The Clinical Manager at Concerted Care Group, LLC / Kolmac Integrated Behavioral Health and all of its subsidiaries ("Kolmac" or the "Company") is ultimately responsible for the daily administration and supervision of Kolmac-CCG delivery of clinical services. This includes staffing all programs, as well as the training and development of all clinical staff. The Clinical Manager in partnership with the Executive Director is responsible for managing Key Performance Indicators. This individual provides oversight and authority for ensuring compliance with Kolmac/CCG policies and procedures. The Clinical Manager has responsibility for the long and short-term planning, program evaluation, and compliance with federal, state, local, and independent regulatory statutes.
Essential Duties and Responsibilities:
- In partnership with the Executive Director, is responsible for all staffing processes, including interviewing, training, staffing for all sessions/groups, performance management/annual evaluations as well as review of and approval of timecards.
- In partnership with the Executive Director, addresses performance issues including disciplinary action (verbal and written) as needed.
- In partnership with the Executive Director is responsible for executing established clinical outcome Key Performance Indicators including patient retention, successful program completion rates, transitions through the Kolmac continuum of care, and Average Length of Stay.
- In partnership with the Executive Director is responsible for ensuring staff Key Performance Indicators including counselor productivity and direct care hours are being met.
- Sets a standard of clinical and professional excellence providing clear expectations and accountability for all clinical staff.
- Along with the Clinical Director is responsible for overall patient satisfaction. Responds to patient concerns and resolves any issues as they develop.
- Perform regular employee reviews and provide feedback on their performance to help motivate their dedication to professional goals.
- Safeguards model fidelity ensuring that an evidence-based, harm reduction approach to patient care is promoted and practiced.
- Is skilled in Motivational Interviewing, and Cognitive Behavioral Therapy and assists in training clinical staff in these approaches.
- Provides supervision with a focus on performance management as well as clinical certification or licensure.
- To include the following:
- Will complete weekly clinical supervision document within 24 hours of supervision and submit to the CCO.
- Ensures completion of clinical documentation including Treatment Plans, BAMs, group, individual and case management notes, discharges, etc.
- Facilitates weekly staff meetings and group supervision and treatment plan reviews and updates.
- Regularly observes groups and reviews charts to ensure all treatment being provided is consistent with the organization’s standards.
- Runs daily and weekly auditing reports to ensure excellent patient care and adherence to documentation standards.
- Ensures completion of the incomplete visit report and appointment history report.
- Ensures completion of the Discharge Cleanup Report.
- Reviews all admission and discharges weekly for their region/programs
- Completes the Offboarding checklist when a clinicians resigns
- May carry an IOP, group therapy or individual therapy caseload.
- Will be responsible for group coverage as needed.
- Partners with the compliance team to maintain compliance with CARF standards and state regulations.
- Adheres to company operating policies and procedures.
- Collaborates with the medical director and other clinical/medical leadership to improve and develop clinical programming, ensuring Kolmac/CCG is implementing evidenced-based practices.
- Embodies the spirit of a teacher, continually driving professional growth with all clinical and administrative team members.
- Promotes the organizations image in a positive and professional manner.
- Other duties as assigned.
Specific Pennsylvania Requirements
- It is the employee’s responsibility to ensure the following requirements are met:
- Must complete a minim of 6 hours of HIV/AIDS training within first year of employment.
- Must complete at least 4 hours of tuberculosis, sexually transmitted diseases and other health related topics training using a Department of Drug and Alcohol Programs approved curriculum within the first year of employment.
- Annual completion of the Department of Drug and Alcohol Programs sponsored Clinical Manager training. This training consists of an in person and online component.
- In addition, to the requirements above, each Clinical Manager shall complete at least 12 clock hours of training annually. See Director of Training for more information.
- Clinical Managers who have not functioned for 2 years as supervisors in the provision of clinical services shall complete a core curriculum in clinical supervision. Training not provided by the Department of Drug and Alcohol Programs shall receive prior approval from the Department of Drug and Alcohol Programs.
- If a Clinical Manager has less than 2 years of clinical experience working directly with the chemically dependent person, 6 of the annual training hours required during the first year of employment shall be in diseases of addiction.
- Clinical Managers are required to participate in documented monthly meetings with their supervisors to discuss their duties and performance for the first 6 months of employment in that position. The frequency of meetings thereafter shall be based upon the Clinical Manager’s skill level.
Qualifications - Education and Experience:
- Must Haves:
- Master’s degree in a Behavioral Health related field (Example- Psychology, Social Work, Counseling, etc).
- Experience providing group and individual counseling to individuals with substance use and co-occurring psychiatric disorders.
- Board approved supervision status required
- Minimum of 3 years’ experience in a supervisory/management position within the human services field.
- Familiar with state regulations, CARF standards, and DEA regulations – when necessary.
- Must have a minimum of 5 years working within the field of substance use disorder treatment.
- Must be willing to work at least three (3) evenings per week, until 8pm.
- Exhibits excellent written and oral communication skills.