Human Services Assistant III

Job Description

Job DescriptionSalary: $28,480 Minimum/Commensurate with Experience

King and Queen Department of Social Services is seeking a Human Services Assistant III that is committed to providing excellent customer service to our citizens.
Are you looking for a flexible work environment in a rural county where you can do meaningful work helping people every day? Do you thrive in a team-based approach to human services? Do you want to work with a community of dedicated professionals?
If you answered "YES", we are looking for you.

General Work Tasks

• Screens clients for benefits and services.
  

• Interviews clients and explains programs, services, policies and procedures.
  

• Assists clients with applications.
  

• Evaluates and approves agency providers.
  

• Research information.

• Serves as initial point of contact for applicants.

• Interviews applicants for benefits and/or service programs.
  

• Provides information regarding various programs and benefits, general eligibility requirements, policies and procedures.

• Assists clients with completing applications and performs initial screening of applications.
  

• Provides information to clients seeking services and directly makes referrals for services.
  

• Researches a variety of databases to obtain and/or verify information needed to process applications.
  

• Maintains logs of client documentation received.

• Schedules and coordinates appointments for clients to meet with benefit, employment or services staff.

• Contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone.
  

• Analyzes needs and coordinates resources that will support families/clients and generates payment for services when appropriate.
  

Minimum Qualifications:

Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs. Skills in operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.

Education and Experience

High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred Qualifications

Human Services experience or human services degree is desirable. Experience working in benefit programs in a local department of social services.

Special Requirements

All applicants are subject to a DMV driving record check, pre-employment drug screen, and CPS and criminal history search. The investigation may include: fingerprint checks(State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; other checks requested by the hiring authority. Employee must be willing to work in community emergency response capacity in the event of a natural disaster or emergency.

Special Instructions to Applicants

Applicants are encouraged to provide a complete listing of work experience and qualifications on the application. Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and resumes will not be accepted. The website will provide a confirmation of receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application and/or resume. Please refer to your account for the status of your application and this position.This position will closeAugust 3, 2025.

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