Job Description
Job DescriptionCall Center Representative
Location: Fargo, North Dakota
Duration: 1 year, contract
Shift Details: 0930-1800
Pay Rate: $21.25/hr
NOTE for Summer Hours:
Enter summer hours of operation Monday 07/28 one shift 0700-1530 and will continue thru mid Oct on this one shift and then around that time go back to regular hours of operation 0600-1800.
RESPONSIBILITIES
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnoses, assess and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
QUALIFICATIONS
At a minimum, you’ll need:
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It’d be great if you also have:
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
JN003
#zrCompany DescriptionCRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements. www.getCRG.com
Company Description
CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements. www.getCRG.com