About the Role:
The Business Partner role under field Alliances Operations will be responsible for day to day operations supporting the rapidly growing CrowdStrike partner ecosystem as well as Crowdstrike Alliances/Partner leadership team and wider Alliances/Partner team. This role will have an emphasis on managing strong Salesforce data and partner program integrity with emphasis on our partner facing processes. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability and be the partner advocate.
What You'll Do:
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Partnering with Alliances Leaders and their teams with emphasis to assist with Channel strategy with data led insights into trends, gaps and opportunities to execute the plan.
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Continuous enablement of wider Alliances/Partner team to ensure seamless execution of partner related processes and initiatives.
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Managing day-to-day operational tasks to support Partners, Partner Managers, and Sales teams.
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Understanding and interpreting data and ability to prepare metrics and KPIs that are shared with management on a regular basis.
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Managing partner onboarding and compliance support. Assisting with complex contractual cases.
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Ensuring all partner deals are properly categorized and correct partner attribution is tagged. Regional deal support.
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Advising on process enhancements and liaising with IT, capability and GTM teams.
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Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future.
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Participating in the Annual Planning Process.
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Investigating and Resolving Commissions issues escalated by the Comp Team.
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Instituting best practices and scalable processes, including data flow.
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Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners.
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Implementing new processes and process enhancements within the Americas.
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Delivering regular enablement sessions for wider Alliances/Partner sales teams. Onboarding of new hires. Managing knowledge transfer and training materials.
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Training shared services team, and acting as a point for escalation.
What You'll Need:
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Bachelor's degree
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Minimum 2 years of (Partner / Channel) Operations experience
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Strong analytical background and ability to flush out anomalies
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Be a self-starter, detail and process oriented, and operationally-minded
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Excellent presentation, communication, and influencing skills, with strong business partnership experience
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Expertise in business applications including Excel, PowerPoint, Salesforce and Tableau
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Ability to work in a fast-paced environment and manage through ambiguity and change
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Curious minded and willingness to constantly improve experience for our partners and internal teams
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Ability to optimize and prioritize tasks
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