Job Description
Job DescriptionKey Responsibilities: Daily:
- Identify and contact 5 owners daily to ensure they have been contacted by the Client Success Manager (CSM). Address and resolve any issues if an owner is upset.
- Stay updated on processes and policies by conversing with Directors in Operations and Guest Services.
- Assist the Operations team in decision-making as a reference point.
Weekly:
- Meet with C-Level executives to discuss challenges from CSM meetings.
- Document staff concerns and provide the information to Human Resources.
- Call new COP owners within 24 hours after CSM contact to introduce yourself.
- Conduct exit interviews with GOP owners and communicate feedback to C-Level staff.
- Audit 3 QC Walks and Upgrade Requests from the previous week, documenting recommendations and concerns.
- Submit and approve Paylocity expense reports.
Monthly:
- Spot check and approve owner statements and credits.
- Meet with C-Level executives to discuss field challenges and develop plans of action.
- Review P&Ls to ensure budget alignment.
Ongoing:
- Top-grade active units and owners.
- Review annual P&Ls for properties to identify key issues and successes, ensuring compliance with VTrips standards.
- Undertake projects related to research and development, and company rollouts.
- Perform other tasks as assigned by the supervisor.