Job Description
Job DescriptionDescription:
Overview
The Flex Assistant Office Manager provides operational and leadership support across four Perry County offices. This role assists the Executive Branch Officers and Regional Manager with daily operations, staffing coordination, and delivering an exceptional customer experience. The Flex Assistant Office Manager helps ensure consistent operational standards and a high level of service across all Perry County locations.
Operational Support
- Provide coverage and operational support across all Perry County offices as needed.
- Assist with complex transactions, answer operational questions, and ensure adherence to bank procedures.
- Maintain a teller drawer when necessary and support new account openings.
- Prepare required reports, manage teller supply inventory, and image completed work for the Operations Department.
- Greet and serve customers in a friendly, professional manner.
- Meet deposit and operational goals established in the Bank’s annual budget.
Leadership & Staff Development
- Provide on-the-job training, guidance, and support to frontline staff, Head Tellers, and CSR/Head Tellers.
- Perform HR-related functions including scheduling, timecard review, performance appraisals, and grievance resolution.
- Direct staff on quality customer service standards through regular feedback and staff meetings.
- Collaborate with other departments to support training and development initiatives.
Office Management
- In the Executive Branch Officer’s absence, ensure all office operations follow established policies and procedures.
- Oversee security, cleanliness, and proper maintenance of the office; supervise opening/closing procedures; and ensure secure handling of negotiable items.
Planning & Coordination
- Participate in setting departmental goals and implementing strategies to achieve them.
- Determine work procedures, create work schedules, and monitor workflow efficiency.
- Communicate regularly with the Executive Branch Officer, Regional Manager, and other supervisors to coordinate activities and share updates.
- Provide timely reports and updates to leadership.
Supervisory Responsibilities
- Assist in the recruitment, selection, and onboarding of new employees.
- Ensure proper orientation and training for new hires.
- Review employee performance during probation and at scheduled intervals.
- Organize, schedule, and delegate work effectively.
- Enforce personnel policies in accordance with organizational guidelines.
Requirements:
Education/Training: B.S. or B.A. degree in a related field normally required; specialized business education and training. NMLS licensing may be required.
Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations, communicative and sales skills; proficient PC skills; a thorough knowledge of bank operating policies and procedures which impact consumer services; a thorough knowledge of the features and benefits of all bank consumer products and services; demonstrated management and supervisory skills; visual and auditory skills; valid driver’s license.
Experience: A minimum of two (2) years’ experience in a related position normally required.