Job Description
Job Description
Full-Time Position
Salary: $60,000-$70,000/year depending on experience. This position is also eligible for bonus and a car allowance.
ROLE:
The Account Executive (AE) plays an integral role by coordinating and managing service levels to all TridentCare customers in a designated geographical territory. The AE will have a select number of facilities assigned to them for relationship management.
TASKS AND RESPONSIBILITIES:
- Take full responsibility for relationship development/management within each facility assigned
- to the Account Executive
- Develop relationships with local facility “influencers” which may include, but are not limited to,
- the Administrator, Director of Nursing and Medical Director in each of their facilities.
- Cross sell TridentCare Services to assigned facilities.
- Develop and maintain territory coverage with the Regional Sales Director (RSD) and coordinate
- with the CSE.
- Responsible for problem resolution in support of the CSEs operating in their geography.
- Problem resolution may include the following:
- Billing issues that require on‐site support
- On‐Site training (various)
- General operational issues that require on‐site support
- Clinical concerns/issues that require on‐site support
- When appropriate, coordinate TridentCare responses (for customer initiated issues) between
- the Sales Support Team (SST) and our customers.
- QA Attendance & Participation is a requirement of the position for those limited accounts
- assigned to the AE. The Account Executive will coordinate additional QA meeting attendance
- with the CSE for critical accounts. In situations where QA attendance is not possible, the
- Account Executive is responsible for ensuring the Administrator, Director of Nursing and Medical
- Director have electronic copies of their QA reports.
- Generate qualified leads for the CSE
- Identify prospects using all available resources and SUGAR database
- Significant travel required as needed within the assigned territory, with daily account visits
- Weekly and monthly call schedule will be approved by RSD and coordinated with the
- Report customer product experience issues through appropriate channels in an accurate and
- timely manner.
- Work as a liaison between the customer, external and internal TridentCare Operations.
- Track personnel changes within client facilities, develop and maintain accurate prospect and
- account file using the SUGAR database and DDF system.
- Assist in the gathering of critical information for RFP responses.
- Conduct new facility set‐ups in person
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- Conduct Review of Services for assigned clients, and as needed by the CSE.
- Collect and update competitive information
- Attend industry conferences, regional meetings and actively participate in local networking and
- professional events to cultivate customer relationships.
- Submit timely and complete reports on a weekly and monthly basis
- Establish positive public image of the Company in all interactions with prospects, customers,
- colleagues and competitors.
- Commit to professional development as appropriate
- Perform other related duties as assigned.
SKILLS|EXPERIENCE:
- A Bachelor’s Degree or equivalent knowledge is required.
- A minimum of 3 years of Sales, Marketing, or Clinical experience is required, preferably with one
- year of Sales experience. General understanding of ROI selling.
- Long Term, skilled nursing or Medical Sales experience or familiarity is preferred.
- Proven track record of increasing sales and revenue; field sales experience is preferred
- Must possess a high sense of urgency and a strong work ethic.
- Must possess basic computer skills.
- Strong communication skills (verbal and written) are essential.
- Must have strong interpersonal and organizational skills.
- Must possess a high degree of initiative, creativity, and the ability to meet deadlines and work
- with minimal supervision.
- Individual must have good time management skills and the ability to prioritize tasks
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