Job Description
Job DescriptionJobsRUs.com is now hiring an Account Representative for our Client in Norfolk, VA!
Weekly Pay via Direct Deposit!
401k, Health Insurance Plans, H1 indemnity plans and more!
Schedule: Flexible Schedule TBD up to 20 hours/40 hours/week between hours of 4:00pm – 8:00am. Must be available on weekends. (Training will be 2 weeks Monday– Thursday 8am – 4pm)
Job Duties:
Answer all incoming calls in a professional and courteous manner, using proper telephone etiquette in regard to dispatch and customer service.
Communicate with garages to arrange for storage of vehicles after they have been towed.
Resolve customer complaints in a prompt and satisfactory manner.
Maintains contact with customers.
Record all pertinent information from each call into company software.
Generate daily reports detailing dispatched services.
Review previous day’s reports for accuracy and completeness.
Forward completed reports to appropriate management personnel.
Must be able to complete light office work such as filing, copying, sending emails, and etc.
Performs other duties as assigned.
Requirements:
Good communication and interpersonal skills.
Ability to handle busy phone lines.
Courteous and positive attitude.
Ability to multitask, prioritize, and manage time effectively.
Strong computer skills and familiarity with GPS systems
Flexible schedule and availability for overtime and on-call shifts
Strong attention to detail.
Microsoft Office experience.