Enrollment Success Specialist

Enrollment Success Specialist

Southwestern Community College District

Work Site: 900 Otay Lakes Road, Chula Vista, CA 91910

Department: EOPS

District Values
Incumbents in District positions are expected to exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.

Responsibilities:
Under the direction of the assigned supervisory/management personnel, perform a variety of complex technical and varied clerical work related to student services, which may include the areas of admissions and records, financial aid, residency, disability support services, cashiering, counseling, EOPS, assessment, Career and Transfer Center; provide technical and clerical support to faculty and staff; provide diverse information and assistance to students, staff, faculty, managers, and the general public regarding various student services and instructional support functions, services, and activities. Assist with all components of matriculation including, but not limited to outreach, admissions, orientation, placement, registration, and follow-up activities. This assignment may include work and activities at any of the District locations, as well as participation in outreach activities, support for online students, and the development of comparable online materials. NextUp is a California State-funded program designed to provide extra support for foster youth as you transition to independent living. The NextUp program at Southwestern College provides wrap-around services to current and former foster youth students to promote their educational/career goals and holistic well-being. REPRESENTATIVE DUTIES: The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Perform various admissions and records functions in accordance with District policies and procedures; review, track, and process applications and related forms; assist students with the enrollment process; process student registrations, grade changes and other documents assuring completeness; research and resolve discrepancies and problems in records; provide information and explain District policies, procedures, rules, and regulations; track and monitoring the collection of positive attendance rosters, registration data, and grades; update usernames and reset passwords; interpret and apply admission and registration rules, regulations, and polices; maintain student records; receive, review, and process incoming transcripts and transcript requests.
2. Provide general information and review documentation related to various special admissions programs; review required documentation to verify residency status including applying non-resident regulations; inform students of residency status, resident and non-resident tuition fees; determine and send appropriate forms.
3. Serve as a central point of contact for the college with general knowledge to answer a variety of questions in various formats (e.g. written, telephone, virtual, and in-person).
4. Act as a lead with high school liaisons, pathway coordinators, and community partners to ensure that students have a meaningful and barrier-free access to admissions, placement, orientation, counseling, and registration.
5. Implement an effective communication linkage with each of the District high schools and assist with the visitation of high school students on campus.
6. Identify, provide support, and monitor the completion and success of high-need student populations.
7. Compile data and information from various sources and prepare appropriate forms, schedules and reports; list, extract and summarize data; possess proficiency in integrated software systems to enter and extract student data and research student information as needed.
8. Provide information and a full range of technical assistance to District personnel, students, staff, faculty, administrators, and members of the general public related to various student services areas; provide general information regarding college programs and instruction including continuing education; refer students to appropriate staff/department.
9. Perform related duties and responsibilities as required.

Knowledge and Abilities:
MUST HAVE KNOWLEDGE OF:

• Student services program and activities.
• Pertinent State, federal, and program area policies, rules, and regulations including applicable sections of the State Education Code and state and federal regulations and guidelines concerning international students, financial aid, college admission, and other student services.
• Principles and procedures of financial and statistical record-keeping. Basic mathematics.
• Modern office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
• Interpersonal skills using tact, patience, and courtesy.
• Methods and techniques of report preparation.
• Oral and written communication skills.
• English usage, spelling, grammar, and punctuation.

MUST HAVE ABILITY TO:

• Perform a variety of complex clerical and varied technical work in support of operations and programs.
• Understand, explain, and apply laws, rules, regulations, and policies related to various college programs and student services.
• Type and/or enter data at a rate of speed necessary for successful job performance.
• Learn and adapt to changing technology and equipment used in the performance of assigned duties.
• Maintain accurate and complete records and prepare reports.
• Work independently with limited direction.
• Plan and organize work to meet schedules and deadlines.
• Analyze situations accurately and adopt an effective course of action.
• Work effectively with frequent interruptions.
• Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience:
Any combination of training and experience which would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to two (2) years of college level coursework in business or other related fields AND Two (2) years of increasingly responsible experience in a student services or academic setting involving frequent student contact and that demonstrates a basic knowledge and understanding of student services.

Minimum Qualifications: (Faculty and Academic Administrator Positions Only)


Desirable Qualifications:

• Training in basic CPR/AED and First Aid is desired.

Salary
Range 24, Steps 1-7, $5,202.92-$6,582.76. Initial placement for external applicants is Step 1. An excellent benefits package which includes medical, vision, dental, retirement, vacation, generous sick leave package, and life insurance is available for the employee and eligible dependents.

Start Date

As soon as the successful candidate is identified and following the subsequent governing board approval.

Screening Deadline
All application materials must be received on-line at https://jobs.swccd.edu. Position is open until filled. Applications received by the first screening deadline of 11:59 p.m. on Friday, May 26, 2023 are guaranteed to be reviewed by the selection committee. Any application received after the deadline is not guaranteed a review.

Work Schedule:
Monday-Friday: 8:00 a.m.-5:00 p.m. Work schedule may be adjusted to meet the needs of the office. Successful candidate may be assigned to any of the campus sites (Chula Vista, National City, Otay Mesa, and/or San Ysidro).

Additional Information:
We regret we are unable to accept faxed, e-mailed, mailed, or hand delivered application materials. Only complete application materials submitted through SWC online system will be accepted. To complete and submit your application for this position, please visit our online employment website at https://jobs.swccd.edu. All required information must be submitted online before the review date and time indicated on the job posting.

A confirmation number will be assigned if your application packet has been successfully submitted. Assistance with the online application process is available through the Human Resources Office at 900 Otay Lakes Road, Chula Vista, CA 91910; telephone: (619) 482-6395 or e-mail to employment@swccd.edu.

It is the sole responsibility of the applicant to ensure that all application materials are received by the review deadline date. A separate, complete application packet is required for each position for which you are applying for. All materials included in your application packet become District property, will not be returned, will not be copied, and will be considered for this opening only.

Candidates selected for employment with Southwestern Community College District must be fingerprinted by an electronic fingerprinting service (i.e. LiveScan) within 10 days of employment; provide clearance of tuberculosis (dated within the past 4 years and renewed every four years as a condition of continued employment) within 60 days of employment; provide proof of eligibility to work in the United States.

In addition to the above, for Faculty/Administrator positions (only), successful candidate must submit official (sealed) college transcripts confirming date degree conferred and/or a valid CA Community College Credential.

Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made at the time the interview appointment is scheduled.

As an Equal Opportunity Employer and in compliance with the Americans with Disabilities Act, Southwestern Community College District will make reasonable accommodations for individuals with disabilities.

The Southwestern Community College District shall not discriminate against any person in employment or in any program affiliated with the District on the basis of age, ancestry, color, ethnic group identification, national origin, religion, race, sex, sexual orientation, physical or mental disability, veteran status, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

Notice of Availability of the Annual Security Report – Southwestern College is committed to assisting all members of the community in providing for their own safety and security. The Annual Security Report is available on the SWCPD website at https://www.swccd.edu/student-support/safety-and-security/jeanne-clery-act/.

If you would like to receive a hard copy of the Annual Security Report, which contains this information, you can stop by the SWC College Police Department or you can request that a copy be mailed to you by calling (619) 482-6390.

The report contains information regarding campus security and personal safety including topics such as: crime prevention; public safety authority; crime reporting policies; programs to prevent dating violence, domestic violence, sexual assault, and stalking; the procedures the College will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the College or a recognized student organization; and on public property within, or immediately adjacent to and accessible from the campus.

This information is required by law and is provided by the SWC College Police Department.

Drug and Alcohol Abuse Prevention Plan (DAAPP) – More information about the DAAPP, including the Drug Free Environment and Drug Prevention Program Policy and Procedure and Biennial report can be found in the Health and Safety Section of the campus Consumer Information page ( http://www.swccd.edu/index.aspx?page=1084)

To apply, visit: https://jobs.swccd.edu/postings/4252









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