Job Description
Job DescriptionDescription:
Do you believe in spreading kindness through genuine connections and purposeful actions that make the world a better place? If this resonates with you, we encourage you to apply to become a Floor Leader!
The Floor Leader position performs a full spectrum of duties, contributing to an exceptional guest experience, employee satisfaction and the financial health of the business. This position will provide the Floor Leader an opportunity to gain a foundation of knowledge that will contribute to their professional development by working on special projects and participating in some of the day-to-day duties of the managers.
Responsibilities (include but are not limited to):
Customer service:
- Model the way for excellent customer service demonstrating a standard of excellence.
- Perform the Manager on Duty shift in front of house/concierge desk, demonstrating a high level of care for all guests.
- Observe in-the-moment guest recovery and participate in follow-up with guests and appropriate team members.
Retail:
- Participate in setting retail goals for staff and creating contests and motivation to support retail goals.
- Ensure that retail shelves are dusted and stocked, provide daily motivation for the team including role-playing retail sales scenarios with Concierge to ensure goals are met.
Liaison:
- Work shifts ‘on the floor’, acting as a liaison between the front desk, housekeeping, managers and therapist team, with limited scheduled hours of admin work to be performed in the back office.
- Work closely with reservation staff for daily changes to therapists’ and guests’ service schedules and communicating immediate changes to the correct person.
Maintenance:
Troubleshoot any issues, i.e., broken equipment, damage to building, communication with General Manager re: construction noise, alarms, issues affecting service, etc.
milk + honey offers the following benefits:
- Competitive compensation plan
- Affordable Health, Dental and Vision plans after 30 days of employment (for qualifying employment status)
- Paid Time Off upon hire (for qualifying employment status)
- Matching 401k plan (for qualifying employment status)
- Company paid Basic Life/AD&D
- Internal growth + mobility
- Self Care Perk
- Hyper-clean environment and products free of harsh toxins
- Generous discounts on Spa, Salon, and medSPA treatments and products (based on location availability)
- Training opportunities and continuing education
- LA Fitness Gym Discount (TX + CA)
- Return-to-Work bonus for new parents following Maternity Leave (for qualifying employment status)
- Paid volunteer time off opportunities
Why You’ll Love it Here:
- Embrace Kindness: Work in a supportive environment where your well-being and the well-being of our guest come first.
- Foster Connection: Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.
- Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards
- Celebrate Inclusiveness: Join a diverse team where everyone’s unique style and perspective are celebrated.
- Pursue Excellence: Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.
Requirements: