Hospital Navigator - Patient Care Coordinator
Job Description
Job DescriptionAre you a compassionate and empathetic individual with a passion for helping others? As a Patient Access coordinator, you'll play a crucial role in providing exceptional patient experiences. If this defines you, come join our team!
Job Details:
- Pay-$30.00
- Schedule : Monday – Friday 3:30pm-12:00am
- Duration: 23 weeks initially
- Location: Palo Alto
Benefits
- Weekly payroll
- Health benefits
- Referral bonus*
- 24-hour accessibility
- Personalized service
Qualifications:Education:
- High School Diploma or GED equivalent
Experience:
- Minimum of 2 years of experience working in a healthcare setting or customer service related field
- Scheduling and Insurance experience
- Basic PC Skills (Windows, Excel, and Word)
- EPIC experience highly preferred
Responsibilities:
- Ensuring that high-risk patients who are currently admitted have a scheduled follow-up appointment with their PCP before leaving the hospital, ultimately improving health outcomes and reducing readmission rates
- Acts as a non-clinical liaison/concierge/navigator for patients, providing assistance and support before, during, and after their medical facility visit going above and beyond to assist with their needs.
- Facilitates scheduling of physician appointments and care during in-patient and out-patient stays for key individual
- Assists in navigating the Stanford healthcare system including enrolling in MyHealth, medical equipment services, aging adult services and physician searches.
- Communicates patient and guest concerns to the appropriate departments, documenting relevant information when necessary.
- Provides practical assistance and emotional support to patients, families, and staff while maintaining confidentiality and sensitivity in all interactions to include housing and hotel assistance, local restaurants, interests and events.
Required Skills and Qualifications:
- Exceptional customer service skills: Ability to provide a warm, welcoming, and helpful experience for patients and their families. Goes above and beyond.
- Strong interpersonal skills: Ability to communicate effectively with people from diverse backgrounds and build rapport.
- Empathy and compassion: Understanding and sensitivity to the emotional needs of patients and their families.
- Problem-solving skills: Ability to identify and resolve issues efficiently.
- Organization and time management skills: Ability to manage multiple tasks and prioritize effectively.
- Physical stamina: Ability to walk over 10,000 steps per day.
About Us
Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That’s why so many hospitals, clinics and healthcare facilities rely on us for filling critical positions. If you want competitive pay, excellent working conditions and a team that supports you, we can help!
Refer and get a $250 bonus for every referral!*
Refer via referrals@powerpersonnel.com
*In order to get the bonus, the referred person must work at least 20 shifts.