Job Description
Job Description
This is a remote position.
The Online Student Services Advisor for Cannavision works under the direction of the Director of Student Services, Academic Dean and/or Campus Director to plan and execute student success strategies for Stautzenberger and Rockford Career Colleges. The Student Services Advisor will be responsible for the onboarding, orientation, consistent communication, overall retention strategies and tuition planning, advising and collection for an assigned cohort of students.
This position also works in conjunction with other student services departments, faculty, staff, and management as well as local individuals and organizations in the community for the purpose of the ensuring student success and retention within the College.
DUTIES AND RESPONSIBILITIES
• Helps to plan, organize, and implement online student success and retention strategies of the
College including all student engagement events.
• Coordinates retention plans with faculty, staff, and other departments.
• Coordinate online student re-entry campaigns and work with students who have dropped to re-enter and complete their program. Ensure campus re-entry budgets are achieved and ensure all appropriate paperwork (Admissions and Financial Aid) are completed timely and accurately.
• Encourages online students’ success with coaching through regularly scheduled advising
sessions.
• Assists in tracking results of the online student experience within committees and college groups.
• Supports and completes online orientation, LAB and bootcamp sessions.
• Reaches out regularly to current and past students, through phone, email or other
communication tools to keep the students actively engaged.
• Collects, prepares, maintains and analyzes retention metric data
• Supports the tuition planning and collection process for assigned students with regular
communication and review.
• Communicate effectively and cooperate with faculty, staff, and other departments.
• Perform the essential duties of the Online Student Services Advisor, as defined by the Online Campus President, based on campus size
RequirementsJOB QUALIFICATIONS AND SKILLS
• Associates degree OR equivalent experience and education. Must have minimum of a High School diploma or GED required.
• Strong customer service experience required.
• Working knowledge of Microsoft Office Excel, Word, PowerPoint and Outlook.
• Ability to work a flexible day and evening schedule and some weekends required.
• Previous applicable and related experience and education in the field of student success
preferred
• Experience with personal development or life skills coaching and development is
beneficial.
• Must have the ability to multi-task and change project priorities.
• Flexibility and the ability to complete assigned project(s).
• Ability to work independently to self-start and self-monitor work projects.
• Ability to communicate professionally and effectively, both orally and in writing, required.
• Ability to balance urgency of assignments and timelines.
• Ability to create relationships and trust via telephone, video, electronic communications
and in person.
• Team player with positive outlook on making an impact on the lives of others.
• Perform other duties as assigned.
BenefitsCOMPREHENSIVE BENEFITS
Healthcare Coverage - Medical, Dental, and Vision Insurance
Financial Security - 401(k) Plan with Company Match
Time Off - Generous Paid Time Off plus Birthday Day Off
Professional Support - Employee Assistance Program
Career Development - Educational Assistance Program
Monday-Friday Schedule
Stautzenberger College is an Equal Opportunity Employer (EOE/M/F/D/V/SO