Job Description
Job Description
ABOUT US
Founded in 1981, Penn Veterinary Supply was created out of the belief that there is a better way to supply veterinarians with products and services. This belief remains at the core of everything we do. We proudly remain a family owned and operated business, free of corporate ownership. This enables us to best meet the needs of our customers on an individual basis without the pressure of answering to shareholders. We strive to set a higher standard of servicing the veterinary profession by focusing on our Power in Partnership model:
- Penn Vet is a Family-Owned Business that values our PEOPLE and yours.
- Our team is dedicated to providing SOLUTIONS for the veterinarians and entire staff at independent, privately held veterinary hospitals.
- We aim to be a true business partner that strives to consistently exceed your SERVICE expectations.
- We select partners who advocate for the importance of the veterinarian's recommendation of PRODUCTS that provide quality, savings, and value.
Penn Vet was founded in Lancaster County, Pennsylvania, and has since grown to open branches in Michigan, Florida, and North Carolina.
ABOUT THE POSITION
We are seeking a proactive and skilled IT Administrator to manage and maintain our company's essential IT infrastructure, systems, and end-user support. The ideal candidate will be a problem-solver who can ensure the highest levels of system availability, performance, and security across our organization. This is a critical role that directly supports the productivity of every employee.
This position provides high level IT support, assistance and troubleshooting through remote desktop platforms, SSH, cloud-based portals and virtual infrastructure. This position requires the ability to work in a fast paced, changing environment while maintaining a high level of professionalism, customer service, communication, and organization.
Essential Responsibilities
- Implement and maintain robust cybersecurity measures, including firewalls, antivirus/endpoint protection, and access control policies
- Manage and test data backup and disaster recovery procedures to ensure business continuity
- Holistic monitoring of hardware and software (network, server, and security systems). Analyzes and resolves problems and performs upgrades
- Ability to make swift decisions and take initiative to achieve tasks and/or goals
- Resolve helpdesk incidents related to network, server, backup and security systems
- Supports IBM iSeries server hardware and operating system. Responds to daily operational requirements, monitor system performance, perform upgrades, analyze and resolve problems
- Provides administrative support for various software systems used throughout the organization
- Develop and maintain clear IT documentation and provide basic training on IT best practices
- On call rotation with Network Administrator. Occasional backfill for Support Specialist on EOD processes
REQUIREMENTS
- Associate degree in Computer Science, Information Technology or a combination of certifications and 2-4 years of relevant experience in:
- Configuration, implementation and monitoring of MDR/EDR security software
- Configuration, installation and troubleshooting of switches, routers and firewalls (VPN, VLAN, ACLs)
- Management of Microsoft OS for servers and workstations
- Microsoft 365 Administration
- Virtualization infrastructure (VMware preferred)
- Ability to organize one’s own activities and manage multiple priorities independently while also working as an active member of a team
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication skills, both verbal and written
- Ability and willingness to learn new technologies and processes
QUALIFICATIONS
- Experience with NGAV/EDR and SIEM solutions (Rapid7 preferred)
- Experience configuring Active Directory, GPOs, DNS, DHCP, WSUS
- Proficiency in supporting network hardware, protocols, applications, tools and devices
- Proficiency in Microsoft 365 Administration (Endpoint Manager, Exchange, Entra, SharePoint, Teams)
- Experience with Proofpoint, Mimecast or other email protections suites
- Experience with VMware vSAN
- Experience with backup solutions, replication and retention policies including disaster recovery planning
- Working knowledge of iSeries hardware and OS/400 operating system
- Advanced certifications (Cisco, Microsoft, AWS, Security+, Network+)
- Experience with scripting and automation tools (PowerShell, Bash, Python)
- Proficient with IT security, system monitoring and networking best practices
- Ability to work remotely and travel occasionally
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Regularly communicate accurate information and ideas so others will understand
- Operate a computer and other office machinery for extended periods of time
- Move about inside the office to access file cabinets, office machinery, etc.
- Must be able to remain in a stationary position at a desk for prolonged periods of time
- Ability to observe details at close range
- May occasionally be required to lift up to 50 pounds
Penn Veterinary Supply is a drug-free workplace. Candidates are required to successfully pass a pre-employment drug screen and background check. Penn Vet is an Equal Employment Opportunity employer that does not discriminate based on race, color, religion, sex, disability, marital status, age, pregnancy, national origin, protected veteran status, ancestry, genetic information, sexual orientation, or any other characteristic protected by applicable federal or state laws.
Monday - Friday, 7:00 AM/8:00 AM - 4:00 PM/5:00 PM and Saturday & Sunday, On Call