Job Description
Job Description
Job Overview
We are seeking a permanent, dedicated, and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service and ensuring a welcoming atmosphere. As a Front Desk Staff, you will play a crucial role in patient relations, handling check-ins and check-outs, and addressing any inquiries or concerns.
Responsibilities
- Greet patients upon arrival with warmth and professionalism, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently while maintaining accurate records.
- Respond promptly to inquiries, providing information about our services.
- Handle appointments, modifications, and cancellations with attention to detail.
- Conduct audits as required, ensuring all financial transactions are accurately recorded.
- Maintain the cleanliness and organization of the front desk area to enhance the patient experience.
- Collaborate with housekeeping to ensure patient satisfaction and office cleanliness.
- Utilize phone etiquette to manage incoming calls effectively, directing them to appropriate departments when necessary.
- Assist in resolving complaints or issues with empathy and professionalism.
Requirements
- Previous experience in customer service is preferred, but willing to train.
- Strong communication skills with an emphasis on patient relations, or bilingual abilities, are a plus.
- Familiarity with office management software is an advantage.
- Ability to work flexible hours, including evenings and weekends as needed.
- Excellent phone etiquette and interpersonal skills to engage effectively with patients.
- A proactive approach to problem-solving with strong organizational skills and the ability to multitask.
- Knowledge of Chiropractic care is beneficial for assisting patients.
Join our dynamic team where your contributions will make a significant impact on our patients' experiences!