Communications Officer

Communications Officer

Oregon State University

Department:

Appointment Type:

Job Location:

Min Salary:
Max Salary:

Position Summary:

Department - Dept of Public Safety (QUB)
Position Title - Communications Officer
Job Title - Communications Officer
Position Appointment Percent - 100
Appointment Basis - 12
FLSA Status - Non-Exempt/Eligible for Overtime
Job Location - Corvallis
Faculty Status - Regular
Tenure Status - N/A

Position Summary
Building on 150 years as Oregon's land grant institution, Oregon State University serves the state, the nation and the world as a premier 21st century research university.

MISSION- As a land grant institution committed to teaching, research, and outreach and engagement, Oregon State University promotes economic, social, cultural, and environmental progress for the people of Oregon, the nation, and the world.

We will be welcoming and foster belonging and success for all. We are a diverse community, defined by the rich palette of cultures we share, and we will strive to eliminate achievement gaps among sub-groups of students and inequities in the advancement of faculty and staff. We will foster the personal success of each member of the university community and instill a commitment to serve Oregon, the nation, and the world.

OSU is building an organizational culture founded on the values of inclusion, mutual respect, good physical and mental health, collaboration, and humility, so that people form every background are welcomed and thrive, our community is diverse, and our leadership advances both excellence and innovation.

The OSU Department of Public Safety will support and emulate the mission, core values and goals as outlined in OSU's Strategic Plan for 2024-2030, “Prosperity Widely Shared”, by providing for a safe campus for students, faculty, staff, and visitors that facilitates Oregon State University's educational, research, and community service goals; and to provide these serves with the highest standards of inclusivity, transparency and accountability.

As a member of the Oregon State University Public Safety Department employees will provide investigational and administrative support to the Campus Public Safety personnel and Police. OSU Public Safety is a Secondary Public Safety Answering Point (PSAP) which requires the processing of emergency and non-emergency telephone calls and responds to requests for public safety services; determines the nature of the call and deploys the appropriate personnel and equipment; operates computer-aided dispatch systems and various mission-critical communications equipment. Coordinates inter-agency and multi-agency public safety responses, ensures responder safety, and responds to the needs of the community members to safeguard life and property, and to promote community livability. Employees will adhere to the Telecommunicator Code of Ethics, maintain proficiency in established policies, procedures, telecommunications equipment and knowledge of geography of the area served.

Position Duties
20% Radio Operations

Monitor and operate radio console using multiple radio frequencies

Dispatch Police and Public Safety Officers

Communicate status updates

20% Phone Operations

Operate multi-line telephone software

Receive, process and transfer emergent/non-emergent calls and requests for service

Communicate with university personnel

30% Data Entry & Information Queries

Show proficiency in the use of various systems to include CAD, RMS, LEDS/NCIC, Laserfiche, as well as other software systems provided

Maintain a computerized log of all incidents and contact information

20% Alarms

Monitor burglary, fire, and maintenance alarms and take prescribed action

5% Confidentiality and Reporting

Receive crime and incident information from other agencies and relay to appropriate personnel

Clery crime and fire reporting

Maintain high levels of confidentiality

5% Other duties as assigned

Minimum/Required Qualifications

High school diploma, or equivalent

Law Enforcement Data Systems (LEDS) certification, OR ability to obtain within sixty (60) days of hire.

Possess DPSST Telecommunications certification OR ability to obtain within 18 months of hire.

Proficiency with computers and standard office programs including Excel, Word, electronic databases, email, web applications, typing, and data entry.

Strong oral and written communication skills.

Follow policies and directives.

Critically think and solve problems.

Attend and successfully complete work-related training.

Understand and demonstrate knowledge of OSU-DPS administrative policies, procedures, rules and guidelines within 18-month probationary period;

Must successfully complete a proficiency test (as applicable).

Must successfully pass a comprehensive pre-employment background assessment that includes at a minimum: criminal history check; driving records; medical examination; psychological evaluation; drug screening; national fingerprint CJIS check and an inclusive appraisal of work history.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

Nuclear Regulatory Commission, 10 CFR 73.2 (a) (1). Defines a background check as: Federal Bureau of Investigation (FBI) criminal history records check (including verification of identity based on fingerprinting), employment history, education, and personal references. Individual engaged in activities subject to regulation by the Commission, applicants for licenses to engage in Commission regulated activities, and individuals who have notified the Commission in writing of an intent to file an application for licensing, certification, permitting, or approval of a product or activity subject to regulation by the Commission are required under 73.57 to conduct fingerprinting and criminal history records checks before granting access to Safeguards Information. A background check must be sufficient to support the trustworthiness and reliability determination so that the person performing the check and the Commission have assurance that granting individuals access to Safeguards Information does not constitute an unreasonable risk to the public health and safety or the common defense and security.

Preferred (Special) Qualifications

One year of previous experience in a Communications Center or Call Center.

A demonstrable commitment to promoting and enhancing diversity.

Working Conditions / Work Schedule

This position is fully on-site and may require work in a confined area, restricted to authorized personnel only.

Work in an area with moderate noise levels caused by equipment and radio transmissions; is restricted to workstation for long periods, sometimes in a close work area.

Required to work rotating and varied shifts (day, swing and graveyard). Shifts cover 24 hours a day, 7 days a week to include weekends and holidays. Shifts vary between 8, 10 and 12 hours but could be longer due to emergency situations or increased workload.

Required to work during inclement weather conditions and during natural disasters. Travel outside of Corvallis Campus may be necessary to attend workshops and training sessions.

Decision Making/Guidelines
Employees must demonstrate an ability to work under little to no supervision at times while effectively making critical decisions that may impact the safety of life and/or property. Utilization of policies and procedures are guides but not all encompassing. Individuals must be able to make split second decisions based on training and resources to minimize civil and criminal liability and ensure the safety of OSU's community.

This position requires a clear and unambiguous commitment to compliance of all National Collegiate Athletic Association (NCAA) regulations for Division I (FBS) universities - No

To apply, visit: https://jobs.oregonstate.edu/position_descriptions/152979

Position Duties


Minimum Qualifications


Additional Required Qualifications


Preferred (Special) Qualifications


Working Conditions / Work Schedule


Special Instructions to Applicants


To apply, please visit: https://jobs.oregonstate.edu/position_descriptions/152979







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