Job Description
Job Description
POSITION OVERVIEW
The Donor Services Director is a key role responsible for delivering an outstanding donor experience. This position is dedicated to ensuring that every donor feels supported, valued, and inspired by their charitable giving. The role involves developing and executing donor stewardship strategies that differentiate NCF and foster long-term donor engagement. This role offers opportunities for growth, mentorship, and advancement within the organization.
Reporting Structure and Location:
This position reports directly to the COO. It is a full-time, hybrid, role with office location in Summerlin a suburb of Las Vegas, NV.
Key Responsibilities
Donor Experience & Stewardship
- Build and maintain strong, long-term relationships with donors, including individuals, families, and corporations.
- Design and implement innovative donor stewardship programs that enhance the giving experience.
- Provide customized philanthropic strategies and impact reporting to donors.
- Oversee donor recognition programs, ensuring contributors feel appreciated and connected to their impact.
Donor Support & Engagement
- Serve as the primary point of contact for donor inquiries, providing timely and high-quality support.
- Educate donors on giving options, philanthropic strategies, and community impact.
- Collaborate with internal teams to streamline donor service operations and enhance efficiency.
Community Engagement & Impact
- Represent NCF at donor events and community engagements, serving as a brand ambassador.
- Identify and cultivate strategic partnerships that enhance donor experiences and deepen community impact.
- Lead donor engagement initiatives that reinforce NCF’s mission and values.
Qualifications
Required Experience & Skills
- 7+ years of experience in donor relations, client services, or philanthropy.
- Proven expertise in donor stewardship, engagement, and relationship management.
- Strong communication and presentation skills with a service-oriented approach.
- Strategic thinking and analytical capabilities.
- High level of emotional intelligence and cultural competency.
Preferred Qualifications
- Experience in community foundations or philanthropic organizations.
- Knowledge of local community needs and the philanthropic landscape.
- Proficiency in donor database management systems.
Personal Qualities
- Exceptional interpersonal skills, with the ability to build trust and rapport.
- Passion for enhancing the donor experience and fostering meaningful relationships.
- Commitment to diversity, equity, and inclusion in donor engagement strategies.
Impact You'll Make
As the Donor Services Director, you will play a pivotal role in:
- Elevate the donor experience to differentiate NCF from other organizations.
- Strengthen donor relationships to foster long-term philanthropic commitments.
- Lead innovations in donor engagement, enhancing giving experiences and community impact.
Benefits and Compensation:
- Salary: $80,000 - $100,000
- Employment Type: Full Time
- Paid Time Off: 20 PTO Days + 13 holidays
- Retirement: 401k 3% employer contribution
- Medical, dental and vision insurance: 100% paid for employee, employee pays for beneficiaries
- Cell phone & internet stipend $70 per period
Company DescriptionFor nearly four decades, Nevada Community Foundation (NCF) has served as the trusted philanthropic partner for Southern Nevada’s leading families and their professional advisors. We have helped our donors grant more than $250 million in Southern Nevada, the United States and all over the world and we serve as stewards of nearly $250 million, today.
At NCF, we believe that philanthropy can be a powerful force for positive change. We help donors reimagine their approach to giving; move beyond traditional grant-making and transactional philanthropy; and embrace “philanthropic alpha” – greater impact through innovative and collaborative community investments that transform communities for the better.
Our mission is to steward donors' charitable giving, now and for generations to come and to provide leadership, vision and impactful community investment for Southern Nevada and across the state. Nevada Community Foundation stewards more than 150 charitable funds with nearly $250 million in assets and has been awarded The Community Foundations National Standards Accreditation Seal for our commitment to rigorous, sector-driven best practices that exceed federal and state law requirements and demonstrate accountability and excellence to donors, communities, policymakers, and the public.
Our Culture & Values:
Our core values and our culture are inexorably linked and guide our daily work and decision-making:
•\tHumility: We acknowledge others’ value; we contribute without ego; we prioritize the community's needs.
•\tInnovation: We encourage ideation; we seek innovation; we challenge the status quo.
•\tTrust: We act with transparency; we embrace accountability; we privilege integrity.
Company Description
For nearly four decades, Nevada Community Foundation (NCF) has served as the trusted philanthropic partner for Southern Nevada’s leading families and their professional advisors. We have helped our donors grant more than $250 million in Southern Nevada, the United States and all over the world and we serve as stewards of nearly $250 million, today.\r\nAt NCF, we believe that philanthropy can be a powerful force for positive change. We help donors reimagine their approach to giving; move beyond traditional grant-making and transactional philanthropy; and embrace “philanthropic alpha” – greater impact through innovative and collaborative community investments that transform communities for the better. \r\n\r\nOur mission is to steward donors' charitable giving, now and for generations to come and to provide leadership, vision and impactful community investment for Southern Nevada and across the state. Nevada Community Foundation stewards more than 150 charitable funds with nearly $250 million in assets and has been awarded The Community Foundations National Standards Accreditation Seal for our commitment to rigorous, sector-driven best practices that exceed federal and state law requirements and demonstrate accountability and excellence to donors, communities, policymakers, and the public.\r\n\r\nOur Culture & Values:\r\n\r\nOur core values and our culture are inexorably linked and guide our daily work and decision-making:\r\n•\tHumility: We acknowledge others’ value; we contribute without ego; we prioritize the community's needs.\r\n•\tInnovation: We encourage ideation; we seek innovation; we challenge the status quo.\r\n•\tTrust: We act with transparency; we embrace accountability; we privilege integrity.