Job Description
Job DescriptionSalary:
WHAT IS ON OFFER
Alfred H Knight has an integral opportunity for a Client Services Coordinator to join our Operations team based in Duncan, South Carolina.
This is a key, client-facing role responsible for being the nerve centre of our service delivery. The Client Services Coordinator ensures the flawless provision of inspection and analysis services for metals and minerals commodities by expertly coordinating between clients, our field Inspectors, and AHK entities worldwide. If you thrive in a fast-paced, B2B office environment and have a background in Client / Customer Service or Logistics Coordination, this is your opportunity to drive client satisfaction and operational efficiency.
- Hours: Full Time / 40 hours per week / Monday-Friday
- Location: Duncan, South Carolina, USA On-Site
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.
We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people Click here to find out more about AHK.
RESPONSIBILITIES
The successful candidate will be the essential link between our clients and field operations. Your efficiency will directly impact client satisfaction and business success.
- Client Relationship Management (B2B Focus): Serve as the primary, professional point of contact for key metals and minerals clients. Expertly manage all incoming client queries, job requests, calls, and emails with a right first time approach.
- Operations & Logistics Coordination: Own the end-to-end coordination of inspection and analysis jobs. This includes processing requests through our system and proactively managing the complex schedules and movements of our field Inspectors.
- Documentation & Communication: Ensure seamless and timely flow of information, from initial job updates to final reports and invoicing, liaising between local, North American, and international AHK offices.
- Proactive Problem Solving: Monitor and manage job progress against departmental KPIs, anticipating potential delays and proactively resolving issues before they impact service delivery.
- Team Collaboration: Work hand-in-hand with colleagues in a dynamic, team-oriented office environment, while maintaining responsibility for your individual tasks and key accounts.
DO YOU HAVE WHAT IT TAKES?
We are seeking a highly organized, self-motivated individual who excels in a demanding service environment.
Essential Work Experience & Traits
- Proven Experience: previous demonstrable experience working in a busy, fast-paced office, B2B, or client-facing environment (Experience in Customer Support, Logistics Coordination, or Technical Client Service is highly valued).
- Communication Mastery: Exceptional verbal and written communication skills; able to maintain professionalism when dealing with complex client queries and internal stakeholders at all levels.
- Organizational Excellence: Superior organization, time-management, and high attention to detailthe ability to manage multiple priorities without letting anything slip.
- Self-Motivated & Proactive: A self-starter who takes ownership, demonstrates initiative, and goes the extra mile to ensure absolute client satisfaction.
- IT Literate: Competence with standard Microsoft software packages (especially Excel), Google Suite and proficient in using client management/job processing systems.
Desirable
- Prior experience within the inspection, analysis, or logistics industries.
- A good commercial understanding and appreciation for factors involved in delivering a premium service.
Required Qualifications
- High School Diploma (minimum).
- College degree (preferred, but experience is key).
BENEFITS: Investing in Our People
At Alfred H Knight, we believe in supporting the dedicated individuals who drive our success. We offer a robust package designed to secure your financial future and well-being.
- Financial Future (401K): We are committed to your retirement. You can elect to make pre-tax contributions, and the Company contributes a generous 3% of salary per annuma significant boost to your long-term wealth.
- Comprehensive Health Coverage:
- Medical: Employee-only coverage is fully Company funded, ensuring your core health needs are met at no cost to you (dependent coverage is also available at the employees cost).
- Dental:
Fully Company funded for both yourself and your dependents. - Vision: Low-cost vision insurance is available for you and your dependents.
- Security & Protection:
- Life Insurance: $80,000 total coverage provided by AHK.
- Disability Insurance: Both Short-Term & Long-Term Disability coverage are fully Company funded, providing peace of mind and income protection.
- Voluntary Options: Purchase additional security through Voluntary Life/AD&D and AFLAC supplemental programs.
- Work/Life Balance: You will receive generous Paid Time Off (PTO) along with paid public holidays, encouraging necessary rest and recharge.