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Full Time Branch Associate

companyGreater Texas Credit Union
locationAustin, TX 78703, USA
PublishedPublished: 7/10/2024
Banking

Job Description

What's in it for you as a Branch Associate: 

  • Training and ongoing coaching to learn and develop highly desired skills. 
  • A place where you can help members and teammates in meaningful ways. 
  • Full Benefits Package, Sundays off, 10 paid holidays, 401k, a job that looks great on a resume! 
  • All the coffee your heart desires. 
  • Halfway decent potlucks.

The Basics of a Branch Associate role:

  • Weekly schedules will be set between the hours of 8:45-5:15p M-F
  • Rotating Saturdays from 8:45-1:30p.

What you'll do as a Branch Associate:

In the Branch Associate role, you will serve members in a hybrid capacity conducting both Teller and New Accounts related transactions. You will work to create a top-tier experience for our members and proactively assist with their financial services needs by opening accounts, submitting loan applications, problem-solving member issues, building relationships, and educating members on additional products and services to improve their financial lives.

See below for more info:

  • Create a Top-Tier experience for members in branch, drive thru and over the phone. 
  • Engage members on financial products and services using a needs-based approach. 
  • Open new accounts and products including savings, checking, debit cards, money market, CDs, and select loan products for consumer members. 
  • Problem-solve member issues of a basic nature through various communication channels including in-branch, phone, email, etc.
  • Actively participate in volunteer events through our Greater Good program. 


Qualifications

Must Haves for the Branch Associate Role:

  • Minimum of 1 year in a face to face customer service role.
  • High willingness to learn and be a self-starter.
  • Outgoing, personable, and a team player.
  • Great communication skills.
  • Detail oriented.
  • HS Diploma or GED.

Nice to Haves for the Branch Associate Role:

  • Cross-selling experience.
  • 6 months of cash handling.
  • Bilingual in Spanish and English.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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