Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst to provide top-notch technical support and troubleshooting assistance to end-users in Pittsburgh, Pennsylvania. This role requires a proactive individual with expertise in resolving service desk tickets and managing Windows-based systems. As this is a long-term contract position, it offers stability and the opportunity to contribute to a collaborative, detail-oriented environment.
Responsibilities:
• Respond promptly to service desk tickets and provide effective resolutions to technical issues.
• Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory.
• Assist users with basic system troubleshooting and maintenance tasks.
• Ensure system configurations and updates comply with organizational policies.
• Maintain detailed records of support requests and resolutions.
• Collaborate with team members to improve service desk processes and user satisfaction.
• Provide guidance and training to end-users on system usage and best practices.
• Perform routine checks to identify and address potential technical vulnerabilities.
• Support organizational compliance by assisting with necessary background and child abuse clearances.
• Monitor system performance and report any anomalies to the relevant teams.• Proficiency in Active Directory and Microsoft Windows environments.
• Strong knowledge of Windows 10 operating system.
• Experience with basic troubleshooting and resolving technical issues.
• Familiarity with managing and responding to service desk tickets.
• Ability to maintain accurate documentation of support activities.
• Excellent communication and interpersonal skills for end-user support.
• Willingness to complete fingerprinting, background checks, and child abuse clearances.
• Previous experience in a help desk or technical support role is preferred.