Job Description
Job DescriptionDescription:
We are seeking a friendly, organized, and detail-oriented Patient Service Representative to join our healthcare team. This role is essential in ensuring a positive experience for our patients from the moment they arrive. You will serve as the first point of contact for patients and be responsible for a variety of administrative and clerical tasks that support efficient patient care.
Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Patient Service Representative, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.
Patient Service Representative Essential Functions:
- Greets patients to the practice, provides necessary registration form to the patient for completion and signature, reviews same for accuracy, updates patient information and notifies staff that patient is ready
- Efficiently and timely answers the phone and direct patients to the appropriate staff or records messages
- Verify correct insurance information via card, or phone call to the insurance company as appropriate. File copy of card in chart.
- Collection of co-pay or payments for services at each visit. Print and advise patients of any outstanding balance and collection of this payment.
- Appropriately schedule, reschedule and cancel patient appointments. Prepare appointments schedules periodically or as requested for physicians and nurses.
- Maintain various logs of daily activity, totaling payments received and balancing with encounter forms. Review for accuracy.
- Timely input of visit information from encounter form after each appointment
- Perform various clerical duties as assigned
- Pull charts as needed; make charts for new patients; file records in charts
- Perform other duties as assigned by providers, coordinators, and managers in accordance with established office policy
- Maintains confidentiality and uses discretion when handling patient medical records and information
Patient Service Representative Required Skills/Abilities:
- Able to use office equipment satisfactorily and handle paperwork/filing adequately.
- Skilled in patient-service principles by creating a pleasant waiting room atmosphere.
- Skilled in establishing and maintaining effective working relationships with staff, patients, and the public.
- Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers.
- Ability to organize and prioritize tasks effectively.
- Ability to read, understand, and follow oral written instructions. Can file correctly by alphabetical or numeric system
- Ability to maintain confidentiality and handle sensitive information.
- Knowledge of reception tasks, care center policies/procedures, paperwork.
- Knowledge of how to use office equipment including phone, computer, copy machine
- Knowledge of patient service concepts and techniques.
Benefits Available:
- Multiple medical and prescription coverage options
- Dental and vision care plans
- Health Savings Accounts (HSAs), where applicable
- Flexible Spending Accounts (FSAs)
- Voluntary critical illness, cancer, and accident insurance
- Voluntary hospital indemnity coverage
- Voluntary short-term and long-term disability insurance
- Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
- 401(k) retirement savings plan
- Paid time off (PTO)
- Commuter benefits
- Group auto and homeowners insurance
Requirements:
Education and Experience:
- High school diploma or equivalent required
- One year of prior experience in a medical setting preferred