IT Help Desk Analyst
Job Description
Job Description
Seeking an experienced full-time Level II Service Desk Analyst. In this role, you’ll take ownership of managing, implementing, and troubleshooting a wide range of technical issues for MSP clients. You’ll guide users through resolutions, implement solutions within their environments, and ensure high-quality service delivery. This position also temporarily includes coordinating daily dispatch to maximize utilization of internal and field technical resources.
Key Responsibilities
- Deliver a high-touch, white-glove support experience to VIP clients
- Troubleshoot and resolve complex incidents across servers, networks, and line-of-business applications
- Administer and support Windows Server (2008/2012/2016), including Active Directory, Group Policy, DNS, and DHCP
- Support and configure Office 365, Azure, and AWS environments
- Manage Microsoft Exchange Server and Exchange Online
- Support remote access technologies such as RDS and VPN
- Provide peripheral device support (network printers, scanners, monitors, UPS devices)
- Support and configure wireless controllers, access points, routers, firewalls, and switches
- Resolve technical escalations from Level I team members
- Execute move/add/change tasks for servers and workstations, including printers, applications, and system roles
- Mentor junior team members and contribute to skills development
- Partner with other internal teams to solve multi-layered technical challenges
- Complete additional tasks assigned by the Director of Service Desk
What We’re Looking For
We’re seeking a strong technical generalist with hands-on experience across servers, networks, and application administration. You excel in dynamic environments, know how to lead and mentor others, and bring a track record of solving complex issues with confidence.
Qualifications
- High school diploma required; bachelor’s degree preferred
- At least 6 years of direct Help Desk experience
- Prior MSP experience strongly preferred
- CompTIA A+/Network+ or equivalent experience
- MCSA or equivalent experience
Solid expertise in:
- Public and private DNS
- Email flow diagnostics
- VPN configuration and support
- File server configuration and administration
- RDS environment support
Company DescriptionAs specialized Recruiters, we find hard to fill positions nationwide and match them with great candidates.
Company Description
As specialized Recruiters, we find hard to fill positions nationwide and match them with great candidates.