Job Description
Job Description
Job Summary:
We are seeking a customer-focused and technically minded professional to join our team as a Technical Customer Support Specialist. In this role, you will be the go-to resource for providing knowledgeable, solution-oriented support to customers across our full range of SignComp product lines, including EconoComp, Standard, Commercial, and Architectural systems.
Key Responsibilities:
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Provide expert technical support and product guidance to customers, helping them understand and effectively utilize SignComp’s framing systems.
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Assist customers in selecting the most suitable framing solutions for their specific project needs, clearly communicating functionality and benefits.
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Troubleshoot and resolve product-related issues, including installation challenges and maintenance concerns, in a professional and timely manner.
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Manage post-shipment inquiries such as product returns, damage claims, and technical assistance, while maintaining a high level of empathy and professionalism.
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Collaborate closely with sales and technical teams to address customer feedback, ensure satisfaction, and improve the customer experience.
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Accurately document all customer interactions, issues, and resolutions within the CRM system for seamless communication and tracking.
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Stay current on product updates, enhancements, and industry trends to offer valuable insights and support to both customers and internal teams.
Qualifications:
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Strong communication and problem-solving skills
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Technical aptitude and ability to learn and explain complex product features
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Experience in customer service or technical support preferred
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Familiarity with CRM systems and data entry
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Team-oriented mindset with a proactive approach to customer care
This role is ideal for someone who thrives on helping others, enjoys solving problems, and takes pride in delivering a top-tier customer experience.
You should be proficient in:
- Customer Service