Dartmouth Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability status, veteran status, gender identity or expression, or any other characteristic protected by law.
Associate Telephone Operator
Part-time & per diem openings
Cheshire Medical Center – Keene, NH
To apply, please visit
careers.dartmouth-hitchcock.org
Duties Include:
• Assists all callers by soliciting sufficient
information to identify the nature and
urgency of the call in order to refer and/or
respond appropriately.
• Acts as first contact in assisting callers, patients
and staff in placing, receiving calls in a 24x7
environment. Solicits sufficient information from
each caller to determine nature and urgency of
call. Determines how to best refer the call using
listed directories, consult the on call directory for
each clinic, or defined office practices.
• Transfers calls, completes directory look ups,
completes radio pages, checks census, checks
paging status and records, and completes and
checks messaging services.
• May be first line notification for all institutional
emergencies. Learns and operates all equipment
applicable to the emergency. Recognizes,
triages, and responds to external emergency
calls (e.g. attempted suicide, illness, child abuse)
remaining on the line after the referral to ensure
caller is appropriately connected. Follows
standard procedures.
• May act as the voice of the Clinic and the
Referring Physician Services after hours,
receiving all office calls.
• Acts as the Communications Help Desk
when required.
Benefits:
• Benefits start the first day of employment
• We offer a career ladder
• Work-life balance culture
• Tuition assistance
• Earned time off plan
• Retirement plan
• Health, life, dental, and short-term and
long-term disability insurance
• Flexible spending accounts
• Free continuing education opportunities
Minimum Qualifications:
• High school graduate or equivalent required.
• Previous satisfactory work experience in
telecommunications, hospital, clerical/
reception, or customer service preferred.
• Proficiency in basic computer skills.
• Ability to successfully complete required training.
• Outstanding interpersonal communication and
customer service skills and ability to work both
independently and as part of a team required.
• Knowledge of call center telephone
systems preferred.
• Strong organization, initiative, problem
solving skills and attention to detail desired.