Job Description
Job Description
Job Objective: Welcome and receive patients during business hours. Ensures appropriate forms are updated and completed, copays collected, and confirmation calls made.
Duties and Responsibilities:
Primary Job Functions1:
· Cordially welcomes and receives patients and visitors upon arrival.
· Instruct patient regarding completion of forms.
· Records patient arrival on schedule while keeping appointments on schedule.
· Verify insurance, scan/copy insurance card, collect co-pay, provide receipt if necessary, and verify photo ID
· Enter updated patient demographic information
· At end of day, balance money, receipts and fee sheets
· Check reminder call report and follow up according to the protocol
· Scroll schedule for daily changes
· Practice appropriate charting methods
· Assist with resolving patient issues
· Will work with EMR (electronic medical records) to enter kiosk form and begin patient visit, and any other EMR duties assigned.
Secondary Job Functions:
· Call and/or send no show/cancellation letter to patient and/or primary care or referring physician.
· Assist co-workers with work, including working the dashboard reports in AthenaNet, recalls, medical records, assist with answering operator phone line, etc.
· Maintain proper functioning of office equipment
· Maintain updated magazines in lobby and exam rooms
· Disperse and send interoffice mail
· Open , dispense, and send all united states postal mail
· Maintains confidentiality of patient’s personal and financial information utilizing HIPAA guidelines and regulations.
· Attends all office meetings or in-service as required.
· Any other tasks as requested by the physician, practice manager, human resource manager and/or the office supervisor2
Knowledge, Skills, and Abilities:
· Knowledge of medical terminology
· Ability to communicate with diversified levels of patients, staff members, external providers and/or agencies.
· Ability to organize work material and/or charts to ensure accuracy of patient records
· Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
· Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports
· Skill to use a personal computer and various software packages, including internet experience.
· Skill to use a multi-line telephone system.
· Ability to establish priorities, work independently, and proceed with objectives with little supervision
· Ability to handle and resolve problems
· Ability to maintain confidentiality regarding health and financial information.
· Neat appearance, professional demeanor and pleasant voice.
· Fluent in English
Credentials and Experience:
· Must have high school diploma or equivalent
· Prefer 2 years’ experience working in a medical environment.
Special Requirements:
· Willingness to learn new tasks, be cross-trained within office, and be flexible with work load to help office flow, including assisting co-workers.
· Flexibility in working hours; willing to work occasional overtime.
Physical Demands:
· Applies the principles of body mechanics in lifting or moving charts, boxes, or equipment (occasional).
· Must be able to independently lift 25 pounds (occasional)
· Physical ability to retrieve and file records in a (6 to 7 shelf) file cabinet (frequent).
· Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).
· Ability to communicate in person and by phone
Work Environment
· Medical office requiring some contact with adult patients.