The Job Network

Sr Claims Examiner

companySecurian Financial Group
locationEden Prairie, MN 55347, USA
PublishedPublished: 9/16/2023

*At Securian Financial the internal title for this position is Customer Benefit Payments Sr Specialist.


This role is responsible for serving as a subject matter expert on supplemental health claim processing within the Employer market and providing leadership and support to other business areas, channel partners, and clients.

Responsibilities include but not limited to:  

  • Communicate effectively with claimants, clients, business partners, claim specialists, and senior leadership. 
  • Serve as a primary resource and handle escalated claims based on policy provisions across multiple product lines in the Employer market.  
  • In depth understanding of the relationship between business processes, needs, data, and market expectations to help recommend and implement process improvements.    
  • Coordinate customized process or reporting needs based on product and client requirements.  
  • Apply high level of interpersonal and customer service while providing service to business partners and clients on work that typically carries a higher risk of litigation and key channel partner retention.  
  • Monitor team workload and distribute claims. 
  • Train associates on claim processing, provide documentation and mentoring to ensure their success.  
  • Perform Quality Audits. 


  •   Knowledge of the Benefit Distribution Center systems, workflows, and procedures.
  •   Exceptional communication skills.
  •   Understanding the BDC data sources and general BDC accountabilities for reporting, privacy, security, compliance, and auditing.
  •   Demonstrate leadership abilities to serve as a resource and mentor less experienced associates. 

    Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes) you’ll join us in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

    Physical job requirements:  

  •   Ability to utilize keyboard, mouse and computer for up to 8 hours per day
  •   Ability to work at least 40 hours per week.
  •   Ability to perform grasping tasks throughout the entire work day (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper)

     The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

    Securian Financial has been around for 140 years. We’re committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There’s a reason our employees have voted us as a best place to work year after year! In addition:

  •   Generous paid time off. We want you to take time off for whatever matters most to you!
  •   Tuition reimbursement program. We value continuous learning at Securian!
  •   Company-funded pension plan as well as 401K retirement plan – great resources to secure your financial future.
  •   Continuous opportunities for new challenges.
  •   Variety of health plan options as well as dental and vision plans.
  •   Paid maternity/paternity leaves.

    Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

    To view our privacy statement click here

    To view our legal statement click here

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