Job Description
Job DescriptionSalary:
Company: ARM Consulting
Position Title:IT Support Specialist
Position Category:Full-time
Location:Washington, DC
Company Overview
ARM Consulting (ARM) is a management and technology firm that brings together a comprehensive range of capabilities to help government and commercial clients solve complex challenges while achieving their strategic goals. Through a customized, concierge-level approach, ARM delivers exceptional quality services that enable clients to gainefficiencywithout sacrificing innovation.
PositionDescription:
ARM Consulting is seeking an IT Support Specialist for a federal customer in Washington, DC. The IT Support Specialist provides hands-on technicalassistanceandhelpdesk support across hardware, software, networks, cybersecurity, email systems, equipmentlogistics, andadministrativesupport.This role works directly with program staff to ensure reliable, secure, and responsive IT operations in both domestic and international environments.
KeyResponsibilities:
- Provide hardware, software, and network support for global staff
- Support governance and information assurance/cybersecurity to ensure compliance with government-wide cyber-security directives and FISMA compliant reporting, as well as enterprise initiatives like cyber hygiene scans and data loss prevention
- DeliverIT service includingremote technical support such as device troubleshooting, patching, IT asset provisioning, software/hardware maintenance, Audio/Video equipment, troubleshooting M365 and other software issues, and managing IT inventory
- Provide email support, including account creation, updates, deletions, and archiving
- SupportIT equipment support, maintenance, repair, and replacement of IT assets
KeySkills& Qualifications:
- 7 years of IT support experience
- Deep understanding of M365 hybrid environments, Entra ID, SSO, and MFA
- Proficiencyin Windows troubleshooting and device support
- Skilled in Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive, Groups
- Experience with Adobe, Power BI, Power Automate, Visio, Planner, Project
- Experience installing, configuring, and supporting laptop and mobile devices.
- Experience with remote support tools (Remote Desktop, Zoom, MS Teams)
- Knowledge of cloud security best practices and compliance
Desired Skills
- Experience supporting a hybrid workforce with globally deployed staff
- Strong communicationand interpersonal skills
- Ability to work under deadlines and to adapt to changing circumstances
- Collaborative team spirit, cultural sensitivity, anda strong desireto learn
Education:
- Bachelor's degree in IT or related field; relevant certifications (e.g., CompTIA, Microsoft, ITIL) preferred
**Security Clearance Requirement**
An active security clearance may berequiredfor this role. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
ARM is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenshipstatus,or any other basis asprotectedbyfederal, state, or local law.
ARM is an Equal Opportunity Employer