Job Description
Job Description
Accurately and efficiently generates customer correspondence, plus inputs customer orders & returns into the company’s database systems—customer-centric focus.
About our company: now 100% employee-owned with a successful 76-year history, Littleton Coin Company is one of the largest direct-response companies in the nation, selling coins, paper money, and supplies to enthusiastic collectors. We are also one of the largest employers in Northern New Hampshire. We offer competitive pay and excellent benefits, including a 401(k) plan with up to a 6% match, an Employee Stock Ownership Plan, onsite wellness programs, and a friendly, pleasant work environment. The position is located at the company headquarters in Littleton, NH.
In this fast-paced, important data entry position, you’ll generate customer letters, memos, and notices, and prepare for mailing. You’ll also enter customer orders into our company’s database system while maintaining customer accounts with the most up-to-date information. Extensive training will be provided. Primary responsibilities include:
- Managing departmental supplies
- Generating customer letters using established systems
- Performing administrative or production tasks (ie.: operating Pitney Bowes equipment) using established guidelines
- Accurately processes and verifies all Custom Coin orders
- Efficiently and accurately performing data entry tasks
- Forwarding customer feedback through appropriate channels
- Maintaining and updating customer accounts
- Performing within established quality and production standards
Qualified applicant will have:
- High school diploma
- 1 to 2 years of experience in data entry
- Knowledge of basic math
- Ability to tolerate some ambiguity and interruptions
- Strong organizational and time-management skills
- Ability to lift to 35 pounds
- 20/20 corrected vision
- Basic PC skills and legible handwriting
- Strong keyboarding skills (60-80 wpm)