IT Helpdesk Support

Job Description

Job Description

We are seeking a detail-oriented and technically capable individual to join our IT Department as an IT Helpdesk Support and work as part of a team to drive success. This entry-level role supports daily IT operations and will play a critical role in supporting our team members by ensuring seamless operation or our Microsoft 365-based infrastructure and lab-connected IT systems.

Reporting Relationship:

The IT Helpdesk Support will report directly to the Associate Director, IT.

Essential Responsibilities:

• Serve as the first point of contact for IT support across the organization, assisting with hardware, software, and access issues.
• Provide onboarding/offboarding support including email provisioning, device configuration, and access control.
• Provide day-to-day support for scientists and lab users.
• Maintain inventory of IT equipment and ensure accurate tracking using asset management systems.
• Maintain documentation of troubleshooting steps, known issues, and system configurations.
• Other duties as assigned.

Essential Physical Characteristics:

Ability to lift up to 25 lbs. Examples of physical requirements: lifting, walking, bending, stooping, crawling. Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.

On-Site Protocol:

Physical presence at the ADARx Pharmaceuticals worksite is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

Qualifications:

• 1-4 years of experience in helpdesk or helpdesk support.
  • Experience working in ticketing systems and structured IT support environments.
• Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
• Strong problem-solving skills and a proactive attitude towards exploring new approaches.
• Proficiency working with Microsoft 365 including Office Suite Products, Teams, OneDrive, SharePoint
• Fundamental understanding of networking concepts, including IP addressing, DNS, DHCP, and VPN technologies.

Preferred Qualifications:

• Prior experience in biotech/pharmaceutical industry is a plus.
• Associate or bachelor’s degree in information technology or a related field, or equivalent professional experience is desirable but is not required.
• IT Certification is a plus.
• Familiarity with IT ticketing systems such as Jira Service Desk or Zendesk is a plus.
• CompTIA A+ or Microsoft certifications, or equivalent are a plus.
• Efficient and accurate typing skills, with a minimum speed of 40 words per minute (WPM) to ensure timely and professional communication in support interactions and ticketing systems.

Required Key Attributes:

• Must be able to work independently as well in cross-functional team settings with supervision as needed.
• Adaptable / Flexible - willing and able to adjust to multiple demands and shifting priorities as well as an ability to meet day-to-day challenges with confidence and professionalism.
• Self-motivated with excellent interpersonal, organizational and communication skills with the ability to take a hands-on approach to work effectively in a dynamic and collaborative, fast-paced environment.

Compensation:

• This is a full-time position, Monday-Friday, with occasional overtime.
• Pay is commensurate with experience.
• Equity-based compensation
• Performance-based bonuses
• 401(k) with Company Match
• Medical, Dental, Vision
• Flexible Spending Account
• Life Insurance
• Employee Assistance Program
• Employee Discounts
• Gym Membership
• Paid Vacation
• Paid Holidays
• Paid Sick, Jury Duty, Bereavement

Work Authorization:

• United States (Required)
• Background Check
• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check.

Company Overview:

We are a late-stage clinical biotechnology company dedicated to transforming cutting-edge science into next-generation RNA medicines across a wide range of therapeutic areas. Our goal is to control the expression of specific disease drivers with highly selective RNA targeted therapies, delivering life-changing treatments for patients with urgent unmet medical needs.

ADARx Pharmaceuticals is an EEO employer committed to an exciting, diverse, and enriching work environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Disclosure Statement:

• The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
• Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
• The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual target bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, type and length of experience within the industry, and other job-related factors permitted by law.
• Total Compensation includes base salary; benefits: medical, vision, and dental insurance; life insurance; 401(k) matching program; paid time off; paid holidays; Employee Assistance Program; and other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including but not limited to cash bonuses.
• Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current NAI employee who was conditionally offered the position.