Dispatcher/Scheduler - Skilled Trades - 5+Yrs - NW Houston - Cypress

Job Description

Job Description

Apply ONLY if you meet the following criteria:

• Dispatcher Scheduler (Minimum 5 years experience)
• Supervisor Experience (Minimum 5 years)
• Commercial Services / Facility Maintenance

JOB DESCRIPTION Summary/Objective

Coordinate dispatcher daily schedules, data entry, work, work crews, equipment, or repair services for normal installation, service, or emergency repairs rendered inside or outside the place of business. Duties may include supervising schedules, passwords, customer needs, ACS processes and procedures, scope of work, etc.

Essential Functions

· Supervise the relay of work orders, messages, and information to or from work crews, managers, and field managers and supervisors using telephones, email, or other communicative devices.

· Supervise and address questions, problems, and requests for service or equipment.

· Teach, coach, and instruct personnel in ACS processes and procedures.

· Record and maintain dispatcher calls, and files and record customer SLA, and KPI’s, work or services performed, charges, expenses, inventory, and other dispatch information.

· Supervise the schedules of dispatched workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using phone, emails, cell phone, or other devices.

· Prepare daily work and schedules for employees of dispatch department

· Prepare reports for meetings for Quality Control, Service Level Agreements, and Key Performance Indicators.

· Have strong and effective Team Building methods creating an orderly and harmonious work environment.

· Training, coaching, and leading the Dispatch team.

· Have a positive attitude and have a positive effect on those around them.

Competencies

· Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

· Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

· Speaking - Talking with others to convey information effectively.

· Time Management - Managing one's own time and the time of others.

· Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

· Work Environment* This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.***

· Position Type/Expected Hours of Work* This is a full-time position. Days and hours of work are Monday through Friday. Note that this is a Supervisory position.**

· Required Education and Experience * 1. High School Diploma or GED***

· Additional Eligibility Qualifications * Must be able to type at least 45 words per minute. * Must have 5 years Supervisory Experience

Other Duties * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· AAP/EEO Statement As an equal opportunity employer, ACS Commercial Services, L.L.C. does not discriminate in its employment decisions on the basis of race, religion, color, national origin, gender, sexual orientation, age, military status, disability, or on any other basis that would be in violation of any applicable federal, state, or local law. Furthermore, ACS Commercial Services, L.L.C. will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship, safety, and/or health risk.

· Preferred Education and Experience

5 Years of Supervisory Experience

College Degree

· Travel No travel is expected for this position.

· Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Company DescriptionACS is a Full Service Facility Maintenance Commercial Services & Construction Company. We are not just another, maintenance company; we are the best in the industry and have the best retail clients in the industry.

Company Description

ACS is a Full Service Facility Maintenance Commercial Services & Construction Company. We are not just another, maintenance company; we are the best in the industry and have the best retail clients in the industry.