Showroom Assistant / Front Desk Receptionist

Job Description

Job DescriptionDescription:

Rocktops is a state-of-the-art granite & stone fabrication facility based in Olathe, KS, with a second showroom-only location in Lee's Summit, MO, providing production and installation services of high-quality countertop surfaces for our clients. Rocktops has an immediate opening for a Full Time Showroom Assistant / Front Desk Receptionist at the Lee's Summit, MO location. The Showroom Assistant / Front Desk Receptionist is a customer’s first impression. Therefore, the ideal candidate should welcome all guests and staff with a pleasant, cheerful attitude. They will answer phone calls, maintain the showroom appointment calendar and provide administrative and backup support to the retail sales team. The position requires impeccable attention to detail. The ideal candidate must also possess characteristics which meet the high ideals set forth in our company’s CORE VALUES: Problem Solving, Work Ethic, and Positivity.

WHY YOU SHOULD JOIN US:

• 50% Premium Paid Health Insurance Premiums (Employee)
• 100% Paid Short Term Disability
• 401(k) and Employer Match
• Paid Vacation and Holidays
• Opportunities for promotion

WORK SCHEDULE:

• Monday through Thursday 9am - 5pm; Fridays 9am - 3pm; occasional Saturdays 9am - 1pm.

JOB SKILLS:

• Must have a professional demeanor when communicating verbally or in writing
• Math skills in applying formulas to calculate units of measurement and basic arithmetic
• Basic knowledge of how to read layouts or design drawings is a plus; training will be provided
• Working knowledge of PC/Windows and commonly used business tools such as Excel, Google Docs
• Ability to resolve and research problems positively and efficiently

Requirements:

JOB DUTIES (include, but not limited to):

• Answering and transferring phone calls
• Ensuring the showroom stays a clean and professional environment
• Taking credit card payments
• Maintaining the showroom appointment/walk-in calendar via Google Sheets
• Help Project Managers enter job information and drawings for quoting purposes
• Provide backup support to our sales team when necessary
• Participate and contribute feedback via L10 meetings
• Ensure Rocktops policies and procedures are consistently maintained
• Meets core values of Rocktops

EXPERIENCE REQUIRED:

• Minimum of 1-year working in a professional office environment

ACCOUNTABILITIES:

• In partnership with our Project Managers, you will be providing excellent customer service to all Rocktops customers, both internal and external. You will be helping homeowners through professional greetings both in-person and over-the-phone. With a basic knowledge of our products, you'll help cover showroom appointments when there's a customer wait, help maintain showroom cleanliness and professional presentation, organize samples and product literature, and assist with networking events hosted by Rocktops. Again, excellent customer service, attention to detail and consistent follow-through is paramount in this role!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.