Job Description
Job DescriptionWe are looking for a proactive and resourceful Help Desk Analyst I to join our team in Mount Prospect, Illinois. This long-term contract position offers an excellent opportunity to work in a collaborative environment, supporting both technical and user-related needs. The role involves assisting employees with IT issues, onboarding new users, and providing training to enhance software efficiency.
Responsibilities:
• Respond promptly to help desk tickets, troubleshooting and resolving technical issues for employees.
• Facilitate onboarding by setting up computers, configuring user accounts, and granting access to necessary applications.
• Provide training to employees on software tools and processes to improve productivity and efficiency.
• Conduct self-directed learning to stay updated on relevant technologies and software.
• Assist in managing Active Directory, including user account creation and permissions.
• Support hardware setup and maintenance, ensuring all equipment functions optimally.
• Collaborate with team members to share knowledge and ideas for improving IT support processes.
• Participate in on-call duty rotations, providing support during off-hours as needed.
• Utilize Microsoft Office applications to train users and optimize workflows.
• Work closely with administrators to absorb and support additional systems as required.• Previous experience in a help desk or IT support role.
• Proficiency in Active Directory, including user account management.
• Familiarity with computer hardware setup and troubleshooting.
• Knowledge of Microsoft Office applications with the ability to train users.
• Strong problem-solving skills and ability to work independently.
• Excellent communication skills to interact effectively with employees and team members.
• Willingness to participate in on-call rotations and work flexible hours as needed.
• Initiative and creativity to propose solutions and improvements to IT processes.