Job Description
Job Description The receptionist at our small animal hospital is the first point of contact for clients and their pets, providing exceptional customer service and administrative support to ensure the smooth operation of the clinic. This role requires excellent communication skills, attention to detail, and a compassionate attitude toward animals and their owners.Key Responsibilities
- Greet clients and their pets warmly, creating a welcoming and professional environment
- Answer incoming phone calls, schedule appointments, and manage the clinic’s appointment calendar
- Register new clients and update patient records accurately in the hospital management system
- Handle client communications, including appointment reminders, follow-ups, and general inquiries
- Process payments, issue receipts, and maintain accurate financial records
- Communicate with veterinary staff to coordinate patient care and relay important information
- Maintain the cleanliness and organization of the reception area
- Assist with medication script processing and client instructions as directed by veterinary staff1
- Support clinic operations, including managing inventory and ordering office supplies as needed
- Uphold client confidentiality and adhere to all clinic policies and procedures
Qualifications
- High school diploma or equivalent required; additional education in veterinary administration or customer service is a plus
- Previous experience in a veterinary clinic, animal hospital, or customer service role preferred
- Strong organizational, multitasking, and computer skills
- Compassionate, patient, and professional demeanor with both clients and animals
- Ability to work efficiently in a fast-paced environment and handle stressful situations calmly
Work Schedule
- Full-time or part-time positions available
- Flexibility to work weekends and occasional evenings as the clinic expands its hours2
Location
- Tahoe Vista, CA
Benefits
- Competitive hourly wage
- Opportunities for growth within the clinic
- Employee discounts on veterinary services
To ApplyPlease submit your resume and a brief cover letter explaining your interest in the role and any relevant experience.