Job Description
Job Description
Responsibilities
What You'll Do
- A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
- Check the guest in and out efficiently and in a friendly manner
- Understand and consistently follow all cash handling and accounting procedures including the hotel credit card and batch closing procedures
- Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
- Assist in maintaining the cleanliness of the lobby and entrance
- Ensure security and confidentiality of all guest and hotel information
- Effectively respond to and resolve guest concerns or complaints
- Perform other duties as assigned
What You'll Bring
- Strong communication skills
- A passion for customer service
- The ability to be flexible and adapt to any situation
- A desire to work as part of the front desk team
- An outgoing personality with a positive attitude
- Previous hospitality experience always helps, but not required
- The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary
Other Information
- Supplemental Health Insurance
- Vacation and Paid Time Off (PTO) plans
- Discounts on hotel rooms, dining, and entertainment experiences.
Company DescriptionWho Are We: Chase Hotel Group – a dynamic, thriving, innovative hotel management company headquartered in Cranford, NJ.
Chase Hotel Group is an established and growing family business. CHG currently has 12 Hotels that are opened, 1 Under Construction and 2 in the Pipeline. Our portfolio consists of highly marketable and dominate brands such has Hampton, Home2, Fairfield and Holiday Inn Express. We have strong and challenging growth ahead and are seeking the right candidate that is up for the challenge. This is a unique opportunity to oversee a leading brand during a time of thrilling growth!
Company Description
Who Are We: Chase Hotel Group – a dynamic, thriving, innovative hotel management company headquartered in Cranford, NJ.\r\nChase Hotel Group is an established and growing family business. CHG currently has 12 Hotels that are opened, 1 Under Construction and 2 in the Pipeline. Our portfolio consists of highly marketable and dominate brands such has Hampton, Home2, Fairfield and Holiday Inn Express. We have strong and challenging growth ahead and are seeking the right candidate that is up for the challenge. This is a unique opportunity to oversee a leading brand during a time of thrilling growth!