coordinates the I/DD eligibility application process for the County. Assists individuals, guardians, and families in completion of the I/DD eligibility application;</li>
<li>Completes intakes with I/DD eligibility applicants;</li>
<li>Requests and gathers documentation required for I/DD eligibility determination;</li>
<li>Reviews documentation and makes eligibility determinations by utilizing guidelines provided by the Oregon Administrative Rules and the Seniors and People with Disabilities Services Division;</li>
<li>Completes redeterminations of eligibility, as required;</li>
<li>Assists individuals in identifying service options;</li>
<li>Competes all aspects of eligibility process within timelines specified in Oregon Administrative Rules;</li>
<li>Consults with the I/DD Program Manager to determine the assignments of individuals to services coordinators’ caseloads. Communicates timelines for the initial delivery of I/DD services to assigned services coordinators;</li>
<li>Assures individual choice of case management and service delivery/setting;</li>
<li>Maintains a date tracking system for I/DD eligibility determinations and process steps;</li>
<li>Facilitates transfers of individuals’ services between counties and/or CMEs, including transfer and review of eligibility documentation and case files, as required;</li>
<li>Provides education and outreach related to I/DD eligibility and services to individuals, guardians, families, community partners, providers, schools, agencies, and others;</li>
<li>Provides I/DD services coordination support as needed;</li>
<li>Acts independently in the community and promotes a positive image of the county, the Intellectual/Developmental Disabilities Program, and BestCare Treatment Services;</li>
<li>Protects confidentiality and client rights of all program participants of BestCare Treatment Services at all times, in accordance with HIPAA, regulations, and BestCare’s policies and procedures;</li>
<li>Serves as liaison between the agency and community or other County personnel; provide high level technical information and referral expertise and service relating to the program; make presentations to community groups and provide program training to staff, volunteers, etc. and assists the program supervisor in meeting the needs of the community;</li>
<li>Completes documentation within agency stated timelines;</li>
<li>Performs other related duties as assigned.</li>
</ul>
ORGANIZATIONAL RESPONSIBILITIES:
<ul>
<li>Performs work in alignment with BestCare’s mission, vision, values and professional code of ethics;</li>
<li>Supports the organization’s commitment to fostering and maintaining a culture of inclusivity, equity, open-mindedness, cultural awareness, compassion, and respect for all individuals; </li>
<li>Strives to meet Program/Department goals and supports the organization’s strategic goals;</li>
<li>Adheres to the organization’s Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs;</li>
<li>Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;</li>
<li>Attends required program/staff meetings and completes assigned training timely and satisfactorily;</li>
<li>Ensures that any required certifications and/or licenses are kept current and renewed timely;</li>
<li>Works independently as well as participates as a positive, collaborative team member;</li>
<li>Performs other organizational duties as needed.</li>
</ul>
 
REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period
<ul>
<li>Meets Eligibility Specialist training requirements, including completion of eligibility core competency training, with demonstrated competency and completes 20 hours per year of Department sponsored training or other training in the areas of intellectual or developmental disabilities;</li>
<li>Knowledge of the public system for Developmental Disability Services in Oregon is required. Must be familiar with Oregon Administrative Rules governing services to persons with intellectual/developmental disabilities;</li>
<li>Must have a working knowledge of the public service system for adults and children with intellectual or developmental disabilities in Oregon; </li>
<li>Ability to work effectively and respectfully in a diverse, multi-cultural environment;</li>
<li>Must have demonstrated skills in developing cooperative and collaborative efforts with providers, families, advocates, and persons with developmental disabilities. Must have interpersonal skills necessary to assist and advocate for program participants in group and individual settings;</li>
<li>Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software;</li>
<li>Strong interpersonal and customer service skills;</li>
<li>Excellent communication skills (oral and written);</li>
<li>Strong organizational skills and attention to detail, accuracy, and follow-through;</li>
<li>Excellent time management skills with a proven ability to meet deadlines;</li>
<li>Critical thinking skills;</li>
<li>Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes;</li>
<li>Ability to build and maintain positive relationships;</li>
<li>Ability to function well and use good judgment in a high-paced and at times stressful environment;</li>
<li>Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively;</li>
<li>Ability to work independently as well as participate as a positive, collaborative team member.</li>
</ul>
Requirements:
QUALIFICATIONS:
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
<ul>
<li>Bachelor’s degree in behavioral science, social science, or closely related field plus 1 year of human services-related experience or</li>
<li>Associate’s degree in behavioral science, social science, or closely related field plus 3 years of human services-related experience</li>
<li>Experience working with individuals with intellectual or developmental disabilities </li>
<li>For individuals recovering from the disease of addiction, must have maintained continuous sobriety for the previous two years at the time of hire </li>
</ul>
LICENSES AND CERTIFICATIONS:
<ul>
<li>Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations), must have a reliable vehicle with adequate insurance to travel, and ability to travel locally and out of the area, as needed</li>
</ul>
PREFERRED:
<ul>
<li>Bachelor’s degree in behavioral science, social science, or a closely related field is preferred</li>
<li>Bilingual in English/Spanish a plus</li>
</ul>

IDD Services Eligibility Specialist

<h3>Job Description</h3>
Job Description$1000 HIRING BONUS JOB SUMMARY
Responsible for providing members the highest level of service, assisting them with new accounts and loans, cross selling of products and services, completing teller transactions and branch operational tasks. Assists in the daily, weekly, and monthly planning and execution of activities and assignments to help the branch stay on target to reach its annual sales, growth, and service goals. Demonstrates commitment to quality service, professionalism, integrity, enthusiasm, respect, good work ethic, and positive attitude to achieve the highest standards of member service when performing duties and assignments. 
 
QUALIFICATIONS
EDUCATION and/or EXPERIENCEHigh School Diploma required; two (2) years related experience and/or training; or equivalent combination of education and experience. Six (6) months underwriting experience required; ability to analyze/understand credit reports and possess basic knowledge of bank underwriting. Knowledge in the use of word processing and spreadsheet programs. LICENSES/CERTIFICATIONSMust be able to obtain NMLS (Nationwide Mortgage Licensing System and Registry) within six (6) months, no later than one (1) year.
 
Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Member Relations Specialist

<h3>Job Description</h3>
Job DescriptionThe Futures Client Services Specialist will represent IRONBEAM, a CME Group Clearing Member and Futures Commission Merchant. The candidate will report directly to the firm’s Senior Management and will be responsible for the following as well as other duties as assigned:Essential Duties and Responsibilities:
<ul>
<li>Assisting customers in a variety of issues.</li>
<li>Risk management with futures and options trading, including executing trades.</li>
<li>Executing orders for clients.</li>
<li>Engaging with customers via phone, email, and chat.</li>
<li>Assisting current customers on using our technology.</li>
<li>Setting up customers with access to trading systems and troubleshooting trading software connection issues.</li>
<li>Assisting with the firm's back office operations on an as-needed basis.</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>Commodities industry experience: 1 year minimum</li>
<li>Knowledge of futures and options industry is a must</li>
<li>Proficient in Outlook and Microsoft Office including Microsoft Excel</li>
<li>Understanding of industry trading platforms and technology on the back end&nbsp;</li>
<li>Strong communication skills and professional attitude</li>
<li>Strong analytical skills</li>
<li>Attention to detail</li>
<li>Ability to prioritize and complete tasks in a timely manner</li>
<li>Ability to multitask and remain organized during busy periods</li>
<li>Willingness to learn and take direction</li>
<li>Minimum of Bachelor's degree in business related area</li>
<li>Series 3 Registration is preferred&nbsp;</li>
</ul>

Futures Client Services Specialist

<h3>Job Description</h3>
Job Description
Company Summary:

StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled behavioral health telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.
Position Summary:

We are looking for a Member Relations Specialist to build and maintain positive relationships with providers and clients in the California market and potentially other State markets. You’ll be the assigned clients’ and providers’ first point of contact, ensuring that our customers remain satisfied with our services. To succeed in this role, you’ll need to communicate well and multi-task under set deadlines. Experience in sales and network development in the healthcare field is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you. Your goal will be to ensure that our relationships with customers are strong and enduring.

Essential Duties and Responsibilities:
<ul>
<li>Increase use of StationMD in California market</li>
<li>Help clients implement services and plan projects effectively</li>
<li>Ensure proper execution for successful client partnerships </li>
<li>Manage invoices and bills for assigned customers</li>
<li>Address customer issues with speed and efficiency</li>
<li>Work with growth team to generate new business and expand current lines of business</li>
<li>Foster and retain positive relationships with clients and providers to ensure longstanding collaboration</li>
</ul>
Qualifications:
Education/Certification

<ul>
<li>5+ years of experience in the healthcare industry (Experience with I/DD population preferred but not required)</li>
<li>BS/BA in healthcare or business field</li>
</ul>

Qualifications/Requirements
<ul>
<li>Must live in California</li>
<li>Must possess personal transportation</li>
<li>Must be able to lift 25 lbs</li>
<li>Must have access to the internet</li>
<li>Experience engaging with providers is preferred</li>
<li>Background in sales and customer service is a plus</li>
<li>Proficient in MS Office and CRM/project management software</li>
<li>Strong organizational and multitasking skills</li>
<li>Customer-oriented approach</li>
<li>Excellent verbal and written communication abilities</li>
<li>Interpersonal Skills</li>
<li>Problem-solving aptitude</li>
</ul>
 Expectations:
<ul>
<li>Able to travel for in-person meetings</li>
<li>Able to attend conferences</li>
<li>Public Speaking &amp; Presenting</li>
<li>Access to the Internet &amp; mobile phone</li>
<li>Sharing of work Outlook calendar</li>
<li>Weekly report meeting with Account Management Team</li>
<li>Documentation of calls, outreach, contacts, meetings, etc.</li>
</ul>

HealthTech Partners, Inc/StationMD, PC is an equal opportunity employer.

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Paid time off</li>
<li>Parental leave</li>
<li>Profit sharing</li>
<li>Training &amp; development</li>
</ul>
 ROLE DESCRIPTION: As an asset protection specialist at Trevor Butcher State Farm, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: 
<ul>
<li>Develop and maintain client relationships in insurance and financial services.</li>
<li>Provide clients with comprehensive financial planning and insurance advice.</li>
<li>Assist clients with retirement planning, investment management, and insurance needs.</li>
<li>Stay current with market trends and product offerings.</li>
</ul>
QUALIFICATIONS: 
<ul>
<li>3+ years of experience in insurance and financial services preferred. All sales experience will be considered.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Licenses in insurance required, both the property/casualty and the life/health license.</li>
<li>Opportunity to complete Series 6 and 63 securities licenses</li>
</ul>

Insurance and Financial Services Position - State Farm Team Member

<h3>Job Description</h3>
Job Description
POSITION DESCRIPTION
POSITION TITLE: Member Experience Specialist (MES)
FLSA STATUS: Hourly
COMPENSATION: Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!
Part-time, morning and evening availability&nbsp;
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.
BENEFITS
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options. 
<ul>
<li>30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)</li>
<li>40 hours per week employees: Flexible Vacation Plan (salary) &amp; Paid Holidays (in addition to above)</li>
</ul>
Come join VASA Fitness and work with a passionate, fun, and united team!
We are proud to be a 'Great Place to Work' certified company!
PURPOSE
The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.
DELIVERABLES
<ul>
<li> Demonstrates a genuine, kind attitude when interacting with Guests and Members. </li>
<li> Greets guests and members with a smile, eye contact, and courteous tone. </li>
<li> Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology. </li>
<li> Be familiar with our membership plans, pricing, amenities, add-on options, and class formats. </li>
<li> Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training. </li>
<li> Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.</li>
<li>Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales. </li>
</ul>
COMPETENCIES
<ul>
<li>Strong verbal communication skills</li>
<li> Demonstrates professionalism: Is punctual and has a professional appearance.</li>
<li> Comfortable with multi-tasking</li>
<li> Can work with minimal supervision.</li>
<li> Results-focused</li>
<li> Unquestionable personal code of ethics and integrity</li>
</ul>
QUALIFICATIONS
<ul>
<li> 1+ year of customer service experience in retail, restaurants, or a similar in-person-based service industry preferred</li>
<li> 1+ year working with and contributing to a successful team.</li>
<li> 1 + year sales experience preferred.</li>
<li> Personal interest in health, wellness, fitness, and nutrition</li>
<li> Bilingual preferred (but not required)</li>
<li> CPR preferred (but not required)</li>
<li> Must pass a background check.</li>
</ul>
WORKING CONDITIONS
Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery.&nbsp;
PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS
<ul>
<li> Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</li>
<li> Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds. </li>
<li>Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients</li>
<li> Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.</li>
</ul>
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
VASA Fitness is an Equal Opportunity Employer

Member Experience Specialist

<h3>Job Description</h3>
Job Description
POSITION DESCRIPTION
POSITION TITLE: Member Experience Specialist (MES)
FLSA STATUS: Hourly
COMPENSATION: Base rate of $13.50 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!
SCHEDULE:&nbsp;&nbsp;5pm-12am Monday-Saturday.
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.
BENEFITS
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options. 
<ul>
<li>30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)</li>
<li>40 hours per week employees: Flexible Vacation Plan (salary) &amp; Paid Holidays (in addition to above)</li>
</ul>
Come join VASA Fitness and work with a passionate, fun, and united team!
We are proud to be a 'Great Place to Work' certified company!
PURPOSE
The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.
DELIVERABLES
<ul>
<li> Demonstrates a genuine, kind attitude when interacting with Guests and Members. </li>
<li> Greets guests and members with a smile, eye contact, and courteous tone. </li>
<li> Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology. </li>
<li> Be familiar with our membership plans, pricing, amenities, add-on options, and class formats. </li>
<li> Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training. </li>
<li> Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.</li>
<li>Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales. </li>
</ul>
COMPETENCIES
<ul>
<li>Strong verbal communication skills</li>
<li> Demonstrates professionalism: Is punctual and has a professional appearance.</li>
<li> Comfortable with multi-tasking</li>
<li> Can work with minimal supervision.</li>
<li> Results-focused</li>
<li> Unquestionable personal code of ethics and integrity</li>
</ul>
QUALIFICATIONS
<ul>
<li> 1+ year of customer service experience in retail, restaurants, or a similar in-person-based service industry preferred</li>
<li> 1+ year working with and contributing to a successful team.</li>
<li> 1 + year sales experience preferred.</li>
<li> Personal interest in health, wellness, fitness, and nutrition</li>
<li> Bilingual preferred (but not required)</li>
<li> CPR preferred (but not required)</li>
<li> Must pass a background check.</li>
</ul>
PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS
<ul>
<li>Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</li>
<li>Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds. </li>
<li>Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients</li>
<li>Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.</li>
</ul>
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
VASA Fitness is an Equal Opportunity Employer

<h3>Job Description</h3>
Job Description
POSITION DESCRIPTION
POSITION TITLE: Member Experience Specialist (MES)
FLSA STATUS: Hourly
COMPENSATION: Base rate of $18.81 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!
SCHEDULE:&nbsp;Opening shift availability - 3:45am-12pm, 3:45am-8am;&nbsp;Closing shift availability - 4:00pm-12:30am, 8:00pm-12:30am
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.
BENEFITS
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options. 
<ul>
<li>30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)</li>
<li>40 hours per week employees: Flexible Vacation Plan (salary) &amp; Paid Holidays (in addition to above)</li>
</ul>
Come join VASA Fitness and work with a passionate, fun, and united team!
We are proud to be a 'Great Place to Work' certified company!
PURPOSE
The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.
DELIVERABLES
<ul>
<li> Demonstrates a genuine, kind attitude when interacting with Guests and Members. </li>
<li> Greets guests and members with a smile, eye contact, and courteous tone. </li>
<li> Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology. </li>
<li> Be familiar with our membership plans, pricing, amenities, add-on options, and class formats. </li>
<li> Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training. </li>
<li> Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.</li>
<li>Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales. </li>
</ul>
COMPETENCIES
<ul>
<li>Strong verbal communication skills</li>
<li> Demonstrates professionalism: Is punctual and has a professional appearance.</li>
<li> Comfortable with multi-tasking</li>
<li> Can work with minimal supervision.</li>
<li> Results-focused</li>
<li> Unquestionable personal code of ethics and integrity</li>
</ul>
QUALIFICATIONS
<ul>
<li> 1+ year of customer service experience in retail, restaurants, or a similar in-person-based service industry preferred</li>
<li> 1+ year working with and contributing to a successful team.</li>
<li> 1 + year sales experience preferred.</li>
<li> Personal interest in health, wellness, fitness, and nutrition</li>
<li> Bilingual preferred (but not required)</li>
<li> CPR preferred (but not required)</li>
<li> Must pass a background check.</li>
</ul>
WORKING CONDITIONS
Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery.&nbsp;
PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS
<ul>
<li> Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</li>
<li> Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds. </li>
<li>Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients</li>
<li> Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.</li>
</ul>
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
VASA Fitness is an Equal Opportunity Employer

<h3>Job Description</h3>
Job Description
Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. 
We are currently seeking a Member Service Specialist to join Kirtland Credit Union! This is a regular, full-time, 100% On-Site position based at our Gibson Location in Albuquerque.
Join the rest of our teammates and become eligible for a generous benefits package that we offer:
• Medical, Dental and Vision Insurance
• 401(k) Retirement savings program that includes employer match.
• Paid time off with accrual starting from day one.
• 11 Paid holidays off during the year! 
• Tuition Reimbursement for College Degrees
• Employee Clothing Advance
• Fitness Reimbursement Program
• Employee Assistance Program
• Short- and Long-Term Disability
• Travel Assistance
This is what we would like you to do:
Responsible for answering member inquiries via telephone, e-mail and fax while providing quality member service. Support the credit union’s mission, vision, strategic goals and service standards. Support and provide exceptional internal and external member service. Identify and provide appropriate deposit and loan product support.
Primary Job Duties:
• Assumes responsibility for the effective and professional completion of Member Contact Center Representative functions.
• Responsible to safeguard all members personal information by verifying every caller within the set guidelines, not releasing information to non-verified callers, and safeguarding your emails. 
• Responsible for basic to intricate technical support and member questions, concerns and needs via incoming/outgoing telephone calls and through online delivery channels. 
• Provide technical support to include: a help desk function for all home banking, bill payment, and web-based applications. 
• Provide answers in a timely manner to all member questions regarding statements, marketing materials, and all other communications sent through all channels. 
• Assist with onboarding and cross-selling source for all members. 
• Have good communication skills by providing courteous and responsive service to our members . Maintaining a professional demeanor and tone with all members. Ability to explain our banking guidelines confidently to members. 
• Process transactions with accuracy and deliver in a courteous timely manner. Transactions to be performed in multiple systems which require the ability to navigate multiple systems. 
• Troubleshoot member issues by following the established call flow and by staying up to date on all processes and communications including changes. 
• Work in a fast-paced environment and adapt to changes quickly and timely. Adhere to guidelines around company expectations to include by not limited to call stats and schedule adherence (Missing time, AHT and Hold time), Practice good timekeeping and be punctual with deadlines and attendance requirements.
• Assumes responsibility for related duties as required or assigned.
• Assists other departments as necessary. 
• Performs related clerical duties as needed. 
• Support continuous quality improvement, including documenting and maintaining processes. 
• Promote teamwork within the department to ensure that all employees work together to satisfy the needs of the credit union and our members. 
• Actively and professionally cross sells Credit Union services. 
Education/Certification:
• Associates degree in business or related field preferred.
• High school diploma or GED is required.
Experience Required:
• One to three years of banking experience in Teller Operations or Lending Platform preferred. 
• One to three years call center or customer service experience preferred. 
Required knowledge, skills and abilities:
• Knowledge and familiarity with banking products, processes, and services strongly preferred.
• Basic understanding of Credit Union Operations preferred.
• Strong interpersonal skills with the ability to work well with members and other employees.
• Strong Member Service Skills.
 To apply for this exciting opportunity, visit our careers page at <a href="http://www.kirtlandcu.org/careers" target="_blank">www.kirtlandcu.org/careers</a>
Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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