Job Description
Job Description
Job Title: Customer Service Representative
Location: Austin, TX
Job Type: Full-time
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with top-notch support and guidance for their inquiries and issues related to our products and services. You will play a vital role in ensuring customer satisfaction by effectively addressing concerns, answering questions, and resolving problems in a timely manner.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat
- Address customer inquiries and complaints promptly and professionally
- Process orders, modifications, and cancellations efficiently
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to resolve customer issues
- Provide product information and guidance to customers
Requirements & Qualifications:
- High school diploma or equivalent; additional education or certification is a plus
- Proven experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work well in a fast-paced environment
- Proficiency in using customer service software and databases