Job Description
Job Description
Hot & Cold Technician - Baltimore, MD
Tech24 is a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. We are a nationwide company, headquartered in Greenville, SC with local branches located coast to coast.
The Hot & Cold Technician is responsible for driving a company vehicle to and from customer sites to troubleshoot, maintain and repair commercial kitchen equipment. To be a successful Hot & Cold Technician, you should be able to work independently and solve problems as quickly and efficiently as possible. To excel in this position, you should have strong technical skills, be a master at trouble shooting and be an expert in customer service.
Responsibilities of a Hot & Cold Technician:
- Troubleshoots and repairs commercial kitchen equipment.
- Inspects the commercial kitchen equipment and their related components to ensure safe operation.
- Communicates with customer and branch staff regarding status of repairs to ensure schedule is maintained and delays are properly communicated with customers.
- Completes service tickets according to procedures.
- Tracks truck stock to ensure needed parts are stocked on vehicle.
- Sustains service vehicle, tools, and uniforms to Tech24 standards.
- Sets a positive example for less experienced and/or new technicians by being a Company advocate.
- Follows all company policies and procedures, particularly regarding safety.
Qualifications of a Hot & Cold Technician:
- Valid driver's license and acceptable driving record
- 3-5 years of related experience
- Superb customer service skills
- Dependable and able to work independently
- Standard computer skills
- Own industry’s standard hand tools
- Ability to travel extensively within the region
- Ability to work some nights, weekend, and holidays for on-call rotation with your department (frequency varies with department size)
- Mechanically inclined with a hunger to learn new techniques and approaches
- Previous experience as a commercial technician
Benefits Include of a Hot & Cold Technician
- On demand training and full trouble shooting support.
- Company sponsored and manufacturer’s training
- Company uniforms, phone, vehicle, and gas card
- Medical, vision, and dental insurance and short-term disability plans
- Company paid long term disability and life insurance
- Paid time off and paid holidays
- 401(k) retirement savings plan with Company match and immediate vesting
Tech24 is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity