Job Description
Job DescriptionTitle: Case Manager
Schedule: Onsite | Monday-Friday
Flexible shifts available (7am-4pm, 8am-5pm, or 9am-6pm)
Start Date: ASAP
Overview
This role supports a well-established insurance team operating in a collaborative, high-energy environment. The workplace culture is positive, engaging, and focused on delivering excellent service to policyholders while improving internal processes.
Position Summary
The Case Manager will cover Customer Service Representative duties as well as play a key role in assisting clients with policy-related questions, processing service requests, and managing ongoing case files. The ideal candidate has prior insurance experience, exceptional communication skills, and the ability to handle a steady flow of customer interactions.
Training and support will be provided by both the current CSR and the Renewal Manager.
Key Responsibilities:
- Respond to inbound customer calls (average 30-50 per day).
- Manage case files, service tickets, and insurance policy requests.
- Process certificates of insurance and other policy-related documentation.
- Assist with general case management duties assigned by leadership.
- Maintain accurate records and ensure timely updates within internal systems.
- Provide clear, professional support and guidance to policyholders.
- Collaborate with the CSR and Renewal Manager throughout training and task transitions.
- Support renewal workflows and help resolve service inquiries or escalations.
- Uphold company standards for communication, accuracy, and customer care.
Requirements:
- Insurance experience required (CSR, agency service, case management, or similar).
- Strong proficiency in Microsoft Office and general computer systems.
- Experience processing certificates or insurance service requests.
- Ability to manage high-volume phone activity (30-50 calls per day).
- Strong organizational skills and ability to multitask in a fast-paced setting.
- Excellent verbal and written communication skills with a professional, friendly demeanor.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $20.00 to $25.00 per hour
Search managed by: Savannah Mckillip
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.