Job Description
Job Description
Company Overview
Safety Plus Inc. leads the market as the premier provider of SaaS technology and technology-enabled worksite safety services. Our innovative solutions are revolutionizing the industry, and we're committed to maintaining our position as a leader in the market.
We are on the cusp of revolutionizing the safety landscape with groundbreaking solutions that make safe work efficient and easy. Our commitment to excellence, creativity, and providing customers with new ways to embed safe work practices sets us apart. With a focus on innovation and growth, we provide our customers with cutting-edge technology and exceptional service.
At Safety Plus Inc., we are on a mission that is both compelling and noble. Join us in this vital endeavor and exciting career journey.
Why Choose Safety Plus Inc?
If you are looking for a rewarding career where you can make a real impact, Safety Plus Inc. is the place for you. Join us in our mission to create safer workplaces and protect lives.
- Innovative Technology: Our proprietary software revolutionizes safety management, providing our clients with real-time insights and solutions.
- Expert Consulting Services: Our team of experienced safety consultants are industry leaders, providing customized solutions to meet each client's unique needs.
- Impactful Work: Join a team that is making a difference every day, creating safer environments for workers across industries.
- Professional Growth: We are committed to the growth and development of our employees, offering continuous learning opportunities and career advancement.
Position Overview
Are you passionate about delivering exceptional customer outcomes and driving business success? As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of our company. We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function.
We’re looking for a strategic, relationship-driven Customer Success Manager to serve as the primary point of contact for a portfolio of clients. This role will be responsible for driving adoption, ensuring retention, identifying expansion opportunities, and helping clients achieve safety success through our platform and services.
You’ll work cross-functionally with sales, product, service delivery, and leadership teams to champion the voice of the customer while delivering measurable business outcomes. This is not a passive support role—it’s an opportunity to make safety proactive, tech-driven, and people-focused.
Key Responsibilities
- Build Lasting Relationships: Cultivate strong connections with your book of business, ensuring customer satisfaction and loyalty.
- Drive Adoption and Revenue: Monitor and manage customer adoption, retention, and annual recurring revenue, ensuring our solutions deliver maximum value.
- Identify Opportunities: Proactively uncover strategic expansion and cross-sell opportunities, providing customers with additional value.
- Establish Governance: Develop and oversee a comprehensive customer governance structure with clear processes, communication channels, and cadence.
- Champion the Customer Voice: Represent customer needs and trends through feedback, escalations, and enhancement requests.
- Collaborate Cross-Functionally: Work with various teams to resolve customer escalations, identify root causes, and implement long-term solutions.
- Track Success: Drive and track customer adoption and usage of Safety Plus products and services.
- Manage At-Risk Clients: Proactively identify at-risk clients and develop escalation and remediation plans to ensure their success.
Qualifications
- Minimum 2 Years of Customer Success experience in a SaaS environment
- Proven ability to identify and act upon process improvement opportunities
- Demonstrated a high level of skill in organization and prioritization in a fast-paced environment
- Experience using Salesforce and Microsoft Suite to influence customer behavior to drive business objectives with key decision-makers
- Strong written and verbal consultative communication skills
- Comfortable and proficient with managing conflict and working with diverse populations at all levels
- Strong negotiation skills, comfortable navigating financial conversations, and dealing with potential churn.