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Branch Operations Supervisor

companyGreater Texas Credit Union
locationCollege Station, TX 77840, USA
PublishedPublished: 2/24/2024
Banking

Job Description

What's in it for you as a Branch Operations Supervisor:

  • Training and ongoing coaching to learn and develop highly desired skills. 
  • A place where you can help members and teammates in meaningful ways. 
  • Full Benefits Package, Sundays off, 10 paid holidays, 401k, a job that looks great on a resume! 
  • All the coffee your heart desires. 
  • Halfway decent potlucks.

The Basics of a Branch Operations Supervisor role:

  • Weekly schedules will be set between the hours of Monday thru Friday 8:45 am to 5:15 pm.
  • Rotating Saturday hours from 8:45 am-1:30 pm.

Summary of what you'll do as a Branch Operations Supervisor: 

The Branch Operations Supervisor role will direct all aspects of day-to-day branch operations to provide a Top-Tier experience for members.

  • Attract, coach, and engage assigned staff through servant leadership and continuous coaching.
  • Process cash orders, and balance vault, and perform periodic audits of cash drawers.
  • Account for inventories of money orders, cashier’s checks, gift cards, and other services sold.
  • Resolve complex member issues by performing research and follow-up with members.
  • Recommend process improvements in order to streamline or reduce costs.
  • Coordinate with Learning & Development to ensure assigned team members are developing their skills and are fully trained on operational tasks.
  • Participate in the implementation of branch business goals, coaching staff, and assist in achieving annual branch goals.
  • Act in a Branch Associate role as needed.
  • Reinforce the Credit Union’s mission, vision, and values by serving as a culture agent, motivating employees to achieve higher standards, and promoting a commitment to excellence in service, and technology-driven products and processes.
  • Promote community development initiatives and volunteers in the communities serviced by the branch.
  • Other duties as assigned.

Qualifications

Must Haves:

  • Servant Leadership, Verbal & Written Communication, Attention to Detail, Complex Problem Solving, Coaching & Upskilling.
  • 2+ years of credit union or banking experience in a branch operations role.
  • HS Diploma/GED

Additional Information

All your information will be kept confidential according to EEO guidelines.

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