Job Description
Job Description
IT Helpdesk Analyst
TES Staffing – Partnering with an Industry Leader
The Position
TES Staffing is seeking an IT Helpdesk Analyst to support a growing and dynamic team. The ideal candidate will be detail-oriented, highly communicative, and thrive in solving problems in a fast-paced environment. In this role, you will provide technical support to internal staff, clients, and partners while ensuring systems remain efficient, secure, and reliable.
Pay: Starting at $20/hrEssential Responsibilities
- Provide help desk support to internal staff, clients, and partners via phone, in person, and remote troubleshooting.
- Deliver excellent customer service by supporting enterprise PCs, VoIP, and mobile devices.
- Champion IT policies and best practices across the organization.
- Configure and manage user accounts through Active Directory and other proprietary systems.
- Provision, install, and support IT infrastructure including switches, firewalls, access points, PCs, printers, and scanners.
- Monitor and analyze systems, generating reports to ensure smooth operations.
- Collaborate with IT and business teams on technology needs and improvements.
- Perform other duties and projects as assigned.
The Ideal Candidate Will Have
- Minimum of 2 years of IT experience in a helpdesk or technical support role.
- Degree in Computer Science, Information Systems/Technology, or equivalent professional experience.
- Strong problem-solving skills with the ability to troubleshoot effectively under pressure.
- Excellent customer service skills and a sense of urgency in resolving issues.
- High attention to detail with the ability to multitask.
- Clear and professional communication skills, both verbal and written.
- Service-oriented mindset with a focus on resolving customer concerns quickly.
- Strong organizational skills and the ability to prioritize competing tasks.
Why We’re Excited About This Opportunity
TES Staffing is proud to partner with our client to identify and attract top IT talent for this critical role. Our client is a forward-thinking organization that values innovation, teamwork, and a service-first mindset. This IT Helpdesk Analyst position is an excellent opportunity for someone who enjoys solving problems, working directly with people, and keeping technology running smoothly in a fast-paced environment.
We are excited to help our client grow their team with individuals who bring curiosity, energy, and dedication to their work. This is more than just a helpdesk role — it’s a chance to make a real impact, build strong professional relationships, and grow within an organization that recognizes and values your contributions.
Company DescriptionTES Staffing is a regional staffing and HR services company. We work with Western NY's top companies to offer our applicants a wide variety of choices when looking for their next career opportunity. We will work with you to identify your strengths and try to match you up with the right job opening we have at that point in time. We look forward to working with you and cannot wait for you to create your future together!
Company Description
TES Staffing is a regional staffing and HR services company. We work with Western NY's top companies to offer our applicants a wide variety of choices when looking for their next career opportunity. We will work with you to identify your strengths and try to match you up with the right job opening we have at that point in time. We look forward to working with you and cannot wait for you to create your future together!